John at the Ram service desk is outstanding. He stays calm under pressure, communicates well, and…read moregenuinely looks for solutions. Not everything goes as planned--especially when parts don't arrive on time--but he understands that businesses depend on their vehicles. Instead of simply delivering bad news, he works hard to find a solution and keep things moving. That level of customer service is greatly appreciated and makes a real difference. Thank you, John, for going the extra mile!

I purchased a truck a few years ago and had great service and recently purchased a used car and had…read morea few issues with the clutch and over a few months it took to get it sorted I was always treated with respect. They fixed the initial problem and even gave me a rental car when the repair was taking a longer than expected time. thank you Darlings! The money they saved me too was extremely helpful as I had just put my beloved 16 year old dog down earlier that week. from my salesman to finance to service and everyone in between- I sincerely say Thank You!!

Moving from Colorado to Maine I was happy to find Charlie's Subaru in 2020! Trying to keep expenses…read moredown I purchased a 2016 Outback which has been great. Today January 2, 2024 was an excellent day to upgrade to a 24 Crosstrek sports model with impressive technology!! The whole experience was showcased by the outstanding service from Mark! His warm welcome and ability to guide me through the benefits of new vs used helped tremendously! This is my 2nd Charlie's purchase and surely looking forward to recommending anyone looking for a family friendly approach to car buying!! Nice work Charlie's Team!!!

Recently purchased a used Subaru at Charlie's. The sales…read morepers was new but seamed knowledgeable. We were handed off to the sales manage, this is where the deception started. After securing financing we were then handed off to the financial person. He had his own agenda, pushing the expense extended warranties. Keeping us distracted never discussed the price and deposit. Later we were bothered by this and looked over the paperwork. We found the window sticker that had never been applied to the car. It was $8000 more than the sales person told us. Actually it was the MSRP of this vehicle. When we went in to discuss this, we were told the sales person was no longer there. Also, the financial person was let go for his deceptive methods. When we asked about the difference in the price we were told used cars were often more. My research showed that the price we were told was the average for that car when we purchased it. NEVER, EVER Purchase a car from any of Charlie's franchises. I don't care how many free car washes I get it'll never make up for the money that I feel they stole from us.

I just purchased a vehicle from Michael Motors and really appreciated the service I received. We…read morechecked out the reputation before even showing up on the lot and heard only great things. It's a family run business for over 30 years, which speaks volumes on its own. I showed up with a specific goal for a vehicle and Jon gave me tons of advice that I'm willing to bet any other car dealer would not tell me. He offered me a great deal on a vehicle and held it for me when someone else came along offering more money. I gained a lot of respect with his first come first served policy. Please don't hesitate with making Michael Motors an option for your next purchase!

We rolled in on a roadtrip sputtering with awful car troubles, Adam and team members were so kind,…read morepatient, helpful and gave great recommendations for local solutions to get us back on the road. Thank you all so much, truly saved the day!

Car is great! Sales process feels sleazy. Not an open and honest experience. But, they are car…read moresales folks , so hey. Watch out for gouges and hidden fees. They try it all.

I started looking for a new bronco and Jason was amazing , the whole place was great. Jason made…read morethe whole buying experience stress free and so enjoyable would recommend him and BB to anyone!

We went in for an oil change this morning and by the end of the day we purchased a ford edge from…read moreJason. Although nothing wrong the Bronco we traded in we are very happy with the choice of getting the edge and the chance to work with Jason, he was professional, pleasant and personable. Jason answered all of our questions and assured us that if we need anything to just let him know. We will also add that the service department always takes good care of us.

Wow just wow!! I just moved here from Texas and am blown away by the service of Paul Blouin! I was…read morepreviously never going to buy another Mazda again because of the headache I dealt with at my previous dealership in San Antonio Texas related to the beige seats staining. However, the general manager at Paul Bloudin assured me they could have fixed this issue as they have with other customers. Not only that but the service took 30 minutes when in Texas it was 2-3 hours I had to wait!!! Highly recommend Paul Bloudin!

Bought several vehicles over the years and will only use Branden. Always goes the extra mile. The…read moreservice department is also great and doesn't overcharge.

I will be making a full review in a couple days.. giving them a chance to do the right thingread more

Zero stars!!! None! Spent days going back and forth with the dealership via email. Very explicit…read moreabout needing a third row seat. I was assured that it had a third row. Drove 2 hours on Halloween, missing trick or treat with my grandchildren because this was my only opportunity to get the vehicle. get to dealership and the vehicle doesn't have a third row!!! No offer to compensate our gas, no offer of a good deal on a vehicle... just sorry. 5 hours of my life for nothing and no accountability!!!

If you have a KIA EV6 and your car is not operating this dealer will not help you unless you bought…read morethe car from them. Now I have to have it towed at my own expense to Portland/Saco! This is a sad state of affairs and does not speak well of Kia Dealers!!! John Clark

I recently leased a Kia vehicle at Charlie's Kia. Joe was a fantastic salesman. We did not feel…read morepressured to do the deal the same day that we test drove the vehicle. They had several models and colors when we were ready to move forward! They even made sure we could finish the paperwork late on Saturday night after their sales office closed.