This review is a bit late, but I just wanted to say that John Yang was the most helpful and patient…read moreperson concerning having The Neptune Society take care of our passing. He answered all our questions and then some. I can even call today, ask for John and he'd still be patient enough to answer any more questions. I'm very satisfied we are now taken care of and don't have to worry about that time we don't like to talk about. Thank you, John, and The Neptune Society

If I could give this place zero stars, I would! So unprofessional the customer service is horrible!…read moreThis company shows no empathy. They lack compassion. They lack accountability. If you are in need of this type of service, I would say overlook this company 1000%. They will take your money upfront and delay. The service that you were supposed to be provided zero out of 10 recommendation. Specifically the West Covina location.

I went to a funeral here a couple of weeks ago. The facility was real nice and clean. The benches…read morewere comfortable while sitting inside during the service. The parking seem to be ample. Everything went how it should. Even though just going here as a friend passed away, the value of coming here was priceless as it was the exact place that this needed to be. It's a little bit far from where I live, but it was right next to the freeway so it's easy access to get here to leave quickly if needed. These things are never easy to go to, however, if you need a place for a final service, I would definitely suggest here.

Unfortunately, our experience here has been extremely disappointing. During such a difficult time,…read morewe expected compassion, professionalism, and clear communication, but that has not been our experience. We've called multiple phone numbers listed for the funeral home. On one occasion, a man answered, but he was very unprofessional and seemed unwilling or unable to provide basic information. It felt like he didn't want to help, and getting answers was unnecessarily difficult. The funeral home may want to have someone better trained or more knowledgeable handling phone calls, as first impressions and communication are incredibly important during such a sensitive time. We've also left several voicemails and were told by other staff members that someone would call us back, but we never received a single return call. It's especially unfortunate because we wanted to use this funeral home since the cemetery is in Monrovia, making it a convenient option for our family. However, due to the lack of communication and poor customer service, we've decided to look elsewhere. I hope this feedback encourages improvements so that other families receive the support, professionalism, and timely communication they deserve during such a difficult time.

My Mom passed and we were not prepared on what to do immediately following her passing. I knew that…read moreI wanted an aquamation so googled around looking for a business that provides aquamation. I found Anubis and called, unsure if they would service the Orange County area. Absolutely everyone we spoke with at Anubis was very considerate and very accommodating. It was the Friday before Memorial Day so it took a while to get to Orange County. They carefully transferred my Mom to their vehicle. They were very responsive to all of our questions and really made the whole process much easier than I thought it would be. We really appreciated that as we were still trying to process our Mom's passing. They're the best! They arranged a meeting point midway between Glendale and where we lived in Orange County to transfer our urns to us. I highly, highly recommend Anubis. They really made a difficult time easier because of their excellent care of our Mom.

I arrived to pick up remains of a relative and noticed that street parking is limited, so you might…read moreneed to park at a pay meter in the neighborhood.I was greeted by a friendly woman at the counter who retrieved the urn from the back office.

Wonderful, professional and caring. 1st class experience from initial contact up delivery of…read moreremains. Great pricing and no hidden cost what so ever again Thank you for all your help during a very difficult time.

AWFUL. They quoted me one price via Yelp, then when I called, the director gave me a different more…read moreexpensive price. I asked them why the discrepancy. She couldn't answer me and said she'll call me back. She never did. I messaged them 3 times and they never responded. This is an awful way to treat people who are going through grief. This business should be ashamed.

This is a long overdue review but they definitely deserve it. I want to thank everyone at Arlington…read morefor their amazing customer service during the difficult time my family went through when my grandpa passed away a few years ago. When you're in a state of mourning, it's really hard to mentally process all the necessary steps you have to take when you've lost a loved one. But I definitely want to give a special thanks to Cesar and his team for guiding my mom every step of the way with such care and compassion. I felt compelled to write this now because of everything going on. If you have the misfortune of losing someone you love, this is where I recommend you go. Thank you again Arlington for such great care.

When my husband passed away, it was so unexpected, but Geanna Garcia made it much easier to deal…read morewith. She was very caring and helpful. I really appreciated it and no complaints.

My family recently met with Hannah Talley, Funeral Director at Peaceful Reflections Cremation Care…read morein Canyon Country, and we couldn't have asked for a more compassionate and caring experience. Hannah took the time to thoroughly explain the entire cremation process, what to expect leading up to my brother's memorial, and answered every question with patience, kindness, and professionalism. During such a difficult time, her calm demeanor and genuine compassion brought us comfort and peace of mind. Losing a loved one is never easy, but knowing we were in capable and caring hands made all the difference. I highly recommend Peaceful Reflections Cremation Care to anyone looking for a funeral home that truly cares about the families they serve. Thank you, Hannah, for your exceptional service and for helping our family through this difficult journey.

I changed to Peaceful Reflections after having a bad experience somewhere else. Hannah was…read moreextremely helpful, always kind and very competent. Everything got taken care of smoothly, her communication was excellent and she was so sensitive and understanding of what we are going through. Highly would recommend working with Hannah at Peaceful Reflections during such an emotional time.

I am incredibly grateful to Green Family Cremation and Burial for the compassion, kindness, and…read morecare they showed my family during one of the most difficult times in our lives. Losing my father was heartbreaking, but having Luisa there to guide us through the process made everything a little easier. Luisa was so caring, understanding, and compassionate. She took care of every detail for us and made sure everything was handled with such professionalism and respect. During a time when we were overwhelmed with grief, it meant so much to have someone we could trust. Thank you, Luisa, and everyone at Green Family Cremation and Burial, for treating my father and our family with such dignity and kindness. We will always be grateful for the care you gave us and for helping us give my father the beautiful farewell he deserved.

The previous reviewer who claimed insensitivity and hidden charges by the Greene family, as well as…read moreplanted reviews by friends is so very wrong. I'm not affiliated with Greene and not friends of the family, but before retirement I officiated a couple dozen funerals for Greene clients. I never saw or heard any unprofessional actions, and can honestly say the Greene families I served were all extremely pleased by services rendered and received. Over my 50+ years in ministry, I've personally interacted with dozens (100s?) of funeral professionals, and I've seen my share of bad ones, but NOT at Greene. Having worked in the industry during my early college years, it wouldn't take me 10 minutes to discover unprofessional or fraudulent practices. For your information, EVERY funeral home is required under the law to provide a full and complete Price List. You don't have to use Greene and you can "shop the price," if you want, but to post an false review simply reveals its author to be a person of low character.

I am incredibly grateful that I found and chose Allay Cremation to care for my mother…read more When my mother was in hospice and nearing the end of her life, I was navigating completely unfamiliar territory. Wanting to be prepared, I called Allay in advance so I wouldn't feel rushed or overwhelmed when the time came. From my very first conversation with Allay, I knew I had found the right place. Everyone I spoke with was compassionate, patient, and genuinely kind. They never treated our family like just another case--they always acknowledged our loss, expressed their sincere sympathy, and answered every question with care. Simply knowing what to expect brought an incredible sense of comfort during such an uncertain and emotional time. After my mother passed away, Allay arrived at our home very quickly (within about two hours) and handled her with the utmost dignity, gentleness, and respect. That meant more to our family than words can express. Josh was exceptional throughout the entire process. He kept me informed every step of the way, from the death certificate paperwork to the timeline for my mother's cremation. He also coordinated the delivery of her ashes, allowing us to choose a day and time that gave our family the opportunity to emotionally prepare and be together when she returned home. That thoughtfulness made an incredibly difficult moment much more peaceful. Losing a loved one is one of life's hardest experiences, but Allay Cremation removed so much of the stress and uncertainty from the process. Their professionalism, compassion, and attention to every detail allowed our family to focus on what truly mattered--honoring my mother and supporting one another. If you are searching for cremation services, let me first say how sorry I am that you are facing this loss. I wholeheartedly recommend Allay Cremation. They cared for my mother with dignity and treated our family with kindness and compassion every step of the way. I will always be grateful for the care they provided during one of the most difficult times of our lives.

When my mom passed in June, the Allay team was there sooner than expected and treated my mom and…read morefamily with the utmost respect. They efficiently transported her to their vehicle so the process was smooth and quick. I was very grateful to Allay for their kindness and patience on the office side as well. They accommodated my requests and followed up with updates while waiting on the paperwork from the County. Excellent service and a great price. I definitely would recommend this company for anyone looking to avoid the trauma from pushy sales people one can sometimes run across in end of life arrangements and generic "package deals" that include things that you don't need or want and/or leave out important details you do want. Their pricing is transparent and their service is custom and caring. Five stars.

Very prompt response and super knowledgeable and kind. Very friendly and helpful which helps in…read morethis type of situation.

The family cannot express enough gratitude and appreciation for the cremation services by Cal…read moreDirect, handles every step of the way by Josh Gonzalez. My husband's daughter died very suddenly & tragically last month. Josh's enormous help, compassion and attention to detail is what got us through this ordeal. He is on top of everything, an excellent communicator and true care and concern cannot be expressed adequately. He is quick to respond ALWAYS, answers all calls & texts quickly and accommodated some last minute requests in the best possible way. I've personally not arranged a cremation before, and he walked me through every step of the way, from interacting with the coroner, all the way to obtaining the death certificate. Josh, from the Martinez family, thank for your superb work and we wish many blessings upon you and your family.

Came to a viewing here. I was greeted politely and the place was very clean and spacious. Their…read morebathrooms were clean as well. From what I know everything went smoothly and was done right for this viewing to happen. They even had a paper program done.

Don't do it! Let me just share with you the recent…read moreexperience I just had with this mortuary. So although the counselor Heidi was very nice. It seems as if everything we talked to her about wasn't executed correctly or at all. They only she did was communicate to the cemetery. My father just passed away i. Mother's Day. A veteran and religious Christian man. They could even provide me with all the correct info for my dad's military honors. I had to search and call 4 different places and people to get my dad's firing volley to find out it was at the veterans cemetery in Riverside. All she had to do is ask if they had availability. Then on the day of our viewing with my dad we were robbed of our personal time with my dad because the sound and tv system wasn't working. They asked me to provide an MP4 video in a usb. We spent 2 hours trying to figure out what to do to pay my dad's memorial video. I then had to buy my own projector and Bluetooth speaker for this. The on-site coordinator/ director didn't know or do anything to help us. He also didn't stop people f coming in to the room for our 1 hour personal time with him. He also took it upon himself to open the floor up for people to speak against our wishes to do things different. He also made me feel weird by asking him to communicate with the cemetery about a gift someone was giving us (flying doves) he said he's never heard of such things. He did nothing for us and the whole thing was jacked up. They don't care. When I communicate this to a manager she sent it to the owners and all they said was they will look into it and the director will get retraining. They robbed us of our special time and this place is a mess!! Don't do it! They just want your money. I've been to other places that are way better!