I worked with Rob at Eau Claire Ford. He did an amazing job helping me find the right vehicle at a…read morefair price. From his customer service to his product knowledge, this has easily been the best car buying experience I've ever had. Thanks again!

I am up from Texas visiting in Wisconsin. Like most dealerships, the prices here are steep, so I…read moredid remove one star. With that said, when I called to have my car serviced after a check engine light came on and my car started running poorly, and then the entire heater / defroster stopped running just in time for a blizzard. I spoke to Rebecca in service and she listened to my car problems and booked me the next available appointment. I dropped off the car and the next day all problems had been resolved.

Phenomenal experience from start to finish! Devon, Austin, and Andrew made the entire car-buying…read moreprocess smooth, stress-free, and actually enjoyable. Exceptional service, clear communication, and a team that truly cares. Highly recommend working with them!

I would not recommend one automotive to anyone, my daughter bought a car there a year ago and had…read moreissues with water leaking inside the car, took it in 3 times to be told they couldn't find anything and charged her a diagnostic charge of 300.00 each time. She took it to a local guy who found the issue within 20 minutes fixed it and she has not had anymore issues.

Ashley Automotive: Awesome husband and wife team. Thank you so much for all your knowledge. I love…read moremy 2011 Ford Escape ! If you are looking for a vehicle and want a down to earth experience in car buying, go to Ashley Automotive ! JoAnn Porter

From the owner: In business since 2013, Ashley Automotive LLC is a professional quality used car dealership. We…read morecare about our customers like family. We specialize in Auto Sales, ( including: Used Cars, Used Trucks, Used SUVs, 4WD, AWD, Used Cars for Sale, Car Dealership, Used Car Dealer, Used Car Sales, Used Car Dealership, Car Deals) Tires, Auto Detailing and more. A large part of our success has been due to a reputation of professionalism, honesty, integrity, and our skill in this field. For more information, call, text, or click today.

I bought my car in Aug of 2024 I've had it for over a year and nothing has happened, it runs great…read more The guys were wonderful and very helpful. I am sorry for the others that had issues but I have horrible credit score and they still were helpful for me.

These people sound sincere and honest when you are in to buy a vehicle, but it turns out they just…read morewant to make a sale. I got strung along for a long time regarding things that were wrong with the vehicle when I decided to buy it, which I had brought to their attention immediately. They kept making excuse after excuse, with continued promises that they would take care of everything. I kept persisting until I was told that they weren't going to fix or replace what they promised, after months of stories and excuses, including that their mechanic cut his hand, then the mechanic was not at work, then he wasn't going to do it, so it would be done at an auto mechanic shop. They even had scheduled appointments for me and gave me the time and place, more then once, only to have each one be cancelled, on their part! The sticker on the window said everything was in working order, which it should be, I am paying a lot for this vehicle. I am supposed to have a 6-disk CD changer and told them it is not working. They promised to replace it, but did not. Even went so far to claim that they ordered one, more then once. Something about the seller did not follow through, the first time. There was a wheel noise on one side, and they never fixed that like the promised, so what a crock. The 3rd brake light was not working properly, and they replaced that, but now it is failing. It should definitely be under warranty, but now what do I do? I do not know where they ordered it from, and they ruined the customer relationship. Wondering if I should call the police to have the police contact them to ask. I know that might sound cynical at best, but I cannot send in a relative to ask, it might get ugly, that is something I am afraid of! I might have to call, but i am afraid to! I deserve recourse! This is the dealer on Birch Street, with Josh and Tony, just to confirm. I see that they have a habit on another review site, claiming several times that it is not them (when people have posted complaints), but one with a similar name instead.. They try to pass the buck.

Ryan our sales person was helpful. We had decided to…read morepurchase a 2023 Honda Passport with 71,000 miles. During our time there which was more than 4 hours, I expressed that I thought I needed to wait on the purchase and everytime I mentioned a concern, they met it with some type of solution. I wanted to wait for a certificated vehicle that would be ready in 7-10 days, but the finance manager kept swaying me towards this car. The certified vehicle was at a different lot. I should have walked, but decided to go ahead with the ourchase. Some things needed to be done- we wanted the rust proof spray and they were going to replace the console around gear shift which was wite beat up, and so the vehicle would not be ready for two days. Still leary, I asked " do you have a buyers remorse clause". I was told by the finance manager " we have a 7 day return policy if you decide for any reason you do not want the car. Return it for the $$ or exchange." That night, had difficulty sleeping, next morning woke up with it on my mind. Had appointments in the morning but could not shake the bad gut feeling about the car. we received an email that afternoon that the work on the car would be started at 07:30 the following morning I called after receiving that email, asking to speak to the salesman and/ or finance manager- not available. I spoke to a manager and explained the situation. He said that the return policy stood and I asked to have our down payment refunded. He said he was going to contact the mechanics. I also emailed the salesperson and then called back again to speak to him, which I did, relaying all the information. My call and speaking to manager and salesman was less than 24 hours after we had been there. 2 days after my call, the finance manager called and spoke to my husband. He relayed the explanation, the manager said he understood, BUT would not refund the complete 5K because of the anti rust coating. We would need to pay the $500.00 My husband said "well arent you going to pass that on to the next customer", to which he replied that we needed to pay for it, because we had requested it. So, if you purchase a 23 Honda Passport from Ken Vance make sure they dont charge you for something that has been paid for by us. We went to Ken Vance because 10 years ago, we had a great experience- not again.

Purchased a 2020 Jeep Cherokee Trailhawk at the end of February 2025. By June the vehicle started…read moreconsuming oil and by the time they figured out what was wrong the limited warranty had just ran out. I called the Sales Manager and they were not willing to work with me at all to pay to find the root problem or pay a portion of potential repairs. The told me vehicles are sold As is. I took it to my local mechanic and one of the cylinders was scored. I need a new engine. He told me the vehicle had been that way for awhile. I texted them to get an update and got no response. I will not be buying another car from them.

if I could put a negative rating I would. Charge you an arm and a leg and hold your vehicle hostage…read morewhen you take it somewhere else to get fixed

I recently purchased a Chevy Cruze from Crossroads Auto Sales and I am very impressed. Troy is very…read morepolite and easy to contact. While looking around their lot I noticed that all of their cars are in very good condition. If you are in the market for a used and affordable car I highly recommend checking out Crossroads Auto Sales.

Avoid Capital Motor Company. I bought a 2020 BMW X7 and warning lights came on before I even got…read morehome. An independent inspection confirmed the battery didn't meet spec and the car needed software updates -- clear pre-existing issues that should have been disclosed. The sales team gave no accountability. Dishonest, misleading, and not a dealership I'd ever trust again.

This review is untimely, but I wanted to give credit where credit's due! I'd been keeping my eye…read moreout for an Audi for the past year or so. I've heard great things about Capital Motor Company from a few people and checked their website frequently. The vehicles I were interested in typically were "reserved" quickly, so on a nice day late August 2022, I made the drive from Saint Paul to Eau Claire to take a gander. Upon my arrival, I was greeted by Ben, who showed me several vehicles and answered all of my questions and looked up the ones he wasn't as familiar with. I've done my research, but it's always nice to see things in person and get someone else's opinion (and he was very forthright with his thoughts, both negative and positive). A loaded 2021 Volvo S60 T5 Momentum AWD was in stock and although I wasn't shopping for that brand, I took it for a test drive (along with a few others) and was stunned. Ben, a self-disclosed Audi owner himself, boasted about the quality of the three brands I expressed interest in (BMW, Audi and Range Rover) but showed me the outstanding qualities of Volvo and how their features met, and even exceeded, the specific ones I was seeking in an Audi. My current vehicle was fine and I was not in any rush to purchase something; I was just looking. After expressing interest for the Volvo I test drove, Ben and I discussed a trade-in or an outright purchase if I were to move forward with the switch. Ben made some calls to the owner, Joe, and I was offered a good trade-in offer for my existing vehicle (which was not one they'd typically sell there) and an outstanding price on the Volvo, should I choose to purchase it. I was fortunate to have options on whether or not to retain my potential trade-in, but decided to trade it in and purchase the Volvo. At no time did I ever feel pressured, all phone conversations were conducted in my presence and unlike purchasing other vehicles over the years; I never felt that "oh crap" feeling while proceeding with my transaction. As a Minnesota resident, I was a bit concerned about the title transfer process, as they are located in Wisconsin. Ben explained the process to me and transferring the title was a piece of cake. He said they do a lot of out of state business, which was evident. A few days after I had my Volvo, I noticed a small plastic component missing from the side of the driver' seat. It's unlikely that it was missing during the test drive and minimal days I drove it, as it was noticeably gone, but decided to call the dealership to see if maybe they found it in their parking lot or if it had come off while they were preparing it for delivery. I spoke with Steve, as Ben was off that day, and he told me that the owner was happy to order the part and have it mailed to me or arrange for it to be picked up at my local Volvo dealership. It was a very nice gesture and I took them up on it. I picked it up at my local dealership without any problems. If you are interested in a luxury or imported, pre-owned vehicle with all the bells and whistles, I strongly encourage you to take a gander at their website. Their inventory seems to go fast and I am so grateful for making the drive that day! An Audi may be in my future, but I cannot express how impressed I am with my Volvo and the more I learn about it, the more I am floored that they are not as "popular" as the aforementioned brands! The owner, Joe, followed up by phone a few days after the sale to make sure my experience was enjoyable and wanted to make sure I was satisfied with my purchase; which I certainly am! I feel confident with my decision in moving forward with my purchase and it's been a blast to drive in the snow! It handles better than my husband's Jeep!!! Thank you to Ben, Steve and Joe for the outstanding experience and I will definitely return when I am ready for my next whip! (I was fortunate enough to not require financing, but I feel that process would have been hassle-free, like the rest of my experience there!) Thanks again!!!!

Prime example of why dealer service is so bad. My 23 Passport needed the front passenger CV axle…read morereplaced due to a torn boot. The axle was ultimately replaced, but leaving the grease mess it made for me to clean up. I get that techs aren't compensated enough for warranty repairs, but this is just plain laziness. I also bet Honda corporate would like to know they are charging for replacement parts and reusing the old. The axle nut was supposed to be replaced per WO and my original was clearly reused. I also would like to thank the tech who tightened my lug nuts to 200 ft lbs when putting the wheel back on, just the icing on the cake. Typical dealer BS, I'll take my business elsewhere.

Update: The manager called me and took care of this situation and made it right…read more Purchases a brand new honda sport and was told oil changes would be free the first year. They only honored the first oil change. Called and called Kevin the sales guy and he said he would take care of it and would get in touch with me within the hour. 14 calls later and two messages and two weeks have gone by and still no word. Shady business practice. Would never recommend this dealership to anyone.

Great shop with wonderful people. Helped us out when our van's transmission went out and had to be…read morereplaced during our road trip. Fair price and honest work.

Steve and his wife run a great business on the edge of Altoona. It's always hard finding an auto…read morerepair shop that you just trust - After 10 years I can say they have earned our trust. First - they stand by their repairs. Second, their price is their price. Third, they will work with you to do what really needs to be done, what should be done and what would be good to do - so you can make a decision based on your budget and what the car is worth. Finally, they do everything - from oil changes to engine and transmission work - so what ever you need done, they can do it. It's a busy place, so you will need to make an appointment.

I would have loved to grant this establishment a good review, however I am unable to. I purchased a…read morevehicle 2 months ago and it is already inoperable. The power steering system is completely shot all the way through. The fluid that was in the reservoir looked like old motor oil it was so filthy. This seems to indicate there was not a FULL inspection performed on the vehicle. I'd grant anyone to think twice about purchasing a used vehicle from this lot.

From the owner: Eau Claire Auto Group's Bargain Lot's motto is "Better Cars for Less." We carry affordable,…read morereliable vehicles, all backed with CarFax disclosure reports and inspected by our team of ASE certified mechanics. We work hard to get you payments you can afford, and also offer 100% guaranteed credit approval in 30 seconds or less.