Had a great first time experience yesterday! Everyone was extremely friendly and made my little one…read morefeel comfortable. When we left he even said "mommy I like the dentist!" Can't recommend them enough!

From the owner: Pediatric Dentistryread more

PLEASE do not go here. At my first appointment I had the…read moremost unprofessional woman: I came to get my teeth checked out and cleaned, the lady that did the cleaning was very rude. Asked me why my teeth had so many cavities so I was honest and told her my depression was horrible for the past few years so I never had the energy or motivation to take care of myself. She straight up called me lazy. Then went on a rant about trans people (because I'm trans lol) and misgendered the patient she had before me, calling them confused. Then began to say things like "did you know people identify as animals and they put cat litter boxes in schools now?" Which is a blatant lie and just a thing transphobes believe and spread around even though u can literally Google it and see it isn't true. Second experience, which was the worst : I had one of the worst experiences getting fillings here. The guy doing my fillings did not stop or give me more numbing like I needed, it was the most painful fillings I've ever had. He went way too close to the roots on so many of them and it hurt horribly. He also did not file/sand(?) one of my back teeth down correctly after a filling so it stabs me in the tongue. Just a year or two after that I got a new dentist and got tooth infections IN ALL (3) OF THE SAME TEETH THAT HE PUT FILLINGS IN. My current dentist (who works at Dentistry of the Carolinas, PLEASE GO THERE INSTEAD) explained to me that he put the filing extremely close to the roots in my teeth so it was being irritated by them and caused an infection. I had to get three root canals throughout one year. I might have to get another one in another tooth that was done there. Please go somewhere else.

This has been my dentist office for over 15 years, but when it was taken over by a new…read moreowner/company, there was a change in customer service as well as dentistry. A couple of years ago after Covid, I scheduled my yearly exam and it went well. Loved the hygienist. However more recently the front desk staff has been rude and lack customer service skills. The dental hygienist I saw in January was not nice and made me feel uncomfortable as if she was judging me. Fast forward to more recently I had a few rescheduled appointments that I had due to work hours in the past few months. On the day of my rescheduled appointment, I was caught in traffic behind a car accident which made me late. I called and told the front desk and they stated ok. By the time traffic cleared I was 17 mins late. When I explained to the front desk staff that I was late bc of a car accident she rudely told me I was being dismissed as a patient. I had been a patient for over 15 years with no issues until the new staff and dentist took over. I do not recommend this office due to horrible customer service with rude front desk staff with attitudes, the dentist barely examines you on visits and the overall experience is horrible.

This place is extremely expensive and they charge more than their estimates. I've been going here…read moresince way before Dr Jennifer ever came into the picture, but the customer care and service have greatly declined since then! I am at my wits end with them! Do not come here unless you want to be price gouged!

I love this place! I've always hated the dentist, I thought…read morethey were all terrible, but apparently I was wrong. Dr. Wells and her team are very friendly and quick, and the office and waiting room are always clean. They give you a welcome bag with a very nice travel mug, and a "goody bag" after your cleaning. I also learned something new about brushing my teeth after my cleaning visit. Definitely will stay with this office and highly recommend to anyone who has had previous bad experiences with dentists before.

Great experience from temp screening, check-in. Staff always pleasant and friendly. Dental…read morehygienist takes time and is careful with every procedure performed. I will never go anywhere else, they make you feel like family! - Jeff Morgan

The staff at Merrell Family Dentistry are top notch. They make you feel very comfortable and…read moreinclude you in all conversations about your teeth. I have had cleanings, x rays, fillings and a crown made right there on site. They work with your insurance and always let you know what you will need to pay before they work on you. I give them 5 stars for their outstanding work.

Dr. Sonceau is the most awesome doctor, she was honest and didn't try to sell us a plan that…read moreincluded stupid stuff, the really cool thing is that the hygienist Heather was also just as awesome. Gentle and kind both are and I am grateful. I have had negative experiences with the front office staff but all in all was good

Terrible front desk people who don't know what is going on and don't communicate with one another…read morewhen telling someone something. Answers are not consistent. They will cancel your appointments on you as well and schedule them out months later too.

Had a thorough cleaning and loved Nafeesa. She's professional and did a great job. Get the…read moreimpression she truly cares! :) The world needs more Nafeesas.

I booked an early appointment, handled all pre-requisites ahead of time, and showed up punctually…read more-- only to learn they were short-staffed and couldn't keep the appointment.

Great experience. Very nice staff! Made me feel comfortable and listened to my issues with my…read morecrown. Highly recommend!!!

Ty is a very calm and diligent worker . A real professional who did a great job with my implants…read more Great result, almost no pain and very nice to be able to show a big smile. Highly recommended!!

The staff here is absolutely fantastic! They put you at ease starting with the front desk. Such an…read moreamazing experience all the way around.

Professional, yet caring and friendly in their approach. I had a checkup, teeth cleaning, x-rays,…read moreand a short discussion with the dentist. All went smoothly and quickly without rushing. I like watching the ceiling TV, it helps me be calmer and not be hyper-focused on every little movement of the clinician.

Everyone in this office is absolutely amazing! They explained everything as it was happening and…read moreare very, very kind! I was very anxious about having my crown done and getting the numbing medicine but never felt anything! I highly recommend them! 10 out of 10!!!!!!!

Dr. Fink and his team came as a recommendation to me prior to moving to the north Charlotte area,…read moreand it ended up being a great location. This dental office is located not far off of the interstate in Concord , North Carolina. For the last 5-7 years, I've had no issues . The front desk team are very friendly and work very hard to make sure I'm seen on time for my cleanings. Appointments start as early as 8 AM. The hygienist and dentists are also very friendly and offer great health advice. The suites are comfortable and come equip with cable TVs.

I had a great experience here. They don't mess around. Great Prices and Great Job! Got my new ones…read morein and eating steak again! Love them so much!

Ms. Kiser, My name is Diana and I felt compelled to respond…read moreto your response to my review of Dr. Smith's dentistry. You were either misinformed or lied to about the situation with my father...almost two years ago. I accompanied my father to either have the dentures remade or obtain a refund. My father could barely make it to the dental chair, and the dental assistant slopped the impression compound all down the front of my father's shirt. Dr. Smith spoke with his back to all of us during the visit. I guess his mother didn't teach him about manners. The dentist office agreed to refund the money BEFORE my father died, and ironically, I took my daddy to my personal dentist and he agreed that the work was subpar. We arranged to have new dentures made through him. By the way, MY DENTIST, made two home visits to my father's house to fit him, and that is unheard of these days. But, that is the kind of person he is. Also, we paid for the dentures from my dentist and were very pleased that Daddy would have teeth to eat with, no matter how long he was with us. Twos days after my father died, my dentist called to say they were refunding the money for the dentures. I broke down in tears and told them that they didn't have to do that, and they insisted, saying, "Dr. ____ wants to because that is the kind of person he is." Dr. Burris and his office should take notice. They are the ones who went back on their word. Shame on them!