I used to have AAA and State Farm gave me a better rate. I had to file a vandalism claim and the…read moreprocess was easy. Take a few pictures answer a couple of questions and a check was sent right away. State Farm has been the easiest insurance company I've ever dealt with. Ask any body shop, and they'll say State Farm is the best. I've been with Tatiana for a few years and I'm so glad I switched over to her. Oh yeah and I just finished talking to her about life insurance and I'm so upset I didn't get it sooner. To cover my daughter for $100k for the rest of her life, we'll pay about $18k into it. To cover my wife for the same, we'll pay almost $30k into the policy. We were kicking ourselves for not signing up at 18.

We call the office & speak to Oscar once or twice a year since our daughter moved to LA. Yesterday…read morewe called to figure out how we could lower her insurance payment. Oscar was polite and helpful as usual. He's always such a pleasure to speak with!

I had some pretty serious questions related to my coverage. Ultimately, I had been redirected to…read moreanother insurance agency and was no longer a Gaspar customer. Tim had been my agent up until that time. The new agency was doing very little to help me. I kept calling Gaspar with questions. They did not have to help me. It's understandable; if I'm not their customer, why would I have any expectation of service. The receptionist, Marjorie, did a lot of digging to find answers for me. I was frustrated, so I am sure I was NOT fun to deal with. She took the time to go above and beyond. She really didn't have to. I imagine that kind of customer service is extended to their real clients.

Jeff Drozen was my agent and he helped me save about $400 on my annual premium after bundling my…read morecar and home. I was skeptical at first, and I thought I had really great/cheaper coverage with GEICO when doing my own research. However, Jeff patiently walked me through each line item and helped me shore up my auto coverage. He was persistent, responsive, and ultimately he helped us get great coverage with Mercury. I would recommend at least a phone call to Jeff when trying to find a cost-effective insurance bundle.

Over the past few months, I purchased several policies, and Jennifer was very patient and…read moreaccommodating with all my questions and requests. The process was very easy, handled entirely through emails, and very straightforward. I also received quotes from different companies with various deductible options. Overall, I'm very happy with their services

I had such a great experience working with Steve Feig at Gary E. Krouse Insurance Services! Steve…read morewent above and beyond to help me find the best and lowest car insurance rates--and he made the entire process so easy. He was professional, friendly, and an absolute pleasure to deal with. You can tell he truly cares about his clients and takes the time to make sure you're getting the best coverage for your needs. If you're looking for someone who's knowledgeable, responsive, and genuinely wants to help you save money, I highly recommend giving Steve a call!

I have been with this office for a little over 5 years, and I've NEVER beeen disappointed with…read moretheir service. Today Jeniffer helped me with adding a new truck to our policy and she was amazing! Very generous and attentive. Made the endorsement go smoothly and helped explain everything diligently. Thank you Jeniffer for keeping the standard high for customer service

Michelle Barillas is an amazing and most professional insurance agent my husband and I came across…read moreand she is and always has been so helpful and most importantly saved a lot of money and time for us while trying to get the best deals for our auto insurance. We're so grateful and definitely recommend her services.

Just got my taxes done by Ann. I had all my documents ready like suggested on their website to…read moreensure I was getting the Maximum refund. I did my own taxes for the past two years thinking I was saving money but always had to pay so much to the IRS. I talked to a friend who is also a business owner and has been going to Su taxes for the past couple of years and she recommended making an appointment with Ann. Well, I went and I ended getting back some money instead of paying because Ann asked many so many questions that I had over looked when doing my own taxes and she explained things thoroughly. I felt so good knowing that it was done by a professional. I'm done doing my own taxes after this experience. Thanks Ann for all of your help. I've been telling all my friends to come see you and will see you next year ! Also they had refreshments & the receptionist was super nice !

I WILL NOT RETURN! I've been a loyal customer here for over a decade, but after tonight's…read moreexperience, I won't be returning. I had an appointment scheduled for 6:30 PM, yet walk-ins were continuously taken ahead of me. After waiting for two hours, I still had not been seen. At one point, the front desk assured me I was next, but another full hour passed without any update or acknowledgment. It's incredibly frustrating and disappointing to have an appointment disregarded like this especially as a long-time client. If you're UNABLE to manage both appointments and walk-ins effectively, then you shouldn't be accepting walk-ins at the expense of scheduled customers. Respecting clients' time should be a basic standard. Unfortunately, that was not the case tonight. I ended up leaving and taking my business elsewhere, and I won't be coming back. EVERYONE looked flustered and stressed out. I wouldn't trust someone doing my taxes if they were acting like this because they can easily mess up numbers. I'm also leaving a google review. And let me add before the owner tries to respond with some BS. This was a day before the tax deadline. It doesn't matter if it's the same day. Do not OVERBOOK if you can't handle the workload and do not take walk in's before appointments.

Couldn't be happier with the care received. We had so many questions and all were answered in a way…read morewe could truly understand. Medicare is so hard to navigate and happy to have this team of agents on our side.

I help take care of my 87 and 89 year old parents. I had my insurance broker take a look at their…read moreplan and she was able to save them hundreds of dollars! They have not heard from their current agency ( North Hills Insurance Svcs. ) in over 20 years. They do not even remember who they originally bought the policy from. My agent sent North Hills Insurance Svcs. ( see attachment below ) a standard form for them to release my parents so that their new broker of choice can handle their accounts. North Hills Insurance refused to release my parents and furthermore wrote the rudest note to my broker.......SEE BELOW. I called the agency yesterday and Timothy Regan ( office manager/owner) called me back this morning. I explained the situation very nicely and told him that I couldn't believe what a nasty note he wrote back. His response to me was "that was my father who started the business 30 years ago". He said they were not going to release my parents ( seriously......do you believe this! ) and that I should just get used to the idea! I said I would then need to invoke the "Birthday Rule" and he promptly hung up on me. Two things to clarify......."older" insurance policies used to be written so that the agent's heirs would continue to collect commissions after they passed away and they did not have to release anyone......this is no longer done.The "Birthday Rule" can change all of that now.......If you find yourself in this situation......you wait until it is the insured's birthday and then you no longer need the older agent of record's approval. Quite clearly, that is what we will be doing. My parents should have access to a professional agent whose desire is to provide quality service. The agents at North Hills Insurance deserve to be reprimanded, at the very least. Truly a disgrace to the industry. I have already taken steps with the DOI and Anthem to report their horrific treatment.

Great service all the time! The ladies are all super informative, wouldn't go anywhere else!read more

It's a small place but have been coming here for years. My family all go to Mirella. She is amazing!read more

Erika was so polite, patient, & professional. We changed our minds a few times, & she took her time…read moreto explain everything & reassure us. Her service, pricing, & overall quality were excellent I'd definitely recommend her! Erika fue muy paciente y profesional. Cambiamos de opinión varias veces, y ella se tomó su tiempo para explicarnos todo y asegurarnos. Su servicio, precios y calidad general fueron excelentes, definitivamente la recomendaría!

Such a quick and easy process to renew my expired vehicle registration; I was in and out within 5…read moreminutes, she printed everything on the spot and gave me my sticker. Will definitely be returning!