Update to my quest for credit on a returned item. After the stated policy time of 5 to 7 business days for credit on a returned item had passed I again called Moosejaw to inquire as to why my credit card account had not been refunded. The 7 business days date from receipt of the returned item was December 20 and as of the 26th I had no refund and no confirmation email regarding the fact that they had received the returned item on the 11th of December. All I got were more excuses about how busy they were and that they were running behind schedule. After I expressed my dissatisfaction quite strongly they finally sent me an email saying that my return and credit had been processed. Needless to say I will not be using this company in the future. They are a poorly run business and DO NOT follow their stated policies and the excuses are beyond acceptable. read more

Never received my item and customer service stated they couldn't do anything about it. Horrendous customer service. I will not be shopping at Moosejaw ever again. read more

I had a great experience with their online price match program. I just did an online chat with one of their customer service reps and they matched the price for a North Face jacket I found cheaper on another website. I checked my credit card statement and sure enough they adjusted the price lower and gave me 1000 bonus points to spend at their rewards shop. My customer service rep, Orpheus, was very helpful, straightforward, and answered all my questions. I would definitely shop their website again. Update: Received my order yesterday. Fast shipping even for standard speed. Packaging was okay. It was a shipping bag with a bit of funny advice printed on it, "No knife, use teeth." There was even a sample of Tom's deodorant included and Moosejaw stickers. All in all a good online shopping experience read more

Called and asked about product, they are super professional and nice. Picking up in a day or two. I love this place.

I used to shop here a lot and they were awesome. In December 2017 they started charging sales tax in states that didn't require them to charge sales tax. I have moved to backcountry.com who does not charge sales tax in Missouri. Moosejaw's customer service has a lot to be desired also. They are unable to edit any orders and get pretty snippy if you try to cancel stuff. read more

I recently purchased a new Yeti 45 from Moosejaw online store. Not only was it over $70 cheaper than everywhere else, it was the special edition color that is real hard to find local. The shipping was quick, think it took about 5days to get here and it was in perfect condition. Awesome purchase..! read more

This review is for their online experience. There is always a problem with the orders. For instance, they asked me to make the "we made two charges..." confirmation on a card that I already confirmed with them (which delayed the shipping). Speaking of shipping, the order takes a long time to ship (I made 3 orders and they took, on average, around 10 days just to ship, even when they were supposedly in stock). Finally, they didn't honor a price match, even when all conditions were met. Each point might sound not too relevant, but it's annoying to have at least one issue every time I try to buy something. They are funny, but that doesn't offset the bad customer service. I won't buy from Moosejaw again. read more

Y'all - this store is so awesome! The staff were super friendly and helpful! They have a wide variety of items...lots of Patagonia and Northface stuff. My husband and I both got Patagonia jackets. The store was small, but not cluttered. They give a 15% military discount!! I could have bought everything in the store. We will be back! read more

Great products and customer service as usual! Ignore most of the negative reviews here, they're almost all for the online store. In-store experience has always been great for me. read more

This is a review for moosejaw in general, not this particular location, however this is the location at which I tried to make my return. Don't ever order climbing gear from this company. They won't return or exchange any climbing gear that is weight bearing under any circumstance. Now, don't get me wrong, I understand the said reason behind this policy, however in today's market place that does not align with the climate of pretty much every other Climbing retailer that I have ever dealt with in my over 10 years of being a climber. What I'm saying is pretty much everywhere else will return or exchange climbing gear if it does not fit you properly and is unused. I ordered a harness that happens to be too small on me, and now I am stuck with it even though I haven't even left my home with it. The basic idea of most climbing retailers is that they take the hit on returns in order to keep customers. Moosejaw has lost me as a customer. read more

I made two purchases online to Moosejaw in the past 30 days and I will not be ordering anything more from them, as they have a serious problem with either quality control or purchasing or both. The issue is that items are not sized accurately. I ordered two pairs of shorts in my usual size. (I had order another pair of shorts from LL Bean 2 weeks earlier and the size was perfect) For some reason Moosejaw shipped the two pairs in two shipments spaced a week apart. When I received the first pair and tried them on, I found that they ran small and therefore I was going to have to order a larger size. Based on input from cust support, I waited until the second pair arrived, tried them on and then sent back both pairs -- at my expense. After a very long wait, the replacement shorts arrived and while still smaller than expected, they were usable and therefore I kept them. I ordered a pair of winter gloves (in July) only because Moozejaw told me I could use the points I had accumulated from buying the shorts to reduce the cost of the gloves. I order size Medium -- the size I always order, but when the gloves arrived they are larger than expected. I refuse to spend any more money returning improperly sized items to this vendor and simply will not purchase anything from them in the future. Bottom line: I would not recommend buying any clothing from this company under any circumstances! Van Smick read more

I ordered through Moosejaw for the 1st time and LOVED IT. I ord'd a pair of Keen sandals late-evening 6/16 and already rec'd them in the afternoon of 6/18. They were the best price, exactly what I ordered and just an overall nice experience. To top it off, the humorous emails and web content is added bonus. Whomever writes them has a great sense of humor and I think we could all use that (especially now). read more

I'll make a few points about my experience with Moosejaw online international service - Their actual attitude and ethos to customers is quite contrary to their "cool" website persona which is absolute try hard cool yet actually incredibly humourless and transparent. You'll understand when you go check out their site! When my package was stopped at customs to have duty fee's and taxes paid as I was just $56 over a $1000 limit, they would not revise the invoice to help me out. They instead lied to me and threatened that if I didn't pay the duties and taxes my package will be destroyed in 24 hours. I immediately called UPS and they told that they definitely do not do that. Being a paying customer of a $1056 order you would think they would treat you better than lying and threatening you with false claims just to get you out of their hair. To note, my package is not destroyed and won't ever be after conducting some of my own research! After speaking to UPS and my own countries Border Customs service they both told me the exact same thing which is the only person who can help you is the merchant by sending a revised invoice to the UPS brokers and that it was not illegal, contrary to Moosejaw saying it was. So Moosejaw either thinks I am bullshitting or they are actually just genuinely some really terrible people for what happens next. They contact me asking me to snitch on the UPS workers that were trying to help me out. I told them to call the number I used and do their own reporting. Also they actually did contact UPS about my order and had it marked as abandoned by them. Which is pretty much just leaving me in the dark and trying to bully me into paying these ridiculous duties and taxes. Now remember they abandoned my order not me. I'm still in contact with UPS and trying to work through it! Now if anyone is unethical about how they are treating people it's Moosejaw. And as for their "Help feed the homeless" campaign with just 20% of proceeds go to help feed the homeless for buying some crappy shirt that markets their unscrupulous manipulative brand. Yeah right, you think people can't see through that. The company is a joke and a prime example a capitalist company trying to use socialist and communist principles to market themselves for their own greed. Moosejaw makes me sick to my stomach and they are a prime example of what is going wrong in this world. They should quit riding on the backs of actual legitimate companies that do help people just for their own false advertisement! I've shopped with so many online outdoor companies it's crazy and these guys are by far the absolute worst. I would recommend any of the following before trying out Moosejaw- Campsaver Backcountry.com REI Banana fingers (UK) Sierratradingpost Trekinn.com (sometimes long postage times, but decent prices) read more

Interesting how consistent these reviews are... I don't think this is a real company, I think they are middle men. I think they have a huge selection on their website, but when you order something they just find it, mark it up, and then sell it to you. My order was "backordered" and I got an email stating it will be shipped to their "warehouse" in 2 to 4 business days, and then shipping will be upgraded for free to priority mail. None of that was true. I got my shoes today, two days shy of one month after I ordered them. Almost ONE MONTH after I ordered them?? When I asked about the initial email stating 2 to 4 days, and then priority mail this is what they wrote back: "We are aware that the email is misleading and are working to fix it" Unbelievable... I just wanted some shoes, not a bunch of lies and weird excuses. And they are big on the corny phrasing and wording... thanks a lot Mooooooooose Jaw! read more

Buyer beware. They lie cheat and steel. Orders come weeks after delivery. They refuse to cancel orders. They ship the wrong items. Customer service is very rude. You will be much better doing business elsewhere unless you love headaches and challenges. read more

Avoid Moosejaw online. We placed an order for a Patagonia jacket and it was not delivered on the date promised. After two extensive chat sessions, my wife has decided that she is unlikely to buy from Moosejaw again. And she won't be buying three or four very expensive gifts for Christmas from Moosejaw. They wanted me to fill out a postal service form, that's quite extensive, and includes the requirement for a code number that our postal carrier presumably placed at our front door when they were unable to deliver it. However we never got that note and the Moosejaw people even told me that they had attempted to make the delivery to the wrong address. Then, on my second chat session, the Moosejaw gal wanted me to make my inquiries through UPS, since this is a UPS-to-Postal-Service delivery. I don't know where these people are coming from that they think of failure in delivery by THEIR delivery service becomes MY problem, my research project. If you look at the photos this is a little hole in the wall mountaineering store that's trying to provide online sales but just doesn't measure up. Moosejaw you should be ashamed of your customer service. You do not live up to any values of customer care that I've ever seen succeed in decades of being a retail customer and over the last 15 years as a online retail customer. read more

I ordered an item online but emailed them immediately upon receiving the confirmation email asking to cancel the order. No reply. 5 days later, they told me they could not cancel it and I would be responsible for all shipping/return charges. I chatted with them online about an unrelated subject and the live chat person was the rudest person I've ever live chatted with from any store. I chat with Amazon almost every day regarding my hundreds of orders per year, and I've never encountered anybody so rude. It's like they don't want your business. Don't worry, you've made sure I'm never coming back. read more

This is a review for moosejaw.com. I ordered a North Face jacket with 2 day shipping. Subsequently when I received the confirmation, my order was for 2 day business shipping with only weekday delivery. This didn't work for me, so I called Moosejaw and asked for them to either expedite the shipping or cancel the sale. They dealt with the shipper and said the item could only be returned to them, not expedited to me. So I asked for a refund. They immediately refunded the shipping charge of about $20, but would not refund me until (or if) they ever got the jacket back from the shipper. I contacted PayPal and was awarded a refund of the purchase price. Problem solved. NO!!!!! Moosejaw then recharged me for the shipping for a 2nd time, five days after they had credited me. So again I disputed and won my case. Don't use this site. It's a nightmare and they do not take responsibility for the problems they cause. It is unethical to charge me a 2nd time without my approval, and after the dispute was resolved in my favor. read more

Definitely not happy with my experience with this online store. Was charged $4.95 for original shipping on an item. When I had to return it because the quality was less than I expected, I was charged $7.95 to return it! Why does it cost more to return it than it did to ship in the first.place??? Answer: because they don't want you to return it, so they GOUGE you on the price to discourage you! Rediculous. I will never buy from Moosejaw again. read more

I have bought moosejaw stuff online and sincerely wish I hadn't. The (expensive) "waterproof" down coat that I bought is absurdly cut for a gorilla - long, long arms, tight across the back. And it is NOT waterproof or even warm. Plus, even though I unsubscribed from their email list, I keep getting stupid and childish emails asking me if I am sure that I don't want to receive their emails. Moorsejaw sells substandard stuff and you really do not want to be involved with them. In particular, do NOT give your email address if you value your privacy. read more

I tried to order a jacket online at moosejaw.com using an Amex gift card I received for Christmas. I triple-checked the balance and it was all there. When I tried to order online, the transaction was denied, and it encouraged me to reach out to Customer Service for help. I opted for the "chat" option, and 30 minutes later, they weren't able to solve the issue and tried to blame it on my card (which I sent screenshots of the balance to). Their website/customer service is horrid when it comes to payment. I will stick to Zappos! read more

Crappiest customer service I've had in a long time. I bought a $500 Spyder ski jacket off their website. It was delayed, and delayed, and delayed and when I called for an update they couldn't give me one. So I asked to speak to a manager and was told they were too busy to talk to me. I cancelled my order and the rude teenager on the phone could not have cared less that I had just cancelled a $500 sale. I thought this company was a good one but I will never buy from them again. read more

Awful customer service. Asked what type of tire they were selling, they told me it was a certain one. They sent me another and won't honor the original chat. Not impressed. read more

Terrible! I placed an order twice on their website and neither went through so I called. I talked to a completely inept salesperson who, after 20 minutes, finally recreated my order. I never received an email or any confirmation, but my card had been charged so I assumed the order went through. I called finally to confirm that my snow pants would arrive before our ski trip and there was no record of my order. The girl in the phone kept saying, "That is so strange. Huh. I can't find your order." Turns out they are sold out of the snow pants and I, apparently, am out of luck. read more

I love Moosejaw's selection of North Face clothing items! They have a wide range of clothing items from pants, shirts, sweatshirts, and light-weight t-shirts. I find great waterproof items here that work great and are a very reasonable price! read more

Moosejaw.com's cutesy returns policy is misleading. For one thing, a critical restriction on returning climbing gear is only disclosed down in product descriptions. I ordered a Black Diamond climbing harness that right out of the box was too small. I was familiar with the harness so I had not read the full product description carefully. As a result, I missed the No Returns on climbing equipment line. I have had one other experience with them regarding a return. Their "Lifetime Return and Exchange" policy is misleading at best. Don't believe it! Read product descriptions carefully. The only way you can return is if the merchandise is in original packaging, original tags, unused and fit to go right back on sale. In other words, don't take it out of original packaging. Climbing gear, not at all. Caveat emptor. read more

Online store experience: placed order Tuesday for a product that's in stock. It's finally shipping today, Friday. No tracking number expected until next week, and they can't tell me how it will be shipped. read more

I recently ordered a product and was sent the incorrect size. This company is well known to have fast and easy shipping/returns and prides themselves on excellent customer service so, initially, i was not to concerned. However, I have been amazed and extremely disappointed in the company's poor customer service and inability to resolve my issue. I have had more conversation than I can count with the customer service department through phone, live chat and e-mail. They have yet to be able to offer me a return label or a way to cover the cost of the return shipping despite my multiple conversations and attempts to work with them. The company offers great products, an impressive inventory, Competitive prices, and some pretty comical tag lines but apparently, if something goes wrong you're screwed and left to your own devices. read more

Company is offering Free 2 day shipping, That shipments will arrive before christmas or the order is free. After I chose the correct shipping to test this add, Moosejaw shipped out my product incorrectly then lied to me saying that i shipped it wrong when i specifically chose the correct shipping to test their online add. This company does not stick behind their Guarantee at all. Curious G (Online Chat Person) was anything but customer service and pretty just told me too bad and he would not honor their ad. I will never shop with a dishonest company. read more

I ordered a North Face jacket online from MooseJaw. They have many promo codes available and I got the jacket for a good price. When I went to place my order, I was having some difficulties so I decided to call the help line. The woman was very nice and helpful and I got my jacket within 4 days. I highly recommend. read more

I ordered a pair of Patagonia pants from Moosejaw that were out of stock on every other website. I ended up returning the pants but my experience purchasing on their website and talking to customer service was excellent. I would definitely order from them in the future. read more

Amazing outdoors store! The staff is super friendly and took the pain of ordering so many pants for me, of which I bought only one :) Great atmosphere. read more

I shop this store online all the time. The customer service is the best and very helpful. I had a jacket mis delivered by the Post Office, I called them and didn't hesitate to send me out another one no cost to me. They even overnighted package with signature required upon delivery. I have bought many jackets from these guys and will continue to. Sign up for the rewards program, is free and is best rewards program I've seen. Top notch place, wish they had a store in Portland, OR! I would be shopping there everyday! Thanks Moosejaw. read more

An error on their part turned into a pretty good experience. Two years ago I got swept into the Canada Goose craze and decided to order a Fusion fit jacket from them since they were one of the few retailers that carried this style. I placed my order but shortly after I called and canceled my order since I preferred a different style. I then ordered the preferred jacket to only get an email shortly thereafter stating my original order had shipped. I called and someone in customer service apologized and even offered me 15% off my 2nd order and provide me a return label via email for the wrongly shipped item. This is basically unheard of, since retailers are not allowed to discount any current Canada Goose models. So I did have to to drop off the unwanted jacket at UPS, but overall I got 15% off a Canada Goose Fusion Fit Langford Parka, a free Moosejaw hoodie, and a ton of Moosejaw pts which I spent on some gloves and another hoodie. read more

Fantastic customer service! Thank you Emily for helping me with changing the shipping of my online order. You're awesome!

Ordered a pair of boots with a 2 day guaranteed delivery. Their website said the boots were in stock. Actually said 4 pairs in stock. Took my money and never said they didn't have them. 2 days turned into 10 days and then they cancelled the order and still haven't refunded. I just looked and they still haven't updated the website. Still says in stock and 4 pairs available. Bad customer service!!! read more

The Moosejaw website currently advertises a 20% off sale for any single item (with exceptions). The "Exceptions" link does not list specific brands. I tried to order a Filson bag online but the site would not include the 20% off. I called Moosejaw and was told that Filson is excluded. Well, if Filson is excluded, then please be up front about it! I'm not wasting my time anymore with this site. read more

I ordered a pair of ski-boots online...2 days shipping...after 3 days all I get is a message from Moosejaw saying "Cancelled"...that was the only communication I received, No explanation !! Nothing !!, other than the fact they would refund my credit card. Looking at other reviews it would appear they just advertise items/sizes that are not in stock...Will never use again. read more

Goodness gracious, I haven't experienced such fun, friendly salespeople like this in a loooong time! I had a ball in Moosejaw, joking around with the staff, chatting about camping and running, and getting a free sweatshirt due to some promotion of buy a $49 item, get a free sweatshirt. (Gotta love that!). Clearly their space is not as big as REI so they don't have as much merchandise, but their prices are comparable and they have plenty of what you need. Day packs, tents, running gear, hiking shoes, other camping equipment, etc. My sis tried on hiking shoes and they made her walk up and down a "rock ramp" to see how the shoes felt if you were going up and down an incline - what a good idea! Again, it was really an enjoyable experience, the staff made us feel so welcome and comfortable, as if we'd all known eachother forever. (And maybe we will now, because I'd definitely go back!) read more

I'm a fan of the madness. You get the same selection and service of some of the larger national outdoors sports retail chains, but more fun. Hilarious twitter feed and enjoyable emails. read more