What an amazing experience at Fitzroy! I have a black tie wedding to go to in May and was hesitant…read moreto purchase a dress that I would only wear for one event so when I learnt about rental opportunities.. I jumped on it! There were so many dress options for me as someone who is ~5'7 - I had such a fun time looking through all the colours available. As soon as you walk in, you're able to explore the options and the service was amazing. I had flagged down Nicole and she was so incredibly helpful throughout the process, finding dresses that fit the style I was looking for and helping hunt down my size. I was so lucky to find one I loved and confirm it was available for the date I need! With the shipping and total price of the dress - it was such a deal, especially when I know I wouldn't wear it again after one event. Excited to get my dress in May and I'll be updating my review as soon as it arrives!

This is a place where you can rent dresses for special occasions and they have a wide variety to…read morechoose from! They moved to a new location with much bigger space and the place looks so good! Upon entering the place it looks beautiful with the aesthetic and the entrance. My sister rents dresses from here for her special occasions and the process is quite simple. You choose the date in which you want to hold the dress for and pick it up. They're completely transparent about any damages or stains on the dresses if someone who booked the dress previously have stained it or damaged it which is nice and good to know. Will definitely be renting dresses from here :)

Outstanding service from the time I walked in the door! If…read moreyou're looking for formal rental you need look no further than Andrews. Truly top shelf Doug

An excellent experience. David is very helpful, and my visit was perfect. They me exactly what I…read moreneeded and were perfectionists when it came to fit. Incredibly fast, and a nice easy experience. I highly recommend them.

This bridal store is fantastic! All of the dresses are sparkly (exactly what I was looking for) and…read morethe sales associate was so helpful and friendly. I recommend this store 100% and hope to come back for another dress.

Not a good experience. I wanted to cry, but I was so frustrated that I held it in…read more They also bribe people to give 5 star reviews so do not trust their star rating. I am a plus size bride, wearing 18/20 street size. I stated this on the forum when booking my appointment and when the employee asked upon entrance. Although sizing had been discussed, a lot of the dresses I was handed in the change room were sizes 10-14 and I was not able to try them on. Either they wouldn't fit over my hips, or my arms wouldn't fit in armhole with the strap, or my arm just wouldn't fit into the sleeve. Trying to squeeze into a dress that's half your size in a dark changing room without assistance is not a good start. At one point I told the employee that one of the dresses I wasn't able to pull up, and she seemed surprise "oh really? Is the zipper undone all the way", I said I would double check, but yes it was undone all the way. I just don't think the size 10 dress was ready for my size 20 hips. Another dress was sleeveless but had a high illusion neckline and I was excited to try on, however my upper arms were not fitting into the arm holes as it was a size 14 and my upper arms are larger. I told the employee this from the dark room behind the curtain and her response was simply "how about we move to the next one then". Which was sad because I thought this one would look so good if only in a better size. At this point I was starting to feel that same dreaded feeling I use to get when trying to buy name brand clothes in middle school. Hadn't felt that shame in a decade. I stuck my head out and asked if they had any plus size dresses, as these tags seemed to be 10-12 or 14 and I am usually about a 20. She pointed to the rack we got the 14 from and said that was the plus size rack. When I was able to get my body into a dress it was still a size 16, the neckline area never fit and it was nearly impossible to "use my imagination on". Since the detailing didn't line up and it was making indents. There was one dress I did like. However it was a zipper back and I was told the "zipper is slippery" so it couldn't be done up. I don't know much about how bridal shops use dress clips but she didn't use any and barely did anything. She held the open back together for about 30 seconds as I looked in the mirror then walked away. The dress had sparkly spaghetti straps that were very long so they dropped and curved a bit. My mom was trying to get a photo so I could look at it later but as the employee wasn't doing much to make the dresses look as they would if they fit I was trying to pull the straps at the back so it would appear tighter and then holding my arms down so the bodice wouldn't fly open. Ugh I honestly felt like crying when I was in the dark changing room, I felt lost. I was barely getting any assistance. She wasn't helping the dresses look as they would once fitted, I felt helpless. Not being able to fit into dresses and not having any dresses my size even when My size had obviously been discussed made my confidence drop and made me feel ugly and gross. Which is definitely not what a wedding gown shop should do.

My daughters have been delighted to wear Merike's dresses over the years. They are consistently…read moreunique and stunning! Thank you, Merike!

Merike is phenomenal! I went to her for tailoring specifically. She has such a terrific eye and…read morehand for extremely technical tailoring. She knew where my wedding dress needed to be reinforced for best fit and function (something I would have expected the original designer to consider). My 'dress' was a two piece, quite out of the ordinary, and Merike got my vision and worked to have it fit exactly how I wanted it. She is absolutely lovely, and I would recommend taking any tailoring needs to her.

Jason & Jeff are very knowledgeable, friendly and very inviting. The clothing, shoes & accessories…read moreare of superior quality. They stand behind their products. They take their time to measure, fit, provide direction and recommendations If you are looking for that special, one on one service. Look no further. You will not be disappointed!

Excellent service, Jeff and Jason really take the time to get to know your style. Beautiful suits,…read moreand I personally recommend getting their suit and made to measure shirt combo. I never go anywhere else.

I had a very disappointing and uncomfortable experience at this bridal shop. While the dresses are…read moreundeniably beautiful, the overall customer service left a lot to be desired. From the start, the staff was extremely pushy. I felt pressured to make a purchase during my initial visit, which made me leave. I eventually returned, tried on some more gowns, and decided on one to purchase. When I came to pick up my gown, things got even worse. I brought my young daughter with me in a stroller to keep her safely contained and respectful of the gowns. Despite this effort, the staff was rude and refused to allow the stroller in the bridal area. They told me to leave my daughter at the front of the store while I went to the back alone--not happening. I was shocked. I understand wanting to keep the store clean, and I had ensured the stroller was clean too. What's upsetting is that instead of politely offering an alternative, they were confrontational and dismissive. Only when I said I would try on the dress at home did they offer to let me use a dressing room on the other side of the store. That solution should have been the first, respectful suggestion--not a last resort. On top of that, when I made the final payment, I noticed I had been overcharged by nearly $100. The store claimed the charge was for "additional lace" I supposedly requested--something I never asked for and was not informed about. At this shop, customers are required to sign the original invoice and purchase request. If I had agreed to any additional purchase, it would have been noted there. It wasn't. They claimed they sent me a separate invoice for this extra charge, but I never received anything until I asked about it during my phone call. Only then did they forward it. When I asked for a refund for the unauthorized charge, they said it would only happen if I returned the lace--completely unreasonable since I don't live in town. To make matters worse, the manager got on the phone and began yelling at me. Her tone was aggressive, completely unprofessional, and made me feel incredibly disrespected. This shop seems far more focused on making sales than treating customers with honesty, professionalism, or basic courtesy. What should have been a joyful and memorable part of wedding planning became a source of stress and regret. I would not recommend this bridal shop to any bride.

We purchased my daughters prom dress from this boutique. I can't tell you how many compliments we…read morereceived on the dress absolutely stunning thank you to everyone who helped us make this day very special. I would definitely recommend this boutique to all my friends and family.

The product is the same quality as any Mark's location, but the counter staff leaves a great deal…read moreto be desired. I had an incredibly unpleasant checkout experience thanks to a woman named Patti. She was VERY slow to ring in my items - the cashier next to her rang through 4 people in the time I stood there; she hardly spoke a word and didn't look at me once; and when she asked if I'd found everything I wanted and I told her I hadn't, she seemed incredibly disinterested, was insincere in her apologies, and offered me no help in finding what I wanted. I'd been warned about this location before, specifically because of this woman - who it's rumoured is a manager? I take such rumours with a grain of salt, of course, but the very fact that customers are talking about this woman in particular is worrying. If you see a short, 50-ish woman with dark hair and glasses at the cash register... pray you get a different register, or be prepared to waaaaait.