What could improve?…read more Just about everything. How about having the office open during posted hours? How about access to the bathroom during posted hours? How about actually having a secure, locking door to the storage spaces. There's been no lock on the door to the storage space for years! On top of all that, they're over priced and completely inflexible.

Rented space there this weekend and the customer service experience was amazing. They took the…read moretime to show me around and help me pick the storage unit that best met my needs

The elevator has been broken at this place for a month!!!! My storage unit is on the second floor…read moretoo so I have to use the stairs, smh. On top of that, one of the main doors to the facility has been broken for 2 months. This place will hound you down to get your payment, but don't wanna fix their facilities broken issues. Do not get a storage place from here, you've been warned. Also, I doubt that the good reviews for this place is legit because it's absolutely horrible.

From the owner: Store your belongings at Extra Space Storage on 553 Saint James Ave in Springfield, MA today. Our…read morelarge selection of storage units, exceptional security, deliveries accepted, wide drive isles, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

These guys were amazing. the veteran affairs officer contracted them to help me with my move they…read moreshowed up prompt and on time. My house was still a disaster from moving but they didn't judge and helped get everything I asked for on the truck. Being broke from everything thus the Va help I couldn't afford to tip but offered drinks and food which they very politely declined I just felt horrible because you guys were so fast! My daughter wanted to be in the picture and they were awesome with the kids to. They even offered to help unpack my van before they drove away because they saw me but I could t do that you guys were to nice thank you so much!

I can't say enough good things about the incredible admin team and the men who moved me. I was so…read morestressed having just lost my father and they all made it so easy. Thank you Ideal Movers!

If your looking for a great moving company, you can stop here. Stephan, Jesse and Abner killed it…read more That means they came, saw and conquered. They were non stop until the job was over. They handled everything perfect and made sure we were happy. Better than any other company we have used. Solid. 4-20!

I thought our experience would be a bit better considering all the good reviews but this was our…read more3rd move with movers (different companies each time) and although it wasn't a terrible experience, it wasn't the best either. The front office worked with me to accommodate our moving date which was great and said someone would come out to do an estimate, gave me a general time frame for their arrival, and said they would call when they were on their way. As a mom with a 9 month old who has a nap schedule and a dog who barks at everyone who walks past our door, this is extremely important to me. The guy arrived without calling and I had to rush to get the dog out on his lead before he woke up my daughter. He took about 15 minutes to do the estimate, said we'd need one truck with 3 guys and overshot on the time which I expected so no biggie there. Moving day arrives; the crew had loaded maybe 3 rooms (out of 8) and kept saying they were going to need another truck multiple times to the point where my husband and I said screw it, take only the large furniture and heavy boxes and we'll move the rest on our own. 2 of the workers busted their butts while one sort of just organized the truck and then one of the guys busting his butt and the organizer bickered most of the afternoon. The third guy even came and apologized to me and my husband for having to listen to it! A chandelier was broken during the process and no offer from the company to repay us for us or anything. Then the icing on the cake was the foreman did our bill, I had a debit card and he said I had to call the office to do it and I did, at 330 in the afternoon, and the lady who does the payments had left for the day! What?! So in all the craziness of moving I couldn't remember where I had our checkbook and thought I left it at the old house. The office said I could drop it off by 5pm and the foreman said no worries we'll go to the old house with you and we'll bring the check, no extra charge for the time. Only halfway there I realized where it was and had to just stop at the bank and withdraw cash. My husband was in a separate vehicle and got there before me and told them that I had to make a stop. When I got to the old house (which was 20 minutes after my husband and I spoke so he had communicated with them that I had to stop) the foreman was on the phone asking if he should run the clock. Why did you offer to do it at no cost then try to call and ask your boss if you should run the clock? Makes no sense. All in all, it wasn't an awful experience but not worth 5 stars to me and I likely wouldn't recommend them to friends or family.

Sitterly movers were moving in a downstairs neighbor, and decided to grab a statue in my garden to…read moreprop a door open as they moved the neighbor in without asking. I got home and noticed this and I took the statue upstairs, and through my window heard them complaining that I had taken in the statue. When I called them out through my window they started yelling at me and couldn't care less that they had done it. If this is what the company is like to neighbors I can't even imagine what they would do to the people who's things they're charged to move.

So maybe our experience was just a fluke but…read more.. We booked Sitterly to move our furniture to our new apartment. They were supposed to arrive at 8:30/9 AM, which was confirmed by phone by them the day before. 9...9:15...nothing. We call their office-- they're closed on Saturdays. We call the salesperson who quoted us-- no answer. Finally, I think around 10 we hear from the sales guy. It turns out that the movers grabbed the paperwork for a move in two days, showed up, the people said, hey you're early, and they left. (Lesson #1: If you grabbed the wrong paperwork, wouldn't you return to the office to get the right paperwork?) Salesperson talks to them and tries to see if they can still come. We hear back. Yes, the movers will come at 11:30/12. It's 12...12:15...nothing. We call salesperson back. Voicemail. (Lesson #2: You already stood us up once, your movers ostensibly have our paperwork and therefore contact number...why aren't they informing us that they'll be late?) We hear back from salesperson. It seems like today won't work, might have to be tomorrow. We say we need to think about it and call back. We do, and insist on today (we've now spent/wasted like 6 hours waiting for movers to come). Salesperson tells us that they're not sure it's going to happen this weekend. We ask if we can talk to the dispatcher. We can't because that person only has a personal cell. (Lesson #3: So if you move on a weekend, there's no one you can contact if there's a problem? Lesson #4: Why can't you come this weekend? Because you're too booked? Can't you give us more information?) The salesperson was nice enough to recommend someone else who was available, but we decided to move everything ourselves because we were so fed up / didn't trust anyone anymore. We've never used movers and thought it would be such a good break. Instead, this experience made our move twice as long. Appreciate that mistakes happen, but this is three in one day (1. AM time missed; 2. PM time missed; 3. Cancellation on same day.)

Ted delivered an 8x16 unit to my home in Tamworth. Easy and seamless transaction. Storage unit is…read moretop-notch. So is Ted.

My items were damaged in transport. The owner was rude and uncompassionate to help remedy the…read moresituation. I decided to take the high road clearly I was not getting any resolution.

These guys are awesome! I thought moving from Boston to Germany was going to be a total stress…read morefilled nightmare. Not to mention expensive. But I was proven wrong. These movers are extremely professional. Communication was a breeze, everyone I spoke to was very polite, and the process was super simple. We set a date for our move out and they arrived right on time. They packaged everything quickly and carefully, loaded up the truck and we were done! Delivery time was really quick and everything arrived in Germany in perfect condition. Seriously, not one thing broke, which I personally didn't think was possible when moving. I am unbelievably happy with their services and recommend them to anyone who's making a move from the US to Europe!

Sunset international shipping in Boston was an easy service to use as I needed to ship out some…read morecommercial kitchen appliances over seas. It saved me a ton of time and money as well. It was a sigh of relief and it was delivered as promised. Not to mention the staff was very friendly. Highly recommended!