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    Moore Funeral Home

    4.5 (2 reviews)
    Closed 9:00 am - 5:00 pm

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    18 years ago

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    5 years ago

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    Fellows, Helfenbein & Newnam Funeral Home & Private Crematory

    Fellows, Helfenbein & Newnam Funeral Home & Private Crematory

    (4 reviews)

    Losing someone you love is incredibly difficult and finding a funeral home that treats your family…read morewith genuine care and attention to detail makes a world of difference. Justin at Fellows, Helfenbein & Newman Funeral Home in Easton, MD is the guy that made the difference for us. He is one of the most professional people I have ever had the pleasure of working with. He truly was extraordinary! Every question or concern I would call him about, he was already a step ahead of me and was already working on it or already had a solution. This was extremely helpful at such a hard time for me and my whole family. He far exceeded our expectations with extreme attention to every last detail. Initially, I thought the process was going to be overwhelming, but Justin made it very simple. Do not even consider using anyone else if you need funeral services in the Easton, MD area.

    Do not use this funeral home, they have no heart! And they are rude!…read more I'm writing this on my brother-in-law's behalf. He's too upset and has too much to take care of, so I offered to deal with it. I'll try to make it short. But let me assure you, I talked with two different people at this funeral home about our family's anger and was given a lot of "excuses" with no heartfelt apology. I told them I was giving them an opportunity to make things right by calling them, but they didn't make an effort to assuage our concern. When a family is this upset, a business should get creative and send a handwritten apology with gift to the family (flowers/chocolates), or give them a partial refund on the $600 (we paid for keeping our dad for two days). SOMETHING. All we got was a lot of excuses, and a mild "sorry!" and frankly, they didn't sound all that sorry. So here's the story: My father-in-law passed and my brother-in-law called Fellows, Helfenbein & Newman Funeral home to pick him up for a cremation. He was quoted $3100. Both women I talked with today said they have no idea how he was given that quote. Fine. The point is, when he went to make arrangements, the bill was for $4500. Naturally he was upset by this. He asked for twenty-four hours to figure out how to pay for it or make other arrangements. He was told he had to make the decision immediately because they'd already had dad for two days. The woman I talked with denied that she made him stay to make the decision. But my brother-in-law said she sounded put out, irritated and insistent. He has no reason to make this up. When I talked with her she said "many people get angry during the grieving process and they often take it out on the funeral director." Yes, grief includes anger...but he had a right to be upset and confused about the enormous price change. Don't gaslight me, lady. Grrr. On with the story. The family conferred and made other arrangements for dad to be cremated elsewhere (for $2400), and he left. We still paid $600 to FH&N for the service they'd given us for two days. Then he got a call from her saying he had to come back and "identify the body" before dad could be cremated. My brother-in-law did not want to come back, but she insisted. He told us that it was very disturbing because dad's hair was wet and there was condensation on his body. It was not something that made him feel good. When I talked with the woman about it, she said it was Maryland law that someone had to identify the body. I told her that the body had been identified at the time they picked him up. I mentioned that we had made arrangements for my mother-in-law in that same town just a few years ago and no one made us come in to identify her again, so forcing him to come back was unnecessary. Then she changed her tune, saying "Well, some family members appreciate being able to see their family member again to say goodbye. Its something we do for the family." What? He was not given a choice. He was told he had to come back. And the body was not in a comfortable viewing state. It was disturbing for him and inconvenient for him to return. She said he was back "in two minutes." Whereas he said he'd gone home and come back, which is at best, a 20 minute drive each way. Nope, I don't believe your story, woman...it doesn't add up. In regard to her rudeness, she said "I'm a strong woman and I give people straight talk out of respect, so they can make decisions." Well, the first lady I spoke with said this isn't the first time she's been told that woman #2 was perceived as rude. So, obviously we're not the only ones who have experienced this "straight talk." Straight talk can feel awfully close to rudeness, especially when someone is already upset. If you don't know how to handle someone when they are upset, you are in the wrong business. Also, if you could tell there was a problem with the quote, why didn't you discuss it with him and honor the price he was originally given? So. That's it. Not much of an apology. No compensation for an entirely bad experience. Not even a $100 gesture of condolences with a gift and a heartfelt handwritten note. Nothing. If all you do is make excuses, that's not enough to soften the anger of a family that is already hurting to begin with. As a business owner myself, I have had situations that were beyond my control, where there were misunderstandings. It didn't matter how right I was, after explaining myself, I have always compensated them in a meaningful way to show there was some real effort to make amends, regardless of how right or wrong I thought they were. It's just good business. So, here you go, I gave you a chance with two phone conversations to make it right and you didn't. You earned this review, which I didn't want to write in the first place. In short: Be wary of verbal quotes, note that they are pricey if you're looking for cremation, be okay with "straight talk," and don't let them bully you around.

    Moore Funeral Home - funeralservices - Updated May 2026

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