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Irvine, CA

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The Residences on Jamboree

3.4 (315 reviews)
Closed • 9:30 am - 5:30 pm

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I would give zero stars if I can. We called the maintenance for leaking sink on Saturday- no response from anyone. We reached out to leasing office on Sunday regarding the emergency leaking issue. They just told us they don't have the maintenance today on site and to call the main office. Is this what almost $5000 a month gets you to live in so-called luxury apartments? I will not talk about the broken gym equipment, freezing pool, broken elevators, stinky hallways. One of the main reasons people leave good reviews is to get their application fer waived.

Dog pee all over the elevator floors.  DAILY OCCURANCE.
Johnny S.

Okay this is going to be a very simple review because this market is too messed up to be getting played by UDR apartments. The only reason I'm giving this place a 1 star is because I can't give zero. Moving in is like ordering door dash. Go online, file application, approved, pick apartment and date and move in. My family and I sold our house and had to make a quick move so july of last year we moved here as it was centrall located, close to freeways and looked really nice. Thats when all the problems started. Problem #1 - over crowded parking - want an assigned spot? add $100.00 a month to already over price 3600 a month rent. Problem #2 - First month in - they tow my truck. FOR NO REASON. Had the parking sticker displayed. No notice - nothing. $350 dollars later and a shady tow company visit. Problem #3 Charging me for two spots - after i cancelled one months ago. That went on for 7 months, no refund. Problem #4 Jacuzzi was down half the year we were here - disgusting mucky water. Problem #5 Half the amenties dont work on the roof top like tv's, blue tooth hook up for music, fire places, bbq's are broken 90% of the time. Problem #6 My wife and 6 year old son have seen multiple times, non residents parked in spots doing drugs and other shady doings. Really unnverving that I have to carry around protection in a city like irvine... in a gated community.... Biggest problem - #7 MY 40,000k custom harley was stolen, with 4 cameras in plain sight of the bike parking, FROM THE 5TH FLOOR OF A PARKING GARAGE, THAT HAS AT LEAST 4 CAMERAS PER FLOOR AND YOU HAVE TO HAVE FOBS TO GET IN AND OUT. No help from apartments, secuirty, nothing. IPD was baffeled. #8 Tried charging me for an emergency maintenance problem (pipes backed up water out of one of the bathrooms and started flooding. I mitigiated the problem till they got there, and they changed a bulb in the bathroom, charged me 16 dollars, for a 45 cent light bulb. RIDICULOUS. Next time im letting this bitch flood. Also, constantly, dog hair, dog shit and dog piss all over the property due to negligent animal owners - that one i can't blame on them but its still disgusting. I rarely write bad reveiws, but this place is pure trash - the staff isn't helpful - you can't even get ahold of anyone because UDR set up a text only system. Litterally, the on site staff is INACCESSIBLE.

Mera A.

June 20, 2023 I stepped in Dog poop coming in from work. Complained to leasing about dog poop in the hallways and in the elevator, on June 17, 2023 absolutely no help, she claimed that she would send out emails to all the residents, I have yet to receive any emails regarding this issue. She also told me that maintenance comes, and clean each floor every day and that she sometimes walks the property to make sure everything is good with our community.That was absolutely nothing but lies clearly! There has been dog poop sitting in the hallways for days now. From June 19-22. Somebody needs to shut this place down, or no pets allowed. This is an ongoing issue. future residents save yourself, time and money, you don't want to live here.

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Reviews are mixed. Many highlight the friendly and responsive staff, prompt maintenance service, and clean, well-maintained amenities.

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5 months ago

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2 months ago

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9 days ago

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3 months ago

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4 months ago

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4 months ago

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11 months ago

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6 months ago

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1 year ago

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8 months ago

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1 year ago

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1 year ago

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3 years ago

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3 years ago

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3 years ago

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10 months ago

The staff were wonderful and accommodating during the holiday gift wrapping event! The snacks were delicious too!

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1 year ago

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11 months ago

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3 years ago

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3 years ago

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1 year ago

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1 year ago

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1 year ago

The maintenance team here is really great! Juan is always professional and helpful. Thank you Juan!

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1 year ago

Maintenance came 20 minutes after requesting them online. Juan did an amazing job. Fast and effective.

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2 years ago

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1 year ago

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1 year ago

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2 years ago

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2 years ago

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5 years ago

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2 years ago

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2 years ago

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2 years ago

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2 years ago

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6 years ago

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2 years ago

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6 years ago

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6 years ago

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“Mark was an awesome help showing us around the apartment and telling us about the all features.”

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The Row at Red Hill

The Row at Red Hill

(51 reviews)

The Row is legit. This is coming from me who has exquisite…read moretaste in pretty much anything and everything. Just being honest. Facts are facts. I've lived in some of the nicest most luxurious apartment communities in Orange County including Halcyon House, One uptown Newport and the Royce. Even though some of the others have better "location" there is no disputing that. I believe the row has the best bang for your buck and overall the best experience. Lived at The Row at Red Hill for about a year now and it's been a great call. Location is hard to beat -- quick access to the 55 and 5, and having the onsite retail means a lot of errands happen without ever getting in the car. The amenities here are genuinely top notch -- the gym and fitness area are some of the best I've had at an apartment community, and the rooftop pools are a huge win, especially living in SoCal. Those two alone get a ton of use from me and they're kept up well, which honestly matters more day-to-day than people expect. The gym is probably as good as it gets for OC as far as apartment communities are concerned. But the real reason I'm writing this is Jose and Margarita. Jose handles the outdoor common areas -- streets, the dog park, landscaping -- and it's obvious he takes pride in it. The man does not play around, he does the job perfectly. The grounds always look sharp, not just "fine." Margarita covers the parking garage and building hallways, and same thing: consistently clean, no slacking, every single day. It's easy for property management to talk about amenities and community, but what actually makes a place livable is people like Jose and Margarita showing up and doing the work right, day in and day out. That's the difference between an apartment complex that looks good in photos and one that's actually well run. This one's the latter, and a big part of that is them. Honorable mention to everyone else. The leasing staff as well as resident relations team are always super nice and professional. Five stars, easy recommend.

My wife and I moved into The Row approximately one month ago, and unfortunately, our experience has…read morebeen extremely disappointing--especially considering this is the most expensive apartment community we have ever lived in. Since moving in, we have dealt with an ongoing ant infestation throughout our unit, primarily in the kitchen. We have found ants around the stove, microwave, cabinets, countertops, and numerous other areas. This is not an occasional ant or two; it has been a persistent problem that has made us extremely uncomfortable in our own home. Management has sent pest control to our unit twice. The first treatment did little, if anything, to improve the problem. Pest control returned two days later, and we were instructed to leave our home for four hours following the treatment. What concerned me most was how quickly the second visit appeared to be completed. After letting the technician into the unit, I left to walk my dog and briefly stopped at our vehicle on the second floor to drop something off. I was at my vehicle for approximately 30 seconds. By the time I reached the first floor, the technician was already downstairs with me. Based on that timeline, he could not have been inside our unit for more than a couple of minutes. I do not understand how an entire unit with a widespread infestation could have been thoroughly inspected and treated in that amount of time. I have repeatedly expressed my concerns to the leasing office, but the only solution offered has been to send pest control back yet again. No meaningful alternative, cleaning assistance, rent or fee consideration, or other accommodation has been offered despite the continued disruption. I work from home and have meetings and important deadlines throughout the day. I cannot repeatedly vacate my home for four hours only to have someone seemingly spend a couple of minutes inside without resolving the problem. It's already been 2 times and there's no improvement and quite frankly, it seems like a "sucks it's your problem, but thankfully it's not mine" type of mentality. At this price point, we expected a much higher level of service and responsiveness. Instead, we feel that once our lease was signed and our rent was secured, our concerns stopped being treated with urgency. We are not asking for special treatment--we are asking for effective pest control and a management response that reflects the amount residents are paying to live here. I've had a PLETHORA of ants crawling on my back, face, etc. and I'm over it. Based on our experience during our first month, I strongly recommend that prospective residents ask detailed questions about pest problems and how management handles unresolved maintenance issues before signing a lease. I sincerely hope management takes meaningful action to resolve this situation, and I will update this review if the problem is properly addressed.

One Uptown Newport

One Uptown Newport

(96 reviews)

I have truly LOVED my time living at One Uptown, I had an 18 month lease in a 1 bed 1 bath…read moreapartment. Living alone as a young girl I was very worried about feeling safe, but I'm happy to share that I have never once felt unsafe at One Uptown. Their amenities and staff were all 5 stars. Maintenance teams were professional and timely. Seriously could not have asked for a better experience. I never once had a noise complaint or any issues which is incredible given that I work from home! All neighbors have been kind and kept to themselves. It was a dream experience, especially coming from an Irvine property previously! I've recommended a lot of my friends move here since it's been so pleasant. Would highly recommend!! Also leasing agent Cameron helped me from start to finish finding the best apartment he was so awesome!!

Honest review Cons…read more1. Don't expect to get your security deposit back. In my experience, the property management is extremely aggressive when it comes to security deposit deductions. Rather than accounting for normal wear and tear, they seem to charge tenants for what feels like a full renovation of the unit. For example, I rented a unit for six months, left the walls untouched (no hanging anything or painting), and moved out of what was essentially a bare unit. Despite this, I was charged more than my original security deposit of $600. I had also paid a $1,500 transfer fee and was required to put down a new security deposit for the transferred unit. 2. The lease-break policy feels predatory. Both lease-break options require 30 days' notice, meaning you need to be prepared to move out to exercise either option. The standard lease-break fee is equivalent to two months' rent. However, they also offer a "rent-responsible" option, where they list your apartment after you move out. If it gets rented before the two-month period ends, you pay the prorated amount. If it doesn't, you remain responsible for rent every month until your lease expires. This feels like an unfair arrangement. If the lease-break fee is already two months' rent, you would reasonably expect that to be the maximum cost. Under the rent-responsible option, you could end up paying significantly more, even though the unit would presumably be listed for rent either way. 3. EV charging perks have steadily gotten worse. This complex started with Free EV charging That eventually changed to a $300 annual permit. It then changed to pay per use of $0.60/kWh, which is more expensive than a standard charger in many cases. Most recently, the rate was changed to $0.45/kWh, plus a $0.30 fee every time you use the charger. 4. Dog waste is a persistent problem. Dog poop is frequently left throughout the bushes and grassy areas because some residents don't clean up after their pets. The designated dog turf areas are not cleaned and have the same poop stain for months. 5. No convenient online booking system for amenities. There is no app or online booking system for reserving the golf simulator or other amenities. The golf simulator has also been out of order fairly often. To book anything, you have to email the leasing office and wait for a response. 6. Package delivery Delivery couriers often have trouble accessing the buildings, and there aren't enough package lockers to accommodate deliveries. As a result, packages are frequently left outside building entrances or in the mailroom. 7. The gym is decent, but the AC is unreliable. The gym itself is reasonably equipped, but the air conditioning in the gym frequently doesn't work. 8. Underground parking means no cell service. The parking garage is underground, and there is no service once you are underground. If a visitor gets lost or you forget your key it is an issue and you have to wait until you see someone else coming in. Pros 1. Maintenance team is friendly and responsive. The maintenance team is nice, and service requests are generally addressed within one to two days. They also regularly clean the community's shared areas, which is appreciated. 2. Very central location. The location is convenient and central. However, if your unit faces the main street, be prepared for frequent loud cars and traffic noise, even with the windows and doors closed. 3. A good amount of guest parking. There is generally a decent amount of guest parking available. However, on certain weekends, spaces can fill up quickly at night. 4. Greenery is well maintained. The greenery is maintained regularly, and the outdoor areas generally look well kept. 5. The pools are nice, but can get busy in the summer months.

Baypointe Apartment Homes

Baypointe Apartment Homes

(94 reviews)

The maintenance team at Irvine Company at Baypointe. Elvira. And pilar are amazing. They deserve…read morerecognition. I've never had such an amazing maintenance personnel that one above and beyond to make someone happy and they experience be the best one. I am forever grateful for every single time they were called to assist.

I used to live here at Baypointe Apartment homes for a few. On the before breaking my lease and…read morethis due for many reasons, first one all when in lease this place I didn't get a single phone call nor email from staff until 1 hour before the day of moving which I found out when I was already inside the property with movers and just there found out they don't have an actual leasing office on the premises which was weird, so I had to drive to another property to get my keys while my workers are waiting and charging me by the hour!! Then when I got the keys I was supposed to be happy with the quality of the unit, dishwasher was rusty, air vents were rusty and old, paint was only touched up with a similar color not the same color. Also you could see dirt and human hair throughout the walls. I submitted everything via move-in sheets. I also mentioned on the paper to send someone to double check which was ignored by the office. Other issues that made me break my lease was because this is a very old building and they didn't take care of it, walls and floors are super thin and you can hear everything your neighbors are doing, including when they take a shower or do laundry or even go to the bathroom, not mentioning all over the property is covered with parking and people's alarms go off in the middle of the night because of the wildlife around the property. Also, if you like cockroaches you are more than welcome to walk through the property and they are everywhere inside and out. They are usually very large and I believe this property had a lack of management. In addition, most of your neighbors are doing Airbnb and they don't care about it, even though it's forbidden by the Irvine company. When I moved out they charged me $350 plus for the paint and I was only here for 6 months. I reached out to the office and they sent me a paper from somewhere for $220 showing me the apartment was painted before I moved in which is not true because my move-in sheets show otherwise. So save yourself and check out other Newport Beach properties, this one definitely needs new management.

Serena Vista - Welcome to Serena Vista in Fountain Valley, CA

Serena Vista

(112 reviews)

I lived here for six years and had a very positive experience. It's a great place for families as…read morewell as anyone looking for a comfortable and peaceful place to live. The management is responsible and responsive, and the maintenance team is always quick to take care of any issues. I parked in a carport during my time here and never had any problems. I always felt very safe and never heard of any serious crime or safety issues in the community. Overall, it's a nice, well-maintained place to live and a great environment for families with young children. I really enjoyed my six years here and would definitely recommend it.

Only lived here for less than a year. At first, it seemed, maybe this was the spot. They definitely…read morewere trying to make themselves seem more luxury focused. The staff was friendly at first, but really as time went on, that changed with problems in the apartment. First, they tried to sell us the idea about renting their fridge out, when we had a fridge. They laughed and said we could just sell it. HAHAHA yeah, just sell a fridge we own already and paid off to rent one? That's the most stupid upsell I have ever heard. Also, we left a really great and quiet community in Diamond Bar. And I am angry thinking about how they rushed us to sign the lease, saying that they get booked up fast. So much regrets leaving it behind for this less than secondary place. Here's a list of things gone wrong: *Promised us parking space if we just signed up on their little parking roster, we thought after living here a few months, there would be word about a garage or some kind of covered parking... WRONG. Also, you have to pay additional parking fees if you want 2 cars. And parking here is a nightmare after 8pm. None of the administrators actually live here, so they don't understand what its like, but trying to get parking when you have a late shift is a big frustration. You have to walk a block down the street, and you're competing with 2 other apartment communities. Both laundry facilities in the summer time is a HUGE Mosquito attraction. I am very much allergic to them, and when bitten, the bite area swells up to the size of a baseball. I am not exaggerating. I was scared to do my laundry during the late summer months. Last note about the laundry machine: other than the pet owners leaving behind pet hair everywhere, the laundry room is open to anyone who knows. People from across the other apartment units come over here to do their laundry. The maintenance guy, seems to avoid us because literally the 1st month of move in, we had terrible power outages in our apartment unit. He kept coming in several times in the week to try and fix the problem, but the power went out continually. It was really bad since it was the summer, it was hot and would have enjoyed the AC on. Also, I needed my computer to be working for work, etc. It wouldn't get fixed, and at some point they questioned whether or not we had too many things plugged in. We've lived in many apartments in our lives and not once was electricity an issue for us. And if it was an issue, 100% its always because the apartment did not have very good wiring. They clearly cut corners and daisy-chained a lot of the outlets together. When we put in a maintenance request, it felt super awkward. My apartment is a ground floor unit, and in my personal experience, it is always the coolest. Cool air sinks, and heat rises..basic science. But not this place. This is the hottest freaking apartment I have ever lived in. They have an A/C machine but it is not central AC. It only blows in through the living room. Fans are not an amenity/perk because there's 2 and the one in the bedroom has a fancy heater on it. The fans do nothing during the summer time because on the floor runs really hot wiring. Walking barefoot is unbearably warm. The closet becomes an oven during the summer. I can only guess that they are running some wiring on the floor. Prepare to shell out lots of electricity bills. They tried to sell us the newer fancier apartments that have new flooring and new appliances and bells and whistles. The kitchen light that automatically shuts off is a VERY big annoyance. Sometimes, being in the kitchen I'll be washing a big load of dishes, and then all of a sudden, the light turns itself off. And with my wet, soapy hands I have to go in front of the light and wave my hand. Its a really big disconnect. Ultra frustrating when I finish the dishes, then start cooking dinner, and RIGHT when I put the food into the pan, the light turns off. It's like, who thought it was a good idea? Can totally hear the upstairs neighbors walking from room to room and their pet dog scampering about upstairs. Also, when were not but a few months in, they started pressuring us about things in the patio. They literally act like they're a luxury HOA community. I'm pretty sure at that point they wanted to renovate our apartment, but needed to kick us out. On top of that, the old French doors that aren't really doors makes it frustrating to do any chores and be quiet with a partner. I'd try to put away the dishes, but then he'd wake up to the noise of any kind of cleaning. Or when I wanted to sleep, but he had the tv on, there would be noise. That was maddening not having a real door to the bedroom. One final thing, after we moved to a better place with two free covered parking spaces, I realized how crappy the layout of the apartment was. There's no built in storage, so you have to buy furniture which equals a lot of out-of- pocket costs, that was frustrating.

The Residences on Jamboree - apartments - Updated October 2026

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