I have purposely waited several weeks to write this review. I'm going to give Mossy the benefit of the doubt and rate them four stars, even though I originally wanted to rate them much lower. I'm still not sure they deserve four stars, since I won't see the supposed benefit of their work for several years.
We moved into a home in October, in a neighborhood with tree lined streets. The neighborhood is about 12+ years old and it didn't appear that the previous two owners had ever taken care of the trees.
We went with Mossy because they were the mid priced of the quotes we received and they had similar reviews of the other companies we contacted. Our front trees were constantly getting broken limbs from the city garbage trucks and oversized vehicles. Many of the trees in the neighborhood, including ours, were not meeting the city height codes. We also had lots of small, dead branches we wanted removed as well as some branches that crossed other branches. Our goal was to remove the dead branches, and any branches that would pose a problem in the future, trim up to meet city codes, and keep as much of the privacy that they provided as possible.
The arborist who came out was very nice, and said that if we didn't do some major pruning that we would need to do it in a few years. I went ahead and agreed, not realizing that he was going to take off so much of each tree. Not only did we lose all our privacy from our neighbors, but none of the dead was removed from the top half of any of the trees, nor were any cross branches removed. In fact, I had to prune off dead branches that were left behind on the lower half as well. trees look lop sided, top heavy, and stand out from the rest of the neighborhood.
So, it may well be that this was the best thing to do for the future of the trees, but right now I just feel like I paid a lot of money for a really bad haircut.
Update: The owner emailed me last year to see if he could make things right. I said that I would need to think about it and get back to him. Now, a year later, I finally emailed him to see if he would still try to make it right. He absolutely did. His crew came out and listened to my issues. They cleared out all the dead in our 5 ash trees, plus they removed some sickly branches and suckers that had started after last years trimming. The guys were awesome and our trees look so much better! They did all of it free of charge since it was work we had wanted done last year. We will continue to use Mossy for our tree maintenance in the future. Any company that works that hard to make things right deserves our business. read more