Ther's a reason they have staff changes, you alway's call their get someone on phone who doesn't…read moreknow remember you or why you have that appointment for specific day, doesn't give you confident feeling, my last visit, I got a brand eye technician that didn't even know how operate machine's to test my eye's , I left thinking to myself, did I really get a proper eye examination., They need consistency in staffing, you should Optometrist you are assigned too, it's called your Your Family Eye Dr. a reason, they are family owned.

Worst customer service. My husband went to get sunglasses $800 dollars when we got them they were…read moreto rounded for his prescription which the girl selling them didn't know so no knowledge on what they are selling. We go back the other lady said it's because they are curved ok makes sense but the Dr wanted to try again. Still didn't work. Could have saved a step if we would have been able to order the other sunglasses that he ended up with the second visit. Then my sons glasses he is 17 broke 6 weeks after we got them he only wears them occasionally they broke in front off he nurse while he was doing his vision test at school. I said how could they have broken first she blamed my son which I was like no he isn't irresponsible then she insurance shamed me saying these aren't our frames they are Davis we only carry them because we have to. Omg take a you tube class on service if she would have sympathized about my frustration I wouldn't be writing. Never going back.

After a bad experience at another chain eyeglass place I was pleasantly surprised with what a great…read moreexperience I had at this business. It was easy to make an appointment and they took their time to make sure all the information they needed to make my appointment go smoothly was entered prior to my visit. When I arrived for my appointment, I was promptly and warmly greeted. They took the time to walk me through what my experience was going to be like and they even offered to fix the pair of glasses that I had with me! (they asked to bring a current pair of glasses). That alone was great because the place I originally purchased them from wouldn't even touch them and sent me to an eyeglass repair shop. The exam process was smooth and efficient and I left with my prescription and advice on what type of frames would work best for my particular prescription. They have a nice selection of frames and are able to tell you the amount that will be covered by your insurance (if you are going to use it) so it is easier to plan your budget. My glasses arrived about a week later, and when I picked them up they took the time to make sure they fit appropriately and that I was satisfied with how they fit and looked. I was really pleased with my experience and would come here again next time I need glasses.

Just wanted to take a moment to share my wonderful experience at your Monroeville, PA location. I…read morehad the absolute pleasure of meeting Shane and Ty who assisted my teenager with frames and ensured a perfect fit. It was so refreshing to receive excellent customer service and to feel welcome and appreciated in a retail setting where that does not exist too much today. Thank you gentlemen so much! She loves her new glasses and we appreciate you. Such an asset to the community!

All staff are kind and knowledgeable. They have a great selection of frames and the three different…read moredoctors I've seen there over the years have all been lovely. They definitely find the best deal with your insurance and they communicate clearly over voice mail as well. Highly recommended!

I have taken my two daughters there for the last two years and I also was going there until I…read morerecently just canceled my appointment. I feel like they are super expensive compared to any other eye doctor I've ever went to. Also, the service staff is extremely rude. Once I was late for an appointment, which is unbelievable since they constantly text, email, and call. Upon my arrival, explained that I was 10 minutes late and that I understood if they couldn't take me and if I had to reschedule I could. One of the girls working at the desk, did not realize that I was there and started talking about the customer who's never answers the phone and just happened to not show up and then she went on and on about how she knew this would happen because this patient doesn't answer the phone. Evidently it was me she was talking about, and even if it wasn't, it was extremely rude for this staff member to be talking so negatively about another patient in front of an audience. Another time I picked up my daughter's trial contact lenses and they told me if they didn't work she would need to come back in and schedule an appointment with the doctor. My daughter is 18 and she's been wearing contact lenses since the fifth grade. I asked them why she would have to see the doctor again. Why couldn't we just try a different type of contact lens? Once again, the service staff was rude and told me that a doctor would be needed to be seen and I just think that is ridiculous. My daughter is 3 1/2 hours away at college. She is not coming home to see an eye doctor and prolong getting contact lenses just because the weekly trial she's trying on aren't liked. she can just go back to monthly. It's just ridiculous and I feel like there's all kinds of fees that I've never experienced with other eye doctors. When they called to confirm my appointment today and I told them what my insurance was the girl on the other line very rudely commented "Oh". I was never aware that VSP was that bad of an eye insurance. I told the girl to just cancel my appointment. it's also so ridiculous that they call and call and call. They leave a message but they want to physically speak with you to confirm your appointment. Some people have job jobs and some people have things that they have to do and they can't keep their phone on all day. I wouldn't even mind the overpriced Spence because Indo like the doctors, but it would be so worth it to leave just to avoid the aggressive rudeness of the staff that works there.

In the process of establishing doctors in the Pittsburgh area and found MyEyeDr through my vision…read moreinsurance. Scheduling an appointment was easy online, got my records faxed over from my previous eye dr in MD, and we were good to go. There was a little snafu with my insurance so I had to wait to pay. They said they'd call me the following day, which they did and my payment was taken over the phone. Great experience and it's super convenient to home. All staff were super friendly!

Everything! My first visit was wonderful. I brought my son in for an appointment and the service…read morewas poor. They input his information in the system incorrectly not acknowledging that he is a minor or the correct names on his account, then they said they couldn't change it? I put a payment on a pair of glasses, then they call and say they gave me the incorrect price so I cancelled the order and requested a refund and I have yet to receive it.. No funds in the office??? Now I have to wait indefinitely and there is no number for the billing department or account services for corporate? Will not return to that business ever again.

After having an experience at Eyetique where they couldn't get correct lenses made, my doctor…read morerecommended Matt at MGM Optics. A great experience. Small selection but found great glasses and the lenses are perfect. Listened to my concerns and followed up with exactly what I needed! Additionally, it was inexpensive.

Matt is the best! I've been going for years and always helpful in picking glasses, fitting, and…read morerepairing. I once brought a pair of glasses that was more or less a handful of parts after the flew off the back of a pick up truck and he got them back together. He works very hard to make sure you have a great fit and I've never had an issue on bringing them back in for adjustment. Always willing to make suggestions as to the best way to use your glasses. Always great advice on frames too!

A simple name but it really does fit for the team in Murrysville!!…read more I have been going to Dr. Randy Cakanac for 10 years now and his team feels like family now. The office is conveniently located right on 22 in a small two office building, so there is always ample parking. They keep the office modern with consistent updates... and the best part is that they continue to invest in new technology too! With the latest in imaging technology and tools, your eye health is diagnosed and tracked with the latest to market equipment. The retinal imaging has been a major impact for me, as I do have some concerns that now can be tracked with images instead of just a doctors notes. When traditionally dilated, the doctor writes down what they see. Now, there are detailed images of my eyes that the doctor and I can scroll through to see each image and wha changes on a minute detail level. The entire team is so kind and comforting. From getting checked in, to doing screening, to even buying contacts/glasses, they are all a joy to work with and somehow remember details about you year to year... like a family would! This year, they even gave me a call to move my yearly appointment up as schedules had opened and it better fit my annual allotment for insurance. Pretty cool... that they take a look and help out customers like that. I'd highly recommend going to Dr. Randy and the team at Your Family Eye Doctors - Murrysville.

I have nothing but wonderful things to say about this facility. We are out of state traveling from…read moreCA to Pennsylvania when my son forgot his contacts. We called around and no one was able to help. We are beyond grateful that Your Family Eye Doctor was able to come through in our time of need. Thank you so much for helping someone that wasn't even a patient. I can imagine the care you must give to the ones that are actually your patients. I would definitely recommend this facility if you are looking for your eye care need.