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Moores Clean Gene 2

4.0 (22 reviews)
Open 6:00 am - 7:30 pm

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Services - Moores Clean Gene 2

Commercial deep cleaning

Commercial move-in or move-out cleaning

Commercial standard cleaning

6 More Services

Home organization

Deep cleaning

Maid services

Move-in or move-out cleaning

Regular home cleaning

Post-construction cleaning

Moores Clean Gene 2 Photos

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Recommended Reviews - Moores Clean Gene 2

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This is after I started cleaning myself, after they left, but my windowsill is black!

I completely understand that everyone has their own standards of clean, I personally do not think my standards are too high but unfortunately Moores Clean Gene Cleaning Service did not make the cut. I called asking for a deep clean and right off the bat the very first contact was very unprofessional. I felt like I was speaking to two different people. I was pretty sure I had the wrong number until I asked if it was the cleaning service and her entire demeanor changed. It went from 'who is this?' to 'Yes, it is! Thank you so much for calling. How are you?' I personally own two businesses and never have I answered the phone that way just for the fact that a potential client is calling and I always want to sound professional. I understand that other people are different. I explained a check in Or confirmation on time but I did not get anything except a text the day of saying that one person would show up at 3 and the remaining two people would show up after. I wish that I would have been told. It made me a little uneasy that three people that I did not know where left in my house while I was not home. I think if I were told ahead of time, that would have help me understand a lot more. When the first guy showed up by himself, he was very nice and very polite and professional. He asked me if I wanted anything specific and I told him that I had some folded blankets that needed to be put away but I was unable to do because l'm so short. Those blankets were not put away. They were left out where I folded them. This business was referred to me by a friend and when she had come over, she mentioned that she thought the cleaners were coming over and thought that I had canceled them because my house looked the same. Unfortunately I did not cancel, the cleaners just didn't do much. My house was half dusted and the floors were done which did smell nice, but dog hair was still stuck to the floor. I feel like if I pay for a deep cleaning, I expect my whole house to be dusted, organized, wiped down with carpets vacuumed and hard floors moped. I suppose it is my fault for not specifically asking what was included in the deep clean. I have not asked for this problem to be resolved, I have not asked for a refund, they did a service that needs and has been paid for, it just didn't meet my standards of clean. I would also like to add that this review was removed from their Facebook page.

I booked their services on March 25th for a military move-out clean for June 17th. They charged me a $100 deposit and told me the remaining $300 would be due at the time of service. I accepted and paid deposit. There was NO MENTION then, in the conversation, on their website, or their invoice that the deposit was non-refundable. We had our pre-inspection yesterday (30 days prior to scheduled service) and was told that we would not need a cleaning upon move out. Immediately, I reached out to the company and requested my deposit back. They refused. I sent them screen shots showing that there was no mention and they are still refusing.

After

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2 years ago

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Cali M.

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4 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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4 years ago

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3 years ago

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4 years ago

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3 years ago

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4 years ago

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3 years ago

Amazing team, very professional and did a great job. Highly recommend. Already booked again.

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Cali M.

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4 years ago

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4 years ago

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4 years ago

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4 years ago

Came and cleaned my grandfathers house on short notice and did a great job! Highly recommend!

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Review Highlights - Moores Clean Gene 2

I had a deep clean with the dishes done and baseboards.

Mentioned in 2 reviews

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We Clean LA

We Clean LA

(142 reviews)

Encino

I would hire this company again in a heartbeat. We've had Luisa and Jerry clean our ~1300 square…read morefoot apartment for over a year and a half now. They are prompt, friendly, and do a great job. They socialize with my fiancé and I and even love on our dog. They go above and beyond and make things more manageable for us as busy young professionals. As for the company itself, they are responsive to calls and emails, are quick to let you know if a scheduling issue comes up, and the value is unbeatable for the quality of work received. I have had no issues with no-shows, even throughout the pandemic, social justice protests, weather, etc. We are moving out of LA County this week and I am honestly heartbroken that we can't continue to employ this fabulous team. We will truly miss Luisa and Jerry. Call this company for your house cleaning needs- you will not be disappointed- especially if Luisa and Jerry are your assigned team.

This cleaning company is legit. Yelp is over saturated with this kind of business and I looked into…read morea few places that send out a crew but all the other places have pricing that's hard to predict if they'll do the items you want in their "set" packages. But this company is different, it's straight up hourly so if you tell them your wishlist or the priority and a time limit they'll stick to it. I was so freaking happy. I went around when they were done and did the finger swipe test on places I knew were dirty and dusty and there was nothing! It was clean clean clean! Further, I found after they left that all my towels were folded hotel style!!! - I can't say all crews will do this but Wilson and Ingrid are mine. Go find your own pair bc I want them to myself :) They work hard, they don't need to be micromanaged or checked in on. Yes I was WFH but they went above and beyond without me poking in every 15minutes. They moved things that needed moving before cleaning and didn't just go around things. Lastly... the photos... this folding game is legit, something that is a cherry on top of a super clean home. Don't waste your time with other +200 review 5 star places bc honestly over time I bet they drive up the price as their hype goes up. Just use We Clean LA. Sincerely, a working Dad with a new baby.

Moores Clean Gene 2 - homecleaning - Updated May 2026

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