I brought my 2012 Honda Civic HF to Rensselaer Honda cold. That is, the car had been lovingly…read moreserviced at Friendly Honda of Poughkeepsie since it was purchased, but since I moved to the capital district in 2017, that dealership was no longer convenient. It was time for a NYS inspection and an oil change, so despite the fact that Keeler Honda was closer, I opted to take the car to Rensselaer Honda. On the phone, they were very pleasant and welcoming, giving me a choice of appt times despite the end-of-year rush that hits service departments. They texted me twice on different days to make sure I was still planning on making the appt. It was simple to confirm both times. Arriving there, we drove right into the service garage and dropped off the car and keys. Jeanette was friendly and efficient, listing the oil change and NYS inspection as the items to be done. I signed off and my husband and I went to the waiting area, from where we could clearly see the garage area. There was a nice child area room, a separate quiet room and a coffee machine that provided quite a selection of beverages. Bottled water and snacks were also available. We sat in the open area near the large screen TV and simulated fireplaceA little over an hour later, the car was done for a total of $70.08. They did not try to price gouge me or search for "something" they could make money off of. Nice job, pleasant and quiet waiting area where you aren't in the middle of the showroom floor ( like Keeler Honda), and they will certainly get my return business. Update - 11/12/2019 The battery to my husband's 2016 Accord died suddenly this afternoon, so I tried to book an appt early tomorrow morning to get the battery replaced. No dice. In fact no early morning appts all week. No attempt to squeeze us in, which I find very disappointing. As a result, we had to go to Keeler Honda, because they made room for us Sorry, Rensselaer Honda, but if you want the business of any Albany driver, you need to make the room in your schedule for times when emergencies pop up.

On June 20th, my husband, myself and our 10 month old baby stepped into Rennselear Honda making the…read moreworst decision we could've made and gave them a shot. We test drove a 2108 Honda Pilot, after discussion with the sales rep we decided to move forward. After signing paperwork and leaving a deposit, he told us they did not the title for the vehicle due to an improper signature and that it should be there Monday, possibly Wednesday the latest. Needless to say the title never came. After two and a half weeks of waiting a less money in our pockets, we asked the dealership to provide us with some kind of compensation to keep us a float. Balancing a family on one car, with the expectation and verbal reassurance that this car would be in our driveway any day now- they agreed to give us a rental as we await the title. A week went by, more dates were promised, a tracking number was provided and the title never came. After a month waiting and a week with the rental the sales manager insisted we bring the rental back- because at this point we were an inconvenience and an expense. I would never recommend doing business with these people. They held onto us long enough to try and make a sale- and when they realized this title was not coming anytime soon after a month without a vehicle they decided to push us out. They lied to us over and over about the titles tracking and whereabouts, the previous owners involvement and the prior interested buyer who we later found out also pulled out after over a month waiting. Mike Smith is the biggest con artist out there and I wouldn't give him one penny off the ground if I found it :-) I would never recommend this dealership, and I suggest you stay clear of the headache. Invest your money literally anywhere else.

One of the mechanics hit my truck with the wrecker in the tiny back parking lot during its stay and…read moretried hiding it. see the damage until I got home.To this day has not taken responsibility nor made it right. I wouldn't be surprised if the owner(bud buell) hasn't heard of this accident happening . The only thing I am to blame for is not making a stink about it as soon as it happened And rather than leaving mad, staying right there and calling the owner of the to come figure this out. the mechanic who I suspected doing it, and also the guy who picked up the truck, said "that was like that when we picked it up". I was furious and unable to get anything out of my mouth other than "fuck you" , while looking him in the eyes, knowing damn well that we both know that is not the truth, and walked away. I was personally at the location it was picked up, then checked on the truck later in the afternoon to see where it was parked in the lot. later on that week, truck had gone into the shop had one part fixed, but needed another part to complete the repair so it was put back out into the lot while the part was a couple days out for delivery. The following day I returned to the lot of Southern Vermont Auto to get my clipboard for work out of my truck. Again seeing my truck for the third time undamaged. I didn't notice the damage until I saw the faces of my family members as I pulled in the driveway and walked around the passenger side. When I went to pick the truck up, I had already been informed on the amount owed so I went and paid $500 in cash for transmission cable repairs, got in my truck, entering it from the driver side and drove straight home 2 miles . I took pictures immediately after noticing all the damage which are within minutes of me getting a printed receipt and leaving the shop.. My truck was not simply dinged or ! It was consistently crushed in several inches in depth 12 inches wide and up to 24 inches wide from the front passenger wheel. Well all the way through my back tail light. Front to back. Absolutely scraped and crushed in both broke my handle, crushed my fender and crushed the back bed front to back $10,000 plus worth of damage minimum. I was so behind on my workload and so mind blown at the situation I let weeks and weeks pass not knowing how to handle the situation and also knowing I got screwed over and would never be compensated. My entire investment for the last five years completely destroyed practically in front of my eyes and they say that's how it was? Absolutely unfathomably ridiculous. Anybody curious about this or have any questions feel free to reach out to me personally and I will show you the pictures. Eric Ware Roofing 802-379-8484 call or text

Friendly, respectful and checks in with every repair needed for individual authorization so you…read moreknow exactly what they are doing.

We've been going to Ernie's for many many years. We have four cars and we would not let anyone else…read morelook at our cars except Ernie's. They are beyond fair, honest, and so reasonable that when my car broke down over 30 miles away I paid for the mileage to have it towed there because I knew that they would take care of me and they truly did. There is nowhere in this area that I would ever go Except Ernie's.

Called to see if they could check what was wrong with my car because it was making a terrible noise…read moreand I was afraid to drive it. Mike said to bring it in and they would check it out. Turns out I needed rear brakes and rotors asap. They repaired my car right away. Gave excellent service in a professional, friendly shop. So thankful for Mike and his crew! Will recommend them highly!

Bennington Auto Tech refunded All my charges, and the cost of a tire worn out under warranty when…read moreevidence was shown that they had not performed alignment as paid for. I had to replace both lower control arms, as the eccentric bolts were seized up solid to align rear toe (toe in, or toe out). At least they made good in the end.

Love this small family owned joint - really reasonable rates, and efficient to the point where I…read more end up saving money based on their suggestions. Highly recommend!

My husband and I have taken our vehicles to Park Auto for about 5 years now. They are extremely…read morehonest and reasonable. They don't try to sell you everything you don't need like some other auto repair and oil change businesses. We would highly recommend this shop to anyone who wants a mechanic they can rely on.

Such good people, they actually care, listen, and communicate with the customer. It comes across…read moreas soo as you walk in the door. Very knowledgeable in all aspects of car repairs. No job to small nor big. I have also used the towing service with flatbed truck. Father and son duo so polite. Can't say enough. Going to pick up my vehicle as I finish the review. Great, fair, prices. Not there to take advantage of anyone!!

Thank you for helping us out when our tire got a flat! We really appreciate your service before our…read moretrip back home to Chicago! Literally a lifesaver. Thanks from Austin and Edmund Nunez!

I needed my NY inspection done and Zeneks was recommended by my neighbor. Owner was not only…read morefriendly but very knowledgeable as well. I was not just a number to him but was an actual customer. Not only can you get a great deal on a used car here but you can get all of your mechanical needs taken care of well. Zenek's is my new mechanic for all my needs now.

Only place I bring my cars to have service done. Very fair shop rates and probably one of the best…read moremechanics in the capital district. Seriously people you want your car fixed right the first time, go see Zenek !!

I have been looking online for 5 years for a car. I physically started searching 6 weeks ago. Three…read moreweeks ago I went to Subaru of Troy. The car dealer Jimmer K went about and beyond explaining every button in the car. I had to think about it and went back a week later and the Subaru I fell in love with was sold. So I then advanced my search still looking and went back to Subaru of Troy. I had tried out different cars at about 13 different dealerships. Absolutely no one came out to see if I wanted any help, they just handed me the keys and took a copy of my license. I drove about 20 cars total but I had no idea about all the buttons. I went back to Subaru meanwhile we were constantly looking online. I fell in love with a green Subaru but it had a few things to be taken care of. My intentions were to be back on Monday to do the paperwork . In the meantime we found the identical car with like 36,000 miles less and a 2019 not a 2020. We went and looked at the car which was the same price and I bought it. Nothing had to be fixed on it. I felt really bad and left a voicemail with Jimmer. I am telling you that I have never met a salesman like Jimmer before. He went above and beyond all expectations. I would highly recommend this dealership and I would ask for Jimmer, he was "fantastic".

Scheduled an appointment for 2 pm today with Vito. We sat at a desk like fools for a half hour…read morewaiting for him. We decided that was enough waiting with no one telling us why he was delayed, or Vito setting us up with someone else to take a test drive. As we were leaving, I spoke to the receptionist and told her we were leaving and she said he was with other customers. At the same time someone stated from a disembodied voice, I'm Vito. We left anyway. We know right now dealerships have the advantage but how about giving the customer a modicum of respect.