the place is run down, service is pretty slow, windows are typically not cleaned properly,…read moreincomplete rim cleaning even though it was requested. The sad part is that with a bit of work on the property and some coaching of the staff, this place could be very successful.

So we went there today because my car looks like crap and I wanted to look good, but I said I…read morewanted the most basic exterior wash with the minimal amount of effort possible. And then instead of saying $29.99, the lady then said because I'm in a large SUV that they have to charge $10 extra, and then I'm saying well I'm not in a large SUV look at that vehicle next to me. It's clearly big if anything it's a crossover SUV and therefore a small SUV, and then she said because it's a large SUV at seven dollars, and then about a minute later she switched back to $10 and then went and got some guy and I explained to him the contradictions of the woman and how I felt like I was being taken advantage of over something so small and trivial, and then the dude interrupted me and I said hang on let me finish what I'm saying, and he looked mad as hell, and then instead of talking about the size of the vehicle, he then pivoted said because you have a big glass roof we go by the effort required to clean it. And so I just drove away. Be consistent people. I don't care if it's only five dollars, seven dollars, $10, whatever, but if you're being dishonest and trying to rip people off over such miniscule amounts, you will have no business from me. It's the intent that matters

This was my preferred car wash. WAS…read more Checked their website for hours etc etc. Drove two cars over there for full detailing jobs, passing their competition along the way. AND FOUND THIS LOCATION CLOSED FOR THE DAY. This is a pet peeve of mine. Posted business hours should mean something. Yes, the weather was looking like rain later in the day, but here's the thing: Just post that you close in pending bad weather or BE OPEN. Guess who was open? The competition who happily took on the job and, pending the result, may have all our future business too.

I just purchased the most expensive wash, then tipped $20 because my car was so dirty. Well the car…read moreis still dirty, there is bird shit still on the window AND crumbs in the console. So sad I wont go back

Top Notch detailers and an amazing experience. Personal service. I was selling my vehicle and…read moreBeach Cities came through for me, even helping me purchase and replace a few inside parts from the secondary market (due to dog damage). My vehicle came out looking so fabulous--like brand new! I sold it for the high end of Kelly Blue Book. So pleased. This shop is EXCELLENT! Highly recommend. This was almost 2 years ago and I haven't forgotten the great service I received and the perfect detailing.

This is the fourth time I've brought a car to Beach Cities and the first time for my newest baby. I…read moregot the hood and bumper wrapped with PPF, the rest ceramic coated, and windows tinted all in one stop. Lucas was chill, professional, and informative. Scheduling was easy, with good communication and follow-through. I wouldn't call it a bargain, but the price is fair for high-quality work that set me up for years of easy and effective car care. In a world where everything seems to go downhill and most companies cut corners on customer service and satisfaction, Beach Cities is one business that has maintained high standards and quality over the years. Thanks, guys.

I've a subscription here to keep my GX looking great. Even when there is a long line, it moves…read morequickly. The wash is effective and gentle, I trust it to not scratch my paint. There are humans that do a prewash at the beginning so problem areas (like the back of an SUV) get washed well. They have clean and slightly wet rags and vacuum available for self service after the wash all included with the wash. For an extra charge they will hand finish the wash and they do a great job!

I have gone to this car wash several times and it is usually so good at cleaning my cars. The only…read morething that usually needs improvement is the drying towels. They are always so damp if not wet. Today though was a decline in quality. The wash did not get the bugs off my car and the blowers did not dry the car as much as it usually does. I ended up taking too much time drying the car by hand with the damp towels. I hope they fix these issues as this was the best car wash in terms of quality in Santa Cruz county.

I recently brought my black Tesla Model 3 in for the Whaler's Reserve package ($99.99) and tipped…read more$30 because I know how hard the staff works, especially in the summer heat. I used to be a professional detailer at Mercedes-Benz, so I respect the effort that goes into this job. The staff was friendly, and the car was noticeably cleaner. The seats, carpets, and general interior looked good. However, for $130 total, I expected more attention to detail. The touchscreen still had fingerprints, the interior windshield had noticeable streaks in the sunlight, and a few areas could have used another pass. My Tesla was already well maintained, so I was hoping the extra time would go toward making it feel truly spotless. Overall, it's a decent car wash if you're looking for a good cleaning, but for the price of the premium package, I expected a more meticulous detail.

Warning! If you take a Tesla to this car wash turn off your…read morescreen. Two times now I have had to drive over to Los Gatos to have my phone reconnected. These guys touch buttons they shouldn't touch.

I did interior detailing with them. Stopped by after work and got a quote of about 200 but 250 and…read morethey would do a bit more, to which I happily agreed. The service was about 2.5 hours. They let me know when it was done via text. I requested interior detailing with this place. I was impressed with their service. They did a good job on cleaning trunk / seats / mats. They washed the mats and disinfected everything. I also got some advice on removing my wrap and they even offered to dry my mat for me. I was very satisfied with their service. Would come again for sure!

I was in need of a car wash and basic detailing for my car. After a quick yelp search, this place…read morecame up highly rated. I called asked for their availability and pricing. A car wash and basic detailing was $189 which is reasonable for the labor and for the area. They were able to book me in the next day which I really appreciate it! The place was easy to find, nestled off the main El Camino busy road. I dropped it off and they said they would text me 10-20 minutes before it was done. It took about 1-2 hours and they did exactly what they said they did - I got a text 15 minutes before and my car was ready shy of 2 hours. I was able to walk down El Camino to Coupa Caffe (which is about 10 minute walk) and wait there. That was very convenient as I didn't have to take an uber anywhere but was able to enjoy the nice sunshine with a brisk walk. Highly recommend going to go get a coffee while you wait! When I did pick up the car, it was beautifully polished and well clean inside. They even cleaned my kids car seats which I appreciated!! This is a small local business and they seem to really care about their client satisfaction. So if you are looking to get your car washed, cleaned, detailed... this is the place!!!

Their car wash broke my back windshield which is expensive to replace. They never paid for damages…read moreor apologized. Filling a claim with them did absolutely nothing. Would not recommend this place. I would give this place zero stars if I could.

Tray always brings good energy. No matter the day, he's friendly, positive, and makes the stop feel…read morewelcoming. Easily one of the best parts of coming here. Great deals on Yerba mate too!

Did an incredible road trip from Los Angeles, to Joshua Tree to Yosemite then Sausalito and made my…read moreway down to Monterey but took a stop to Santa Cruz where I came across this AMAZING detail shop and a very hospitable and kind gentleman, named Santos, who took great care or my vehicle and took sometime to chat with myself & my girlfriend! My car was not in bad shape but the dirt roads of Yosemite thrashed my new tires and just putting that much distance overall, my car needed some TLC. He answered my questions about the services he provides & offered what I thought was a great price- seeing as how there is not many places in the area that do hand car washes. He also gave great life advice and made us feel very welcome in Santa Cruz! I'm not sure if I will be heading back up for a road trip anytime soon but I ABSOLUTELY WILL be making a stop here again if I do! You just don't get great service like this all the time let alone anywhere!!! If you meet this man, he will take care of you and make you feel comfortable not just communicating with you but provide great service at the same time!

Great job, great price. Clear communication, definitely recommend trying them out. It's the only…read moreplace I use now.