I normally don't write these kind of reviews, but my experience was SO outrageous that I really feel like my experience needed to be shared.
My family bought a house recently and I called Mountain Breeze for someone to give us an estimate. I told them we had another company come out already before we bought the house and we were just comparing rates. The woman on the phone said someone could come
out that afternoon. Great.
My aunt, who is the one who bought the house, said the man that showed up was rude to her right off the bat. He said that he was there to measure for a new air conditioning unit. She quickly told him they weren't interested in a new unit, and said he went outside trying to call me. Next thing she knows, he is wandering around in the backyard. English is not her first language, but she has been in this country for 30 years, I'm pretty sure her "no" was pretty clear.
I'm not sure who the technician is, but the card left was for Jim Morse, the owner...
I then get a call from my aunt saying that the air conditioning is no longer working. I call the technician to clarify what happened and he says he doesn't do repairs, only deals with new units, and that if I wanted to do that I should have said so. I explained that I did NOT request for a new unit, I simply asked for an estimate and was not asked for details. He said he was right next to the woman making the appointment and that was what I said. I DID NOT. He insisted that I would have to sort that out with the office.
A few hours later, I attempt to call the office number and don't get a reply. I call the technician again and ask him to walk me through what he had done while he was at the home since I was not there to witness anything in person. I explained that somehow the AC was working yesterday, but now was no longer functioning, so I was just trying to get to the bottom of this. He starts going off on this long rant, yelling at me, REPEATEDLY accusing me of trying to scam him and insisting that the unit hasn't been working for the past 5 years. I was so shocked because I have NEVER been treated so harshly.
The AC unit is old, and I am fully aware that there is a small chance that it could have broken in the time I left the house the night before and the time Mountain Breeze came by. All I was trying to do, is figure out what happened since I wasn't there in person.
I get a call back from the office woman, Sarah, who I try to explain things to. I was pretty shaken up at this point, and she claimed she had no idea what was going on. I told her that I had spent some time getting yelled at and that I did not ask for a new unit, just an estimate. She ASSUMED that I wanted a new AC, even though I was clear that I had another estimate to compare services to, and could provide that if needed. She just kept saying it was a "miscommunication". How is that my fault, and why does that result in me and my family getting yelled at and having a now broken AC unit??
She continually kept trying to tell me what I said, even though there were MANY assumptions on her part and no effort to gather more detail while I made the appointment.
"You said you wanted a new unit."
"No, I said I wanted an estimate and I had services to compare to."
"Oh... it was a misunderstanding."
I later find out that not only was the technician rude to my aunt, but completely disregarded anything she had to say. On top of continuing on our property even though she told him we were NOT interested in a new unit, he apparently REFUSED to talk to her when she asked him how much it would be. He slammed his hand down at her and said he would only be talking to me on the phone. She. Is. The. OWNER! What the hell kind of business treats their clients like that!
I don't know anything about their quality of work, but I know how they deal with people. I am APPALLED with how my aunt was treated, and at how terribly the entire situation was handled. I can't support giving people like this any money. My aunt's English may be a little broken, but that is NOT an excuse to speak to her the way he did and ignore everything that was coming out of her mouth.
We are now on the search for a respectable business that does not discriminate to fix our broken AC unit. read more