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Mountain Riders

3.8 (164 reviews)
Closed 7:00 am - 10:00 pm

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3/24/23 Hitching up the bikes
Lee D.

Quality/Quantity - Overall good experience. Bobby and Nannie (spelled wrong?) made the excursion so much better. Bobby is an amazing cyclist, the stunts he did while riding downhill at 30+ miles an hour were amazing. You need to see for yourself to understand. Bikes - Old and used, one gear, VERY soft brakes bikes. The "soft" brakes are done on purpose so you do NOT make any sudden stops and hurt yourself. Or worse, throw yourself off the crater. Helmets - Per Maui's law, full helmets for our safety. I think they were motorized dirt bike helmets. I hope they sanitize between tours?!?!? If not, please start that program. They had the women ride up front and the men in the back. After the first ride and when I was done warming up, they allowed us to pick our own order, so I went straight to the front so I could go faster. Because of this, I got to see Bobby ride again and he was amazing. Atmosphere - Made 2 stops for photos. Only company that does the switchback twice. Which I did not understand until we started the second ride. My second ride was almost at full speed. First one was slower, more braking to get to know the bike and the road. Service - Excellent, Bobby and Nannie went out of their way to take care of everyone. Bobby has assimilated into the Hawaiian culture successfully. Relaxed and laid back but had quite a few one liner. Nannie, our driver, was a very good "Nascar" driver and even with a trailer, which we had for the second part of the trip! Price - $190 per person + generous tip; Bobby encourages a generous tip, LOL. Owner Comment - Congrats on all your success. Nannie and Bobby are great representatives for your team.

Unfortunately our day was cloudy!

The downhill ride was fun but you no longer get to ride through town. I agree that it is safer but kinda a bummer that you ride half way down and then hop in the van and ride up again and down half way hop in the van drive in to the little town where they stop off and let you browse and grab a quick snack. Bikes were super old. My bikes brakes would fully lock up on a little tap. I didn't feel comfortable riding it so I asked to switch out bikes and they were super accommodating. I'm a biker and road bike a ton at home so I wasn't just being a baby the bike wasn't safe! The riding part was fun that's why I'm giving 3 stars but they need newer bikes! Our guide was nice.

This is where you check in - just on the outskirts of Paia
Jacqueline H.

Booked the Haleakala pre-dawn bike tour for $130 USD per person. It's $100 cheaper and held later than the one with the sunrise, so perfect if you've already done the sunrise thing and don't wanna get up so early. They moved the time back from 0430h to 0530h, notified us the afternoon before via text message, A-OK by me! Ended up in a group of four riders with tour guide Manny and van support Mark. Sweet to have such a small group considering all the other groups we saw were like 15+ people, which would suck for more experienced and daring riders. I felt we did quite a bit of waiting around at the start, so really happy they moved the tour an hour back. Check-in was fine once we located the place, drove by it twice due to dark conditions and poor signage. Waivers done online the day before, or at the shop, water and granola bars were made available in the office prior to the tour. The confirmation email stated we had to wear masks on the bus, but this was not the case. I asked the administrator Noni to please update this detail. There was also no pre-video we had to watch even though the email said there was. Eh, keep it simple. Drove us up to the 6500' mark area, where we watched the sky change colours and the guys did some bike maintenance. Found it a bit weird that the bikes were not prepped and ready before the tour, but it didn't slow us down. I just felt it was a bit daft for us to be hanging out there for like an hour before we started our ride. Fortunately the weather was excellent, and not cold at all, just a bit chilly. More layers needed for the ride of course, I would highly recommend gloves. They were provided from a rather motley selection. Going down the high part of the mountain was the best part, and we got to do it twice! Unfortunately since February 2023, part of the ride down the mountain (where the ranch ends and leading up to Makawao) is forbidden for biking companies. I get it, but it would have been nice to know beforehand. So instead we rode down the high part twice, and being in a small group, the second run was at our leisure. Naturally we blasted down as fast as we would dare, reaching a top speed of 43km/h (about 33mph). Super sweet. I tried to convince Manny to take us up a third time, no luck! Took about 20 minutes to ride down the second time. Mark then drove our group to Makawao, where we got a 45 minute break to get some snacks etc. The ride continued after this, from Makawao to Paia, all downhill, comfortable coasting. Honestly we had really friendly service from Manny and Mark, they were so funny, genuine, and just legit local! It felt more like a cool small business than a big tour company, which is what we wanted. Our tour partners from Michigan were also great, and Manny went out of his way to make sure the one person who had physical limitations felt safe and comfortable. We all cheered her on as she finished her second run from the top with Manny keeping an eye on her. Would recommend this company highly for the small group, the personal touch, and the heavier bikes with the drum breaks. Made for a great ride, brought back BMX memories for me. So, so much fun. Mahalo!!

Sunrise
Nancy S.

It was an amazing way to experience the sunrise and even tho I didn't ride the bikes back down everyone else with me did and had a fun time. All of the employees were top notch, from the bus driver up to the crater, rim to the van drivers, and Joe the bike leader!

Avoid Mountain Riders at all costs!!!
L L.

I have been on 14 cruises with shore excursions every time. This company provided the worst service of any shore excursion I have ever been on. NCL guests - do not do the 'Maui Downhill Bicycle Adventure - Min Age 12' shore excursion!!! Some of your party could be left seriously bleeding or worse, and others may not even get to participate after providing full payment! First, the tour guide was extremely rude and condescending to most guests. He spent most of the time talking about how expensive it was to live in Hawaii and how several of us would get injured. He even laughed that past clients had died. The tour through NCL was $189 + tax, which is a huge ripoff for what you get. The van was incredibly hot and musty. The bikes were old. Also, after paying $189 + tax, beware that the tour operator can decide on a whim that you 'probably' will not ride fast enough to keep up with the group and will need to spend the whole 45 minutes sitting in a van, with your money wasted. The tour operator did this to my teenage daughter without even giving her five seconds to get comfortable on her bike. After I complained to NCL about this, the tour operator refused to give the refund of $189 + taxes, advising they refused service because they were concerned about safety, but would be keeping all the money paid. Thankful for Bank of America!!! I was refunded the full amount of $189 + taxes as a chargeback once I disputed the full amount I paid with services not received. There were nine of us in the group, including my 13-year old son. An older woman (probably in her 60s or 70s) fell and had a lot of bleeding on her elbow. Everyone else was fine. I would expect that at a cost of $189 + tax, this company would have newer bikes and more safety equipment like knee pads, elbow pads, and hand gloves. I would also expect that they give customers a few minutes to get comfortable with their bikes before speeding downhill at 35 miles an hour on a downhill mountain road with traffic. It would also be nice if the grumpy tour operator was not mostly complaining about Hawaii, or joking about how many clients get injured or have died. While there might be a bit of a thrill to making it through this tour alive and speeding downhill on a mountain at 35 miles an hour, with old bikes and without more safety equipment and time to get comfortable, this is an all-around horrific experience at the cost of $189 + tax. NCL cruisers - avoid at all costs!!!!

Eric B.

Many thanks to our guide Bobby and his trusty Van support (whose name I have unfortunately forgotten) for leading our recent wonderful ride "down the volcano". Gayle, Jim, Erin, and I coasted most of the way, and I can only remember peddling a couple times. The key was to look straight ahead, pay close attention to Bobby's pace and safety signals, apply the brakes evenly, and enjoy the ride. There was one stop in Makawao for food and refreshment, and before you could say "Bob's Your Uncle", we were passing through and out of Pā'ia Town. Snacks were provided as was the Van ride to the "top" and return to home base (where our cars were parked) at Hali'imaile. All the safety precautions were clearly explained and easy to follow and worn (see helmet picture). It was a great ride down (including a few wildlife stops and time to smell the eucalyptus) and a fun ride up Haleakala with all of Bobby's personal and local stories and jokes. Mountain Riders was closed for awhile due to COVID and reopened relatively recently, with business slowly climbing back. We hope you'll try Mountain Riders and have as much fun as we did. And please tip well.

Jessica B.

We had a blast on this ride down hill with speeds up to 35 mph Our guide was awesome! Patient, funny, and made our trip worth the 3:00 am wake up call. We saw the beautiful sunrise colors change as we rode downhill. Advise everyone to dress warm as it is freezing at the top Thank goodness for the gloves given to us by our driver Nani. If you are thinking about booking this adventure, this if your sign to pull the trigger! Enjoy!!!

View from the top
Kaycee H.

So much fun and amazing views! I highly recommend this adventure. We are not daily bike riders and we're comfortable riding. Nani and Bobby were such great tour guides.

Mark E.

Awesome Sunrise viewing of Haleakala, fun staff, but so-so biking experience. Positives: -One of the best sunrise viewings you will see!!! (Albeit, cold!) -Our driver guide gave lots of island history on the drive up. -Having the van drive behind your group stopping cars from passing is great for less experienced bike riders. -The bike guide, Bobby has lots of funny comments/stories throughout the ride. -Great views the whole ride down. Lots of awesome smells as well (lavender). -You stop off midway in a quaint town for breakfast. Lots of small shops to browse around during a break. Negatives: -The tour van smelled heavily of smoke. If you are sensitive to cigarettes, you may have an issue. (They don't allow smoking in the van during the tour, but clearly the staff or someone is). -Your group is limited to the speed of the slowest rider. We were placed with a family that had two younger kids. Due to their body weight, and riding the brakes, the ride down was hampered. (I wish they put us in the other group. The started down second and actually passed us up). Several times, Bobby pulled way ahead with half the group and then had to pull over as the rest of the group was way behinds. One time the kid fell off his bike and we had to help him up, but the tour guide was not in eye sight to help. -It was $229 per rider, but then they hit you up multiple times for tips. The driver up asks something like $15-$20 per person! And the bike guide asks another time for $20-$30 per person! I think that is steep given what you pay for the tour. -Need some signage at the location when you first arrive. You are getting there at 2-3am, so it is really dark. Several people parked in the wrong spot when we first arrived. -We did this tour 15 years ago, I think with a different company. At that time, the tour company gave everyone a wind breaker coat to wear when you get to the top. Note, it was extremely cold. I was actually shaking from the cold! Wish the company offered something like we got last time.

Gabby T.

I loved this excursion. Shout out to Kaulana and Rob for a truly incredible morning. Pick up around 10am and finished by 3pm. Tour takes about 45 minutes to drive up Haleakala where the van pulls over and allows everyone a few photo opportunities as they prepare the bikes and helmets. The ride is around 17 miles down and takes approximately and 1 hour to ride. We stopped a few times to allow passing cars to go by and take photos. I would bring layers as it is cold at the top and the wind is chilly riding down. I had two light Mayer's and was still cold. I wore full length exercise pants with pockets to hold my phone and protect my legs from wind, sun, and possible fall. Bring an extra light coat or jacket as you can always take it off. No matter what time wear sunscreen on back of neck and hands. They offer water. The ride is about an hour and does require balance to maneuver the bike around some tight turns. You need your hands and arms more than legs as I was holding or pumping breaks on the way down. Finish the morning with a stop at Makawao. This is the cutest little town to eat or shop. Awesome tour. Loved these guys! If you're on the cruise ship and want an adventure and are in decent shape, this is an awesome tour!

2:45am good morning
Yvonne D.

There's nothing I would've changed about this experience except the weather which non of us have control over 5 star! + great communication by the company: confirmed online reservation, called the day before to confirm pick-up location, driver called 30 mins before arrival the day of +/- van that picks you up cozily sits 13, hopefully you're the first pick up to get the only 2 seater row :) + brief safety video, bathroom break and coffee+granola at the home base (and POG) + super professional driver and guide team combo - they work seamlessly together to block traffic and safely direct us down 7,000 ft elevation +/- getting up to the top of the mountain an hour+ early to see the "pre-dawn colors" haha, oh well +/- not a bad pit stop in town with various breakfast options (glad they didn't push just 1 location like other tours) + fantastic equipment - good bikes, helmets, jackets, pants and gloves (you may not think you need it, but you'll be glad they brought it for you) Can't wait to do it again! Note: we booked at adventuremaui.com

J C.

WOW WHAT AN EXPERIENCE.. super kool even is not longer from the very top of the mountain.. Where is the sunrise view ... Of course have sunglasses on.... Some helmet's have gopro set for your cam Great tour .. A lot of info ...

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We had a great time. Even with the rainy weather, the experience was enjoyable. Guide personalized the experience.

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Ask the Community - Mountain Riders

Review Highlights - Mountain Riders

After the sunrise, you drive down to 6500 feet elevation where you are fitted on a bicycle and start the ride down.

Mentioned in 80 reviews

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This was a very cool trip!! We really didn't know what to expect as we had done our research as to…read morewhich company seemed to be the "right" one for us to descend from Haleakala. Maui Easy Riders was a SUPERB choice!! Booking with the owner Billy was great as he prepared me for our adventure over the phone. The morning of the excursion, we met our guides, Charlotte and Jon, who proved to be an absolute hoot! They alieved any anxiety and brought some great history lessons as we trekked up the mountain. My wife and I were celebrating our 38th wedding anniversary and the last time we were in Hawaii was for our honeymoon, 38 years prior. Charlotte and Jon made us feel special. Unlike many other companies, Maui Easy Riders only allows 6 people per session, so it was easy to get to know your fellow travelers and we became close friends in a very short time. They have a specially built cruiser bike that has a huge, extremely comfortable seat and and massive disc brakes for both wide tires. The ride is exceptional and you feel very much in control. There is no "push" for you to speed down the mountain, and until everyone was comfortable with their "sled", the downhill journey was held at your own pace. The van follows you down the mountain and runs interference for cars that might be coming up to pressure you. No worries or anxiety here. If you need anything at all, they came prepared to assist you: Rain gear, pants, windbreakers, snacks, water and Gatorade. At any time, you could have access to the stuff you might of brought in the van. We made several stops to take pictures and view the landscape and learn of areas to be aware of as they might be coming up. Charlotte was a great leader, guiding us with hand motions and instructions for our safety. She and Jon communicated with walkie-talkies to navigate the traffic and the care of the riders. We all shared some great stories as we learned all about the route and history of Maui. I can't recommend Maui Easy Riders enough. Their care and concern for your safety and adventurous spirit made our trip extremely enjoyable. The 6 of us riders enjoyed the journey so much, we all had lunch together, laughing and sharing more antics from the excursion. Don't pass up YOUR experience!! Thank you Charlotte and Jon for a WONDERFUL experience !!

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I rented a bike from Donnie at Maui Cyclery on my recent vacation. From the minute I contacted…read moreDonnie, even prior to arrival, he was super friendly and helpful. He set me up with the perfect Felt road bike to ride up the Haleakala and enjoy 50-80 mile rides every day. He gave me tips for routes, places to go and an amazing massage therapist. Everyone in his shop is friendly and professional. I highly recommend his shop, whether you just want to take a casual bike tour or if you're a competitive cyclist. The location is great too. The shop is at the base of the Haleakala and there are a zillion gorgeous routes to ride. I will definitely be back!

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Mountain Riders - mountainbiking - Updated May 2026

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