I had been a happy Forest Hill Car Care customer and Moser's told me they kept the same mechanic on, so I figured I'd continue to take my car there. Took it in for an oil change at 9:30 AM and said I would be back in about 90 minutes. (they initially said they needed 30 to 45 minutes, so I gave them an hour and a half). They were having a computer problem when I dropped it off.
Came back after 90 minutes and my car hadn't even been moved into the bay yet. Two people were still working on the computer issue.
I'm a nice person so I was understanding that they had an issue and we're trying to fix it.
OK...I'll be back in an hour for it.
Came back and the door was locked!! Now I'm MAD. There was a guy standing outside and he asked if he could help me. I said I was back for the second time for my car and he said, wait for it...they're at lunch, can you wait till they come back?!?!? I said no I can't, I need my car.
He said he would notify them so I came back after another hour or so, and it was finally ready. Apparently they had no intention of having my car done that morning. No apology or mention of the incident!!!! Un- bleeping believable! Now I have to find a new mechanic when this location was very convenient for me. read more