Greatly improved service over the past year or two. Previoulsy very slow processing but now seems much quicker during the most recent 2 or 3 visits. read more

Rick, was very pleasant to have as a clerk. My transaction went great! My service took little time to complete. Professional service with a smile read more

Rick was a pleasure to work with getting my tags straight. Hope I'm lucky enough to have him help me next time. Thank you, Rick!

Even though it was right before a holiday weekend, Kat was personable and great to work with. Highly recommend!

It's a nightmare going in there. All the people in the Drivers licenses area were hateful. Even when they weren't waiting on People and were just chatting it was mean. They had a problem and they acted like it was my fault. It was not. One of ladies actually yelled at me. Never go here always go somewhere else. read more

Rick was very nice, fast and helpfu! He made my experience so enjoyable and easy! This is my favorite Driver's License Office to come to. I've been coming here for years. read more

I had a really positive experience here in early January 2025. I needed to get handicap placards for my father. I had the physician's note and the notarized application and a photocopy of my father's driver's license. The woman processed it in record time and I walked out with what I needed. I appreciate it! I wouldn't hesitate to return. read more

This place sucks, their customer service is horrible and the manager is rude. They have known for months that the website is wrong saying they close at 6 o'clock which they close at 5 o'clock and they will not fix it. I constantly see people pulling up, trying to get there tags taken care of after work and they know that the website is wrong. Do not give them any of your business read more

West County License Bureau - Correct hours - Departments of Motor Vehicles Near Me - Ballwin, Missouri

Got here 35 minutes before close and it was BUSY, waiting room was packed but I was in and out in 30 minutes. Best license experience so far read more

West County License Bureau - Departments of Motor Vehicles Near Me - Ballwin, Missouri

I was dreading going to the DMV, but I had a very good experience here. The staff were incredibly kind, patient and professional. Side note: There was a recruitment sign on the wall stating the DMV workers only start at $17/hr. :( read more

We just moved from out of state. Brooke was patient, knowledgeable and helpful. Great service!

i talked to cris in (mv) to get tags for the car,, cris was very profecient. then i needed new driver's license so elizabeth (cdl) sign test. a picture ,and a eye test . both these ladies made my day. they were speedy kind informed with all they finished. the explaning was the very best it was a great day, thanks to both cris and elizabeth. thank you. linda read more

If I could give zero stars, I would. On April 30, 2025, I visited the West County DMV on Manchester with my 12-year-old son to get him a REAL ID--something Missouri law clearly allows for minors. What happened next was appalling. We were yelled at, publicly humiliated, and misinformed by multiple staff members. One clerk (DG4368) aggressively insisted my son wasn't eligible and began screaming at us in front of a crowded office. When I calmly explained that I believed she was mistaken, she shouted, "I wasn't yelling at you--but now I am!"--and continued screaming until her own supervisor had to ask her to leave. Later, another clerk (DG2826) also raised her voice, telling me I "deserved to be yelled at" simply for asking for clarification on my son's documentation. This behavior is completely unacceptable--especially in a government office serving the public. The only person who acted professionally was Supervisor Rebecca (DG6582), who apologized and attempted to resolve the issue. However, the damage had already been done. This experience was traumatizing for both me and my child. We were denied services we were legally entitled to, forced to make multiple trips, and subjected to emotional abuse by state employees. I have since filed a formal complaint with the Missouri Department of Revenue and other oversight agencies. Parents, families, and everyday citizens deserve to be treated with respect. This office desperately needs retraining and oversight. I'm speaking out so no one else has to go through what we did. read more

So fast! Went on a Tuesday afternoon and waited 10 mins. The staff was helpful and quick.

Efficient and they try to make sure u are in the right line. Mid morning and afternoon best tie to go.

Do NOT go here!!! To say my experience was bad is an understatement. I went here today to get my license and I spent more than an hour of MY precious time sitting in this stupid place for my number to get called. And I did all that just for the lady to tell me that their system changed and I was missing a document that I did not know I was supposed to have. I HATE this stupid place. Maybe get more employees or maybe a help desk where you can ask quick questions like if I have everything I need before I go ahead and waste my evening and ruin my mood in this godawful building. Again, I HATE this place!!! read more

This was the best experience I've had at a license office. Went mid afternoon on a Tuesday to renew a driver's license. Facilities were clean and spacious. Well-organized, take-a-number system (unlike some other license offices.) Plenty of places to sit. Plenty of friendly clerks. In and out in less than 15 minutes. Highly recommend. read more

Entire experience was a nightmare. Agents were unprofessional and uninformed. Avoid this hell hole. read more

I had a lovely transaction and a very small wait. You go in, you get a number for your car or for other. I was called quickly. I had all my peas in a pod. All my paperwork in order. I got my two-year license plate renewal. I always put my stickers on, slice them with a EXACTO-Knife, then cover them with clear-coat nail polish. It's the safe thing to do. read more

It really sucks that they don't list their hours properly. On line it says they are open on Saturdays. When you get to the location it states they are only open the first and last Saturday of the month. I wasted my time because I went on the second Saturday not knowing this information. I saw many people arriving and leaving just as confused as me. Even a location near by did the same thing. This was a waste of my Saturday morning. They need to correct this information on line! read more

They were open until 2pm yesterday, unlike the other offices, which are either not open on Saturdays, or close earlier, at noon or 1 PM. The people working there were efficient, friendly, and were able to help me right away. One of them (not the one who helped me) was a retired postal worker, busted 2 stereotypes. EDIT: I just found out from someone who should know, that the hours of that office will be cut on Saturdays. They will close at noon. I do not know about other offices. BTW, as far as I know, the only Saturday hours for any of these offices are on the last Saturday of the month. read more

The good folks at Ballwin DMV seriously need to post a sign on which door to enter - They have THREE doors. The one you would think is the entrance looks very dark and dingy/dirty or as though it's vacant inside. Every person after us tried door #1: locked, then door #2: locked, until trying this door. Hope this review helps someone :) Other than the door issue, people were helpful & friendly and renewing a driver's license went fairly quickly at 7:45 am on a Thursday. read more

BEST DMV IN THE STL AREA! I had to register my new car, transfer plates for my sons car and register my daughters new car after she totaled her old one. The ladies that helped me were so patient, helpful, and most of all saved me money by providing me options! Headed back up there soon to help my mom register her car! read more

Great DMV to get things done in such a timely manner, especially considering that it is pretty small! The staff are polite, knowledgeable, and always helpful! Definitely makes the whole process run a lot smoother with no headaches. read more

DONT GO HERE! It is a waste of time unless you line up at 5am and wait all day!!!! Horrible customer service! Hire more people if you can't do your jobs properly!!!!!!!!! read more

Out of seven people working, two (and sometimes only one) employees are working the license line. The others are chatting and waiting for customers who need plates (four of which arrived in the almost two hours I waited.) And then I was told the documents I had, which had previously been approved by another employee, were not going to work for the real ID. Though they let at least one person get one in front of me who didn't have a birth certificate that had the seal. This place is utter incompetence. read more

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I know the DMV is not supposed to be the most enjoyable experience, but the people working at this location seem like they enjoy sucking the life out of others. These employees were the least helpful people I've ever had the displeasure of dealing with. The roof was caving in due to the downpour outside and fellow sufferers had to help move an elderly lady out of the way so the ceiling didn't collapse on her. There was only 8 people in front of me in line and somehow it took 3 hours to get to my simple license renewal. When it was finally my turn to go up to the counter, they made me feel like I was a prisoner of Jabba the Hut, about to be dropped into the sarlacc pit. I now consider this location a hellhole, where happiness goes to die. I would recommend driving 30 min to an hour to avoid having any interaction with this group of terrible people. Going in I'd say my mood was an 8/10, leaving was an easy 2/10 with severe depression. read more

If you live in this area, all I can say is go to the Des Peres office. The staff is friendlier and the experience is 100% better than this office. read more

Always great service - always helpful and knowledgeable ! Close and convenient to my location.

I realize this is a license office and not a 5 star hotel, but the service and attitude here was horrendous. The wait was long but that was expected. The automated check in was good, and it allowed me to go run errands while I was waiting. Once I got to the counter to renew my plates, things went south real quick. The mid-twenties girl that helped me hated life and made sure to make me aware of it. The first snide comment, was about how I was late to renew.... None of you business. The second snide comment, was about how I didn't bring my property tax receipts....Extremely easy to check online, and every other office has done this for me no questions asked. The third snide comment/lecture was about why the car was still registered in my wife's maiden name..... None of your business but I still had to get a copy of my marriage certificate to show her even though it was obvious it was the same person (never had this issue before in 2 previous renewals). The fourth snide comment was that "it shouldn't take 20 mins to renew plates," insinuating that I was the jerk.... Really! They should rename this license office "Female Dogs on Duty" aka B***hes. read more

very short wait, was missing something and when I came back the same nice lady told me to hang on she would help me. she was very knowledgeable and nice. got my plates transferred and then got the heck outta there! couldnt of been happier! read more

Unpleasant & unproductive experience. After waiting in the queue for 30 minutes, the DMV employee makes erroneous statements about my insurance card, errors on personal property tax file (name misspelled, which made the lookup unsearchable ?), and unable (twice) to process registration renewal. Horrible, unsurly, negative attitude. Undeserved - I was direct but polite. Note: I provided the exact same documentation to Creve Coeur DMV, which completed my registration process successfully in just a few minutes, with a great customer service attitude. Seems to be a high variation in the delivery/execution of processes in the Missouri DMV offices. Need Mgmt attention - better on-boarding, training, and standardized processes. Just measuring (auditing) would be a good start. read more

This is a decent license bureau location. The employees seem friendly. Of course the wait times are terrible, but isn't that to be expected of these kind of bureaucratic establishments that impede our daily routines with unnecessary complications and consistently escalating fees. read more

Worst license office I've been to in St.Louis. They hire people who have no idea how to do the job.

The key to a good experience at the #DMV 1) Be prepared, make sure u have everything you need with u. 2) Be kind. Be nice to the people working there, they'll help you 3) Say thanks. Also, the cheater way to do things, download the queueless app and sign up before going to the office to cut down on your wait! read more

Probably one of the worst experiences I've had since living here- only 3 years... but dang was the body language and customer service one of the worst. Sorry YOU'RE having a bad Friday but a lot of use are just getting are stuff done, no need to judge others. Hope they can find some cheer to put them in good moods, a hello good morning how can I help you would totally suffice. Good look to whoever goes here they're not the friendliest around. read more

Renewed Plates over the phone. Super easy and great to work with! Best License Location in the area! Highly recommend!

HORRIBLE office! Staff had a snarky attitude. They lack basic customer service skills. I will NEVER be going back. I hope this review reaches MILLIONS and not thousands because that's how bad I was disrespected! read more

Waited through the line 2 hours 18 minutes, To be told a bill of sale has to be notarized. Signed back into que. wait now 2 hours 46 min. So went to the bank and got the bill of sale notarized only to be told I would have to come back the day before my DMV scheduled inspection. The State website simply says just bring in the bill of sale. DONT GO TO THIS PLACE THEYRE AWFUL AND NOT THERE TO HELP!! read more

Went there 3 separate times on 3 consecutive days. All were over 3 hour waits and I had to get to work. Took me over a week to get my license. Slow and unmotivated workers and poor spread of resources as the line for licenses is 3+ hours and the line for plates is usually 10 minutes. New management needs to be introduced and resources properly spread. read more