I had such an amazing stay!! From the moment I booked my reservation, they went above and beyond…read more I initially booked a 1 night stay for a weekend getaway. I decided a few days prior, I wanted to stay an extra night. They were able to message me and informed me I could book another reservation for the additional night and they would make sure I stayed in the same room without having to check out, which they did. Upon check in, you enter the lobby which has a large variety of seating and a bar. They do have a happy hour menu which I thought was great. They do also offer complimentary breakfast in the morning. It looked pretty popular by the amount of guests that would pop in for breakfast. The room itself was clean, spacious and I loved the whole kitchenette. They have a a small gym that is available 24 hours, and a pool. Parking is $28 per night, but given that you are literally central to everything, I didnt mind it at all. Usually in the mornings you hear vacuums going and the commotion of room cleaning going on, which can make it hard to sleep. I didnt hear a thing! I also love that you need your room key to enter the main entrance at night. Just a bonus security feature. Everything about my stay was great. I would most definitely come back!

Very nice Hyatt House location. The room was clean and quiet. The staff was very helpful and…read moreprovided an easy shuttle ride to the airport. The only thing I didn't like about this hotel, and I've seen this with some of the other newer Hyatt House and Hyatt Place locations, they do NOT have in room safes. Breakfast was great. We saw a lot of people getting upset because they showed up at 9:30am and breakfast was closed; they clearly tell you the times at check-in, so people need to chill. Great complimentary food and coffee.

Food is Great! Service is Swell!…read moreAmbiance is Fantastic and Terrific! Thank You DoubleTree, Everything it was all Delicious!

The only reason this hotel gets 1 star instead of 0 is because of a few staff members who genuinely…read moretried to help. Laura at the front desk did what she could when our room wasn't ready upon arrival. After we mentioned the condition of the chair, she arranged one room with free parking, which we appreciated. Deanne, our waitress, was very kind and accommodating. Gilbert, our waiter, went above and beyond. Both my son and I have severe food allergies, and he took excellent care of us. His service was truly exceptional. Unfortunately, the day before (6/12), when my son had asked staff about safe food options due to his allergy, the staff on duty seemed uninterested and dismissive, which was disappointing and concerning. Jasmine in the coffee area was also very sweet. Unfortunately, the positives ended there. Julie, the bar manager, appeared to be drinking wine every time we saw her. At one point, when my husband got up to look for something, she responded with attitude rather than asking if he needed assistance. The bar was packed with softball teams and players, and it felt like helping guests and supporting staff should have been the priority. Service overall was poor. We requested towels and waited over an hour. After following up, we were told the request had been forgotten. The condition of the room was unacceptable. The chair in room 833 was broken and extremely dirty. We were told it would be replaced, but it never was. Most concerning of all, after returning home, my husband developed bites and went to urgent care...they were consistent with bedbug bites following our stay. One additional disappointment: I accidentally left my Conair 10x magnifying lighted vanity mirror in the room and called the very next day to ask if it had been turned in. I was told it had not been found. Overall, this was the worst hotel experience we've had--the dirtiest hotel with only a few friendly staff members. We will never be back,

Had such an amazing experience from Big Bear CA staff and management ran perfect clean my husky…read morestar was happy with upgrade room and the train was not to loud it wss cool the history of the place wss priceless great location.

So I'm a regular here, I never had issues here. But the last time I stayed here I checked in May…read more2nd 2026 checked out May 4th. I found a roach on the bed and the room smelled like mildew as you enter. I went down stairs to request another room, but they said they were all booked. I showed the photos and explained the stench. I ended up getting sick and went to the doctors. I have been trying to reach the manager for several days, I asked when will he be in, left my number and name and reason for the call. I got nothing back. Horrible service when it comes to urgency. I had to take 3 days off work because of this and pay for prescriptions.

Love it here! So relaxing and chill. Parking is hard to find but it's the same at any other beach…read more The waves are crazy big but so serene to hear them crashing while u lay on the sand. Can't wait to come back again.

This is the best place to walk or bike along the beach in OC (in my opinion!) It's clean, safe and…read morewell-maintained. The bike path can be bustling on a weekend and it's always fun to look at the interesting houses along the way. The beach itself has a very large sand stretch to the water. The waves tend to be shorebreak the farther you're from the pier. Surfers and bodyboarders enjoy riding waves by the pier. Dolphins and whales love it around here too. Don't forget the farmer's market at the Newport Pier on Saturdays from 9-1!

Friendly staff at the front desk starts off well. Clean…read moreroom and facilities. Great shower and free WiFi for Hilton members. Fairly quiet. Seems to cater to the business clientele during the week.

Good: spacious lobby, spacious room, breakfast, evening snacks, indoor pool, jacuzzi and fitness. 5…read moremin drive to south coast plaza. Bad: gold member; had to ask for bottle waters, room did not have bedding set for sofa bed, bathroom narrow, missing caps in toilet (yucky), pool no towels on Saturday night and overcrowded, narrow fitness center.

Love the room! Very spacious and clean. The shower pressure is not strong but its ok BUT love the…read morefact that its separated from the toilet. BUT there are no locks on either one. We have a 3 year old grandson so its not good when he can open the doors. Right above us room 337 was stomping back and forth since we checked in. But it never stopped and woke up my grandson. Called front desk and it stopped right away! Other then that..its great. Would definitely stay here again.

We stayed at this Springhill Suites location in Irvine for a weekend at the OC Fair & concert at…read morePacific Amphitheater. The hotel was quiet despited being close to the freeway and was nestled in an industrial area. We liked our stay there because of the newly renovated rooms, comfortable bed and living area with a trundle bed. One interesting note about the room is the toilet area is in a separate small room with its own sliding door and mini-sink. It's a bit of an odd configuration but multiple sinks work for me. As i said, the king bed was comfortable, the couch with desk area & chair were a nice touch. I liked that there was a wet bar area that had both a small fridge and microwave. It was a spacious suite and thats what I like. I do not care for the $19 daily parking fee. Parking SHOULD BE FREE. It's really not acceptable to be nickel & dime'd like that. This is not a crowded part of town nor is their parking lot shared by other businesses or hotels. Continental breakfast was included as per standard at Springhill Suites locations. It was decent. Nothing special. Just got myself toasted english muffin & a banana in the am. There is a small putting green in the courtyard area towards the back of the building. Pool is inside.

Spent a week here for work. The shuttle picked me up as scheduled and brought me to the hotel. My…read moreKing suite on the third floor was amazing! Very spacious and comfortable. The fully equipped kitchen was perfect. Being welcomed with perks from Hilton Honors was nice! Needed the bottled water. I only ate at the adjacent restaurant once- not a fan of burgers. Hit or miss, but convenient. Having the Hotel Grubhub no service fees as an option came in handy a few nights! Very close to my favorite eating places when in southern California. The inclusive breakfasts were delicious- a very nice variety.

Very nice and comfortable hotel, perfect for families but also good for couples and business…read moretravelers. Kitchenette with full sized refrigerator/freezer, two burner stove, microwave oven and even a dishwasher. Pans, cookware, utensils, plates, cups...you name it, they thought of everything. Large outdoor swimming pool, hot tub, and even a small basketball court. Breakfast is on point, with a waffle station, sausage, omelets, breakfast potatoes, bagels, toast, oatmeal with all the fixings, and much more. Highly recommended by me.

I was one of those people living in Silverado at the time of the Bond Fire, and this was the place…read moremy former father-in-law chose to stay until we were cleared to go home. While I did not enjoy not knowing if I still had a home or not, I did enjoy my stay! Everything was clean and very nice. The TV in one of the bedrooms even moved so I could pop in an HDMI cable to watch some of my DVDs. I had no experience with the hotel staff, but they gave my mom a parking pass without any questions (and trust me, my former father-in-law would have complained about that!) If I am ever back in California and need a place to stay, this would be on my short list of places to stay.

I was there on a business trip paid by my company. On arrival Janet was kind and sweet. However,…read moreAiled and Jose Luis ruined the experience for many of us. They were rude, tagged team on customer. Lying to their teeth about policy. At some point I had no doubt on my mind that Jose Luis was going to attack me, he is a ticking time watch out for him. Ailed on the other hand was straight up rude, nasty and condescending. They've turned a hotel with so much potential to a dumpster fire. Many of checked out before our time. I felt like a burden on them. The elevators were not working so I had to climb many flight of stairs to the 5th floor after work. I am having PTSD, I wouldn't go back nor recommend this Residence Inn to anyone who's looking for peace of mind. Pros: Janet and Paul, modern studios with full sized fridge, 2 electrical burner tops, comfy beds, nice backyard with a pool and bbq grill. Free sparking water in the lobby. All of that can be overshadowed by their front desk staff

My wife and I needed to find a hotel after the first one we went to was horrendous. We found this…read moreplace, checked their ratings, reviews and booked it from the parking lot of the first hotel. This place is amazing! It's fairly new so everything is really clean. What we were both impressed with though, was the friendliness and professionalof everyone who works here. I would like to thank all of them for making our stay a pleasant and enjoyable one from start to finish. Thank you, Shawna, Martha, Phoebe, Marisol, Stanly, Erick, Crystal, Chrisiian, John, Saad, Sophia, Maggy, Jenifer, Maricris and Taylor. Hopefully I got everyone because they all should be congratulated for their excellent service!

This place is pretty much a total embarrassment to the Hilton brand. I don't understand why they…read moreacquired these lower echelon hotels. Oh yes because they can make money but charge ridiculous rates like $300 a night. You also have to pay for parking which isn't included in your $300 stay and don't forget about the taxes.

One of the most frustrating rental experiences I've had, largely due to how this was handled by…read moremanagement, specifically Christopher and David. The unit was listed at $4,200. We initially explored pricing and ultimately submitted a paid application for $4,000, not $3,800 as they later claimed in their response. We have email proof confirming this. We were also told there could be flexibility around $4,100 if we had strong documentation, which we did. Based on that, we were encouraged to apply, pay fees, and submit everything. After doing all of that, there was no real movement or consideration. What made this worse was their response, which included inaccurate statements about us "lowballing" and "going behind our agent." That is simply not true. We were fully transparent with our agent the entire time, and she can confirm that. We also have texts supporting it. Nothing was hidden or "found out" later. Instead of focusing on a reasonable $100 difference that could have easily made both parties happy, they chose to argue and escalate things publicly through responses rather than work toward a solution. That says a lot about their priorities. The bigger issue here is the lack of transparency. If the price was always firm at $4,200, that should have been clearly stated upfront. Instead, we were led to believe there was flexibility, only to find out after paying application fees that there wasn't. The communication throughout felt dismissive and unprofessional, and their response only reinforced that. My advice to anyone considering renting through them: be cautious before paying any application fees, and make sure any statements about pricing flexibility are clearly confirmed in writing. Based on this experience, I would not recommend working with this team.

Our paid application was submitted at $4,000, not $3,800. The $3,800 figure was simply an initial…read moreinquiry after being told there were no offers. What's missing from your response is that confirmation of $4,000, which we have in writing. From the start, our only goal was to see if there was reasonable flexibility. An overall $100-$150 difference on a $4,200 listing is standard and was approached in good faith. We were told pricing would only be considered with a strong application, which is why we applied, paid fees, and submitted full documentation. After doing so, there was no flexibility. Our primary communication was through our agent, and we only saw Christopher associated with the listing, so those were the only contacts we were aware of. My husband had one interaction with David, and Amber had a brief call after coming across the listing online, not realizing it was the same property we had already submitted for. The call was simply to confirm whether pricing was negotiable before moving forward. Once any overlap was realized, our agent was immediately informed. There was no attempt to bypass anyone. This review reflects our experience. It is meant for others to understand what we encountered, not for ongoing arguments. We do not see any basis for involving attorneys over a simple review based on our experience, especially while being called dishonest and accused of things that are not accurate. This could have been resolved through a direct conversation, which we would have welcomed, and David had previously stated we were free to share our experience. If your attorneys would like to reach out, we are more than willing to answer any questions. We made a reasonable request, followed the process as presented, and did not see the flexibility that was initially suggested. We consider this matter closed