If only there was an option for zero stars... this store is extremely disorganized. Rented a tuxedo for a wedding. They said they'd have the tux days to a week before the date of the event. They literally got it to be the day "before" the event. Why the quotes? Because they literally screwed up the date of the wedding and then tried to blame me. I wasn't really for going here anyways, but the bride & groom set up a group thing and everyone in the wedding party ended up coming here. I would've much preferred for all of us to buy new tuxes to match or just to wear my timeless tux I own. So after screwing up the date, they looked at me like a deer looking at headlights, like, "... what do we do now?" The supervisor/manager has no idea what he's doing either, so he's like, it's okay, "bring it back the day after the wedding and it's okay." The supervisor/manager said, "if you need alterations, you need to bring it back today (on a Friday) because the tailor isn't here tomorrow". So, after work on a Friday, I needed to quickly go back to work for a meeting. I was literally at the store at 4, went back at 530 and the supervisor/manager said, "the tailor is gone for the day". Now I'm here thinking, I was here an hour and a half ago, you could've said he's leaving in an hour, you close much later - you didn't mention ANY of this. He replies, "don't worry, the tailor is coming in tomorrow. Leave it with us." WHAT HAPPENED TO THE TAILOR NOT COMING IN TOMORROW?! Worse than a politician. I haven't had customer service this poor for a REALLY long time. NEGATIVE 1 STAR OUT OF 5 -1/5 Would NEVER recommend to a friend. read more

Came here to find a nice suit for an event that was coming up. We came during their "BOGO free" sale that they were having which is a load of crock. I hate shopping where I need assistance. I am a young independent woman that don't need no worker hovering over me. Unfortunately the layout and the organization made it hard to shop without getting the pushy sales guy. I'm pretty sure he already freaking knew that we weren't going to get a 700$ suit, so he wasn't the most helpful. It was so hard to find a suit that we liked, let alone two for the BOGO. We did not purchase it, as everything was pricey and it just felt old in there. Word of advice from one retail worker, if something is BOGO free, that means they're STILL making profit off of that. These prices were quite inflated so that the sale seems good. I would not go to Moore's again. It's outdated and the prices are crazy. read more

Worked with Akash who fit me for my wedding and coordinated the sizing and delivery to groomsmen nationwide. His simple, smooth approach to getting you ready for your big day and always being available for questions made this a wonderful experience. I would highly recommend working with Akash at the Moores in Markham to any groom who appreciates a nice fit, great selection, and happy groomsmen! read more

What a horrid, horrid place. After a bridal faire, we decided to drop by our local Moore's to check out some tuxedos for our wedding next summer. We have a rather large wedding party. The one person dealing with rentals was busy, so we looked around at the tuxes. At no time did she even acknowledge us. Then when it would have been 'our turn', she continued to completely ignore us and immediately started assisting someone who had just walked in! Definitely never using Moore's/Mens Wearhouse ever again. Rude rude rude read more

Went in to buy dress shirts. I forgot to print the $20.00 off coupon I had on my PC. The clerk said "no problem" they honoured the discount. The selection is as good as it gets, huge store with aisles and rows of suits, overcoats, pants, shirts and ties. I signed up with their customer appreciation program on the spot and received a further 5% off my total bill. As this was my first visit to this location, it won't be my last. Thank you! read more

I was here for the first time about a month and a half ago and my experience there was horrible. I was looking for a suit and I decided to go to this location as I was working close by and it was the last day of the sale for suits that was going on at the time. Usually I go to another location and had never had a bad experience with Moore's before this. A lady named Erin helped me when I entered the store but I was just standing around for a while when I entered which I thought was kind of odd. I'd like to add that this was during my lunch and no other customers were in the store at the time. Erin ended up showing me some of the suits that were on sale. She showed me two different sizes of suits and said that I fit both. Not having bought a suit in many years I was naïve and trusted that the larger size she showed me could be fitted properly after the adjustments, I assumed since she was working there that she knew what she was talking about, but I was wrong. I ended of finding a suit that I liked and Erin had told me that it only came in the larger size and that she could adjust it for me. She asked me to come back in a week and pick it up. One week later I picked up the suit and brought it home, it was after work and I had to be home shortly afterwards so I didn't try it on at Moore's trusting that it would fit me. When I finally tried it on at home, it was huge. It was actually so big that it looked like I could fit both of my legs into one of the pant legs. The jacket was huge as well. I went back to the Moore's store the following weekend and looked for Erin. I explained that the suit was huge on me even with the adjustments. She claimed that she had shown me the smaller size in the same suit that I purchased which was not true, and insisted that the suit I bought fit me even though I showed her how ridiculous it looked on me. She finally told me that she would order me the smaller size in the same suit and let me exchange it but that the adjustments would be an extra cost that I would need to pay for. I argued with her and told her that 4 adjustments were made to my previous suit and it did not even fit me. She said then that she would only charge me for adjustments that had not been made to the previous suit if any and that she would call me in a week to let me know that the smaller size suit had arrived. Two weeks after that, I had still not received a call so I called back the store and asked to speak with the manager. The manager told me that my suit had arrived, in the same size as the one I got before! Not only did Erin not call me but she ordered me the same size suit as the one that didn't fit me! The manager told me that Erin was away that weekend but that luckily they had the smaller size suit in stock. I ended up going that day, picking up the suit and getting it adjusted all in the same day. The manager was helpful and even refunded some of the money from the adjustments that were made to my previous suit. This is because I wouldn't have needed all of these adjustments if I was given the correct size suit in the first place. The funny thing is, I had a wedding to attend the following weekend. If I did not call when I did, I may have been stuck wearing a ridiculous looking suit to my family member's wedding because of Erin's incompetence. I would say that unless dealing with the manager here Gary, stay away from this Moore's location. read more