Absolutely the one of the best examples of our wasted taxes. Got there at 10:20 am, had to leave at 12:50 with no new license. I was told If I could make it back before 4pm they would put my original number back in the queue. Upon arriving back at 2:30 I was told that they would put my original number back in the queue.. Waited another hour then my wife went to the information desk to inquire about the wait. The lady at the desk began to insult her that the number was called already ,she got very rude . Then she admitted that the number was not put back in. Finally left Mva at 4:30 . 4 1/2 hours to get a license renewed absolutely ridiculous!!!! I'm not sure that the privilege to drive in MD is worth this much aggravation &%#&*(#** read more

These people are terrible! All I wanted to [do was change me name....why did it take 5hours! I will tell you why....because 1. the people at the welcome desk are not knowledgeable enough to know where you should be going to get what you need done! 2. the people actually doing the change are overworked and end up making mistakes. 3. No one wants to ask the right person (a supervisor) to get you where you need to be. I honestly feel like I left that place 10xs dumber than when I went in. I am just glad it is over! I will definitely be going to the Glen Burnie branch next time. Though the lines are long, at least you will get what you need done without the bouncing back and forth because of incompetence! read more

I'm retired. So, coming over to MVA will only happen in the middle of the week where this place should have smaller waits. This is my preferred MVA office. My last three visits have been pleasant. First of all, they have two entrances, one for licenses and one for plates/registration. Even though they come into the same room, you are directed to the correct desk that assigns you a number. There are plenty of benches, so the days of waiting in a long line have been transformed into a comfortable sitting area. They have multiple displays and announce which number is next. It also displays the que, just in case you missed your number. Very efficient and my waits have been reasonable. Once I got to the counter, the exchange was pleasant and efficient. For us old timers who stood in lines for hours and was treated grumpily, this system is so much better and professional. Thanks you MVA. Keep up the good work. read more

Motor Vehicle Administration - Departments of Motor Vehicles Near Me - Annapolis, Maryland

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We went online and made an "appointment" and told the front desk person that we had an appointment three times when we checked in--they still gave us a walk-in number instead of an appointment number so it took two-and-a-half hours to get our licenses. It then took another half hour to try to register two cars--only one got registered--we were told that we now have to go to Glen Burnie to complete the other registration, which is something they could have told us three hours prior when we checked in for our "appointment." Reinforced every negative stereotype about government services. read more

I hate this place. I've been waiting here for OVER AN HOUR just to return tags. It's not event that busy!

This place is absolutely ridiculous no matter what time of the day you go there is alway a long wait and now they have the new drivers license this place is a nightmare No matter what documents You take it's not Correct . And did I mention how grumpy and unhappy most of the people are that work there !! read more

Up until today my experiences with the Annapolis branch have been good. Today however it went very badly. Yesterday (6/1/2014) I got an automated email from MVA, stating they'd received a notice from my insurer that coverage on a vehicle had been cancelled. Yes, I cancelled my insurance on 5-13-2014 because I'd SOLD it and turned the tags & registration in to MVA on 4-18-2014. The email from MVA however did not appear to take notice of that. It listed the vehicle, and warned me I had to either: a) contact my insurer and get them to provide proof of coverage to MVA; or b) turn in my registration plates immediately to MVA. Failure to do so would of course result in fines, suspension of driving privileges, yadayadayada. Well, okay. Simple enough for me to just take an afternoon, go to MVA Annapolis with a copy of the email and my receipt from MVA from back April 18th when I returned my tags and registration in to them, right? They'll just look at these documents, check their records, then say "Oh - we're sorry sir - these glitches happen sometimes and you're okay - no need to do anything." Ha. The counter lady was first. "These emails are a new thing. You're the third person today who's come here asking about it. What YOU need to do is call your insurance company and get THEM to tell US that YOU'VE sold the vehicle." Err, no ma'am. This here receipt (thank goodness I kept it) really should be all MVA needs to see that I don't own the vehicle anymore. Could you please check your computer and confirm that this receipt matches your records? Nope. No can do. Nor would she confirm that MVA wouldn't "start a case" against me. They just might. On to the manager's office, where the receptionist doubled down on the "YOU need to call YOUR insurance company and get THEM to tell US you don't own this vehicle" ridiculousness. After I resupplied my documentation, she made a call to someone (main office in Glen Burnie? Don't know). Whispered voice to them about what I'm refusing to do. Misquoting the email notice about my responsibilities. I got as far as I could with her before insisting on talking to the manager. MVA manager Jacqueline arrives, clearly annoyed at having to devote face time to me. I held the line and switched the script, advising her that *I* needed *MVA* to do two things for *ME*: 1. Check their records and confirm the vehicle was no longer registered to me effective 4-18-2014 (BEFORE I'd dropped the insurance.) 2. Give me something in writing stating that there's no problem. At least I got one out of two. Though she had someone confirm that yes, I'd returned the tags on 4/18 and the vehicle is no longer in my name; she, too, suggested I might have some "problem" with my insurance that should (in her opinion) compel me to contact them to contact MVA. I did at least get a business card from her before leaving. I fully expect this is not the last afternoon I'll have to spend at MVA regarding this issue. It's apparent that MVA's "insurance compliance" side generates these automated emails whenever they get a notice of cancellation from an insurer, WITHOUT first running a simple records check through their "registration" side to see whether the vehicle's still registered to the intended email recipient. I can't believe their records system doesn't capture both the date of registration cancellation and the date of insurance cancellation. A simple comparison of those two dates, *BY* the MVA staff while I was THERE, is all that really was needed to be done to resolve this. In any event, MVA's staff (and management) could work a little on their 'people skills'. read more

bel air location- is the best . well maintained big roomy lots of kioks for automated stuff friendly staff

5 Stars for Jemika. We just worked with her for our registration. Her attention to detail, intelligence, and knowledge of the mva processes allowed us to register our vehicle appropriately. She is very quick with numbers and is clearly a problem solver. This is important feedback because our situation was a bit complicated. Great job. Great representative for Maryland! It's always promising to meet a government employee who cares about the quality of her work. Thanks! read more

We started our day at the MVA in Glen Burnie. Minutes later, we hopped in the car and headed to Annapolus. This is like the Emerald City! Worth the drive read more

4+ hours and counting. Anything that "requires a supervisor" means that you are going to be stuck in a seemingly endless cycle of waiting. I was just issued my license last week. I came in today to have my veteran's status added to my license. For some reason that's taking over 4 hours and multiple calls to Glen Burnie to verify something that they refuse to share with me. Alas, this DMV has become Glen Burnie south in terms of service. read more

I completely love this location ! I've always had pleasant experiences here with the telephone & in facility customer service !

Staff was good, pleasant to work with. I appreciate the older gentlemen who made my 3 hour wait much more enjoyable by being so pleasant when I got to the window. Unfortunately, due to the social security administration, it took 4 trips here to change my name. I enjoyed the message board/tv that was above the windows as I waited. I would appreciate (as I'm sure everyone else would too) a shorter wait time, but the final time, I arrived prior to the MVA opening. Worked like a charm!! read more

The wait time for my drivers test wasn't bad at all, i made it out of there within an hour & the lady at the front desk was amazing at her job & able to multi-task & she's only been working there for only a year & a half!! she's doing better than most of the workers there. but sad to say, the driving instructor was just rude & emotionless (i can't remember her name but she's an old white lady with a lot of wrinkles & glasses). she told me to not put my turn signal on beforehand of doing the two point turn but that's what you would do in real life to give time to the other people behind you??? & after she finished talking about going on the road, i asked her if i can start moving the car because she didn't say proceed on or anything, she just stopped talking & expected me to know what to do? & when at a stop sign i apparently took to long & she asked what i was waiting for. such a rude hag, thank god i won't ever have to deal with her again. read more

wish i could give them 0 stars. horrible phone and in-person customer service!!!!!!!!!!!!!!!!!! incompetency starts here!!!!!!!!!!!!!!!!!!!! read more

They have an app to show wait times - at noon it was 4 minutes! Got here at 12:20- and waiting for 65 minutes so far. App lies.

By far the WORST MVA experience I've ever had in my life. I honestly use to think D.C. DMV was the worst but this has taken the cake by far. I arrive here at 10:30am to switch my license over from D.C. To MD. I was told it was a little bit of a wait but mainly an hour or so. Well over 2 hours later I'm still sitting here awaiting and I still have over 8 ppl in front of my G number not including all the other letters and numbers they are calling. I've seen ppl come in after me and leave before me. So it's not a first come first serve location. Also, they have 29 booths but only 17 are active and most of those are dealing with tags. SMH. What also is upsetting is that ppl who miss their number, can come back and get in front of ppl who have been waiting. This is ridiculous. Please stay away from this location at all cost. Waldorf or Beltsville is the way to go and they have a lot more tellers. read more

By far the best experience I've had a motor vehicle location in Maryland. Everyone told me to try this branch because it's not too crowded but the people who work there are just friendlier. I was able to renew my license AND renew my registration in under an hour. This just proves to me that customer service isn't a lost art. Kudos to this branch! read more