This review is untimely, but I wanted to give credit where credit's due! I'd been keeping my eye…read moreout for an Audi for the past year or so. I've heard great things about Capital Motor Company from a few people and checked their website frequently. The vehicles I were interested in typically were "reserved" quickly, so on a nice day late August 2022, I made the drive from Saint Paul to Eau Claire to take a gander. Upon my arrival, I was greeted by Ben, who showed me several vehicles and answered all of my questions and looked up the ones he wasn't as familiar with. I've done my research, but it's always nice to see things in person and get someone else's opinion (and he was very forthright with his thoughts, both negative and positive). A loaded 2021 Volvo S60 T5 Momentum AWD was in stock and although I wasn't shopping for that brand, I took it for a test drive (along with a few others) and was stunned. Ben, a self-disclosed Audi owner himself, boasted about the quality of the three brands I expressed interest in (BMW, Audi and Range Rover) but showed me the outstanding qualities of Volvo and how their features met, and even exceeded, the specific ones I was seeking in an Audi.
My current vehicle was fine and I was not in any rush to purchase something; I was just looking. After expressing interest for the Volvo I test drove, Ben and I discussed a trade-in or an outright purchase if I were to move forward with the switch. Ben made some calls to the owner, Joe, and I was offered a good trade-in offer for my existing vehicle (which was not one they'd typically sell there) and an outstanding price on the Volvo, should I choose to purchase it. I was fortunate to have options on whether or not to retain my potential trade-in, but decided to trade it in and purchase the Volvo. At no time did I ever feel pressured, all phone conversations were conducted in my presence and unlike purchasing other vehicles over the years; I never felt that "oh crap" feeling while proceeding with my transaction. As a Minnesota resident, I was a bit concerned about the title transfer process, as they are located in Wisconsin. Ben explained the process to me and transferring the title was a piece of cake. He said they do a lot of out of state business, which was evident.
A few days after I had my Volvo, I noticed a small plastic component missing from the side of the driver' seat. It's unlikely that it was missing during the test drive and minimal days I drove it, as it was noticeably gone, but decided to call the dealership to see if maybe they found it in their parking lot or if it had come off while they were preparing it for delivery. I spoke with Steve, as Ben was off that day, and he told me that the owner was happy to order the part and have it mailed to me or arrange for it to be picked up at my local Volvo dealership. It was a very nice gesture and I took them up on it. I picked it up at my local dealership without any problems.
If you are interested in a luxury or imported, pre-owned vehicle with all the bells and whistles, I strongly encourage you to take a gander at their website. Their inventory seems to go fast and I am so grateful for making the drive that day! An Audi may be in my future, but I cannot express how impressed I am with my Volvo and the more I learn about it, the more I am floored that they are not as "popular" as the aforementioned brands! The owner, Joe, followed up by phone a few days after the sale to make sure my experience was enjoyable and wanted to make sure I was satisfied with my purchase; which I certainly am! I feel confident with my decision in moving forward with my purchase and it's been a blast to drive in the snow! It handles better than my husband's Jeep!!! Thank you to Ben, Steve and Joe for the outstanding experience and I will definitely return when I am ready for my next whip!
(I was fortunate enough to not require financing, but I feel that process would have been hassle-free, like the rest of my experience there!)
Thanks again!!!!
