My mom been coming here instead of our family friends dealership,the last few years. The quality…read moreservice at the other place is gone downhill overtime and the loyalty has as well. My mom met Michelle in Quick Lane and she's been a godsend to our family. If you know anything about my mother, you know, she'll either be late to her own funeral or to busy to attend, she'll have to cancel and reschedule. It's a good thing mom doesn't gamble money cuz that girl time gambles like an addict, and loses every time!!! I'm still in therapy being the last one picked up from school after practice. All joking aside though with mom's unpredictable schedule and last minute changes, Victor Ford but especially Michelle in quick lane has been extremely accommodating and on point with my mom's three work vehicles. She gets us in and out like ninjas with no BS and outstanding customer service!

It's going to be a heck no from me. I called about a car and was told that it was "being detailed"…read moreand that I couldn't see it until later. They took my information and promised to call as soon as it was available. I rented a car and prepared to go (probably to buy the car.) I wanted to make sure I was first. I called to check on the car and was told it was sold "20 minutes ago." Okay, fine, whatever... Later, they called me back "I have an inquiry from this number but it's not attached to any car! What can I help you find?" Oh...pulllleeeeesssse..... nobody believes you. I mentioned the earlier events. "Oh, there was a deposit on that one." 0/10

Great service! Thank you for another great job, I…read moredefinitely will be back. And I will refer my friends and family.

I'm a 20 yr old female and he tried to scam me out of hundreds for a headlight change. Don't go…read morehere.

Just got my car back from Riverside Collision Center in Fox River Grove. Ross and his team are…read moregreat, and they do great work. I had backed my Toyota Highlander into a parking lot sign stand and tore up my left side tire well and other things which all had to be replaced. Everything looks so good, and they even polished my entire car and made it look so shiny and new. Thank you, Ross and your team, for all of your hard work on my Highlander so that it looks better on the road. Kevin from Cary.

My car looks good. The repair looks like it was new. The service was very good I was kept…read moreinformed of the repair progress. Thank you. To all your staff Ross and Janet

Owner is very good- explains visually w/you what is mechanically wrong. We've had work done on our…read more2012 Honda keeping these cars still running well. Grateful this locale is nearby- makes ALL the difference when you need to leave it overnight. Yes I'd recommend.

The charged $140 for inspection but they mentioned firs $40 dollars for the services.read more

I recently went to Casey Automotive to get my car's breaks replaced. My husband often gets his car…read moreserviced here, but I was equally blown away! With a job that sometimes has me traveling around the burbs, my breaks were in need of replacement. I called in the morning and they were able to fit my car in and finish it same day! We had a $120 off coupon that expired end of Feb but they still acknowledged it. It was easy for them to send me an estimate to my phone, texts when my car was ready for pick up, and allowed payment via text link or in person. Will was very professional and nice during the whole experience! They are ASE Certified and a AAA Approved Repair Vendor. Tip: Casey Automotive is one of the few in Illinois to receive the ASE Blue Seal of Excellence! Their mechanics are top notch so you can trust them when in need of car servicing!

These guys do good and honest work for a pretty decent price. A couple of minor gripes…read more.. 1. I was told first come, first serve in the mornings. I pulled in the lot a half hour before they open (open at 7:30am). Even in a blizzard, there are folks lining up outside the door 10+ minutes before they open. With a handicap, you might not be able to stand in line for 20 minutes. It would be a great thing to have some number system or way to make an appointment (where that doesn't evolve into a half day thing for an oil change). 2. The parking lot is always choked full of cars. And driving in circles to find a spot isn't the easiest in this lot. Still, this is a great place in terms of value and quality of work.

Worst customer service I have ever experienced in my life. We went in on a Tuesday, looking at a…read moreused expedition. After test driving the car, we realized it had some serious mechanical issues. We were still very interested in the car and had talked to the owner of the dealership about fixing the mechanical issues and then we would purchase the car the next day. The next morning we kept trying to get ahold of the owner, but we were only able to get a mechanic on the phone, who said he was only instructed to fix one of the problems we had spoken about with the owner the day before. After a few more hours of not getting a phone call back from anyone, we decided to stop in. The owner was in the office and tried to make excuses for why he had not returned our calls. When we asked if the issues with the car had been addressed he tried to convince us there were no issues and that the car was in perfect condition. My husband, a mechanic himself, knew there was something wrong with the car. The owner obviously thought he could sucker us into buying the car and not fix whatever problem there was. When my husband tried to shake his hand and say thanks anyways (because we might have come back in the future to look at other cars) , the owner refused to shake his hand and told him to " just get the hell out". We were shocked that he was speaking like that, and we started out the door. As we were walking out he yelled after us, trying to provoke my husband, saying "you can't even pay for this car yourself you f@#&king mooch, you have to borrow money from someone else." Which is completely untrue. We wanted to finance the car as an opportunity to build our credit, even though we could have paid for it outright. Needless to say, after that rough exchange of words, we will never be stepping foot on that lot again, not recommending them to anyone. Beware working with this dealer, as they are rude and extremely unprofessional.

Ed Dunne is a well polished shyster. But he hides this perfectly during the sales process. (Or he…read morewouldn't get many sales, of course) We purchased a 2005 Honda Pilot that after the first 2-3 weeks started sounding like metal on metal when we braked. The brakes were bad all the way around! All 4 brakes! The mechanic said when he inspected it that they were metal on metal when we purchased it. So he sold us a car with unsafe, terrible brakes. Metal on metal, no pad left on any of the brakes. Cost of 4 new rotors and a brake job: 800.00$ Ed Dunne, when confronted about this, claimed the brakes were "just fine" and called me and my fiancee liars. Ed Dunne sells unsafe cars to unsuspecting, trusting people. Please think about the type of person who would sell anyone a car with 4 bad brakes... Only the worst type of person would sell a car with 4 bad brakes to anyone. He couldn't care less if they get in an accident and become crippled or die. If he did, he wouldn't be selling a car with bad brakes. But he made an extra 800 bucks! See how well that works for Ed Dunne? The man, seriously, has no conscience. Long story short: If your even thinking about doing business with this man, Ed Dunne, simply hit the gas and keep on driving till you find another dealership. He lies, cheats people and sells people unsafe vehicles, all to make MORE profit! He is the worst kind of salesman and the type of man who gives car sales people the bad reputation they often don't deserve. And he gets extremely rude when you call him on the carpet for the shoddy vehicles he peddles to unsuspecting people. He called me an as8hole and told me he wouldn't ever sell to me again. He told me to get the fu*k off his lot. Couldn't believe it! Thank God is all I have to say! Ed Dunne also has a referral program where he gives 100 bucks to anyone who refers a friend, etc, to purchase a car. The person who referred us never even got her 100 bucks. We asked him if she got her money, and he lied to us and told us she did. We called her and asked her and she never got a dime of that referral money. So Ed Dunne is simply a liar. She also told us she purchased 3 cars there and after all the problems she had with the last vehicle, and not getting her referral money, said she wasn't ever going back to that man for anything. much less another car. He does not treat customers well at all. Total contempt would be the best way to describe how he views customers. So between me, her and my fiancee, there is 3 people who won't ever get cheated by Ed Dunne ever again! Ed Dunne is a bad person, with poor character and no morals. That is the only type of person that can sell a car with no brakes to unsuspecting shoppers. Good people couldn't do that because they have a conscience. I myself, couldn't do it. It wasn't a mistake on his part. He knew they were bad. But he made the decision to sell it in its unsafe condition and roll the dice with our lives. It's just how he does business. He is a bad person with no morals. Put his dealership in your rear view mirror now and drive to the next dealership. He will screw you too if you give him the opportunity. Don't! And lastly, Ed Dunne sold us a car with outstanding recalls on all of the airbags without informing us. I guess this is ok, if you want airbags that shoot shrapnel into your face in an accident. Not sure about you, but that's my least favorite thing to happen when the airbags go off. We took it to Macgrath Honda in Crystal Lake and had it fixed for free. Total time: 77 minutes. And that's 77 minutes of free work that Ed Dunne, if he was a good person with good morals, would surely have gotten done prior to selling the vehicle. Especially since it was free. But he couldn't care less whether his cars are road safe or not. All that matters to Ed Dunne is making a few extra hundred bucks on each sale. Safety be damned! He couldn't care less if you buy a car and die a half an hour later because it had no brakes or the airbags shoot shrapnel into your face on impact. He got paid and that's all that matters to this used car salesman. Buyer beware!

I went to the location at 908 Morse Ave, Schaumburg, IL 60193…read more It's been a very long time since I've had such a great customer experience. I unexpectedly got a flat tire while driving and called their shop at 4:35 PM to see if they can accommodate me and help get my flat tire fixed. Their hours online showed them closing at 5 PM. I spoke with Todd - he said that they were just getting ready to close but he would wait for me. I arrived a short time later and was out the door at 5:15 PM - he stayed late to help me get squared away. 5 stars all the way - definetly top notch customer service at a very affordable price. I will most definetly be returning. Thanks for the great experience! P.S: I learned they have loaner vehicles available if they need to keep your car overnight when doing any work.

Get a second opinion We spent thousands of dollars there…read moreand an engine light came on a week later, we took it in and they tried to get another 3k for oxygen sensors. We got a second opinion after looking up how much they were overcharging for the sensors only to find there was nothing wrong with them just a dirty air filter. There was also more lights on the dashboard when I got it back from them than when I dropped it off. Will never do business there again

Love working with this location for my car service. Kira is…read moremy specialist and has been for many years. Pick-up and drop- off service is available as well as a loaner program if your car will be in service for a day. You'll receive an online notification of service recommendations and can choose which ones to approve. Once service is complete, you pay online and wait for a drop off. So easy and convenient for working parents or generally busy lives.

Buying a car can be stressful, but my experience at MotorWerks was anything but. Heather was…read morepatient, kind, and genuinely helpful throughout my used Toyota Venza purchase. She took the time to answer all my questions, explain everything clearly, and never made me feel rushed or pressured. What I really appreciated was how smooth the whole process was. Heather handled everything from start to finish, and not having to be handed off to a separate finance person made a huge difference. It felt straightforward and respectful of my time. When she needed a bit of extra support toward the end, her manager stepped in and was friendly, fair, and easy to work with as well. Customer service matters to me, and MotorWerks absolutely delivered. I would happily recommend them.