Their car wash broke my back windshield which is expensive to replace. They never paid for damages or apologized. Filling a claim with them did absolutely nothing. Would not recommend this place. I would give this place zero stars if I could. read more

Tray always brings good energy. No matter the day, he's friendly, positive, and makes the stop feel welcoming. Easily one of the best parts of coming here. Great deals on Yerba mate too! read more

They have diesel and the pumps are clean. Prices aren't the best. Good window washer water typically. Easy access in and out

car wash dysfunctional dislocated a piece of engine cover from my 2016 Honda pilot, luckily I was able to snap it back on. EArlier experiences at car wash were fine so apparently it needs servicing, I did let attendant know but she didn't seem interested or concerned, even after showing the part that was ripped off. read more

Car wash was extremely overpriced and not worth it at all. I just needed a quick wash because there was bird poop on my driver's side window and it was still there when I came out of the car wash read more

Disappointing car wash :( Paid $11 for the cheapest wash, didn't completely clean quite a few spots and left water marks on all windows read more

Review of Car Wash Horrible water spots from Car Wash. All glass looked worse coming out than going in. Won't go back. read more

I DO NOT recommend their car wash even though it's the only one around, it completely scuffed and scratched up the entire left side of my vehicle so i will have to go somewhere else to pay to try and buff it out. However I've been using this gas station semi frequently for the last few months and the rest of the services are fine. Everything is clean and well cared for. The inside is well stocked and I've never had anything but friendly encounters with the cashiers. I'm pissed about my car but it feels unfair to disregard the rest of this gas station's services, so 3 stars it is. read more

Car wash sucks! Paid $8.99 to have brushes scrape across my truck. No soap/suds came out during wash cycle, just water and the brushes.

Cheapy carwash for 10 bucks thank you much! Whenever I go to Carmel it never fails that a bird goes poopie on my car.. all of the rest of my car is clean except the front-- which had a Picasso-esque poop on it. I needed gas and a quicky wash after going to my waxing appt and Nob Hill. The gas was reasonably priced considering its Santa Cruz county and I was able to get a cheapy car wash which took care of my Picasso problem. It is on the right side of the road when you enter Scotts Valley so you can get gas, go get a cup of coffee at Starbucks or Peet's and then be on your way :-D read more

I just came back today and tried to use the pay machine, all i had was a debit card, 5 $1's and a $20. the machine does not take 10's, 20's, or debit cards. With $5 in ones, i could not afford the wash, so i had to back out of the curvy entrance and go into the store. i bought the $6 wash, and my car is still full of crap with added water spots :( i've learned my lesson, next time ill pay the extra $5-$10 and go somewhere else. read more

I would like to give a huge shout out to the owner of this establishment regarding Dan and Michelle who are on staff. They are so excellent at their customer service skills!! They are so nice, professional and accommodating to me every time I use this location!!! It's becoming ancient history with good customer service these days when all the younger generation are oblivious to giving good service because of the devices they are addicted to and creating an anti-social mentality. When I find quality staff and good people like Dan and Michelle and all the staff at Shell/Pinnacle 365 I will only spend my hard earned money with those establishments! Give Dan and Michelle and your entire staff a HUGE raise keep them at any cost they are extremely valuable!! Thanks you guys!! read more

Just now went go through the car wash and the touch screen absolutely did not work. Went ahead and drove through and went inside to buy the car wash and the guy was a total jerk and didn't want to do it. Acted like I was an idiot, said 120 used it and it was fine, multiple times. I told over and over it didn't work. It asked for the zip of the cc and you couldn't enter anything because the screen didn't work. Told him to FO, and left. Went outside and left and watched the guy behind me at watch outside of his car fiddling with because it didn't work. Don't go to this place, the gas is the most expensive and at least the guy who was working then was a total moron and a jerk. read more

I'm not sure that I have ever reviewed a service station before; but I feel the need for this one. The staff here is amazing. Almost every person is warm and friendly. They remember you and make you feel welcome. I want to specifically name one of the employees, Wes. My wife and I stopped by to grab a couple things before celebrating cinco de mayo. He ask if we had plans and chatted for a bit. He seemed genuine and interested. I went by today and he remembered me and asked how the night went. To some this isn't a big deal, to me it is. I come from a customer oriented background. This is how you get repeat customers. Thank you for the great work. read more

Perfectly uneventful Shell station in Scotts Valley. In and out, gassed up, medium prices. Just happy I was out of the city and there wasn't a homeless meth addict sitting by the pump looking like she wanted to bite me. read more

Do not waste your time/money on the express car wash. AFTER going through the wash, and pointing out the pathetic job it did, I was told I should have hosed the car off first before having it washed because it was dirty before it was washed, and this car wash does not use a lot of water. It is really only for between car washes. HUH? I asked if that was explained anywhere so consumers can make a different choice, and the answer was no. I asked what could be done, and I was told I could purchase another car wash. Yeh, that would be a hard pass. Won't be back. read more

WASTE OF TIME AND MONEY! Ran my nice new car through here today after waiting in a horrid line of cars who have nothing better to do than wash their car on a Monday morning (including me) and wait a good 30min to get through it. Got the cheapest car wash and what a flipping joke. My average sized sedan barely got clean and the dryer is a joke. After my car got beat to death in the car wash I inspected the wash afterwards and it was still sopping wet and car still dirty. Lovely just lovely. The car wash price is a rip off for the cheapest wash. Needless to say I won't be back. read more

Conveniently located on the corner of Mt Hermon and Scotts Valley drive, I usually just swing in right on my way home. They have a nice new car wash that is reasonably priced and does a good job. Gas prices are competitive with everyone else in town. read more

Car wash broke off my rear windshield wiper. One year old CRV. I filled out the forms and the attendant said someone will call me. So far no phone call!! read more

This Shell service station, located on the corner of Mt HERMON & Scotts Valley Drive, has got the Best car vacuums of any commercial location that I have ever visited. As a Lyft driver, I do pop into car washes, or service stations to vacuum my car on a regular basis. Not only are the machines clean, and in good condition, the length of time you get is super generous! As a side note, their bathroom is very clean, and has nice tile work. The service guys are friendly, and , now that the roadwork is pretty much completed outside the station, it is easy to get in and out! When so many service stations offer no service, this station stands out as solid 5-. read more

Presidents day early Monday morning, midnight, I am exhausted from driving. Additionally this week i was hospitalized for heart problems for four days. My body is run down and I am tired (no alcohol or anything irregular.involved) The clerk here tonight said I could park out of the way here at this gas station, highly irregular, and catch a power nap. Prior to driving. It just started raining also, a recipe for disaster potentially. Luckily it won't be me causing it. Thank you very much for your help. Safest choice I will make. Two thumbs up for shell. I am very grateful. read more

They have a new lunch special: sandwich, soda, chips and candy bar for $5. Can't beat that, even if they are pre-packaged sandwiches.

The car wash is SOOOOOOO SLOW. If there are two cars ahead of you, leave or ask for a refund. You're going to be waiting for at least 20 minutes. Otherwise this is a normal clean gas station. read more

Excellent place for your purchasing gas. Staff is very friendly and helpful in the store. They do have good products and other items for purchasing in the store.My wife and I will always recommend this store. read more

I go to this car wash often, my visit this morning was completely unacceptable. It was a long wait, which I don't mind, however the quality was very bad. The wash missed my side and back of car completely. My car was not that dirty I usually get a fairly good clear. I was on my way to an appointment and checked out the wash job when I arrived at my appointment. I called to discuss this with the manager and he said there was noting he could do. He said he saw the car in front of me and the wash was working. I am not sure how the car in front of me looked but my car is definitely not any cleaner. Maybe they need to do some maintenance on the was. I WOULD NOT RECOMMEND USING THE CAR WASH SERVICE. All I wanted was a refund or redo. DONT GO THERE VERY BAD CUSTOMER SERVICES. I paid for the high test price, always do. Should of gone down the street. read more

-1:10pm pull in to gas up after seeing my dot light up while on 17 on my way home -motherfuckerbiatch! I left my wallet in my climbing backpack in my exclusive biatch's car! -exclusive biatch is at work in Sunnyvale so after I text him and a homie that was expecting me at 2pm of the situation, I turn to my local friends for some rescuing -wanted to park into one of their slots but their worker on break was sitting infront of it on her phone and didn't move until her break was over.....15 minutes later.....I finally was able to park correctly -was encouraged to ask another worker (the other was still on her phone) if they would take a cc number over the phone to a "no, we can't do that" don't blame them. That or i leave something valuable...like my vagina. Called 76 next door, same story. -an hour and a half later a local friend comes who drove from Livermore to rescue me to find out my exclusive biatch was on his way -I get my wallet and the support of not only my exclusive biatch, but of friends that were working in sf; one that was off from San Jose and willing to pick up my wallet wherever it was and deliver it to me, one local who was working when I texted but got to me physically right after her work, my x coworker that drove from livermore that got to me first happy to have a reason to stop and get a car wash -found out their car washes there were good, and the gas prices are reasonable -I fill up before I catch up with a good friend =BUT FOR THE LOVE OF FUCKEN MANKIND! MOVE SO I CAN PARK! I'M A CUSTOMER DAMNIT! read more

I would give them zero stars if I could. The ignorant cashier sold my kid expired sodas then when she pointed it out to him he told her the date on the bottle was when they were made! How does a 12 y/o KNOW those are expiration dates and a grown adult doesn't?!?! He refused to let her get new unexpired bottles or give her the money back. I went back down there with her and had to demand the money back. Needless to say my kid learned a valuble lesson today- check dates BEFORE you pay. We will NOT be visiting this Shell again for ANYTHING. read more

The car wash here sucks, I pay $10 for the best one you can get and every freaking time it misses a large spot on the back of my car. The dryer doesn't work well and it actually sprays water with the blower so you leave with water spots and a half dry car. They REALLY need to tune up the washer or something, or cut the price in half so your not spending good money for a crappy wash. read more

Something about watching the employees smoke right in front of the gas station (near the pumps) makes me very uneasy. Definitely not coming back to this one. read more

Forget the over charging for gas. Shell just sucks. Corporate gas is what everyone seems to be obsessed with. I personally would stick to quick stop in Felton. Great prices for better gas. But if you need it now, then I guess you gotta do what you gotta do read more

Amazing customer service I had something fall off my vehicle in the car wash I called and I informed the gentleman on the phone what happened and he took my number and actually followed up with me and found what i lost I drove back up to Scotts Valley and got my part I believe his name was Augie thank you for going above and beyond to help me out read more

Wow!! This gas station has one of the cleanest ladies restroom I've seen in a long time! Hats off!! I will stop as I travel through Scotts Valley often. read more

Nicest gas station bathroom I've been in! Clean, all supplies full, nice tile & floor. Attendant very nice cashier as well. Price fine.

Amazing customer service! I needed help while inside the car wash! And someone was very helpful and kind! I will be back again.