I have purchased/leased two Subarus from Charlie's. Not only have their sales people worked with me…read moreto find the best deal to fit my budget and my needs, but their sales department is also terrific. Charlie's has a number of dealerships so if Subaru is not your cup of tea and you're looking for a vehicle, I would check to see whether Charlie's sells that vehicle. Excellent customer service ! Plus, the family that own owns the dealership is very active in local philanthropy !! Win win !

I have admit this was the worst experience I have ever had in my 25 years of buying vehicles. I…read morewould NEVER recommend this place to anyone. We showed up to look at a specific vehicle when we got to the dealer no one came out for a solid 20 minutes. We called the number to the Mitsubishi dealer and was hung up on. No worries people are busy I understood this. We went to the Subaru dealer to find help we were greeted by a friendly salesman who was helpful but we decided not to go with the vehicle presented. We asked the manger if there were any lease specials on other brands when we were told " you would have to go to each dealer individually and ask as they only deal with Subaru". Didn't understand this since it's all Charlie's but again I understood. this was now a hour and half of my time. We finally found the vehicle we went there for where I was met but a salesman named Colby who began to yell at me while I was talking. He told me the vehicle was on hold even though we were told the vehicle was available literally 3 minutes prior. I walked away and went to the main dealer next to Toyota. The salesman here was FANTASTIC! We had explained we had received offers for our vehicle elsewhere and we were told previously they would match this. after we found the vehicle to work numbers on they came in 4k below the trade in price they said they could match 3 weeks earlier!!!!! The guy who came over with the numbers was almost put off after I told him this and said we're all in.... This turned out to be a 5 hour process and a huge waste of time. When asked to run numbers in another vehicle he said well call you later today or Monday really it takes that long to run numbers through a bank? I have never experienced this at any other dealer ever. In the mean time he's next to us telling another customer we want this deal done today and we'll work with you and make it quick. Seriously? Worst dealer and experience ever!!!

John at the Ram service desk is outstanding. He stays calm under pressure, communicates well, and…read moregenuinely looks for solutions. Not everything goes as planned--especially when parts don't arrive on time--but he understands that businesses depend on their vehicles. Instead of simply delivering bad news, he works hard to find a solution and keep things moving. That level of customer service is greatly appreciated and makes a real difference. Thank you, John, for going the extra mile!

I purchased a truck a few years ago and had great service and recently purchased a used car and had…read morea few issues with the clutch and over a few months it took to get it sorted I was always treated with respect. They fixed the initial problem and even gave me a rental car when the repair was taking a longer than expected time. thank you Darlings! The money they saved me too was extremely helpful as I had just put my beloved 16 year old dog down earlier that week. from my salesman to finance to service and everyone in between- I sincerely say Thank You!!

Moving from Colorado to Maine I was happy to find Charlie's Subaru in 2020! Trying to keep expenses…read moredown I purchased a 2016 Outback which has been great. Today January 2, 2024 was an excellent day to upgrade to a 24 Crosstrek sports model with impressive technology!! The whole experience was showcased by the outstanding service from Mark! His warm welcome and ability to guide me through the benefits of new vs used helped tremendously! This is my 2nd Charlie's purchase and surely looking forward to recommending anyone looking for a family friendly approach to car buying!! Nice work Charlie's Team!!!

Recently purchased a used Subaru at Charlie's. The sales…read morepers was new but seamed knowledgeable. We were handed off to the sales manage, this is where the deception started. After securing financing we were then handed off to the financial person. He had his own agenda, pushing the expense extended warranties. Keeping us distracted never discussed the price and deposit. Later we were bothered by this and looked over the paperwork. We found the window sticker that had never been applied to the car. It was $8000 more than the sales person told us. Actually it was the MSRP of this vehicle. When we went in to discuss this, we were told the sales person was no longer there. Also, the financial person was let go for his deceptive methods. When we asked about the difference in the price we were told used cars were often more. My research showed that the price we were told was the average for that car when we purchased it. NEVER, EVER Purchase a car from any of Charlie's franchises. I don't care how many free car washes I get it'll never make up for the money that I feel they stole from us.

LEE Auto Mall was the car dealership not only helped me get into the right vehicle for me…read more Patrick Murphy, Sales Associate , first person that met with me and showed me around the lot of vehicles to the ones in my price range. Paul Roy, Assistant Sales Manager, he work with me when Patrick had a day off. He picked me up at work to bring me to dealership for me to finish the final paperwork. Evan Gagnon, Sales Associate, he assisted with getting copies of documents needed to close the sale. Brian McGinley, The sales manager, he reviewed all the documents, to assure everything was in order. They all contributed to a successful sale, to a happy customer. LEE Auto of Augusta Maine is by far the most friendly, professional dealership, helping me through the process of my very own vehicle, that I could afford. They did not pressure me into a vehicle I could not afford, Need a car, stop buy and see Patrick, Paul, Evan, and Brian at LEE AUTO in Augusta, Maine, Happy customer Carol Sharrow

2025 RAV4 Hybrids have been hard to get in the Portland area. I called Charlie's and they were able…read moreto get me one within a few days that met my specifications. Shannon, our sales guy, was pleasant and knowledgeable, and even came in on his day off so we could pick the car up at our convenience. He walked us through getting CarPlay set up and through any of the features we were not familiar with from our 2020 RAV4 Hybrid. Michelle, the Finance Manager was also very pleasant and made all of the paperwork easy. They also have a nice perk with free car washes for the life of your car, but we live too far away to take advantage of them, though will swing in whenever we head north. All in all a positive buying experience and I would definitely recommend Charlie's Toyota to anyone looking to buy a Toyota.

I just finished my car shopping experience and although I did not end up purchasing from Charlie's…read moreToyota, I still wanted to leave a review because I had a great experience here. I stopped in on a Saturday afternoon to look at the differences between some different models and trim levels. Shannon, the sales guy who helped me, was extremely helpful. He clearly explained and showed me the differences between everything I was interested in looking at. We spent about 20 minutes and in that time I was able to determine what model and trim levels I should narrow my search to. Shannon was not pushy at all, gave us space to look, and was extremely knowledgeable. Getting an in-person look at the sizes and trim levels here at Charlie's Toyota was the most time well spent of all my car shopping experience. They ended up not having the used inventory I was looking for so I purchased elsewhere, but the time I spent here was instrumental in my decisions. I definitely recommend working with Shannon!

We rolled in on a roadtrip sputtering with awful car troubles, Adam and team members were so kind,…read morepatient, helpful and gave great recommendations for local solutions to get us back on the road. Thank you all so much, truly saved the day!

Car is great! Sales process feels sleazy. Not an open and honest experience. But, they are car…read moresales folks , so hey. Watch out for gouges and hidden fees. They try it all.

If you have a KIA EV6 and your car is not operating this dealer will not help you unless you bought…read morethe car from them. Now I have to have it towed at my own expense to Portland/Saco! This is a sad state of affairs and does not speak well of Kia Dealers!!! John Clark

I recently leased a Kia vehicle at Charlie's Kia. Joe was a fantastic salesman. We did not feel…read morepressured to do the deal the same day that we test drove the vehicle. They had several models and colors when we were ready to move forward! They even made sure we could finish the paperwork late on Saturday night after their sales office closed.

I have tried to buy a jeep from Charlie's jeep in Augusta Maine since July 2 first of all they…read morecouldn't find the transport company to deliver my truck to me in Idaho and now second of all they do not return any email text or phone calls from my credit union trying to coordinate this purchase obviously Charlie's jeep does it feel the need to sell the vehicle over the Internet to someone

Poor custom service--(service department) Indicative to…read moretheir one star rating online.

What an absolute waste of time and money. My husband scheduled an appointment with them over two…read moreweeks ago. He obtained a rental car and dropped his truck off the day before his appointment to ensure it was ready for them the morning of his appointment. Not only did they not get it get to it the day of his appointment, but they also didn't get to his truck the day after his appointment. They also didn't bother to call him and let him know the status of the situation at any time. So he was without his truck for three days, had to rent a rental car, had to obtain an Uber drive and now he's out over $100 and they never even got to his GMC Denali truck. What a way to lose a future sale from fellow Augusta residents and business owners. Why even have appointments scheduled if you're running 48 hours behind on service and still aren't getting to it before the weekend?!

This is just for the store not the service center. I always get gifts for my dad so I stopped here…read moreto get something for Father's Day and they had so many options and everyone was super nice!

i was waiting in the service area to pick up my cf moto z force 800 that had 329 miles on it…read moreservice manager told me it had a bad head gasket and it would cost 3000.00 to 4000.00 to rebuild the upper end so i brought it home and put a new fuel pump in it and it works great but back to the top of review waiting for my atv i was listening to the service manager on the phone with a costumer that drop his bike of for a state inspection he told the costumer he needed 2 tires and a side marker light at the cost of 900.00 the costumer wonted to go somewhere ells the service manager said it was to late the bike was already in shop so when service manager got of the phone he slid the service window open in to the shop and told the tec to go ahead and bring in the bike for 2 tires and side marker light for state inspection he just got go ahead from costumer. the service department is very dishonest.