You can see my girlfriend's post for a more respectful one star review. For mine, that I wasn't even going to make until the owner Pat Moore decided to yell obscenities and insults over the phone at me today, will be a fun ride.
Me and my girlfriend have enjoyed and ate at Moores for over 3 years, besides the two incidents listed below.
May 5, 2024, I ordered a hottie and had green fuzz or something in mixed into my cream cheese. It was like green fiber you find one sweaters or a fake wig. I called the same day, and was offered a credit for the next time I came in. I accepted since it wasn't life threatening, and I only lost my appetite and didn't eat there for a few weeks.
December 18, 2024, yesterday me and my girlfriend ordered two sweeties on a French toast. I took two bites of mine and crunched down on something hard so I yelled wtf and my mom asked what happened? Spitting out my half chewed food revealed a blackened staple that was in my breakfast sandwich. I immediately called twice at 12:58 and got a disconnected dial tone, so no way to leave a voicemail. I work full time and wanted to call during my 12:30-1:30 lunch. So I called again today 12:30, asked for the owner and he was not in so I left my name and number. As soon as me and the owner Pat Moore connect for a phone call it immediately became hostile. Accusing me and my girlfriend of "blasting him online" after one review where we expressed our disappointment. There were two incidents of foreign object in my food, one being a metal sharpened staple, so any criticism or warning to eat here is warranted. This owner cares more about his reviews than his customers, not in our minute+ long phone call did he apologize or take accountability. Instead he called me and my girlfriend "fucking bitches who made up bullshit" and "if you were a man you'd have come to the store and talked it out" Men should know when to take accountability and respect their costumers, which are qualities you lack. I was constantly talked over and insulted until Pat Moore abruptly hung up on me. As I said I can't just drop my job and go to your store, I wanted a civilized conversation about a serious problem, and to talk about a possible refund for the money I've wasted and instead got verbally assaulted.
After over 3 years of supporting this business I regret ever giving this man my money. He is a small man who needs psychological help for his rage. Never apologized, he said "i don't know what you people do with my food when you leave with it" there is no reason for being a customer for so long I should be accused of lying. Also saying my generation is the problem with the world, so if you're around my age of 26 this dude has some sort of vendetta against you.
No one should be supporting this cruel unapologetic meathead. Save your money, or just go elsewhere.
Here's another picture and a video of the staple. read more