Not trustworthy and certainly take no accountability for their mistakes. Also Brice and Karson…read moreemploy people to came to my home who did not have proper skills, needed the installation manual and brought incorrect parts. I'll look elsewhere for any further needs. I'm also elderly with limited money and felt taken advantage of

Why do you insist on covering a lie with a lie…read more First, Why are most wood burning stoves not UL listed? There are several standards that wood burning stoves must meet. UL listing is not a required standard for stoves, so most manufacturers elect not to have that testing done.. The UL laboratories are a private nonprofit organization that some manufacturers elect to send their products too. This certification can be costly and because the certification is not necessary for wood stoves, most manufacturers do not submit their product to Underwriters Laboratories for approval. There are only three wood-burning stoves that are UL listed Second, the only certification needed is when you install a new wood stove and that requirement is a stove certified by the EPA Third, older wood stoves are grandfathered in and there is no fire code that exist that states that you must upgrade to a new wood-burning stove when you buy or sell. If you do change out the stove, then it must be upgraded to an EPA certified stove Finally, there are manufacturers data plates that are on wood stoves that show the minimum clearances from stove to combustible materials. This particular stove met all the minimum distance requirements to combustible materials. Yes, the fireplace surround was ugly, however it was a cement fiber board that is a non-combustible material. In addition, the stove flue was exposed for the first 5 feet and is of a triple wall design which has a higher heat value. So I stand by my claim that your inspections are fraudulent, froth with misinformation, with intent to upsell or some new products to the person's home that you inspect.

I really wish we had found these guys sooner. Joseph is professional, kind, and thorough, and we…read morefeel very confident in the work done as well as the work scheduled to be done. The risk of fire is no joke, and we are looking forward to using our fireplace next winter with the confidence it will be safe to do so.

We had all new window screens on our home and they are beautiful and great quality! I am so sorry I…read moredon't recall his name. Super nice and super fast! We had Anthony over to help us refresh our fireplace. We found a great facade and had to have some fabrication on the surround. He was kind and knowledgable and so polite as he helped us choose and order our unit. The unit arrived, and Richard,Carlos, and Frank(? great guy) did our install. We LOVE it! It updates our home just the way we wanted! Thanks so much Den Defenders! You guys Rock from start to finish!!!!!

I have been so very pleased with James Winters and Winters Stoves. James is very good at answering…read morequestions and returning texts and phone calls. We just had a new cast iron propane stove installed, and the process went very smoothly. The technicians, Mark and Ethan, were just the best. They are knowledgeable and so personable. They were able to quickly resolve a small fan issue. They went out of their way to stop by to help. That's quality service! I heartily recommend Winters Stove in Sonora.

Excellent service. Friendly. Prompt. Technicians were here between the hours told over the phone…read more Job was done neatly and clean. I look forward to using them again.

Be aware of thr horrible customer service -- especially the lady that answers the phone. If she is…read morean owner, shame on her and I hope she can find some happiness in life. If she is an employee, fire her. By the time I checked to see if they were a part of the Better Business Bureau, it was too late -- and of course they arent!

Good service, on time, but booked way out for an appointment so plan ahead................. Highly…read moreRecommended....

We have been dealing with A1 chimney sweep for past 4 years and the service performed is above and…read morebeyond. We have our gutters cleaned out same time and try to always get both done before the seasons begin. Our gutters and chimney are always maintained properly as we get instructed from A1 and will keep calling every year as the price is reasonable and the service is impeccable.

Spencer is now my go-to guy! He fixed a gutter that was out of alignment and explained to me why I…read morecouldn't get my wood stove to work. His work is excellent and I trust him completely. If you have fireplace/wood stove issues or need a gutter cleaning - give him a call.

Steve cleaned my fireplace insert/ chimney and in all the many years I have lived in this house it…read morehas never burned so well. He did a very thorough job, was friendly and knowledgeable and the price was much lower than my previous cleaner who did not do a good job. A number of weeks later the fireplace began smoking because I had knocked a part out of place with a piece of firewood. I called him and he came over immediately, righted the problem, reinspected everything and charged me nothing.

We needed a wood burning stove removed and paid Soot Brothers $175 in advance to give us an…read moreexpedited quote. We never received a quote or heard back from them. It's unclear if they ever even went to our house to assess the job.

Amazing service. Very informative about the issue. Prices are reasonable. Easy to work with and…read moreschedule.

Clint did an awesome job on my fireplace sweeping. Also fixed some cracks in my brick work…read moreoutside. Super reasonable price and I can't express being here in the window he said he was going to be here. When I requested a price he got back to me on the weekend and in like 20 mins. I was super happy with his customer service and response. I also live in the foothills, which is also a drive. Thank you Clint for your honesty and hard-work!! I'll be using you from here on out!!!! Super happy!!!

Had my gas fireplace place serviced, and I am really happy with the results, it looks so much…read morebetter! Even put the switch to turn it on in a place where my handicapped husband could reach it so he could turn it on when I'm not home. I will definitely call them back if I have any issues in the future

Great service. They came out identified an issue with my flue cap and fixed it. It had been…read morebanging for 2 years. In addition they cleaned a ton of soot from the flue. Cleaned up as well. Family business polite and responsive. I highly recommend

Good service, friendly, quick, and did a good job. A little expensive, but better than doing it…read moreyourself if you don't have the tools or time :)

Super Super friendly! Quick, knowledgeable, reasonable, honest and thorough. Will use again and…read morehighly recommend