I am up from Texas visiting in Wisconsin. Like most dealerships, the prices here are steep, so I…read moredid remove one star. With that said, when I called to have my car serviced after a check engine light came on and my car started running poorly, and then the entire heater / defroster stopped running just in time for a blizzard. I spoke to Rebecca in service and she listened to my car problems and booked me the next available appointment. I dropped off the car and the next day all problems had been resolved.

I just had my Explorer driver seat heater element replaced 11/14/24 at Eau Claire ford. It…read moreliterally took them 30 minutes to replace the element but they billed me $373.89 in labor.....that's correct...$373.89 for 30 minutes of labor. I am beyond angry. They say it's because they use some system that rates how long a job should take and this was supposed to take 2.5 hours. What in Gods name could that guy have done to do the job 5 times faster than the rest of the mechanics? This is simply stealing money...pure and simple. I will never go back to EC Ford for anything. I actually bought the car there...never again for anything.

Fantastic service department!! The service advisors were knowledgeable and professional. Such a joy…read moreto work with!

We bought a 2023 Chevy Blazer, while our salesperson Kyle was very nice, he wasn't very…read moreknowledgeable about my car as it wasn't a Subaru. That wasn't an issue as we were looking at a chevy at a Subaru dealership. The issue came while getting lending, to purchase the car. If you EVER buy a car here, DO NOT use the lender GLS!!!! What a nightmare! First, they have the absolute rudest customer service representatives. Second the CSR call all the time asking you to verify the same info over and over! I verified my info 3 times and they were texting and calling all day. I am NOT dealing with this all day. I called Raul in financing at Morries and told him I was returning the car due to this unnecessary harassment. He said he would contact the lending service and rectify this situation. He called me back and said they will call me 1 more time to authorize the loan and that was all they would need. WRONG!!!! They wanted me to verify ALL my info again! I called Raul back and He called then again; he called me back and promised me they would just do the authorization of the loan and all would be good. he apologized for the issues with this lender, and he said he would make it right for us, but after I authorized the loan, we never heard back from him or Mike the used car manager. I think they just didn't want to honor the 5-day happy customer policy. Will NOT buy here again!

Phenomenal experience from start to finish! Devon, Austin, and Andrew made the entire car-buying…read moreprocess smooth, stress-free, and actually enjoyable. Exceptional service, clear communication, and a team that truly cares. Highly recommend working with them!

I would not recommend one automotive to anyone, my daughter bought a car there a year ago and had…read moreissues with water leaking inside the car, took it in 3 times to be told they couldn't find anything and charged her a diagnostic charge of 300.00 each time. She took it to a local guy who found the issue within 20 minutes fixed it and she has not had anymore issues.

Ashley Automotive: Awesome husband and wife team. Thank you so much for all your knowledge. I love…read moremy 2011 Ford Escape ! If you are looking for a vehicle and want a down to earth experience in car buying, go to Ashley Automotive ! JoAnn Porter

From the owner: In business since 2013, Ashley Automotive LLC is a professional quality used car dealership. We…read morecare about our customers like family. We specialize in Auto Sales, ( including: Used Cars, Used Trucks, Used SUVs, 4WD, AWD, Used Cars for Sale, Car Dealership, Used Car Dealer, Used Car Sales, Used Car Dealership, Car Deals) Tires, Auto Detailing and more. A large part of our success has been due to a reputation of professionalism, honesty, integrity, and our skill in this field. For more information, call, text, or click today.

I bought my car in Aug of 2024 I've had it for over a year and nothing has happened, it runs great…read more The guys were wonderful and very helpful. I am sorry for the others that had issues but I have horrible credit score and they still were helpful for me.

These people sound sincere and honest when you are in to buy a vehicle, but it turns out they just…read morewant to make a sale. I got strung along for a long time regarding things that were wrong with the vehicle when I decided to buy it, which I had brought to their attention immediately. They kept making excuse after excuse, with continued promises that they would take care of everything. I kept persisting until I was told that they weren't going to fix or replace what they promised, after months of stories and excuses, including that their mechanic cut his hand, then the mechanic was not at work, then he wasn't going to do it, so it would be done at an auto mechanic shop. They even had scheduled appointments for me and gave me the time and place, more then once, only to have each one be cancelled, on their part! The sticker on the window said everything was in working order, which it should be, I am paying a lot for this vehicle. I am supposed to have a 6-disk CD changer and told them it is not working. They promised to replace it, but did not. Even went so far to claim that they ordered one, more then once. Something about the seller did not follow through, the first time. There was a wheel noise on one side, and they never fixed that like the promised, so what a crock. The 3rd brake light was not working properly, and they replaced that, but now it is failing. It should definitely be under warranty, but now what do I do? I do not know where they ordered it from, and they ruined the customer relationship. Wondering if I should call the police to have the police contact them to ask. I know that might sound cynical at best, but I cannot send in a relative to ask, it might get ugly, that is something I am afraid of! I might have to call, but i am afraid to! I deserve recourse! This is the dealer on Birch Street, with Josh and Tony, just to confirm. I see that they have a habit on another review site, claiming several times that it is not them (when people have posted complaints), but one with a similar name instead.. They try to pass the buck.

Purchased a 2020 Jeep Cherokee Trailhawk at the end of February 2025. By June the vehicle started…read moreconsuming oil and by the time they figured out what was wrong the limited warranty had just ran out. I called the Sales Manager and they were not willing to work with me at all to pay to find the root problem or pay a portion of potential repairs. The told me vehicles are sold As is. I took it to my local mechanic and one of the cylinders was scored. I need a new engine. He told me the vehicle had been that way for awhile. I texted them to get an update and got no response. I will not be buying another car from them.

Initially, we had a very negative experience with the collision center due to repairs not being…read morecompleted properly which left our car deemed unsafe to drive along with our brakes sustaining damage due to the car being stored improperly while on site. Communication was a major issue as our concerns were ignored despite our repeated attempts to discuss the issues. This experience shook our confidence and especially bothered us because we had the pleasure of knowing Ken Vance in years past. He was an amazing person who displayed utmost integrity and honesty, and he saw being humble as a strength. He was always eager to seek ways to improve and got so excited each time he discovered a way to fix something. The initial experience we had at Vance Collision did not reflect the values Ken Vance displayed. We were recently contacted by Justin Larsen at Ken Vance Hyundai who had heard about our experience, genuinely wanted to discuss it, and was sincere about resolving the issue. He took the time to gather the facts, respond to our questions, seek a fair solution, and acknowledge what had happened. This was a breath of fresh air. Justin displayed the same values that Ken Vance worked hard for to build his dealership. While we are disappointed with the initial experience, we greatly appreciate Justin reaching out, and we especially appreciate the respect he has shown to Ken Vance's legacy as a result of him taking the time to address this issue. Thank you for not only taking care of us as customers, but for also caring for all that Ken Vance worked for.

Ben was great to work with! He made buying a car easy and fast! If your looking for a good car this…read morewould be the place

Avoid Capital Motor Company. I bought a 2020 BMW X7 and warning lights came on before I even got…read morehome. An independent inspection confirmed the battery didn't meet spec and the car needed software updates -- clear pre-existing issues that should have been disclosed. The sales team gave no accountability. Dishonest, misleading, and not a dealership I'd ever trust again.

Update: The manager called me and took care of this situation and made it right…read more Purchases a brand new honda sport and was told oil changes would be free the first year. They only honored the first oil change. Called and called Kevin the sales guy and he said he would take care of it and would get in touch with me within the hour. 14 calls later and two messages and two weeks have gone by and still no word. Shady business practice. Would never recommend this dealership to anyone.

This place is nothing but shady. I will NEVER recommend this place to anyone…read more I brought my car in with an EXTENDED WARRANTY to get urgent work done mind you they told me they wouldn't be able to get it looked a whole month later from when I originally brought it in. Their website STATES they are REQUIRED to work on it right away if you have a warranty through them. Which I do. They also refused to give me a loaner due to them, "not having enough loaners so I would have to be put on a list." Leaving me without a car for a month. What dealership doesn't give out loaners to customers that BOUGHT the car from them. I have never heard of something so ridiculous. Maybe this time was an exception and that was truly the case but nothing they did made sense correlating to what they would do, whatsoever. After playing phone tag for WEEKS with no answers and nothing but cluelessness from everyone, I decided to bring my business elsewhere. When I came to pick up my keys, we overheard one of the technicians say he had to replace my battery. When was my car even touched when I was told, 1. I would get a call if anything was done to it and 2. I was told no one could even look at my car until February 20th? None of their actions or words added up they couldn't even keep track of it all. To top it all off, when the technician drove my car to the parking lot and I got into my car, there was a piece of my door handle broken, just sitting on my passenger seat?! I was never told anything about that. Ken Vance Honda is a joke. Don't bother talking to the girls at the front desk either. Leanna was clueless and unprofessional. She didn't even know what she was doing and had no answers to help. Just a bunch of bs and a huge joke of a company. Nobody was willing to reason anything with us, and we got no answers whatsoever. Save your time and don't ever buy a car from these guys! Crazy how many people I've talked to and have said they have had the worst experiences with Ken Vance, wish I knew that sooner.

Great shop with wonderful people. Helped us out when our van's transmission went out and had to be…read morereplaced during our road trip. Fair price and honest work.

Steve and his wife run a great business on the edge of Altoona. It's always hard finding an auto…read morerepair shop that you just trust - After 10 years I can say they have earned our trust. First - they stand by their repairs. Second, their price is their price. Third, they will work with you to do what really needs to be done, what should be done and what would be good to do - so you can make a decision based on your budget and what the car is worth. Finally, they do everything - from oil changes to engine and transmission work - so what ever you need done, they can do it. It's a busy place, so you will need to make an appointment.