Can't say enough about the good service at Imperial DMV. I…read morego out of my way to be able to do my business there. A special thanks to Renee, who is well seasoned at what she does. She is kind, polite, thorough and very professional. A well run DMV location. OWEN

Online check-in is efficient and people inside are great!!!…read moreRenee helped me today. She was friendly, knowledgable,thorough, and most importantly EFFECTIVE. I was done in roughly 10 minutes! The office is nicely decorated, well lit, clean, up-to-date and easy to navigate. Every license office should run like this! Thank you Renee.

I am not sure why this particular office does not get higher ratings. I have been going here for…read moreprobably 20yrs and have never experienced anything but kindness from the staff. Over the years it has gotten quite busy here and the lines are long; leading to frustration. One new thing they are doing: there is now a person at the door going over and making sure you have the correct paperwork BEFORE you get in line. I thought I had all the correct paperwork, but Elaina who was working the door, went through it and pointed out one more item I needed. This helped me tremendously and I did not have to wait to get up to the counter to find out. Once I had the correct paperwork, Elaina sent me to the counter Krista then helped me. She was awesome! She took care of everything and I was out in a reasonable amount of time. Both Elaina and Krista represented the company in only the best of experience that day.

It's a toss up. Depending on the day/circumstances, it could be a 5 star review, or it could be a 0…read morestar review. I do believe it depends on the individual you are working with. Last time I called, I asked a specific question, only to be given a lengthy all encompassing answer. When I asked for just the answer to my question, I was told in no uncertain terms that, if I would listen - and not interrupt - I would get my answer. Unfortunately, that answer was wrong and cost me $. We go elsewhere.

So happy to report that I was in and out quickly here due to the Qless app. Everyone here was so…read morefriendly when I went. Stopped by an hour after opening on a Monday, in and out in less than 30 minutes.

When available a concierge works the waiting line ensuring right paperwork and handling quick…read morequestions. Clean with adequate seating. Organized, pleasant staff.

i talked to cris in (mv) to get tags for the car,, cris was very profecient. then i needed new…read moredriver's license so elizabeth (cdl) sign test. a picture ,and a eye test . both these ladies made my day. they were speedy kind informed with all they finished. the explaning was the very best it was a great day, thanks to both cris and elizabeth. thank you. linda

It's a nightmare going in there. All the people in the Drivers licenses area were hateful. Even…read morewhen they weren't waiting on People and were just chatting it was mean. They had a problem and they acted like it was my fault. It was not. One of ladies actually yelled at me. Never go here always go somewhere else.

Arrived about 5 minutes before opening to see a line already in front of the office. I was handed a…read morenumber as I was transferring plates. There were 12 people in front of me but with three agents working it was moving at a nice pace. My agent Kim was pleasant and efficient. She quickly scanned my paperwork, answered all my questions. She calculated my taxes and within minutes I was writing a check, signing a few papers and out the door. She made the "dreaded DMV" a pleasant experience and she is a valued employee.

This office is terrible. They don't know what they're doing. Nicole and her Manager Logan are so…read moreclueless, they demanded paperwork from a Credit Union that would have in effect made my lease buyout look like a repossession to the State. Potentially devaluing my vehicle and leading to a branded Title. A branded Title cuts the value of the vehicle in half. This type of incompetency should not be allowed. This office is dangerous, please avoid.

Probably the best dmv to go to. Lines go pretty quick. Anytime I come, I'm typically in and out…read more They aren't as rude as other dmv locations and they are helpful. It's located in a business mall and 2 resturants nearby so plenty of shared business parking

I had to renew my license about 3 weeks ago, and a new coworker by the name of Devin S waited on…read moreme. He was fantastic! He was engaging and funny, and thorough too! Great job Devin!!!

They moved and the location is much bigger and more seating…read more The drivers license area has its own room. I got here about 8:17 am and was here about two hours, on a Saturday. I was number 22 when I arrived so I recommend arriving before 8 am in hopes to be one of the first in line. Paul was very nice and kept the line moving. Staff was very pleasant

I arrived about 20-minutes after the 8:00 am opening, signed in, and was listed as eighth in the…read morequeue. There was one rep working at the time, and I thought it was going to be a while before my turn. Then two more reps arrived, opened their counters and next thing I knew they were calling my name. The process was efficient and the rep was very helpful. No reason to be afraid of typical stereotypes with the DMV. This was great!

I've never had an amazing experience at a DMV. It's usually something I dread. Waiting room w/…read morechairs, fresh decor, music, AND you can wait in your car via text updates! The staff member who served me was Amy. She was warm and friendly.

I originally came here to renew my drivers license, but was missing one address verification…read moredocument so i had to leave. Sometimes they will accept documents on your phone and sometimes they won't. They need better communication skills and Training. Some of the workers communicate effectively, and some of them have attitudes when speaking to customers. If the rules are universal, shouldn't all the workers at every location be telling customers the exact same thing. I will give this location the benefit that someone was just having a bad day, but don't take it out on your customers. They are quick and efficient at this location.

Excellent service! Everybody was so nice and friendly and helpful. The new office is located in a…read moregorgeous building on Maryland Avenue near Straub's. Nice job everybody at the Clayton license office.!!!

Staff was rude and dismissive. This visit was a complete waste of my time. I updated my info…read moreonline before visiting to renew my license. I will go back to West County where I will be treated like a person.