Ther's a reason they have staff changes, you alway's call their get someone on phone who doesn't…read moreknow remember you or why you have that appointment for specific day, doesn't give you confident feeling, my last visit, I got a brand eye technician that didn't even know how operate machine's to test my eye's , I left thinking to myself, did I really get a proper eye examination., They need consistency in staffing, you should Optometrist you are assigned too, it's called your Your Family Eye Dr. a reason, they are family owned.

Worst customer service. My husband went to get sunglasses $800 dollars when we got them they were…read moreto rounded for his prescription which the girl selling them didn't know so no knowledge on what they are selling. We go back the other lady said it's because they are curved ok makes sense but the Dr wanted to try again. Still didn't work. Could have saved a step if we would have been able to order the other sunglasses that he ended up with the second visit. Then my sons glasses he is 17 broke 6 weeks after we got them he only wears them occasionally they broke in front off he nurse while he was doing his vision test at school. I said how could they have broken first she blamed my son which I was like no he isn't irresponsible then she insurance shamed me saying these aren't our frames they are Davis we only carry them because we have to. Omg take a you tube class on service if she would have sympathized about my frustration I wouldn't be writing. Never going back.

I visited 412 Dental in Monroeville a couple of years ago for a routine cleaning, it was by far the…read moreWORST dental experience I've ever had. I've never had dental issues or even a single cavity in my life, so I was shocked when I was told I had significant gum disease. Because of this claim, they refused to perform the routine cleaning I had scheduled. Instead, I was strongly encouraged to purchase expensive out-of-pocket products/treatment costing around $7,000. The experience left me extremely uncomfortable and concerned. Since then, I've visited two other dentists in Monroeville, both have told me that my teeth and oral health look great. Neither raised the same concerns I was presented with at 412 Dental. The practice does a lot of advertising, so I feel it's important to share my experience and encourage people to not go here and get a second opinion before agreeing to expensive recommended treatments if they do. Based on my experience, I would HIGHLY not recommend them to a single soul.

Dr. Elijah Ed is an amazing dentist and person. He did full restorative of my entire upper arch…read more I came to him very insecure with missing and broken teeth due to years of drug use and lack of self care. I was impressed with his humility and I never felt judged or self conscious. He was thorough and professional- explaining everything to me. He designed the veneers and worked hand in hand with the lab to give me the perfect smile. I'm so pleased with the work he did and I'm so thankful that my smile was restored and so was my confidence.

I've been a patient of this group for a few years now. They are easy to work with especially if you…read moreare having a problem and need to be seen quickly! I highly recommend them!

Update: the billing department contacted me to say they were re-filing the eye exam to the vision…read moreinsurance and they would refund $35 to me. The eyeglass RX was covered under my vision insurance but they charge $50 for contact lens RXs.

Since they change the policies for Medicaid patients to non scheduled appointments just a time and…read moreday to be there for *Medicaid days* Even if you scheduled an appointment and had a time to be there they will change it and there is nothing you can do but reschedule to the next *Medicaid day* if you miss the one you originally made two months in advance. Depending on who you talk to when you call you may or may not be made to feel like your the one doing or saying something wrong..

From the owner: we offer exams and eyewearread more

Meh. There is a good value, but I suppose you get what you pay for…read more.. The staff is friendly enough, but they definitely try to upsell you on things you don't necessarily need. And the posted prices can be misleading because the listed price is for the most very basic of lenses. They were way off on positioning with a pair of my glasses so they had to be sent back to remake. The staff at the counter told me "it happens all the time, it could be the factory but it could be we mismarked you" so not exactly something that gives me confidence in their abilities... They also don't help at all with glasses previously purchased here. I had an arm of a pair that was loose and they wrote down the name and phone number of a repair place. When I went to a different eyeglass store for my next pair, that place made the quick repair for me even though they weren't purchased there!

DO NOT BUY GLASSES HERE. I bought a pair in April and they clouded up. I took them in for lens…read morereplacement and they wanted to charge me $500 because I did not buy the warrantee for $25. Of course I didnt buy it-I am 74 years old and never had a problem with eyeglasses in my entire life. They accused me of cleaning with a harsh chemical, which is just not true. All I ever used was a clean microfiber cloth and for classes and Zyliss. This is unacceptable. Do not get cheated as I have. Go elsewhere, where they stand behind defective products. No wonder this store is only rated 2 out of 5! I wish I'd looked on YELP before I ordered them. What a rip-off!

Took her time. Really examined eyes. Appt may fun a little late or start a little late because of…read morethe time and car she gives each patient.

if i could i would give 0 stars. the first appointment was lovely i would have rated it a 4 and a…read morehalf. when i came to pick up my daughters glasses it was a totally different story. the employee, kim, was extremly rude and unprofessional. my child who was 15 was picking up her first pair of glasses. being 15 is already tough with the demands that life has on most female children to fit in and look a certain way. a fully grown adult woman well past her years to know better yelling across the store that the glasses she chose were too small and did not look good on her. kim did not apologize at all and then claimed she was brutally honest. honest would have been pulling my child to the side and offering a few suggestions of other options. ones that may or may not have been a better fit. being disgustingly rude is yelling your distaste for my/any child's pick. my daughter was devastated to say the least! i did my best to laugh through what was more than likely extremely embrassing for her in a store full of people. we went to the case to look through the allocated set of glasses to which, at this point, she was completely over the whole experience. we left with the glasses that she purchased then drove straight to walmart to see what inventory they had. after explaining our recent trip to eyetique, the vision center employee told us our options and was able to reassure my daughter that her pick was in fact a very nice fit for her face. needless to say, we left with a smile from walmart and a possible plan of action regarding the glasses and our use of eyetique regarding any purchases moving forward.

All staff are kind and knowledgeable. They have a great selection of frames and the three different…read moredoctors I've seen there over the years have all been lovely. They definitely find the best deal with your insurance and they communicate clearly over voice mail as well. Highly recommended!

I have taken my two daughters there for the last two years and I also was going there until I…read morerecently just canceled my appointment. I feel like they are super expensive compared to any other eye doctor I've ever went to. Also, the service staff is extremely rude. Once I was late for an appointment, which is unbelievable since they constantly text, email, and call. Upon my arrival, explained that I was 10 minutes late and that I understood if they couldn't take me and if I had to reschedule I could. One of the girls working at the desk, did not realize that I was there and started talking about the customer who's never answers the phone and just happened to not show up and then she went on and on about how she knew this would happen because this patient doesn't answer the phone. Evidently it was me she was talking about, and even if it wasn't, it was extremely rude for this staff member to be talking so negatively about another patient in front of an audience. Another time I picked up my daughter's trial contact lenses and they told me if they didn't work she would need to come back in and schedule an appointment with the doctor. My daughter is 18 and she's been wearing contact lenses since the fifth grade. I asked them why she would have to see the doctor again. Why couldn't we just try a different type of contact lens? Once again, the service staff was rude and told me that a doctor would be needed to be seen and I just think that is ridiculous. My daughter is 3 1/2 hours away at college. She is not coming home to see an eye doctor and prolong getting contact lenses just because the weekly trial she's trying on aren't liked. she can just go back to monthly. It's just ridiculous and I feel like there's all kinds of fees that I've never experienced with other eye doctors. When they called to confirm my appointment today and I told them what my insurance was the girl on the other line very rudely commented "Oh". I was never aware that VSP was that bad of an eye insurance. I told the girl to just cancel my appointment. it's also so ridiculous that they call and call and call. They leave a message but they want to physically speak with you to confirm your appointment. Some people have job jobs and some people have things that they have to do and they can't keep their phone on all day. I wouldn't even mind the overpriced Spence because Indo like the doctors, but it would be so worth it to leave just to avoid the aggressive rudeness of the staff that works there.