I had everything in a 10x15 unit there for 4 years and I was very pleasantly surprised when I got…read moreeverything, ie; sofa, clothing, boxes, totes, curio cabinets, mattress, box spring, you get it, my household, out and it was all just as good as when I put it in, people were telling me things about the weather ruining my furniture or bugs, etc. but thank God, I didn't have any problems whatsoever, and I really like that there's no gate hours

Clean- new manager upped the temperature in "climate controlled" to 80-- great for hot yoga. We…read morewould have stayed but they kept upping the rent to where we were paying $60 more per month than new customers. Finally moved to a local unit that is clean, cool and 1/2 of what we were paying at xtra space. Use ONLY for Short term or be prepared for the gouging that will follow.

We lost our key and the representative helped us drill through the lock and get all our stuff! Very…read morenice lady, and they refunded the lock we bought since we were gonna move out and then helped us end our rental by the deadline so we didn't have to pay an extra month!

First thing I want to thank Dale for his support and customer service we received. We had a lot…read moregoing on for our move and Dale was extremely helpful and smooth for the entire process. Will definitely be coming back to this location!

Hands down the best customer service experience from Dale today, public storage is nothing compared…read moreto kissing tree storage!! I am so happy I found you all thank you !!!!

Words can't even begin to describe the incredible level of service provided by the staff at New…read moreBraunfels Storage. I could write a novel about Kandi and how sweet and pleasant she was to work with. I recently filmed a video to propose to my girlfriend and needed a storage space to get a particular look for my shots. Kandi received my request online and reached out almost immediately. She was unbelievably helpful from beginning to end and I seriously can not sing her praises enough. On top of providing great customer service, her interest in what I was working on was what really stood out. I honestly think she was just as excited about the video proposal as I was! I feel like I gained a true friend in Kandi, as well as the rest of the incredible staff there at New Braunfels Storage. Thank you so so much!! I would not have been able to pull off the amazing video without your help!!! By the way, she said YES :)

Place is marginally clean and had grown since opening. Every year there is a "nusiance" increase in…read morerates "To strive to be competetive". With all the new climate controlled storage places in the area now, there is more competition so you think priicing would stabilize, right? Heck no... they went up 15% ! I would most definately shop around before making your choice to store here. They are using their location and the new residences building in their back yard to their leverage.. The last place I had was purchased by Cube Smart, they are just as bad and provide a 10 page contract covering them from any liability for your loss if one occurs. Take your money you would spend and build a nice storage building at your home... Over a year it will cost the same then you pay nothing. Buy a high efficency thru the wall 110 A/C unit, insulate your walls and reflect your roof and you will still pay less long term. "purge and choose"

This is the worst place to store your things. The ones in charge of the office are completely rude…read moreand do not care about service at all. I never once was late until my last month I was there. After y card had been declined they notified me after ten days and when I spoke to them over the phone they quoted me twice my rent and said if I showed in person they would discount my dues. Not only was this not true but when I arrived they acted as if they never said what they said. After telling me my monthly dues were now three times what I've ever paid for a single month the women behind the desk decided to call me a misogynist and other derogatory names I decided my business is better elsewhere. I hope everyone else finds anywhere else to store their things. There people so not deserve our business.

We have been very pleased with our storage rental here. The two front desk ladies are…read moreknowledgeable and helpful. So glad we picked this storage company.

great, locally owned business. This is a no frills place, but they are timely, secure, and honest.read more

Just got my trailer stolen from this place. This was my bread and butter mobile HVACR shop. Black…read moreoutside with metal diamond front. Lock to this place was cut. Locks to my trailer was cut, and found them on the ground next to where my trailer was parked. Over $17,000 dollars of items including trailer gone. THIS PLACE IS NOT SECURE. NO CAMERAS AND NO RESPONSIBILITIES. Don't try to call her she said she doesn't answer. You don't get what you pay for. You get it stolen. DO NOT RENT FROM THIS PODUNK PLACE. I am a veteran and you should be ashamed using "American" name. It was safer in the Middle East.

This is primarily review for excellent customer service as I wasn't able to end up using them for…read moreour move. They did a fantastic job of coming out on short notice to go over all of our property here that needed to be moved and they gave us a very competitive quote the same day in fact multiple quotes as I needed different things broken up for comparison. In the end, we already had our truck booked and we were stuck using their moving service, but I wish I could've gone with these guys as the whole team was just fantastic as far as being professional, responsive and organized. I also know that the folks that lived in our home before actually had used their services and were quite happy with them.

Do not recommend this company. Their staff was very slow and came unprepared. They didn't have all…read morethe packing supplies or proper tools to remove Tv mounts on day 1 as promised. Day 2 they took 13 hours to move half of a house with two small trailers. They also had no tools and had to use ours (simple drills, screwdriver etc). Keep in mind we paid to have them disassemble and assemble in the one day move. They ruined a brand new mattress with grease hand stains, and did not put our front door back on hinges properly. And to boot...they quoted $4,700 for the move and then hit us with a $5,300 bill, saying their guys worked 30 mins over the quote. The main issue being that they took longer because we had to unpack and find our tools to allow them to use. ***edit to respond to Victoria*** This response is a perfect example of the miscommunication and lack of professionalism. Nobody ever requested to leave a tv up. The day of packing, my husband was playing Xbox and said "whenever yall need to pack this let me know and I'll shut this down". This is also when we discovered that they did not have any tools to remove the TV, so, the TV wasn't going to be removed either way that day. Nobody was ever asked to "make beds" but we paid to have them put together (assembled). The movers also were not met with hostility. You had a group of young men with neck tattoos talking and bragging about their time in prison in front of everyone (including our children). My husband did the responsible thing, which was to address the staff as a whole. I'll mention he also tipped each one $100 bill at the end. We did this because it was apparent that the fault was on managment and not the individuals. They came both days unprepared without proper tools. Two separate groups of movers on two different days being paid to pack, dis-assemble and re-assemble furniture. (How is that possible?) Nobody was ever "cussed out" in person or on the phone. My husband called the very next morning and left a voicemail for the owner that was never returned. This response and lack of accountability again proves why I would never recommend this company.

This is a great location, tucked away in a private area on Lake Dunlap. I'm glad I came across it…read morebefore it opens as we've been looking for a place to store the Nautique since the dam broke. The owners are such sweet people (local too) and have been great about communicating the progress and when we can move our boat in.