Showed up at about 120 after they closed, middle-aged guy, obviously employee was in his truck. Went up and knocked on his window and asked if what I was looking for they had in stock. I didn't necessarily need him to open the shop. He jumped out of his truck, went inside and sold me the bicycle helmet that I was looking for. AAA customer service. nice experience in this day and age. read more

Awesome! VERY friendly got me set up for a great bike that was perfect. Pleasurable experience would recommend. Specialized bikes are the one!! read more

I just picked up the stuff I purchased online in the Specialized store twice: the first time the guy was awesome, bring me everything and showed me how to use, let me try. The second time I had to wait and I was by bike and forgot my lock, when the man came he was upset that my bike was inside the store and bring the stuff saying to put the bike outside, I wanted to ask about a road bike there but he wasn't in a good mood. So in any store we will never know who will attend us, maybe he had a bad day that day, but usually bikes are welcome inside the bike shops no? read more

They seem to always have the various parts I need as I break them and good tech advice. Thanks for keeping the essentials in stock even during a pandemic. read more

Stopped by and visited while on vacation. Very nice bike shop with very helpful owners.

Bob helped me setup a brand new bike. Was very nice and treated me well. We worked a couple things out but these guys can fine tune any bike. Thanks Bob read more

I had the guys at Island Bike tune/tighten up my son's mongoose bike and they did a good job. The cost was $40 and although I had to leave the bike with them for several days I'm happy with their service and price. I've been here a few times and each time the staff are fast and friendly. read more

Excellent service! They went above and beyond to really make sure my bike was fixed right and running great. These guys know bikes. If you're in Kihei, they are well worth the short drive. Mike - Specialized Tarmac read more

The worst bike shop in the history! I wouldn't even give it one star if I could!! I went there to fix my bike. I Asked for the cost.. Bob quoted me a price that was a little bit more then some other shops I checked but this one was closer to my house so I decided to give it a shot. came back on Friday to pick up my bike. It wasn't fixed appropriately so I needed to wait for Andrew to adjust a few things. My husband paid him and After leaving the store we noticed that he changed us 40% MORE then he quoted me. My husband called him about it l, and he told him to call back on Monday when bob will be there. My husband went back to the shop on Monday and Bob was very rude to him. He denied that he even gave me a quote. He start screaming at my husband and told him that he didn't even change us to clean up after my daughter's mess and the time he took to explain me about the bike. Are you serious?? First of all, My daughter(three years old) waited patiently with my husband without touching anything until he adjusted my bike for the second time. And then gave me one minute explanation about the gears. He said, "this is what I charge " and kicked my husband out of the store. I never met such a nasty and rude person like him in my life! I'm making sure to spread the word everywhere I can, that nobody else will have this experience!! read more

Fantastic bike shop. I had purchased a fat tire mountain bike via the internet and took it here to get it dialed in. Service was fantastic, prices were super reasonable and the store staff was super friendly and helpful. Would highly recommend this place to anyone. read more

I brought everything I needed for my cycling adventure in Hawaii BUT I forgot my heart rate monitor. Island biker pulled through with wahoo gear for me and saved my ride! read more

Purchased 2 bikes from them. When I needed service, they were accommodating and reasonably priced for repairs. They do their best to not replace a tire but will repair it instead. I'm a local resident of Maui for 48 years and recommend 5 stars. read more

Covid has severely disrupted the supply chain for bikes and I was able to get a bike i wanted after months of waiting... ive bought quite a few bikes in my life and Bob the owner provided the best service ive ever had... he spent quite a bit of time personally adjusting the bike to fit me ....the service blew me away... even though its a bit of a drive for me, Ill thank him with all of my business in the future, this wont be the last bike i buy, read more

Great service. I took my bike in for some badly needed adjustments. It was finished the same day, he did an awesome job ( I don't think my derailleurs ever worked that smoothly, even when new). I was totally prepared for the usual Maui fleecing but he surprised me again with a stunningly reasonable price. Thank you! read more

I would give it 3 1/2 but not 4 stars. The owner who is usually there was kind of an asshole, he always seemed to have something better to do, or came off as you not knowing what you're talking about. Because of the location i decided to give this place a shot regardless, and I like the Specialized Allez bikes they rented. The road bike over all was in great shape, you could tell it was well used, but it was tuned up nicely. The only problem I ran into (which was a major problem) was a back spoke broke and my wheel bent accordingly. I ended up struggling for 24 miles to finish my ride into Hana, but I dont blame the shop for this problem, its just something that can happen and there is no way to prevent. The price of the bike was $50 for the first day and $25 for additional, or $150 for a week rental. Probably the best deal on the island. Just be prepared to know exactly what you want, your size, pedals etc, and let the dude know or he'll blow you off like you don't belong in his store. The other guy who is there sometimes, (scott?) was a really nice guy, so hopefully you see him. read more

Rates were awesome, bike in great condition, owner was super helpful and nice. If I go back to Maui, I'd would definitely rent from here again. The shop is also super close to the bike path - another plus! read more

I will not be a customer of this store ever again. I always feel like that after doing business there, but return because of the convenient location. The quality of service and duologue at Island biker is extremely poor. read more

They tuned my bike for me. From top to bottom, cranks, bottom bracket, cables, Front and rear derailleurs, brakes. Wrapped the new bar that Andrew suggested I Purchase. A shorter drop handle bar with the flat top. I did not hesitate to do so. That in itself for me (the wait and think about guy). was a first, I just trusted him immediately. Well I took it out for a quick shakedown today just 18 miles. All I can say is wow, It shifts so flawlessly and as quiet as a mouse. I had to look a few times to see if it did shift, Dead on. the handlebars are perfect, I have a riding partner that used to yell out to me coming out from the winery. "bend your arms bend your arms", what is he talking about? it took concentration. I had to lean in to bend my arm un-comfort-table. With the shorter bars my arms are now bent while on the top bar the hoods and the drops. I do not have to think about it.the flat top made a wider more comfortable grip way way cool. I have also never been able to ride comfortably in the drops. (mind you it was only a short trip and I spent only a mile in the drops). I was not painfully stretched and was not wondering is the mile almost over? Bob & Andrew thank you! read more

Bob is the best. He helped my figure out my rental ahead of my visit and made sure my measurements were right, pedals were right, and I had a helmet when it was all said and done. He is super knowledgeable not just about cycling, but about beautiful Maui too. I'm coming back here when I visit again! read more

Top Notch Experience, Employees and Service. I went to the shop to buy a e-bike. Bob the owner spent a fair amount of time with me and provided a top of the line demo bike for me to try out. In the end due to the shortage of bikes from the whole Covid mess I ended up purchasing a used bike because Specialized was struggling to deliver any mid range bikes for the guys to sell. After doing so I found the used bike had a few issues and I wanted to do some upgrades so I brought it to Island Bike. Both of the guys who work there are extremely knowledgeable and meticulous. They did an excellent job on my bike. It rides like it was brand new. They recommended a new seat and its made a massive difference in my riding. Bob the owner found there was a small part in the rear cassette that needed to be replaced. For a $11 part he disassembled one of his demo bikes so I would not have to wait for the part to be shipped to HI. he installed it in my bike and then he waited on a part to get his demo back on the road. I really felt they went above and beyond on a bike they did not even sell me. I felt they were very fair on the amount of work they had done and what they charged me. I am extremely happy and would highly recommend Island Biker to anyone else considering a new bike, e-bike or service needed read more

Bought my MTB here, I like that they're friendly and act like normal people and carry specialized. Not to say other shops are rude, but a lot of shop people are all about their little clique of regulars and coworkers and just stand behind the counter and do the bare minimum. A little customer service and a smile goes a long way. read more

Bob and Andrew at Island Biker are world class. We've been going to Maui for years and routinely rent bikes from the shop to ride up Haleakala. Bob always sets me up with the perfect bike and is very friendly. He helps with pedals, fit and makes sure you're on the right bike. I would highly recommend this specialized shop for your next bike purchase or rental! read more

Moved to Maui a few months ago from a very bike friendly area, made the rounds of the local shops to search for service. These guys are the real deal, After talking with several shops about service and bike fit they seem to be the only ones qualified for either! I had brakes bled, suspension pivots serviced and got lots of great riding area tips and maps! Everybody has their opinion and mine is thumbs up! read more

Great shop. I was going to bring my own bike over to Maui, but it's just too expensive. I called the shop and rented a bike for a week. They gave me a brand new bike to use, and it was spot on perfect. Owner was very helpful and a pleasure to work with. read more

There is nothing worse than paying someone for being a jerk to you. The guy who "helped" me was condescending and impatient. You work in a bike store. If you don't like helping people with their bikes, then you should work somewhere else. I miss Neil. read more

Bob and Andrew are awesome! I almost quit riding bikes because of physical limitations I had from past injuries. They were able to bring in the perfect bike for me, a Specialized Levo electric mountain bike. I LOVE my bike! That was over two years ago. The bike has had some setbacks but Specialized and Bob have been super responsive in making it right. I plan on buying all my bikes from Island Biker because of their terrific service and great bikes. Mahalo Bob and Andrew! read more

Been in the shop four times and that was three times too many! Andrew was awesome but Bob is a complete a**! Every time he treat us like we are stupid and unskilled. We won't be doing business there any more. This owner is killing his own business...... read more

I was extremely unhappy with the service I received. The owner is rude and has a bad attitude. The tune up that I received on my bike was shoddy and expensive. I went there because of the location and I like Specialized bikes, but after my experiences there I will take my business elsewhere. I would not recommend this business to anyone. read more

We have rented road bikes from Island Biker for the last 6 years. Wonderful service, bikes and staff. The bikes are in great shape and are well maintained and Bob always sets our seat heights and makes sure we have everything we need. We love this shop!!! read more

Bought a Specialized road bike from this shop. They set it up perfect. It rides better than my bike on the mainland. My wife had a bike shipped here and Island Biker also reassembled it for us at a reasonable rate. You can't really go wrong here. read more

I was looking for a good road bike on Maui, stopped into Island Bikers, and was treated affably and knowledgeably by Andy. He took time to help me decide my priorities of usage and price range. Showed me several super nice bikes, I was looking to spend around $1000, so he set me up with a bike out of their rental stable, looked like new, guestimated 200 miles on it , originally over $2000. Thoroughly clean, tuned, and trued, with a free 30 day adjustments period, threw in fresh handlebar tape. I'm lovin the bike, sweet ride, got the adjustments, happy camper! An excellent experience... read more

What a fantastic bike shop!! Bought some great gear on our first visit there. High quality and great price. The next day after flatting 3 times I walked s mile to the shop, needed another tube. I was completely taken care of. New tube, tires, washed my bike, the whole enchilada! Great service, simply great. I highly recommend this bike shop! read more

My Mom took my bike in for a "tune up" and asked them to let her know if any work is needed on the bike. She made it clear that she wanted the bike working well and if anything looked like it was worn or needed replacing to let her know so she can decide to have fixed or not. She was told that everything was fine and working well. She was told all the bike needed was new tubes, so those were provided and she bought new pedals which were put on. The bike was boxed and sent to me in Eugene, Oregon. I took the bike to a shop to have "put together" for me, and they did. They also noticed a few things that needed to be repaired or fixed for the bike to run properly and were professional enough to bring it to my attention. These were things that should have been identified when Island Biker did their "tune up" and look over on the bike. (1) I was shown that the gears were slipping out at a specific ring, and that the shifter couldn't shift to the outer two gears; basically only 5 of the 8 gears were working properly. (2) The back wheel bearings were loose to the point where the wheel was a bit wobbly and needed an easy adjustment to keep the bearings from wearing out and becoming a bigger problem. (3) The chain was worn (stretched) to the point where any reasonable bike owner wound want the chain replaced to prevent potential damage to the rings. (4) The wire covers (housing) was cracked and needed to be replaced to prevent moisture from getting in again preventing damage to this component. These were areas that needed repair within the expectation that my mom had asked Island Biker to identify and have fixed; something she was more than willing to pay for so that my bike was in the best working condition considering it was an old bike. So I called Island Biker today and spoke with the person (can't remember his name) who worked on my bike to ask how and why these areas identified were missed by him. He became defensive immediately claiming that he did everything my mom asked him to do. So I asked him if it was part of the "tune up" to identify areas that were not working at all or needed repair, and he said yes, so I asked him how is it that he did not see that these areas identified were not noticed by him...because my mom specifically asked to be sure everything is working well, and she was reassured that it was. This person was rude and dismissive of my concerns that it appeared that the $75.00 tune up my mom paid for didn't really amount to much at all. He accused the current bike shop of being too picky about the chain and blamed the broken elements of my gears on likely damage from being shipped. REALLY? This is the first time I have ever written one of these reviews, I usually give people the benefit of the doubt when I have received bad service or less than adequate service for what I paid for, BUT this company clearly has no standards of excellence or attention to obvious detail any bike owner would want looked at when a paying customer brings in a bike with an unequivocal request to fix what needs fixing, at least to let the customer know what needs fixing or may need fixing sooner than later....complete INCOMPETENCE or LAZINESS!!!! Consider yourself warned before doing business with these clowns. read more