I had a fantastic experience with One Stop Auto. I just recently moved to Lansing from the greater…read moreDetroit area, and had no idea where to go when my rear brake pads and routers needed to be replaced. Needless to say I lucked out by choosing to take my car here!! Maria was extremely professional and helpful throughout the entire process. I dropped my car off on my lunch break, and she offered to drive me back to work (about 3 miles away). We had a nice conversation and she never made me feel like it was an inconvenience for her to give me a lift. My car was done by about 6pm which worked out great with my work schedule. They did a quality job replacing my brake pads/routers, and were never pushy about getting extra/unnecessary work done on my car. Their prices can't be beat - they were extremely fair and got me everything I needed at an excellent price. I ended up saving about $150+ by taking my car here as opposed to a competitor. Overall, I had a great experience with One Stop Auto and would highly recommend them. Awesome combination of customer service, quality, professionalism, friendliness, price, and convenience!

One Stop Auto is amazing. I went in here late one day near closing time, and was greeted and helped…read moreimmediately. The office is not connected to the repair garage like most places, so one can wait in a quiet room without constantly hearing oil changes and car horns. Ladd, the man who helped me, was extremely helpful and friendly. I'd brought in my own estimate for replacing and recharging my A/C compressor from a competitor, which he was able to beat by ~$200. Ladd quoted the compressor itself only a little cheaper than the other place, but he actually informed me that I could buy a used part and save a lot more money. He was very encouraging when I suggested that I could find the part myself, and said he would be more than happy to install it for me. He did warn me that there was a risk that the part could be faulty, and I would have to pay double to remove it and put the original back in. I was willing to take this risk. I came back with the part a few days later and the work was done within the time frame promised and at the price quoted. No extras or add-ons. They did suggest me buying more freon, but when I said I don't use the air much, they informed me it wasn't necessary. The part was perfect and the installation went smoothly, they said! I am so grateful to Ladd and his team for allowing me to bring in my own part, installing it so professionally, and restoring my car back to new in a matter of hours. Everyone working there was extremely friendly and welcoming, and there is even a Golden Retriever who hangs around the office! Unexpected bonus. Overall--great service, professional job done, very satisfied with results. I will return there with any and all of my car maintenance needs! Thank you Ladd and the team at One Stop Auto!!! :)