I had such an amazing stay!! From the moment I booked my reservation, they went above and beyond…read more I initially booked a 1 night stay for a weekend getaway. I decided a few days prior, I wanted to stay an extra night. They were able to message me and informed me I could book another reservation for the additional night and they would make sure I stayed in the same room without having to check out, which they did. Upon check in, you enter the lobby which has a large variety of seating and a bar. They do have a happy hour menu which I thought was great. They do also offer complimentary breakfast in the morning. It looked pretty popular by the amount of guests that would pop in for breakfast. The room itself was clean, spacious and I loved the whole kitchenette. They have a a small gym that is available 24 hours, and a pool. Parking is $28 per night, but given that you are literally central to everything, I didnt mind it at all. Usually in the mornings you hear vacuums going and the commotion of room cleaning going on, which can make it hard to sleep. I didnt hear a thing! I also love that you need your room key to enter the main entrance at night. Just a bonus security feature. Everything about my stay was great. I would most definitely come back!

This hotel was great for my family trip. Nice, clean room and friendly, helpful staff at check in…read more Free breakfast that was decent. Why one star missing, you ask? Paid parking. When you're paying so much for a hotel room- I think my larger room, if I hadn't used points, would have been $300+. If you're paying $300+ for a room parking should be free- not $28.

Food is Great! Service is Swell!…read moreAmbiance is Fantastic and Terrific! Thank You DoubleTree, Everything it was all Delicious!

The only reason this hotel gets 1 star instead of 0 is because of a few staff members who genuinely…read moretried to help. Laura at the front desk did what she could when our room wasn't ready upon arrival. After we mentioned the condition of the chair, she arranged one room with free parking, which we appreciated. Deanne, our waitress, was very kind and accommodating. Gilbert, our waiter, went above and beyond. Both my son and I have severe food allergies, and he took excellent care of us. His service was truly exceptional. Unfortunately, the day before (6/12), when my son had asked staff about safe food options due to his allergy, the staff on duty seemed uninterested and dismissive, which was disappointing and concerning. Jasmine in the coffee area was also very sweet. Unfortunately, the positives ended there. Julie, the bar manager, appeared to be drinking wine every time we saw her. At one point, when my husband got up to look for something, she responded with attitude rather than asking if he needed assistance. The bar was packed with softball teams and players, and it felt like helping guests and supporting staff should have been the priority. Service overall was poor. We requested towels and waited over an hour. After following up, we were told the request had been forgotten. The condition of the room was unacceptable. The chair in room 833 was broken and extremely dirty. We were told it would be replaced, but it never was. Most concerning of all, after returning home, my husband developed bites and went to urgent care...they were consistent with bedbug bites following our stay. One additional disappointment: I accidentally left my Conair 10x magnifying lighted vanity mirror in the room and called the very next day to ask if it had been turned in. I was told it had not been found. Overall, this was the worst hotel experience we've had--the dirtiest hotel with only a few friendly staff members. We will never be back,

Had such an amazing experience from Big Bear CA staff and management ran perfect clean my husky…read morestar was happy with upgrade room and the train was not to loud it wss cool the history of the place wss priceless great location.

Worst experience ever! Looks like a jail cell & the staff was not helpful at all. Stayed for one…read morenight just to get some sleep. Did I get sleep? Absolutely not. Right behind the room was a train track and the train kept passing by every other hour! Super loud. The front desk didn't give any heads up or anything about that. The phone did not work & I called to ask for a refund, but apparently they don't do that?? Insane. If I can give 0 stars I would.

It's been some years since I've planted myself here, but it's everything I remember. A clean beach…read morethat's typically not as packed as Newport and some of the other nearby areas. The waves come in nicely, and there's always a good breeze due to the topography. It's not exactly hidden, but it is a gem for sure. :)

Love it here! So relaxing and chill. Parking is hard to find but it's the same at any other beach…read more The waves are crazy big but so serene to hear them crashing while u lay on the sand. Can't wait to come back again.

We only stayed one night here, we had been hotel hopping, since we came with no reservations and I…read morewas a bit unwell and needed to sleep. The price for this Embassy Suites by Hilton Irvine Orange County Airport, was great, and we really needed a break. The place is so nice. It is clean, right near the airport if you need that and super comfortable. We saw their pool and it was very nice. We did not get a chance to use it. It is indoor and next time we are in town we will stay there as I love an indoor pool. We loved their room service and they even have free made to order breakfast. That is nice. The outside is really pretty and our room had everything we needed. The service from housekeeping and the front desk staff was great. They had a room ready for us. we were very happy. We looked at but did not use the fitness center. Next time. This hotel was the right time at the right place and we will be back.

Good: spacious lobby, spacious room, breakfast, evening snacks, indoor pool, jacuzzi and fitness. 5…read moremin drive to south coast plaza. Bad: gold member; had to ask for bottle waters, room did not have bedding set for sofa bed, bathroom narrow, missing caps in toilet (yucky), pool no towels on Saturday night and overcrowded, narrow fitness center.

Love the room! Very spacious and clean. The shower pressure is not strong but its ok BUT love the…read morefact that its separated from the toilet. BUT there are no locks on either one. We have a 3 year old grandson so its not good when he can open the doors. Right above us room 337 was stomping back and forth since we checked in. But it never stopped and woke up my grandson. Called front desk and it stopped right away! Other then that..its great. Would definitely stay here again.

We stayed at this Springhill Suites location in Irvine for a weekend at the OC Fair & concert at…read morePacific Amphitheater. The hotel was quiet despited being close to the freeway and was nestled in an industrial area. We liked our stay there because of the newly renovated rooms, comfortable bed and living area with a trundle bed. One interesting note about the room is the toilet area is in a separate small room with its own sliding door and mini-sink. It's a bit of an odd configuration but multiple sinks work for me. As i said, the king bed was comfortable, the couch with desk area & chair were a nice touch. I liked that there was a wet bar area that had both a small fridge and microwave. It was a spacious suite and thats what I like. I do not care for the $19 daily parking fee. Parking SHOULD BE FREE. It's really not acceptable to be nickel & dime'd like that. This is not a crowded part of town nor is their parking lot shared by other businesses or hotels. Continental breakfast was included as per standard at Springhill Suites locations. It was decent. Nothing special. Just got myself toasted english muffin & a banana in the am. There is a small putting green in the courtyard area towards the back of the building. Pool is inside.

Spent a week here for work. The shuttle picked me up as scheduled and brought me to the hotel. My…read moreKing suite on the third floor was amazing! Very spacious and comfortable. The fully equipped kitchen was perfect. Being welcomed with perks from Hilton Honors was nice! Needed the bottled water. I only ate at the adjacent restaurant once- not a fan of burgers. Hit or miss, but convenient. Having the Hotel Grubhub no service fees as an option came in handy a few nights! Very close to my favorite eating places when in southern California. The inclusive breakfasts were delicious- a very nice variety.

We like the place, room is big. The place is convenient and clean. Breakfast is acceptable, we had…read moreone bedroom suite with two queen size beds. People are friendly. But the furniture showed wear and tear. They need to change the furniture. Fabric needs to be cleaned and the dining table chair seats need replacement. They are torn.

I was one of those people living in Silverado at the time of the Bond Fire, and this was the place…read moremy former father-in-law chose to stay until we were cleared to go home. While I did not enjoy not knowing if I still had a home or not, I did enjoy my stay! Everything was clean and very nice. The TV in one of the bedrooms even moved so I could pop in an HDMI cable to watch some of my DVDs. I had no experience with the hotel staff, but they gave my mom a parking pass without any questions (and trust me, my former father-in-law would have complained about that!) If I am ever back in California and need a place to stay, this would be on my short list of places to stay.

We were allocated here due to our apartment having a leak and needing remodeling. Since we got…read morethere the room smell horrible but we thought it was a temporary smell maybe coming from the hallway, the smell never went away, when I question the housekeepers, they said that there had been a maintenance issue in the past with this room and that the smell had never gone and that I should go to the front desk to complaint of the smell. One of the housekeeps even indicated that they probably gave me this room because I was Mexican because they would had not given the room to a Caucasian person. I went to speak to the front desk and they argue that they were sold out and that they had already scheduled a carpet cleaner in 4 more days to and that they would send someone to put some deodorant in the meantime, well the deodorant never happened and the carpet cleaner 4 days later didn't help. I had to go to Bath and Beyond to buy some fragrances to help with the smell. There were also bugs and spiders in the room. I will attached videos of it. Other guests or kids from nearby apartments would be playing basketball at 3 am and wouldn't let us sleep as we could hear the ball bouncing to the room. The internet does not work with devices like FireTV sticks or Xbox, they lock it so you can only watch Netflix and force to buy on Demand movies. They will also charge you if you go over specific amount of data usage although they advertise that the Wifi is Free. In one of the rooms Netflix never worked, a technician came to reset the device and two days later it was back to not working ( we were in a two bedroom suite). They also didn't have any Frying pans or necessary items to cook, came to find out that the house cleaning ladies never did inventory or checked what was missing and all my month stay I couldn't cook because they hadn't provided all the utensils and pans needed for cooking, I did complaint to the housekeepers and they said that I should had asked for it from the beginning but how was I supposed to know what was to be part of the kitchen???? We went away for a couple days and the reception workers knew about it, when we came back we found an inhaler on the drawer that was not ours, none of us have asthma. They said they would investigate and no one followed through with us, I asked the house cleaning ladies if they had left it there as perhaps it was them and they said it wasn't theirs, it freaked me out to know that someone was on our room when we were gone but they never told me who went in. Gladly nothing was missing or stolen that we know of so far. They only do housekeeping ever other day and will not leave extra toilet paper or towels, I kept having to call to request these necessary items. Do not stay on Room 627, I wish I could had been more persistent on moving to a different room, I stayed because all of our work equipment (work from home) and clothing etc.. had already been set up and we were supposed to stay only for two weeks but my apartments kept extending our stay, if I would have known that I was going to stay longer I perhaps could had been more demanding and request a new room from the start. Not sure why this hotel doesn't check the rooms for inventory or smell, bugs etc... Definitely poor management. I will never stay at one of these properties again.

This place is pretty much a total embarrassment to the Hilton brand. I don't understand why they…read moreacquired these lower echelon hotels. Oh yes because they can make money but charge ridiculous rates like $300 a night. You also have to pay for parking which isn't included in your $300 stay and don't forget about the taxes.

I woke up at 1am to use the bathroom. When I turned on the bathroom light, I was horrified to see…read morenumerous bugs (possibly roaches?) running around. There were 4 bugs in the tub, and 3 on the ceiling and 2 coming down the wall. I have NEVER seen bugs in my hotel room. I requested to be immediately moved. Christina from the front desk came up to take a report but she was scared to take a picture. Crystal from the front desk was very condescending and rude and insinuating that I didn't see the bugs that were there.

Worked with Leonard and Up Property Management for 2.5 years. I lived several states away from the…read moreproperty and required someone that would take care of it as if it was their own. Leonard and his team achieved just that. There were a few times that extensive repairs were required on the property and every step of the way I felt that things were being taken care of swiftly and thoroughly. When it came time to sell and the property was handed back over, it was left in pristine condition. This speaks volumes on Leonard's positive relationship with the tenants and his care for the property. I wholeheartedly recommend Leonard and Up Property Management to handle your property.

One of the most frustrating rental experiences I've had, largely due to how this was handled by…read moremanagement, specifically Christopher and David. The unit was listed at $4,200. We initially explored pricing and ultimately submitted a paid application for $4,000, not $3,800 as they later claimed in their response. We have email proof confirming this. We were also told there could be flexibility around $4,100 if we had strong documentation, which we did. Based on that, we were encouraged to apply, pay fees, and submit everything. After doing all of that, there was no real movement or consideration. What made this worse was their response, which included inaccurate statements about us "lowballing" and "going behind our agent." That is simply not true. We were fully transparent with our agent the entire time, and she can confirm that. We also have texts supporting it. Nothing was hidden or "found out" later. Instead of focusing on a reasonable $100 difference that could have easily made both parties happy, they chose to argue and escalate things publicly through responses rather than work toward a solution. That says a lot about their priorities. The bigger issue here is the lack of transparency. If the price was always firm at $4,200, that should have been clearly stated upfront. Instead, we were led to believe there was flexibility, only to find out after paying application fees that there wasn't. The communication throughout felt dismissive and unprofessional, and their response only reinforced that. My advice to anyone considering renting through them: be cautious before paying any application fees, and make sure any statements about pricing flexibility are clearly confirmed in writing. Based on this experience, I would not recommend working with this team.