I have never had a bad experience with either the staff or the parts at Manasek. The Staff is…read morealways very helpful and knowledgeable and have always been eager to meet my needs. I will continue to patronize this Veteran owned business!

Bought 2 tie rod ends in April 2016 from this shop. Car had 131,000 miles on it. Paid to have them…read moreprofessionally installed,(85 bucks) Had 4 Brand new tires on it (450 bucks), and had it aligned (90 bucks), so over 600 dollars plus the cost of the tie rods, .8 months and 4,000 miles later, the tires are worn badly, one tie rod end is worn out, and the other has a cracked boot, so they'll both be shot soon. I take care of all the cars in my family (4) and I've never had this type of experience before. I called the shop, talked to the owner. he said I need the invoice, which I cannot locate. that's besides the point however, Am I supposed to shell out over 600 dollars every 4,000 miles on this car, replacing warranted junk with more free warranted junk? If you run a shop, your reputation rests on a lot of things, including the quality of your product. 4 months on a tie rod end when I've gotten over 10 years on other brands ? Gimme a break. Doubt I'll be buying anything important or expensive here anymore. Now in all fairness, I've used this store many times. The Owner/Manager is a true professional, he knows his stuff, is knowledgeable, friendly, and helpful. They do carry some quality stuff. I actually feel bad writing this review, but when it comes to my money, time, and effort, I cannot afford to stand for a cheap ass part, I cannot be reimbursed monetarily or otherwise for the cost of the damage this has incurred.

This is a letter I wrote to Pep Boy customer service:…read more I genuinely want to thank Stephanie and her crew at PEP BOY on Scranton Carbondale Hwy in Scranton, Pa. On February 20, 2015 I was driving from NYC to Ithaca, NY with my son for his college audition. We were making great time. And then the car suddenly overheated. The temperature outside was below zero. AAA towed us to your shop. Our good friends, also going to Ithaca, detoured to pick us up and we left the car in your shop overnight. From the moment we walked in the door we felt well taken care of. My car came into the shop completely dry. No coolant, no oil, nothing, in spite of being checked just the day before. It could have been a number of things, ranging from a minor repair to a major event. Stephanie was knowledgeable, thorough...and honest. Stephanie knows what she is talking about. We felt like she really wanted us to be back on the road in a safe car. And that is what happened - at a very low cost. Not only that, but when we came to pick it up the next day, Brian gave us a ride to a diner so we could get something to eat while they took one more look to be safe. They even offered to pick us up after we ate. Aside from giving clear, informative updates, Stephanie sets a positive, friendly and honest tone at the front desk. We saw her interacting with a lot of customers, calmly answering every question in detail. That must take a lot of energy. I mean, nobody is happy about bringing their car in for repairs. And it was busy and late in the day. This could have been an awful experience. Well, it was pretty exhausting but we met some good people, and we got back to NYC... Through a major snowstorm...safe, tired and in good spirits. Thanks Pep Boy.

I had a good experience for new tires so I thought I'd come back and get my breaks serviced. After…read morethe inspection, there was another problem found. All in all the total came to around $2300. At that price I wanted to get another opinion. While the diagnosis was correct, the quote from PepBoys came in $1000 higher than another full service center. Labor and Parts were each individually twice the amount vs a shop on Wyoming Ave.

Tommy Miles is the nicest person ever! He is always cheery, helpful and he knows everything! How…read moreamazing! They will always have our business!

Staff is extremely friendly and helpful, with or without having an appointment. Service is quick…read moreand pricing is great.

Best prices, great customer service and again, best prices in town. Been using this company for…read moretires for years.

Apparently, I don't know what SIZE BOTTLE Diesel fuel anti-gel I WANT TO BUY or how to use it in my…read morevehicle. Instead of the counter help and two male customers "MANSPLAINING" to me, the store needs to learn about WHAT SIZE PRODUCTS they sell and restock the empty shelves. BTW, I didn't ask you how to use the product, I know what I need and what I wanted. Check your shelves and restock the Power Service 16 Oz. Diesel Winterizer/Anti-Gel Fuel Supplement. I so enjoyed being TOLD what size product you have and don't have.

Always willing to help and serves the next person in line until they are fully satisfied…read more Occasional backups during a rush can result but not frequently. They often offer a lot of tips and guidance when we pick up parts or if we are looking for something a bit difficult to locate. They have even done searches and found something after I left and called to help us. Great group.

I went to Wal-Mart Auto Care for an oil change. Paid 50 something dollars, and left. While on the…read morehighway. I heard a wind like sound coming from engine compartment. I pulled over, looked under the car, and saw that the driver's side engine cover was touching the ground as well as having been ground down by touching the road. It became clear that the mechanic that performed the oil change under my car either did not properly fadten this cover or left off fasteners. Going back to Wal-Mart to have them rectify this shabby craftsmanship which caused damage to my vehicle.

I drove up and 3 associates came out. I had a flat tire with possible tire damage. There seemed to…read morebe confusion about what to do. They called another associate out and he said he would have to put it in the lift to see if there was actual damage or if the flat could be fixed. One of the associates got into the car, closed the door and put his hand on the steering to drive the car into the bay. Which was shocking to me because I had the keys in my hand and the car was off . Another associate said he gets ahead of himself sometimes. I tried to ask another associate about the flat and he said I don't speak English. I was quoted a price and agreed to it. I was never called to let me know the job was finished. I scanned the tag after about 3 hours and it said there was a problem. I went back and the car was finished. I was given a different total and when I asked why was the total different , I got a blank stare and no real explanation. The whole experience left a bad taste in my mouth and I will never go back there, even if I had 4 flats. Nobody seemed to know what customer service is truly about.

Barry always take great care of me and always gets me out the door quick. I took two cars in for pa…read moreinspection.last week without an appointment. He got them both done. His prices are always reasonable. I can always depend on him in a pinch.

Recently moved to the area and was trying to find a good reputable place to have my car inspected…read moreand my emissions done. I called on a Thursday and wanted to schedule for the next day, the kind gentleman on the phone informed me he was down some employees and wasn't sure what he could do but that I was welcome to drop it off. Well I did just that, behold I get a call around 3pm that my car was done and ready for pick up. Regrettably I received the message later that night and was unable to make the pick up. Barry worked with me and I was able to pick up my car and get everything sorted the next morning. Not only did I feel like I was being taken care of and respected but this man makes you feel like you're walking into a family place. No games no gimmicks no pressure for a million things. Thank you Laser Lube, you absolutely have a new customer for good!

I experienced a quick response on the phone when I called. The front desk was pleasant and…read moreprofessional and the mechanics were ready at my appointment time and were fast and efficient. Thank You All, Dave

Dealership owner arrived in a Ferrari. Laughing at vehicles being purchased as if he was a higher…read moreclass than the rest. Their appraisal value was 14,000 less (average) of what 4 other dealerships offered me for my Vehicle. I guess we know why the owner of this dealership drives a Red Ferrari that he Rev's the engine so that you know he is there. Pathetic to say the least. I'll go somewhere else, thank you!