Morada Assisted Living Cedar Hill TX
I moved my Mother into this facility on 6 June 2024 and moved her out on 2 July 2024. Here's why:
1. Most of the care-takers my mother encountered were down right rude and unfriendly. I also experienced the rudeness first hand. Ginger is the best med-tech in the facility.
2. I reached out to the acting director, Bradley Buschow via text to introduce myself and to let him know my Mother had moved in 2 days prior. I also inquired about the broken handicap accessible remote door that was not working when we visited the facility in April and still was not working. This is a facility with elderly using walkers. Two days passed and I still had not received a response. I text back to confirm I had the correct telephone number and still no response. I finally asked the Marketing director if the number was correct and she confirmed that it was. I told her I reached out and did not get a response. She quickly said he was probably tied up (excuses) and she would reach out to him. Brad finally returned called and was anything but welcoming. He claimed that was his personal number and he doesn't carry his personal phone during the day... reminder...I sent text days ago. He then began to tell me he was unaware the door was broken. I told him it was at a minimum not working since April. He then proceeded to tell me the process of submitting a work request. Hmmm, is it the family of residents responsibility to submit work request for the facility? The next day, I submitted our 30 day notice that we were moving from the facility. Once again, no response. He finally reached back out to tell me the door was fixed and if there was anything he could do to improve our experience at Morada....TOO Late Brad!!
3. I reached out to the Business Manager Barbara, 4 days ago regarding final rent payment. Still awaiting response and we moved out today,
4. The Management team has no urgency in matters, lack common business relationship acumen and do not know their residents. Leadership starts at the top and flows down. This is probably why they have so many caregivers that act like they don't want to be there.
5. Morada corporate, this facility needs an overhaul....or maybe you are aware of the poor leadership team and just don't care about the care of our elderly. Do Better!
6. PLEASE do not move your loved one into this facility!
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