Sitterly movers were moving in a downstairs neighbor, and decided to grab a statue in my garden to prop a door open as they moved the neighbor in without asking. I got home and noticed this and I took the statue upstairs, and through my window heard them complaining that I had taken in the statue. When I called them out through my window they started yelling at me and couldn't care less that they had done it. If this is what the company is like to neighbors I can't even imagine what they would do to the people who's things they're charged to move. read more

Sitterly is a terrible moving company. I chose Sitterly to move me from MA to Florida. It was a big move. Not so much furniture but I have a big wood shop and lots of building materials. The furniture I do have is decent solid cherry pieces I've had for years - and through several moves. I paid ~$19k to Sitterly to give you an idea of the size of the move. Though there were hassles (e.g. 'dedicated trucks' ended up making another stop), my main complaints relate to the damage of furniture and tools and to the subsequent claims filing process. Sitterly's expert movers turned out to be well meaning minimum wage workers. It was not fun to watch. Furniture moved on a hand truck with no blanket to protect the surfaces. A desk tilted up to putting all the weight on two legs permanently distorting it. Wood table legs taped together without protection so surfaces are damaged. The list goes on. I'll try to add pictures. Since the move Sitterly has wiped their hands of it, telling me to talk to Atlas. Atlas has been horrible in their own right. Both Sitterly and Atlas have only responded after I've threatened to post a bad review. I'm posting it so you can image how this has proceeded. My suggestion: Do not use Sitterly Movers if you can possibly avoid it. read more

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So maybe our experience was just a fluke but... We booked Sitterly to move our furniture to our new apartment. They were supposed to arrive at 8:30/9 AM, which was confirmed by phone by them the day before. 9...9:15...nothing. We call their office-- they're closed on Saturdays. We call the salesperson who quoted us-- no answer. Finally, I think around 10 we hear from the sales guy. It turns out that the movers grabbed the paperwork for a move in two days, showed up, the people said, hey you're early, and they left. (Lesson #1: If you grabbed the wrong paperwork, wouldn't you return to the office to get the right paperwork?) Salesperson talks to them and tries to see if they can still come. We hear back. Yes, the movers will come at 11:30/12. It's 12...12:15...nothing. We call salesperson back. Voicemail. (Lesson #2: You already stood us up once, your movers ostensibly have our paperwork and therefore contact number...why aren't they informing us that they'll be late?) We hear back from salesperson. It seems like today won't work, might have to be tomorrow. We say we need to think about it and call back. We do, and insist on today (we've now spent/wasted like 6 hours waiting for movers to come). Salesperson tells us that they're not sure it's going to happen this weekend. We ask if we can talk to the dispatcher. We can't because that person only has a personal cell. (Lesson #3: So if you move on a weekend, there's no one you can contact if there's a problem? Lesson #4: Why can't you come this weekend? Because you're too booked? Can't you give us more information?) The salesperson was nice enough to recommend someone else who was available, but we decided to move everything ourselves because we were so fed up / didn't trust anyone anymore. We've never used movers and thought it would be such a good break. Instead, this experience made our move twice as long. Appreciate that mistakes happen, but this is three in one day (1. AM time missed; 2. PM time missed; 3. Cancellation on same day.) read more

I used Sitterly to move me within town in Western Mass in the fall of 2019. They gave a competititive quote, it was accurate, they were on time, and there was no damage to our furniture. The head of the moving crew was a funny, friendly guy and there was good communication throughout the entire process. I wouldn't hesitate to recommend them. read more

This is a fantastic company! I recently received a job offer in Boston and needed to relocate from Hartford within a very short time period. Sitterly came out to my apartment a couple days after I called them, and gave me a very accurate and reasonable quote. The day of the move the guys showed up on time and ready to go. They worked, quickly, professionally and took care of all of my delicate and treasured friends (My TV, Couch and Mariah Carey CD collection). The movers were pleasant, respectful, friendly and didn't complain once about the cold weather. I'm usually pretty OCD about strangers touching my stuff, but these guys made me very comfortable. The Sitterly Movers, made a potentially stressful situation, stress free! I would 100% recommend them in the future! Thanks Sitterly! read more

Great experience with Sitterly movers. I researched many moving companies before deciding on them. Brian came out and gave us a written estimate for the move, which seemed like a decent price. To save money the whole house was packed, and everything was ready for the movers when they showed up. We moved all lamps and pictures too. Our house close date was moved like three times and Sitterly was willing to change the move date along with us. We learned on Tuesday at 4pm that we had to move Thursday morning, and Sitterly somehow fit us in. The truck showed up Thursday morning at 8:20 am, and the guys were loading the truck within five minutes. They worked nonstop like beasts until the whole trucked was remarkably packed like a damn Tetris game by 12:30 noon. They protected the floors and door jambs of house. Plus they moved in the cold and pouring rain. After the truck was loaded they said they were going to lunch for like a half hour. They got to the new house at 1:20, and were unloading by 1:25 in the still pouring rain. The whole truck was emptied, and all beds assembled by 4:30. The guys were absolutely soaked. For the most part all labeled boxes were in the right place. We actually left while they were moving to sign the close papers on the house. The only thing I found broke was the bottom of our chiminea, that was broke off, which wasn't a huge deal. Total move time was 7 1/2 hours, including 30 minutes travel time. We were estimated at 8 hours. At the end of the move we were given paper work with 9 1/2 hours, which pissed me off, because it was inaccurate. The head mover said we could call and complain, so we did, and money was taken off. We still paid about $200 extra, plus I tipped each guy $60 each. Total move was like $2300, including $180 for insurance. Everything was good, and the move a success considering the horrible weather. They even came back a day or two later to return the air filter cover from my lawn mower that must of fell off in their truck. I did not like being hustled at the end though. If you use them make sure you record when they show up, leave, show up, and leave again. Next time I would not get the optional $180 insurance. read more

I'm disappointed with the service. I've hired them to just load the trailer I've rented for my long distance move. All the boxes were packed in the garage and labeled in order: load first, second, load last, so all they have to do is load accordingly in the trailer. They finished their work in 1.5 hours but charged me for 3 hours (they said travel time...Since I was very busy with the move I didn't check that; it turned out after that it only takes 15 minutes to get to my house and 15 minutes to go back - that is 30 minutes - what happened to the extra hour????!!!! I would really like to know - I should get a refund for that extra hour.) I thought they are professional, but it turned out that they loaded heavy boxes over light boxes, given that I've labeled the boxes don't put boxes on top and handle with care. When I received the shipment, the boxes were damaged/broken. Also, I've asked them to secure the load since it's a long distance with ropes and straps as suggested by the moving company but they refused to do. When I removed the bulk head at the destination to unload - which by the way didn't know how to install because they didn't want to read and follow the instructions - I've noticed that the load has shifted; some boxes and other items (TV and a huge painting) were upside down and was tricky to take out, some fell and broke - again they didn't secure it with ropes. Hopefully, management considers these reviews and shares with their employees to improve the service. read more

Everything was either scratched, gouged, or scraped during the move. Makes you want to scream just thinking about it. The fellows were charming enough, but that did not stop them from, say, putting a metal legged cabinet on top of a maple coffee table without as much as a newspaper for buffer, and scratching it all up. An epitome of the dozens of other such damages they incurred. read more

I had this company come out to my home in MA to give me an estimate on a long distance move, which is standard practice. They sent a guy named Dean Brannigan, and we did the tour of my house and he provided a written estimate. Due to their location close to my house and my need for boxes, I sincerely wanted to do business with them, but I had some issues with their estimate. Even though they tout their fleet as "fuel efficient", their fuel surcharge was DOUBLE the other estimates I had received (Allied, United). They also wanted to charge me $250 to crate a table top, which is outrageous. They also had this other thing about providing "free" insurance, and it obviously wasn't "free". I contacted Dean and told him I would crate the table top, and to see if he could do anything about the fuel surcharge that was making their estimate higher than the others. I simply asked him to "tighten up his quote". Not only did he not revise the estimate, he didn't even bother getting back to me. Probably a good thing that I found out their Customer Service is horrible BEFORE I signed up to move with them. I would definitely steer clear of this company. Something about the way they operate is slimy..................I'm going with Allied. read more

I have moved 7 times in 7 years using all different movers (local and not) and this experience was by far the best. Bill came to give me an accurate estimate and was a pleasure to work with. The moving crew - Brian, Ryan, Tim, and Victor-- were awesome and got the job done quickly. Their great personalities and positive attitude actually made the moving day fun (how does that even happen?) They were all extremely hard workers and made sure we were satisfied with everything. I will certainly be recommending this company to everyone! Thanks for everything!! read more

THIS REVIEW IS FOR A MOVE DATED 6/2016 (I didn't use Yelp back then) PROS: On time for pick up and delivery Good communication Good transit time CONS: Minor damage to furniture Not the most professional delivery crew Overall good. read more

Jon, Wesley, and Nick S. did a great job with my move. They packed breakables carefully and were prompt and professional. There are a lot of terrible moving companies out there, so it's nice to find one that isn't scammy! read more

Bill could not have been more helpful in getting us ready for the move. Roger and his gang were careful in their packing and took extra care to make sure they knew what they were moving and what we were taking. A great job by all. read more

Beware of the paperwork for the insurance. I bought the 100% insurance, which was pricey. Some of my items arrived broken. However, they denied all of my insurance claims since I self packed. So, unless you shell out big money for them to pack everything, don't bother with the insurance. I'd steer clear of this company- they are just out to make a fast buck. read more

I had Sitterly move me frm Agawam Ma to Naples Fl they came out & was courteous & on time but thts all tht they can do a driver named Bernard drove my stuff half way and I guess he didn't want to work so he told another driver to take the load the rest of the way even tho your contract states tht the same driver tht picks up / drops off and during the switch the driver tht picked all my stuff up throws it outta his truck and into another where he broke my brand new master bedroom set he ripped the headboard right off & didn't have the balls to even contact me to tell me anything about it also during this time a few boxes disappeared just happns to be the box w/my wife's Jewelry in it imagine tht !!!!!!!!! Well I wish the story was over but it's not the other driver who finished the job frm the first drive this truck breaks down for a day and a half in Tampa so where hanging around the empty home for a week now with nothing in it waiting on a broking truck the time he got here I was just happy to see the rest of the stuff tht they didn't break or steal my advice STAY AWAY!!!!!!!!!!!!!!!!!! read more

Terrific experience with this company! They, quite literally, "saved the day" for my college freshman daughter packing up dorm room to leave for summer break. She originally contracted with another company which came to campus, signed kids up, and gave them a max of 4 boxes to fill, after which company would pick up, store for the summer, and then re-deliver in the fall. Sounded great until daughter had more stuff than 4 boxes would hold .... and this "other" company wouldn't give her anymore! To make matters worse, this realization occurred on a Wednesday, and her flight back home was Friday, so she only had a day and a half to figure something out. Sitterly Moving & Storage to the rescue! "Kelly" was great with her can-do attitude, working thru logistics and keeping both mother & daughter (hundreds of miles apart) calm. Within a few short hours, a Sitterly crew was at my daughter's dorm room door with the extra boxes she needed. She filled them, sealed them, and the moving crew hauled them away. Problem solved, crisis averted! Needless to say, we will be working EXCLUSIVELY with Sitterly from now on. Great job, Sitterly! Great job! -BP read more