I recently purchased an entire new HVAC system duct work and all. Matt the sales rep came out and…read morewas great at that first meeting. I was confused and unsure of how the system worked and called a few times to ask questions. Once I finally made the decision to go with them and move forward Matt came out again for some measurements. I was still a little unsure that the system he was selling me was indeed going to make me happy. He was very good at his job and I still moved forward. Once installed, it wasn't making me happy and it was very expensive. My advice is that Matt needs to LISTEN to the customer and not TELL them what they want. He was my only negative of this buying experience. Now, the technicians, the management, the office staff, the ENTIRE companies customer service is BEYOND FABULOUS! You will not find a better company to work with. Yes, they're more expensive, but the service and the product is worth every single extra cent. My situation was a fluke, but they had to come out several times and NEVER made me wait, never acted annoyed and always showed up on time with professional, respectful and knowledgeable attitudes. I think this is my favorite company I've ever dealt with in my life.

I contacted this company to inspect a persistent musty odor coming through my HVAC system when it…read morerains. The salesperson who came out told me my ducts were "ripped" and needed full replacement, quoting nearly $6,000. He stated this was the only solution to resolve the smell. After I explained that I could not afford that, he then strongly pushed a $1,300 air purifier as something I "really should" purchase. Feeling uneasy, I sought a second opinion from an independent duct specialist and shared the same photos. I was told the ducts are intact and that the outer layer condition does not impact airflow or cause odor. I was also advised that a rain-related musty smell is more consistent with a moisture issue, such as a roof or pipe leak -- not duct failure. This experience was extremely stressful. Being presented with a costly, urgent repair and then upsold an air purifier -- only to later learn the ducts may not be the issue at all -- left me feeling misled. I would strongly encourage others to seek a second opinion before agreeing to major HVAC duct replacements.

I purchased my first stove from Hemet fireplace, which turned out to be a big mistake. Their team…read morewas not knowledgeable about the intricacies of impact of altitude on stove and thus I don't believe this was installed properly and was not emitting enough heat. Steve and his team saved me. They are so knowledgeable and attentive to detail. They not only set me up with the most appropriate stove but also helped me correct the issues created my Hemet fireplace. I wouldn't trust anyone else on the hill. I've learned what an irreversible investment it is when making this purchase, so learn from my mistake and don't go anywhere else.

I am very happy with Idy Heat and Cooling. They are a superb store and tremendous service…read morespecialists. First, their showroom is a tribute to the town itself from the grounds outside, to the showroom quality store inside and the high end merchandise they routinely stock. You get the feeling they are head and shoulders above the rest and a first rate operation. I recently used them to service a propane stove in our downstairs cabin. Steve's assistant, a very polite gal, was extremely accommodating and informative during this COVID-19 chaos and scheduled an appointment for me on Thursday. Steve and I spoke Wednesday and said the schedule was jampacked but he do his very best to have Kevin, who I later learned is his son (father and son, co-owned operation) and an extremely skilled technician, come out early in the morning.. I said no problem I understood because if folks had no heat at all that sure seem to be a priority. Nonetheless, Kevin showed up bright and early and took care of the problem immediately by installing a new pilot light and cleaning out the mainline with parts he carried right in the service bag. In short, they are a first rate, high-end operation, extremely competent service and professional staff, and took care of problems immediately with no fuss. We're lucky they're up here on the hill! They make the rest of the town look great! Finally, Kevin has tremendous knowledge and as everyone else has said in the reviews, is a gem with his expertise!

Excellent response time, professional, personal service. I have an aging ac unit and was blowing…read morewarm. The service rep came out and went thru the entire system and replaced and filled what was needed. After 7 years, my system needed the TLC !!! The cost was reasonable considering. So the service was top shelf for a terrific value... Very impressed and throughly pleased with the results...

quick response when I called had part with them…read more20 min done. I would recommend this Company

Ruben is a True Professional!…read more I recently had an issue with my home AC unit in Lake Elsinore that stopped cooling properly during this hot weather. RKM reached out immediately and sent Technician Ruben. From the moment Ruben arrived, he was courteous, professional, and respectful. He thoroughly diagnosed the problem, explained everything in clear, easy-to-understand terms (no technical jargon overload), and got right to work. He replaced a faulty capacitor and performed a full system check to make sure everything was running perfectly. The repair was completed efficiently, and my AC is now blowing ice-cold air. Ruben even took the time to show me a couple of maintenance tips to help prevent future issues. I'm extremely impressed with his knowledge, speed, and friendly attitude. Kudos to Ruben for his Great service and professionalism. He's a top-notch technician who clearly takes pride in his work. Thank you Ruben!

Here I am, shouting out RKM again! Ron came out to do a flush of the water heater, and he was quick…read moreand thorough. He noticed that we had a drip on one of the faucets connected to the system, and took care also. This was the second time he'd been out to see us, and both times we were impressed with his professionalism and attention to detail. In addition, my wife has spoken with Amy in the office on several occasions and is ecstatic about the help she has received each time. Amy is extremely knowledgeable, and has a smile that radiates through the phone. You can't go wrong with RKM...they're worth every penny!

Guy was absolutely wonderful! We called for service on our AC unit in the morning and he was here…read morein by 2pm!! Professional & informative. Also he gave us a heads up on what might need to be done in the future. Highly Recomend! Fair prices & friendly fast service!

Called and talked to Guy this morning at 9:30 on a Saturday. I was just hoping to set up an…read moreappointment for the coming week with the weather hitting over 100 degrees in Hemet. AC was not cooling the house down and was getting worse each day. Guy showed up before 11:00 am and had me back in a cool house within 30 minutes. I couldn't be more thankful for his professionalism, knowledge and fair pricing. Don't take a chance on any other HVAC company in the Hemet area...Guy is your guy!!

I've now used Authority Plumbing, Hearing & Air twice, and once again they exceeded…read moreexpectations--this time for work on my first home. The scope of the project was pretty extensive: they installed new copper plumbing, created a new attic access, relocated an air vent, installed a new bidet and shower system, moved a gas line, relocated a washer hose, removed an old furnace, and installed a new thermostat. Everything was handled seamlessly from start to finish. What really stands out is their communication--clear, responsive, and honest throughout the entire process. They worked quickly and efficiently without cutting corners, and the quality of the work shows. Pricing was also extremely fair, especially given the amount of work involved. On top of that, Chris offered helpful suggestions along the way that improved the overall setup and saved me potential headaches down the line. It's rare to find someone who combines skill, speed, fairness, and professionalism so well. I wouldn't hesitate to call them again and highly recommend them to anyone looking for reliable, high-quality plumbing or HVAC services. Thank you, Chris! I'll be calling you for further projects!

These guys are amazing. Prompt service, courteous techs and super clean…read more When they left I couldn't even tell people were here except the air conditioner worked again.

Morgan is GREAT! He was on time and fixed my ducting in less than an hour. He took before and…read moreafter pictures to show me since it was under my house as well. I HIGHLY recommend Oak HVAC and Morgan to anyone needing honest, quality work at a fair price. tried to call several companies in my city (big bear, ca). All of them either never called me back or refused service. Morgan was willing to drive 45 min to my cabin and I cannot be more thankful.

Morgan is amazing. I called in the evening and to my surprise he answered the phone. He came out…read morethe next morning after I called that my AC was out. He diagnosed it quickly. He gave me several options of what we could do but ultimately decided to replace the unit. He is trustworthy and kind. I recommend him highly to anyone who is in need of service. You won't be disappointed!

I alway have to make a stop here whenever I'm in Idyllwild. Something about the beauty of all the…read moreplants just draws me here. Regardless if you have a green thumb or not, it's worth making a wader through here. You're welcome through the vines covered entry way. Once inside it's like you're transported into a secret garden. The tranquil sound of the water fountain just calms you instantly. Walking along the mulch covered grounds, every corner you turn there plants and more plants. Beautiful roses bushes, to fruits trees, to shrubs and so on. Plants after plants as well as loads of other garden trinkets. A gardener paradise. Walking along the path you'll encounter more and more beautiful things. Inside the garden center houses a few little shops. Tucked inside, there's loads of trinkets, souvenirs, things for the home as well as apparel. To candles, soaps, jewelry and so much more. They're so cute that you have to wander in and see what treasure you can find. As well as outdoor plants which the majority of the garden center is, they have a section that's catered to indoor plants. Beautiful plants that need a forever home. Even if you just take a nice walk through, it's so beautiful to see what they have here. A nice tranquil and magical place up in the mountains.

I've been to this nursery a hand full of times, and it's truly amazing! Its plants, its garden…read moretrinkets, its boho chic and beautiful! The staff is amazing and helpful, there is usually someone around the assist. I really like all the different themes going through here, I visit as often as I can. A must when going to Idyllwild!

Half of our A/C went out yesterday, they visited yesterday afternoon, and just finished a great…read moreinstallation of our new unit a couple of hours ago today. They were very knowledgeable and wonderful to work with. They worked in 113 degree weather out side, and about 135 degrees in the attic! The presentation, inspection, and proposal by John Daps yesterday was low keyed and very informative- and turned out to be $10,000 cheaper than our previous proposal- and he had his crew here by 9:00 AM. Zeke, Arron- and I'm sorry I can't remember the other member- were fantastic- they explained everything, very efficient- and got my cell App set up to interface with the new Control module. They cleaned up everything and hauled all of the old equipment from the Attic and outside away. I don't usually bother making reviews- but Next Level earned it! Skip Yazel

Good customer service.. reliable... communication is great.....only thing I'm bummed about is that…read moreI was recommended a whole new system heat pump system that I purchased with them..install and all great...but my light Bill not even close to what they projected it would be..I'm paying $450 electric bill and plus ac unit financing payment..I should of gotten the Goodman unit Wich was $3k cheaper than the heat pump system since electric bill still way high anyway

This store has everything. From the street it looks like a tiny store but it goes back a long way…read moreand every catacomb, nook and cranny is full. If you need it, I bet they have it! Yes, you are going to pay more (what some here are calling resort prices) but I went in expecting that. Everyone who helped us was nice.

They were very knowledgeable but demeaning about it. They made us feel less than and that is not…read moreokay. You are supposed to help people not discourage them from trying projects on their own.