Greatly improved service over the past year or two. Previoulsy very slow processing but now seems…read moremuch quicker during the most recent 2 or 3 visits.

Rick, was very pleasant to have as a clerk. My transaction…read morewent great! My service took little time to complete. Professional service with a smile

Chris Oliver was fantastic. Very patient and knowledgeable. He allowed me to come to his station…read moreeven though my grandson had not yet arrived. He handled everything swiftly and smoothly. I give him a 5 star review but would love to make it 10 stars

Probably the best dmv to go to. Lines go pretty quick. Anytime I come, I'm typically in and out…read more They aren't as rude as other dmv locations and they are helpful. It's located in a business mall and 2 resturants nearby so plenty of shared business parking

I had to go get tags for a new car. I got everything together and went there only to find out there…read morewas a two hour wait. All the chairs were taken and a lot of people were standing. I opted to get out of there! I went back the next day. They open at 8:00 and I got there at 7:30 and was seventh in line. I think there were 30 or so people in line when the doors opened. We were all given numbers by a man who works there. By 8:30, at the latest, it was standing room only. Things were moving along pretty well. That is, until it was my turn. I did have everything I needed. Long story, but if I had other paperwork it would save me a lot of money. I stepped aside to do what I needed to while the gal helping me helped a few more people. I got what I needed sent to me on my phone. But we had to get documents from my phone emailed to them and they would send them to their printer. It did not go smoothly. I was willing to walk away and go back early another day. I would get the document copies so it would all go well. I truly felt bad taking up so much time when so many people were waiting. But the gal helping me and her supervisor figured it out! I've been going to this location since they opened and they really are a good group of people working there. The gal who helped me this time is Dipika. She actually recognized me from prior visits there and I really don't even remember the last time I was there. She's so nice. She's very pleasant, doesn't get upset, and is very kind and helpful. I hope she's the one who is available when my number is called the next time I have to go!

OK experience. Showed up around 1p on a Tuesday and was finally out of there at 3p, and that was…read morewith some luck with about 10 people skipping out on their turn. I decided to try this place out to compare against the Creve Coeur office and you know what, it's a toss up. They're both staffed by people who hate their life choices. They move slooooow and can't be bothered. I think they relish in knowing that people will suffer, waiting until they're good and ready to eventually work. Oh well. I recommend bringing along headphones to pass time. Plus side is that there is a communal bathroom to make waiting a bit more tolerable. In any case, I think that Creve Couer location has the upper hand if you can remember to make an online reservation at least 2 months out.

Had to go back to the DMV for a second vehicle and started the process again. I started at the…read morecheck in desk with my paperwork. I had what I needed and was assigned a number. I saw 2 people turned away at the check in desk for improper paperwork. This time I was in line less than 10 minutes and out the door in 15. I appreciate not wasting my time and streamlining the process. I talked to the employee about the new system and they loved it.

I am not sure why this particular office does not get higher ratings. I have been going here for…read moreprobably 20yrs and have never experienced anything but kindness from the staff. Over the years it has gotten quite busy here and the lines are long; leading to frustration. One new thing they are doing: there is now a person at the door going over and making sure you have the correct paperwork BEFORE you get in line. I thought I had all the correct paperwork, but Elaina who was working the door, went through it and pointed out one more item I needed. This helped me tremendously and I did not have to wait to get up to the counter to find out. Once I had the correct paperwork, Elaina sent me to the counter Krista then helped me. She was awesome! She took care of everything and I was out in a reasonable amount of time. Both Elaina and Krista represented the company in only the best of experience that day.

The employees make the small office work…read more The kiosk in the wall had only Drivers License options. When I stood there not knowing what to do- a lady sitting at the desk asked me what I wanted. I said "license plates" and she put me into the correct cue on her computer. I had gathered paperwork and my phone showing various information and the next desk filtered through and found the prove of what she needed. More room and better kiosks would be nice, but having employees used to the system is great.

Wow. Oh my gosh. Where do I start? Other privately owned DMV's should learn from this business…read more Highly efficient people and process. To top it off, you feel positive because of those good vibes you get while you are there. We were there on 04/18/25 at 2 PM. I started my stopwatch as soon as I entered and it took 40 minutes in total for two of us to get our drivers license renewed. Step 1: You have to enter your name and reason for the visit in the iPad and wait for your turn. Step 2: Pre license document check. Once it's your turn , someone will call your name, check whether you have eligible documents and bundle them together with a paper clip and go back to your seat and wait again. Step 3: You will be called again to a different counter to complete license issuance like questions, picture etc. This office is worth a visit. Very kind people and they do have a website. Whom ever is running this, please takeover other inefficient DMV's like Olivette. Note: I had a very bad experience on the olivette office and wasted 2 hours the day before only to be sent back.

The whole process Tracy was great she was very helpful and knowledgeable she made the trip worth itread more

I mean what do you think coming to a the license office. It's ALWAYS packed and sometimes no where…read moreto sit. The work I worked with was nice but the overall experience is bad

Great parking. I think this is a location recently moved…read more Friday at 1 pm, in and out within 10 minutes. Staff were quick and friendly. Electronic check in station, enter name, cell number, reason for visit. Nice, clean interior, but very limited seating - with about a dozen hard wooden chairs.

Was repeatedly told I needed an emission test on my 2024 car when I did not. She told me every 2…read moreyears no exceptions. Missouri waives first 2 years if mileage under 40k miles. I almost took a half day and paid for one. I wonder how much other stuff people paying for that's not needed. Need to train better.

Needed to get a Veteran's driver's license. Wound up being…read morehelped by 'NC' - Nick - and he was as courteous and helpful as someone dealing with the public could be. It's a pleasure coming to this license office.

I originally came here to renew my drivers license, but was missing one address verification…read moredocument so i had to leave. Sometimes they will accept documents on your phone and sometimes they won't. They need better communication skills and Training. Some of the workers communicate effectively, and some of them have attitudes when speaking to customers. If the rules are universal, shouldn't all the workers at every location be telling customers the exact same thing. I will give this location the benefit that someone was just having a bad day, but don't take it out on your customers. They are quick and efficient at this location.

They moved and the location is much bigger and more seating…read more The drivers license area has its own room. I got here about 8:17 am and was here about two hours, on a Saturday. I was number 22 when I arrived so I recommend arriving before 8 am in hopes to be one of the first in line. Paul was very nice and kept the line moving. Staff was very pleasant

I arrived about 20-minutes after the 8:00 am opening, signed in, and was listed as eighth in the…read morequeue. There was one rep working at the time, and I thought it was going to be a while before my turn. Then two more reps arrived, opened their counters and next thing I knew they were calling my name. The process was efficient and the rep was very helpful. No reason to be afraid of typical stereotypes with the DMV. This was great!