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    Torbert Funeral Chapels and Crematories

    5.0 (3 reviews)
    Open Open 24 hours

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    Bennie Smith Funeral Home

    Bennie Smith Funeral Home

    (3 reviews)

    Fortunately, but unfortunately, my family has used the services of BSFH on three occasions. The…read morefirm is fantastic and caring, throughout the time that services are rendered. I have personally met Bennie Smith (years ago) and I am pleased that they are now providing services in numerous locations in multiple states. With our long history with this company, I know that they are dependable and their work is fantastic. The funeral director (Mr. Taylor) and family assistant (Ms. Pope) were absolutely fantastic! Take my word for it, when you want the best, visit BSFH.

    Please avoid this business! My mother died unexpectedly and my sister and I met with and paid this…read morefuneral home to complete our mother's final arrangements including cremation. We were told that due to the pandemic, it'll be about 2weeks but they'd take our mother into their care the next day. Two weeks later, we received a call from the State of Delaware stating our mother was considered abandoned. BENNIE SMITH FUNERAL HOME NEVER PICKED HER UP, CONTACTED ANYONE OR PERFORMED ANY CONTRACTUAL WORK. They took our money and did NOTHING. When I called to ask why and what happened I was met with rudeness, confusion and a half apology. We were promised they would remedy the problem the next morning, which they also failed at! We waited til noon and contacted another funeral home who picked our mother up from the medical examiner and had her in their custody while Bennie Smith Funeral home were still promising to go get her. The owner should've reached out to apologize at the very least, but he didn't. After requesting a refund, all we received was a sad face and a "sorry" from the woman who handed us the refund check. This whole ordeal was further traumatizing and extremely disrespectful. Please avoid! Death of a loved one is already traumatic, this business added more stress to our heartbreak.

    Torbert Funeral Chapels and Crematories - funeralservices - Updated May 2026

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