This Car Wash was recommended and it lived up the expectations and beyond. The staff we so…read moreattentive and polite. The service was superb because my car was horrendous since my fur babies ride in it. With all the mess and hair, their teams were so detailed oriented and got every inch of my car, got it looking so nice and clean. This place is a must if you want great prices, customer service, and excellent work.

I Showed up at 0655 and waited in line till about 7:20 and a very polite person took my order (I…read moreforgot to ask his name but it is always the same representative) I ordered the exterior wash SUV option $120+$15 tip = $135. Come early because it gets packed quick. I was the 5th vehicle in line at 0700. The car wash opens at 0730. Plenty of places to sit and wait both outside and inside. There is a cat, a bird and also a small waterfall with fish. Very clean and organized business. They offer some car products and refreshments for sale as well. They did a great job but some smudges on the grill as you can tell from the photo. Overall I always choose Pacific Hand Car Wash but I am looking for a mobile wash person since I feel like the staff is super rushed here. Thanks to the staff for all the patience!!

The workers who clean the cars & run the gift shop deserve ***** five stars…read more The business it's self is not transparent. After I asked, I was shown on the car wash menu/services states $10 for larger vehicles, but that should be emphasized when you pick out your car wash, not when you get to the cash register. Then there is the microscopic guest wifi information on near the exit door, where I had to ask if there was guest wifi, then the password did not even work. Also, please give your customers stamp cards (Whalers Car Wash) does not these little pieces of green paper that can get lost. You have a great location. Step it up.

absolutely the worst car wash ever, Car was not clean externally nor cleaned well internally. There…read morewas NO ATTENTION TO DETAIL. I spent an hour fixing what the missed. Not obvious at first but when looked at closely, the car was filthy. They did not clean the dashboard. The rims were not cleaned adequately. Just a bad experience.

Probably the worst car wash experience I've experienced. Arrived 30 min before closing today…read more(Sunday) and they tell me they're not doing interior because they already sent the guys home. Frustrating considering I could have driven somewhere else that was open if I had known they would only be half open. Fine, I go for the exterior wash only. Probably the laziest job possible, cobwebs, dirt, not even an attempt at hitting the wheels. I paid for the full exterior and got a gas station wash at best. Rough look guys!

Employees are short with you. I get they are trying to be "speedy", but customer service needs…read morework. You know what else needs work -- car detailing that I paid $40 for, and how is there still bird poop on the car?... it looks as if I never got a wash in the first place. Gas stations drive thru's have done better!

This is the fourth time I've brought a car to Beach Cities and the first time for my newest baby. I…read moregot the hood and bumper wrapped with PPF, the rest ceramic coated, and windows tinted all in one stop. Lucas was chill, professional, and informative. Scheduling was easy, with good communication and follow-through. I wouldn't call it a bargain, but the price is fair for high-quality work that set me up for years of easy and effective car care. In a world where everything seems to go downhill and most companies cut corners on customer service and satisfaction, Beach Cities is one business that has maintained high standards and quality over the years. Thanks, guys.

Initially, I had a great experience with Nate and his crew when they tinted my Mercedes Sprinter…read moreconversion van. The tint looked excellent, and I thanked Nate personally when I picked it up. Once I got home, I discovered significant damage on the driver and passenger door panels that had been removed for the tinting. The panels were pulling away from the door frames. Four clips on each door were either missing or broken. Three bolt-covering end caps were missing and the rest were installed incorrectly. A bolt was missing from the passenger panel. The plastic was scratched and jagged where it had been pried off, and the black rubber pillar window seals had razor-blade cuts. I even found a razor blade left on my seat. I contacted Nate that same day with photos and videos. He would not take my calls, but he did text to apologize and offered to repair the damage. He explained that his most experienced tech had called out and two younger techs worked on my van. I agreed to give them the opportunity to correct it. Days went by with no follow-up. After multiple messages, Nate said his expert tech had "fallen off the face of the earth" and suggested his "plastic guy" repair the damaged panels. I was skeptical, but he promised to schedule the repair soon. Then more days passed with no communication. At no point would he speak to me on the phone. After eight days, I went to the shop in person. Nate was not there, but his brother inspected the van and agreed the work was unacceptable, especially the cut window seals. He assured me they would make things right and said refunding the tint cost was the least they should do. A week has passed since then with no response. I had to take the van to the Mercedes dealership. They confirmed missing and damaged clips and improper reinstallation. They also said the damaged seals should remain watertight but are visibly compromised. I paid $350 for the tint and $758.13 out-of-pocket to have the panels repaired. The seals remain damaged. I genuinely liked Nate and his brother. Their shop is clean and they seem to care about quality. However, ignoring a customer after damaging their vehicle is unacceptable. There is another review describing a similar situation tied to personal issues Nate was having. That may explain things, but it does not excuse the lack of accountability. The tint quality was great, but if anything goes wrong, do not expect them to stand behind their work.

Manager called and was very sweet, apologized for the mediocre service and invited me to come back…read moreto have it redone. Thank you. That's good customer service.

I have gone to this car wash several times and it is usually so good at cleaning my cars. The only…read morething that usually needs improvement is the drying towels. They are always so damp if not wet. Today though was a decline in quality. The wash did not get the bugs off my car and the blowers did not dry the car as much as it usually does. I ended up taking too much time drying the car by hand with the damp towels. I hope they fix these issues as this was the best car wash in terms of quality in Santa Cruz county.

Favorite car wash, especially for the price point. I had some terrible stains in my front seat and…read morethey were able to get it while providing a great overall car wash.

If I could give zero stars, I would. I truly wish I could say these photos were from before my car…read morewash, but this is exactly what my car looked like after I got home. There were still wrappers on the floor, a bottle cap left behind, and crumbs all over the seat. It was very clear that my car was not properly cleaned or even thoroughly vacuumed. I also paid for a package that specifically included wheel cleaning, and my wheels were still visibly dirty. That alone shows the service I paid for was not actually completed. What's even more upsetting is that a very sentimental item is now missing. I had a small guardian angel token, about the size of a silver dollar, that I've kept near my cupholder for three years. I specifically remember seeing it while putting loose change in my center console so it wouldn't be taken, I never thought I would need to worry about my guardian angel token being taken. When I got home, it was gone. I called and spoke to the manager and asked the workers who vacuumed my car. They claimed they didn't see it, which I find extremely hard to believe given where it was located. I was offered for them to redo the vacuuming but I live across town and don't want to ever set foot in that place again. Whoever took my guardian angel token should be ashamed. It held deep personal value and cannot be replaced. To make matters worse, I tipped the workers generously, five dollars each to the vacuuming staff and ten dollars to the person finishing the car, and not a single thank you. Just indifference. Between the poor quality cleaning, incomplete services, lack of accountability, and a missing personal item, I would not recommend this place to anyone. This was a very slow day for them as well, all the crew members were waiting around, as I was the only one in be que along with one person after me, about 15 min later.

I did interior detailing with them. Stopped by after work and got a quote of about 200 but 250 and…read morethey would do a bit more, to which I happily agreed. The service was about 2.5 hours. They let me know when it was done via text. I requested interior detailing with this place. I was impressed with their service. They did a good job on cleaning trunk / seats / mats. They washed the mats and disinfected everything. I also got some advice on removing my wrap and they even offered to dry my mat for me. I was very satisfied with their service. Would come again for sure!

Exceeded my expectations! My car looks completely new again. The interior is super clean, and I…read morereally appreciate that they took care of the mats as well. The exterior is absolutely spotless, and the tires have that perfect new-car shine. If you're looking for high-quality detailing, this is the place!

Their car wash broke my back windshield which is expensive to replace. They never paid for damages…read moreor apologized. Filling a claim with them did absolutely nothing. Would not recommend this place. I would give this place zero stars if I could.

Tray always brings good energy. No matter the day, he's friendly, positive, and makes the stop feel…read morewelcoming. Easily one of the best parts of coming here. Great deals on Yerba mate too!

Great job, great price. Clear communication, definitely recommend trying them out. It's the only…read moreplace I use now.

So good!!! These guys went above and beyond. Also kind hearted and truly want to help. Highly…read morerecommend.

I requested interior and exterior detailing. I had…read moreexceptionally good service. They were on time. Did a great job. Very easy to work with and professional as well. Highly recommend d

Zayn's did an amazing job! It's super convenient that the tech comes to you. I live in an…read moreapartment, so I don't have water or electric access outside for them, but they bring everything they need. Plus it was raining when they came, and my car was still spotless the next day. Overall it's a great value and I recommend them to anyone who needs a detail.