It has been a pleasure to work with Doug Martin and the entire Moore team. As first-time homebuyers Doug walked us through the process and answering our questions. While we were looking for our dream home Doug took the time to check in on us as to the status of our home search. After we went under contact we were put in the capable hands of Jennie Burkhalter who ushered us through the rest of the closing process. Overall the entire Moore team has been courteous, professional, and beyond helpful. We wholeheartedly recommend the Moore team for all your mortgage needs! Nicole M. and Paul C. read more

MooreTeam, specifically Jeremy Puckett, is outstanding. We are first-time homebuyers in the state of Georgia and Jeremy and the entire team made the process easy and seamless. Their company is extremely well-organized; they take the time to explain every aspect to ensure that you understand and feel comfortable with what is being presented and why. They do a great job communicating and in particular, delineating who does what on the team, and what you can expect from them. They make it easy for you to prioritize action items, what needs to be signed (all done electronically), what stage you are in the process, etc. Jeremy also went to bat for us to match an interest rate provided by another lender. Highly recommend! read more

Just closed on a home and the Mooreteam was there every single step of the way! They made sure to make this complicated process as simple as possible. I was alerted of deadlines throughout and had everything done 3-4 days ahead of closing for a super smooth closing date. Highly recommend them for all your needs with mortgages! read more

The Moore team were great to work with. They always had time to answer any and all of our questions along the way. They were always upfront and kept us in the loop during the home buying process. I would highly recommend Doug and the Moore team! read more

The entire experience Mark Moore and his team was wonderful. They were so helpful and patient with answering questions and talking us through all of our options. They were able to find solutions that worked for us and made the whole experience of buying a home easy and enjoyable. read more

The Moore team was so incredible to work with, I really can't recommend them enough. Our loan officer Jeremy was personable and communicative and made everything easy for us to understand as first time homebuyers.  We interacted with several other Moore team members throughout the home loan process, and they were also extremely friendly and helpful.  We never felt like we had been forgotten about or like we couldn't get our questions answered.  I expected buying out first home to be overwhelming, but it was actually a really positive experience where we felt supported by the Moore team along the way.  We would absolutely use them again and highly recommend! read more

The Mooreteam went above any beyond, jumping on the phone with me at a moment's notice. Vann did an incredible job setting expectations up front and being amazingly responsive throughout the process. In short the Mooreteam made what can be an extremely stressful process, very smooth! I would recommend their services to anyone and will work with them again should the need arise! read more

Fairway is one of those companies that go above and beyond to make their customers happy. Me and my wife were on the verge of losing our dream house and ernest money after having issues with Navy federal, USAA, and quicken loans. Our realtor Shoy, dug in her pockets of resources for us and pulled out this amazing company. Doug was our first interaction with the company and he assured us that he had made crazier situations work and he is a man of his word. We were back in a corner and Doug pulled us out and came through. Later we were introduced to Sharona who is also amazing and both Doug and Sharona fought extremely hard for us every step of the way. I seriously felt like there only customer through the whole experience not once did they have any delay in communication and they always answered there phones. Doug even gave me his personal cell phone number which is unheard of in this type of industry. I'm not a first time buyer of a home, I own two other properties and I know that i have never had this level of customer service. And if fairway has any idea on how important not only Doug and Sharona are to their bussiness but the whole Moore team then they would give them all a significant raise to compensate for how detrimental these people are to their success. Thanks Moore team and fairwayi general, best decision I've ever made working with yall. read more

It's my first time buying a home and the Moore Team were fantastic, patient and taught me a lot! Jeremy Puckett and Jennie Burkhalter worked with me and were quick to respond and very knowledgeable. It felt like the team went out of their way to help me however they could. read more

I was a young home buyer with no real knowledge of what I needed to do in order to buy a home but Doug and the entire team did a wonderful job at helping me with every step along the way! I had some trouble with my income because of being paid in tipped wages and switching jobs with other mortgage companies but the Moore team and Fairway found a way to make everything work out for me! I couldn't have asked for another team to work with during this stressful situation! Thanks again! read more

We are SO beyond happy with the entire Moore Team. They saved us from a VERY sticky situation and worked harder than I could see anyone else working to get us back on track and in our very first home. Kind, Professional, and on top of things, we couldn't have asked for more. I would 100% recommend using the Moore Team if you're looking into buying a home. We will always recommend them and look forward to using them in the future! Thank you for your willingness to go above and beyond for us! read more

We worked with the Moore team in early 2021 during the COVID19 pandemic to purchase a home. Everyone that we interacted with was professional, responsive, and despite everything being done remotely, very personable. The team's connections to the local community were instrumental in making the entire process very smooth. We would highly recommend them! read more

Doug, Jennie, Brittany, and the entire Moore team provided excellent service. Questions were answered promptly and the entire process was smooth. I would highly recommend Doug and his team. read more

From start to finish my experience working with the Moore's team at Fairway was amazing, easy, stress free and streamlined! They made the process to buy my first home great and I would highly recommend them to anyone! They are very knowledgeable, attentive, responsive, helpful, very easy to work and have exceptional customer service! read more

From first working with Doug, then Jeremy and lastly to Jennie this company has mastered customer service. Before calling this company my husband had been denied for a home loan based on credit score, so I helped my husband lift his credit and after about 5 months we tried again with this company and we were Pre-Approved! My husband and I were soooo happy and from beginning to end communication was consistent and emails were very clear and never confusing. We closed in 28 days which was great because our apt lease is up in December so we were on a timeline.. Now we will be moving info our beautiful home next Friday and I have God, my realtor and the Mooreteam to thank for that. God Bless you guys and if any of my friends or family need to buy a home I will definitely steer them your way. read more

Mark Vann and the Moore Team assisted us with our home loan in Atlanta. While the loan process itself can be daunting, the team was able to clearly walk us through each step and quickly answer any questions that came up. The team worked closely with both us and with our real estate agent to make the whole process from pre-approval to closing simple. We had an excellent experience and would recommend highly. read more

As a first time home owner, would absolutely recommend Moore Team as a lender! They were amazing to work with and very diligent with answering questions. This process can be very overwhelming and they were always there for support and answers. The whole team knew about your case, so if you were unable to get a hold of your exact lender, they all could help! Bonus, they brought fresh cookies to the closing! Highly Highly Recommend! read more

By far the best lending process I've experienced! Typically, I don't write reviews. Not because I don't want too, but I simply don't always have the time too. However, my experience was so amazing I had to let others know. I recently purchased a home with Mooreteam Mortgage Professionals. My specific lender was Jeremy Puckett and he came highly referred from a trusted friend. I had spoken to two previous lenders and felt like I was being sold on a specific loan type and couldn't get approved for my desired price point. When I spoke with Jeremy, he made the process seem easy and spent the time explaining all the details of the loan process. The team was also very responsive as I went to an open house on the weekend when most professionals were out of the office and I was able to get an updated offer letter to ensure I could submit my offer in a timely fashion. It was only due to the team's quick response that I was able to meet the seller's requirement of providing proof of a pre-approval for 5k over what I was originally approved for. Consequently, my offer was accepted!!! From there, the work from me to close was seamless! The team made it easy to submit documents and really supported me through understanding various options for closing. Not to mention I got an AMAZING interest rate of 2.625%! If you are considering a lender, look no further. I promise I am not paid to provide this feedback and I am not a con person trying to sell you on this lender. The Moreteam was truly great to work with and I am so excited to be closing on my new home! read more

Highly recommend using the Moore Team. It was my first time buying a home and they carefully walked me through the entire process, were super professional and responsive to any queries and most importantly got me a fantastic interest rate on my home loan! read more

I took my Real Estate Agents advise and worked with the Moore Team for my mortgage. They were easy to work with and most importantly accessible throughout the whole process. I will recommend Moore Team to anyone looking at buying a home. It makes a huge difference when you are going through a stressful process of buying a home to have people you can count on to help you out anytime you need. read more

Loved working with the Mooreteam! Everyone we worked with made us feel like a priority and made sure we had our questions and/or concerns resolved! Hands down a positive experience! We will certainly use them again in the future! read more

We cannot thank the The Moore Team enough for taking care of us throughout the financing of our new home as well as helping us keep up with what was going on with the lender on the sale of our home. It was a long, crazy ride, extremely stressful for us at times due to the issues with the lender on the other side. We are so grateful for their professionalism, expertise, and kindness. We cannot say enough good things about our experience with the entire team especially Jeremy, Carrie, Sharona, Brittany and Kelly. The Moore Team is the best! read more

This was our first time buying a house and the Moore Team made it as easy and seamless as possible. Everything was organized to perfection. They were very informative about every step of the process. I would highly recommend them to any home buyer. read more

Was referred to the Moore team by several people and they are well reviewed from several sources. But I was recently very unsatisfied with their lack of professionalism. They seamed eager to help me find the right loan for me. But after the initial meeting I never heard from them unless I emailed them. They hardly ever answered their phones. All ways a voice mail and it would be days before I heard from them again. Wanted a pre approval to start looking at homes which takes in most cases 15 min but to be fair 24 hours. After 30 days of emailing back and fourth. They still could not tell me anything. Then once a week I'd get an email stating I'm sorry your still waiting a give me some sort of excuse. 45 days after the initial pre-approval application I get a voicemail saying sorry I've been on vacation for a week can you call me back? And you could obviously tell they were calling from their car. Not professional! Would not recommend this company to anyone. read more

Mark Moore and the Moore Team are an exceptional group of people! They made getting my loan an easy and painless process. Their turn around time was quick and they always communicated effectively. Their credit enhancement team helped to get me a better interest rate which ended up saving me $200/month on my mortgage! It doesn't get much better than that! read more

We really could not be happier with our experience with the Moore Team at Shelter Mortgage. We were able to refinance our house from a 30-year to a 15-year fixed that because of the low rate and removal of PMI knocked about 8 years off and raised our monthly payment by about $50 (but saved us about $20,000 in the long run). The Moore Team was very responsive, organized, and consultative through the process, and they really seemed to have our best interest at heart. We're extrememly happy! read more

Mark and his staff were wonderful. They were STRONGLY recommended by our realtor. We went with our realtors suggestion and we couldn't be more pleased. We would have saved $1,000 by going with another mortgage company but I have to say it's worth every penny to pay more for QUALITY and FAST service. They made the process SO smooth. In fact, we didn't have any headaches at all compared to other friends who went through other mortgage companies. HIGHLY recommend!! read more

mark moore and his entire team are super helpful. take a lot of time on phone and email to explain all the options. help with decision-making. when ready to push forward help with ALL the details. and there are a LOT when doing mortgage or refinance (we've done both with them). their ops team is very skilled at being gentle 'task-masters.' without their reminders would have been hard to get everything done. and they were nice and patient with us even if we got frustrated in the process. but at the end of the day the team got us through it and we ended up with a good refinance package. thanks to mark and the whole team! read more

We planned to get financing through a big bank but I am so glad our agent encouraged us to reach out to the Mooreteam for a quote as well. They were willing to match the rate of the big bank rate, and it was so much better to have a local person to respond to any questions right away. When we found a place we loved, Mark submitted a personal letter of our mortgage preapproval before our agent even had the offer written up! Once we were under contact, the team scrambled to get us to the closing table in 3 weeks. Of course we were quick in completing our parts of the steps, but they actually had us ready to close even well before that tight deadline. They made a stressful time really easy and kept us aware of every step and update in the process. Every time we had a question it was so easy to get it answered ASAP via phone or email and they even came to our closing! I would definitely recommend using this team, they really showed the value in going with a local lender and did a great job in helping 1st time buyers through the mortgage process. read more