actually terrible. they answer their phones and their website is clearly active, so it's not like this place is out of business or unreachable, yet somehow they still managed to completely ghost us. we reached out multiple times, waited for responses, and got absolutely nothing back, which is beyond frustrating when you're trying to get something done. there was no follow up, no explanation, no apology, nothing that even showed basic professionalism or respect for customers. it feels like they only care enough to look available but not enough to actually help once you need something. the lack of communication wasted our time. this is not how a real business should operate, and based on this experience, i would never recommend them to anyone. read more

Bikes were clean, fast and the batteries lasted FOREVER! Owner made it super easy to rent! Highly recommend these guys!!!

They don't exist. The website accepts reservations and the phone line answering service says they're helping others. Both businesses were closed and there is no furniture or bikes. Now I have to cancel the charge and my card in the middle of my vacation. Do not use!!!! read more

6 stars. E-Bike fleet is new, equipped with all terrain tires, have a long range, and they really move. Best way to see the island, no brainer. read more

Black Rock Bikes Maui - Kaanapali - Bike Rentals Near Me - Lahaina, Hawaii

My sister and I went on a trip this past week and rented two e-bike beach cruisers from the new owner of this bike rental company. He outlined and showed us the best places to visit within a reasonable distance for our rental duration and we were able to visit most of the locations. Great memories for a reasonable price. Although we didn't use it there was a flat tire protection that could've come in handy for emergencies! Definitely recommend the experience was priceless. read more

We decided we wanted to rent two e-bikes on a recent trip to Maui but we weren't sure which company to use. We met a couple who had rented bikes from Black Rock and highly recommended them. I reserved the bikes online (for four hours) and picked them up the next morning. The bikes were perfect - we had zero issues. They give you a map and instructions for riding in certain areas. It was worth every penny. My favorite part was the trail that runs along the coast, such a great way to explore. read more

Made a reservation thru Viator nd never showed up to rent us biked. Said he called us but did not text or leave us a message

We didn't have the best experience with this company today. We paid a premium price for 2 bikes for my son and his friend and the battery died after 3 hours. I would think there would be something they could do like a battery swap or maybe they could switch out the bikes for another one for the last couple of hours. Unfortunately the bikes are super heavy without the electric assist. The owner or manager was very confrontational when we went to talk to him. read more

Black Rock Bikes Maui - Bike Rentals Near Me - Lahaina, Hawaii

My experience with the bikes was fun, something different. However, the person whom checked us out was not quite useful. To start off we rented the bikes for two days ($160) a person. We got them on 4/8 at around 12pm and he said we would have to return them on 4/10 around them time we got them the 8th. The first day of using them one of the bikes completely gave out. We were 3 plus miles away from our resort, we called the guy multiple times for help and no answer. On 4/9 he said that our time was up and we couldn't use the bikes. We only used the bikes for a little over 24 hours and not the "2 days" we paid for. The guy had no explanation nor cared to validate his word. His customer service ruined the experience for us. Hoping he doesn't fool customers the way he did us. read more

This bike trip really made for a convenient and nice trip to Lahaina. The staff set us up with helmets, lock and some nice beach cruisers. The path was fairly easy and mostly paved. No need to pay for $15 parking in town or deal with any traffic. Plenty of spots to lockup the bikes and enjoy shopping and lunch. Mahalo for making this trip even more memorable. read more

Super fun half day for our group renting these E-bikes and touring up the Ka'anapali coastal roads to Kapalua and back. First time for our group of 6 to ride E-bikes and it was easy and enjoyable! Trevor and Travis were great to work with and super cool! Glad we added this to our itinerary of activities!! read more

Black Rock Bikes Maui - Coffee plantation side route - Bike Rentals Near Me - Lahaina, Hawaii

Awesome service. Trevor gave us great instructions and directions to explore. Riding their e-bikes was a blast! thank you Trevor! read more

My husband and I came across the black rock bike stand on our first day in Maui. We were both so glad we did! We loved getting to see other parts of Maui we normally wouldn't have, and also loved the recommended food places from the owners. The bikes look a little intimidating at first but they're so easy and fun to ride, plus you can't beat their prices! We would definitely recommend! If you don't have this on your list of things to do like we didn't, then make room for it and go for a few hours at least! You won't regret it. read more

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My wife and I rented black rock bikes when we were in a Maui with our family a month ago. It was a great experience. The staff was very helpful with where we could go and gave us great ideas on places to see. They also went through everything we needed to know about the bikes, so we felt safe and confident out on the road. The bikes are awesome. They are as fast as you could want them and feel very safe at any speed. I can't imagine a better way to experience Maui or a better company to rent from. read more

Nate answered all my questions before I reserved electric bikes ahead of time. They were ready when we arrived and he took us through the map and gave recommendations of stops. A fun way to get to and around Kapalua read more

Easy to rent . Good bikes. Helpful staff. Decent rates. Rented for 3 days. No problems. Would recommend highly. They supply maps and recommendations for riding. They set up your bike and help with sizing. They supply helmets . All equipment was new and in great shape. Clean. I will rent from them again when I return to Maui . read more

Great day cruising the West Maui Coast! The electric bikes were awesome and easy to use, took a minute to get use to pedal assist but once we figured it out we were off to the races. Started with 4 hours and ended up renting all day. Heading to Lahaina, beautiful bike path along the coast and saw tons of turtles! Headed back to the coffee farm to check out the amazing views on our way up to Kapalua . Kapalua had its own amazing views and had a great lunch at the Burger Shack. FYI you have to walk your bike down to the shack if on the Ritz property but we road out along the road to DT Fleming Beach. It was an epic day. There are great shoulders for bike riding on the main roads. I would rent again on our next trip to Maui. Highly recommend great way to see west Maui read more

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This was a great experience, both the e-biking and the interaction with Black Rock Bikes and the staff. The bikes are brand new and run very well. It's a great way to see a lot more of the island up close and personal--with a car you are mainly seeing your destination and nothing in between. In addition, the electric boost helps you not get crazy sweaty while still covering miles. It was fun! read more

We rented a couple of ebikes for the afternoon so we could explore a bit more of Maui and had a blast. Would definitely recommend!

Black Rock Bikes was amazing! Nate was extremely helpful in telling us what to see and where to stop along our trip. The bikes were in great condition and we had a wonderful time! Can't wait to do it again on our next trip to Maui read more

Great bikes, tips and instructions. Beautiful ride. Good price for rentals but the optional insurance is way too much money. If your bike brakes down for whatever reason including flat tire you are responsible unless you have the insurance. read more

First time for both my wife and I riding an E-bike and it was very fun! The guys were very helpful and getting us comfortable and with what to expect. Pretty easy to catch on to the power, shifting, throttle, etc. Rode them north to the end of the trail and walked out to watch the waves crash and surfers do their thing. I would definitely rent them again. read more

We had an amazing experience with Black Rock Bikes on our trip to Maui. I could have not been more pleased by the amazing communication, patience, help, friendliness, and professionalism from this company. Renting the bikes gave us memories and experiences that will last a lifetime. - Tiffany Yarga from Phoenix Arizona Trevor and Joe were awesome. It was like we were getting the bikes from my 1st cousin because they made you feel like family. Everything was organized and their rentals were high quality bikes. Super smooth. Thanks for making our experience so enjoyable. "Until we see you again..." Kevin & Dionne ~ Gilbert, AZ. read more

We walked past this several times before we decided to rent the e-bikes from this company. I'll say it was SO reasonably priced for what it was and it was so much fun. The instructor was very kind and gave us a map of where to bike to which laid everything out. The experience itself was unique and offered a lot of sights of areas that we wouldn't have otherwise explored. E-bikes seem like they wouldn't be AS fun as a lot of the other activities Maui has to offer but it really was, and for the price you kind of can't beat it. It's a great way to spend a few hours if you have a gap in your schedule for sure! read more

Reservation process was very easy. Bikes were great!!! We had so much fun. Staff was friendly and informative. We were given the best routes and we actually ended up upgrading to the e-bikes. So glad we did. We were able to ride up to the coffee farm and enjoy the view. Very easy to ride and didn't take too long to get use to. We had so much fun. We thought 2hrs was enough but we should've done 4. Highly recommend this to visitors and locals. We'll definitely be back again for one of our Sundates! read more

Black Rock Bikes Maui - Bike Rentals Near Me - Lahaina, Hawaii

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This was the best experience I've ever experienced. I rent bikes in Lake Tahoe I rent bikes in LA California. When I came here a totally different experience. The gentleman that rented us our bikes was very nice friendly and answered all of my questions. And also help my wife on her bike for adjustments. I couldn't recommend a better place unless if you're in Hawaii and want to rent bikes the price is great the employee is super nice I believe his name is Trevor or Travis. And he also tells you the best places to go if you like. What a great time if you're in Maui and you want to get a taxi to go see Maui I would recommend getting electric bike instead very peaceful nice and It makes you laugh now even more plant read more

So much fun!! Would definitely rent ebikes again. The views were amazing. A great way to explore this beautiful island!

I was a little nervous at first because I'm not the best bike rider! BUT- this was the highlight of my trip! The bikes are fun, comfortable, and easy to ride! The roads are very bike friendly! And the customer service was great!!!!! Riding up to the Coffee Farms was the prettiest view! Can't beat it on an open bike! Also- I didn't need to pedal once :) read more

This is the best place to go e-biking in Maui. It's conveniently located in Whalers Village close to many beautiful trails. The bikes are super durable and extremely easy to ride, with speeds for anyone. Joe the owner and his staff are accommodating and easy to communicate with. Can't wait to go again!! read more

Black Rock Bikes Maui - Coffee farms - Bike Rentals Near Me - Lahaina, Hawaii

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We had so much fun the 1st day we rented them a second time. Staff was very friendly and informative... Highly recommend ‍ read more

Black Rock Bikes Maui - Beautiful ride along the beach ‍ - Bike Rentals Near Me - Lahaina, Hawaii

I would highly recommend that you do not rent a bike from this business. The bicycles are not well maintained and we had many issues. The owner Nate Graham has shown no interesting in resolving the issues we had and is rude and condescending. The day we picked up the bikes we were given a bike with a flat tire. We had to wait for the tire to be repaired. We went to ride the bike an hour later and the bike again had a flat tire. We took the bike back to the shop during business hours and nobody was there. We eventually got a hold of the owner after many calls and he seemed very disinterested in helping us, we were clearly an annoyance to him in his eyes. He instructed us to lock the bike up in front of the shop and pick it up later. There goes day 1 of our rental. We picked up the bike later that evening and were told the entire wheel was replaced. The next day we took the bikes out and found that the second bike they gave us had a bad battery, after 15 minutes of riding the battery was dead and would not charge. We contacted the shop and roughly an hour later they brought us a new battery and charger. We now had two working bikes, or so we thought. Roughly 30 minutes in to our ride the front wheel of the bike that had tire issues fell off while riding it. Multiple people witnesses this event and there is no doubt the bike was not repaired properly or had major mechanical issues. My wife was thrown 5 feet over the bike and sustained multiple injuries. She was taken to the ER by ambulance and we spent the remainder of the day in the hospital. That was day 2 of our 2 day rental gone. The owner refuses to refund us and is worried about repairing his bike. I do want to add that Jameson was very nice to work with, I don't know whether he installed the wheel improperly or the bike had previous issues as noted in previous reviews but he was very caring and helpful with our issues. It's a shame the owner has such a poor attitude. read more

Super duper awesome. This is definitely something for high school and up... maybe jr high, cuz you ride along the highway and some parts are sketch. But I think it was the best thing we've done together as a family for a long time! Trevor, the kiosk dude, told us to ride up to a coffee farm (fabulous views of Kaanapali), then along toward Kapalua beach and around to Napili. At the top is like a golf course and a pine tree lined pathway. The ebikes are a trip! We have done them in the past and these seem to do way more work for you. It's almost like you're riding a motorized scooter more than a bike. None of us felt in the least bit tired after our 4 hour tour. If you've ever ridden a bike, you can totally do this. Don't hesitate to try Black Rock, it is a fun adventure to get you out and get that ocean air blowing in your face. You feel carefree and happy with cruising Maui in easy going style!! Do it!!!! read more

My wife and I were looking to purchase 2 durable e-bikes after purchasing a couple from a membership warehouse. The ones from the warehouse only lasted a year and were unstable. After research we chose Black Rock Bikes on Maui. As we live on the Big Island, lithium battery replacement accessibility was a high priority. The owner Joe patiently answered our questions and walked us through the logistics of getting the bikes from Maui to the Big Island. From start to finish, the process was painless with the bikes arriving a short time later. Right away upon opening the boxes you can tell you're getting a quality product. We've taken the bikes for a couple rides, one long and one short and found the bikes stable, powerful and off pavement capable; perfect for Hawaii. Assembly was straightforward, with one minor modification. The bikes came with hydraulic brakes and the front discs were dragging. I shimmed the calipers with washers and now the bike rides true with no dragging. We rode the bikes through hilly terrain and flat and after about an hr barely moved the battery indicator. The bikes came with wide all terrain tires which we inflated to 25psi and experienced little drag despite the rugged tread and wide profiles. Both my wife and I are extremely satisfied with not only the bikes' quality but the excellent service. In short we highly recommend Black Rock Bikes if you're in the market to purchase e-bikes. read more

We are visiting Maui with another family. It's my daughter's birthday, and she wanted to take a bike ride. We had 4 adults and 5 kids. Black Rock was the only one we could find that allowed younger children to rent bikes. Many of the other companies didn't rent under 18. The team at Black Rock worked with me to ensure we had the right mix of bikes. They were creative with finding a solution for the 6 year old as well. We had the best time as the bike path was stunning with incredible ocean views. It allowed us to see the island from an entirely different vantage point. I can't thank the Black Rock team enough for showing us the trail, ensuring everyone felt comfortable, and generally being so helpful. The had the best mix of bikes around. We had the best experience! I can't recommend them enough. read more

This company is great! The customer service was superb. They were very friendly and explained how to use the bikes and which roads to take which made the experience easy but fun. They had bikes for us without booking in advance, but I'd recommend booking beforehand since everything on Maui is selling out weeks in advance. The bikes are so fun to use! read more

We had a great experience renting from them. The bikes were excellent, practically new. We had plenty of battery power for the entire day, and it was an excellent way to see more of Maui. read more

So easy to reserve and pick up. Two guys that run it are very helpful, and give you some good insider tips. Location is so easy to get around from. Highly recommend. read more

Loved riding these bikes. Staff made it easy to rent and worked with us when we wanted to extend our rental an additional hour. Highly recommend this as a half day escape from resort life. read more

I highly recommend renting from Black Rock Bikes. My wife and I rented a normal bicycle for one day. The next day we rented the E-bikes and we had a blast. Amazing customer service! They were very friendly and took the time to map out what to see. read more