I've been here a few times and have always come away happy…read more The variety of the plants is amazing. I could spend hours wandering through the aisles of perennials and shrubs alone. The pots, the gardening tools, the patio furniture ... And the decorative items are fun -- things you wouldn't see elsewhere. Not long ago -- after I'd been looking for a patio umbrella for a long time, and wasn't sure what kind to get -- someone at Terra saw me eyeing the umbrellas and asked if he could help. I didn't really expect more than a sales pitch, but the explanations he gave me why I would want one style over another was really helpful.

Love the plants and selection. Always nice quality. Sadly, I had to politely interrupt 2 staff…read moremembers who were chatting and ask for a suggestion and was greeted with sarcasm, an eye roll and the conclusion that I just needed to figure it out for myself. I understand with Covid that everyone is at the end of their patience, but she didn't have to be rude.

Wildhagen Greenhouses has awesome plants and the friendliest staff! I definitely recommend checking…read morethem out!

Spent the day enjoying the gardens and trail. The inside of the barn has so many elements of fun…read moreand joy for the kids. The food options are incredible ranging from Buddha bowls to paninis and pizza to die for. We had an excellent day!

I visited Connan's at NewMarket looking for resilient potted plants only to receive a load of bad…read moreplants that customer service urged me to plant in soil. There was no willingness to take any responsibility regarding the state of the plants or the bad advice they provided. Not a trust worthy company and dealing with customer service was like pulling teeth.

I wanted to leave a review for the lady that helped me a week or so ago. She was super kind and…read morenice about helping out with my needs and what she couldn't help me with she took the time to look for options around my area so I could finish my project.

Recently got delivery of 2 face cords from Van Beek's, and I've been really happy with the quality…read more The wood burns clean and gives off consistent heat, way better than what I've gotten from other places in the past. Delivery was smooth and on time! The staff were helpful and made the whole process simple. Definitely planning to get more when I run low!

Another great experience at Van Dongen's...I was looking for a Colorado Blue Spruce (5-6 ft), but…read morewas also suggested a Baby Blue Spruce by Micheal, after some thought & information/pics provided by Michael & Mark, I decided to go with the Baby Blue Spruce...this was all done through email exchange including some very reasonable pricing. When I went to pick up the tree the folks at the cash-out were friendly, looked up my account & saw the special note on pricing left by Michael & put through the transaction. This company is a pacesetter in Customer Service....not to mention their plant material is always top notch...offering lots of information on planting if you plan on doing it yourself. WELL DONE! I will be back!

Great experience. Excellent/huge trees - Nothing like you see at the box stores. I was looking…read morefor a signature piece for the front garden. Looks great!

i have been looking for a part to fix a pull handle on a vintage cabinet -- and I found it today at…read moreLee Valley Tools, Burlington -- thanks to Tom and his help! great selection Nd good pricing were outdone by professional and Friendly service! we will be back next time we have a service appointment at nearby Burlington Toyota -- another reason we enjoy travelling from Oakville to Burlington.

Best best to go for high quality tools, equipment and stuff to use in your tool shed, garden,…read morekitchen or around the home. Great service and great products.

****15cm cut on my leg on a faulty security tag, needed to see doctor and tetanus shot…read more absolutely no help from manager, just a "whatever attitude.** NO call back or concerns, They should be accountable , as well as these tags are on childrens stuffed animals. And no one at headquarters will even give out their number. just an awful irresponsible location and company.

I'm sure there are good nurseries that treat their staff well like Terra or Jade Gardens. Sheridan…read moreisn't good to staff especially students. I was embarrassed by the way the male manager spoke to a young person. I had to leave.

Hamilton Location is horrible. Spent over an hour in the store looking for a few items but could…read morenot find anyone to help me. It was hard to find staff, and when I did they could not help me. Excuses were I am new and I don't work in this department. Great excuses for a customer to hear. The correct answer is I don't know but let me find someone to help you. What a headache. Suggestion, perhaps you update your website so that it shows the isles of store items. So that customer don't spend there whole night in the store.

I am simply fascinated by how difficult it is to shop at this store. I mean, is it really so hard…read moreto set up a customer-friendly store? Not only can I never find anything -- the set up is simply not intuitive, and the areas are not marked very well -- but I don't find the staff to be overly helpful either. I can't count the number of times I've stopped by and ended up wandering the aisles with a furrowed brow and open mouth, hunting for whatever it is I need. I often have to chase down a staff member to ask where something is located. What's strange is that the Hamilton Lowes is the complete opposite. There, it's *easy* to find what I'm looking for, and the staff there is SO helpful -- it's a pleasure to spend money at the Hamilton Lowe's. That difference tells me that it's not Lowe's but the local management. I have been doing a lot of home renovations and, though the Burlington Lowe's is not far from my house, I try to hold off on my purchases and go to the Hamilton Lowes whenever I get a chance.

It is a joke, we bought a couch there over a month ago and it has pulls on the sofa. They said that…read moreI would have to go to their third party service and put the service technician call in. They will not stand behind their product sold. I want the couch out but now we are stuck with it. What an aweful place to buy your products from NEVER AGAIN! BEWARE.

WORST CUSTOMER SERVICE EVER. ONE STAR IS FLATTERING FOR THIS COMPANY…read more I purchased a floor model stackable washer and dryer from The Burlington store. They shipped it still stacked. During delivery they broke it. The delivery guys did not unwrap it because they said it had come apart and it would be dangerous. The delivery guys were very late almost 8 pm. They did not remove the plastic to investigate they were only interested in getting home after starting at 7 am that morning. I had no way of lowering the unit until my son came over 3 days later. We removed the plastic wrap and found three out of the four screws had been ripped out of the washer damaging the washer and making it impossible to lower. There was no manual for the stacking kit explaining how to detach It is still sitting in my living room. The Brick has said that it is past the 24 hour mark from delivery and has done nothing to help me They have my phone number and they have not called. They said it was a warranty issue when clearly it isn't. Unfortunately I did not use visa. I used their card to get a 4 % rebate to use on future purchases. DO NOT USE THEIR CREDIT if you do find something you really like. It comes with no protection. They responded saying to email them. It looks nice but it does not take you anywhere. If you have any integrity you can call me. You know the number.