The entire staff at the Tyron St location is rude. I can't believe the hassle I've had with my…read moreEnterprise rental! I traveled from Raleigh to Charlotte with a confirmed rental car reservation, only to arrive and find out they didn't have a car for me. How can I have a status = confirmed reservation and no vehicle available?????? I got fed a lot of BS at the store.. since they did not have a phone number on file they could not call me to inform me. Well, why does your system allow bookings without a phone number?? Also if you do not have a car available then why did you not cancel the booking together??? This is malpractice, and tomorrow I am talking to my legal team about suing your store manager, area manager, and Enterprise as a whole for malpractice. I checked a lot of google reviews of this store, and a lot of people have complained about the same issue. This malpractice has been going on for a long time here.

Called to make a reservation - took forever to get the details right on the phone, and then 5…read moreminutes later I got an email saying there were actually no rentals available at that location until hours later. I replied to cancel the booking entirely, but continued to reminders about a pending reservation the rest of the day. Would avoid!

Had an amazing experience renting a car here. Anishka was super nice and professional! I came to…read moreAvis Budget a day before my birthday and needed a car for a trip. Before that, I did not know about Avis so I went to every other car renting place in Charlotte, but none of them had cars available. I was devastated because I actually booked the car at enterprise 3 days prior the trip and the last minute they told me that they did not have a car for me. After running and calling every where, I found Avis Budget, came there in tears because I thought I am going to have to cancel my trip now. But they gave me a car in 2 minutes!!! I was so happy!! No trouble, simple, easy, fast and always available! And cheaper and more affordable!! Thanks God, Enterprise did not have a car for me because it worked out very well at the end! Definitely the best car rental place!!! Thanks Anishka!!!

We prepaid for this rental car. Arrived at desk & line is past Enterprise. There are only 2 ppl…read moreworking Avis. This is ridiculous. We will go hertz or nearly anyone else next time we rent a car. A higher price is worth not waiting in a huge line!!! The one serpentines as you get closer. So it'll probably take 30-50 minutes to get thru it. Pathetic. Don't do a car rental from Avis at Charlotte Airport.

I'd like to say the staff David and Ronny were very kind and helpful people. I feel bad they have…read moreto work for such an awful company. I made a reservation online for a compact vehicle but when I arrived, after waiting in line for 30 minutes, I was told they were all gone. The only car on the lot was a truck in which I'd have to pay extra for an upgrade. I'm sorry you gave away my car yet I'm being charged extra for literally the only vehicle on your lot? Can't wait to call customer service about that one. Corporate is screwing over this location saying they have inventory they do not have!! Save yourself time and energy and go somewhere else. The location is trash also, right in the middle of a busy city and hotel, pick up and drop off were awful

They did not have the car size i had reservation for. Made me pay mandatory upgrade fee for a Ford…read moreEscape SUV or she would call other locations to see if they had a car ! A Ford Escape is barely an upgrade over a full size car. Horrible customer service from the owner/operator. Do not recommend using this location.

From start finish, I was happy with my rental from Enterprise at the South Blvd address. The staff…read morewas extremely polite and helpful. I was able to rent my car quickly. A special shout out to Cantrell, who was the young man helping me with my rental car. Cantrell greeted me with a smile and went above and beyond to make sure I felt comfortable with my rental. He even helped me get my phone paired up to the maps/media in the car. I have rented here in the past and have always had a great experience.

Please do not rent from here…read more The staff are VERY nice and professional, and they DO go above and beyond, but we the experience soured after returning our rental. We booked a van for five days to travel to MD. With fees, taxes, and a package for unlimited miles, I paid over $750 (which I felt was already extremely steep), including a $150 deposit. Promised to return the vehicle with a quarter of a tank of gas, etc. The vehicle had over 164K of miles and several lights came on during the trip (brake lights, tire pressure light, check engine light, etc.) and I didnt complain. I did report the issues this morning as a show of good measure. Upon returning the vehicle this afternoon (with 75% tank of gas), I was told that I would NOT be getting my $150 deposit back AND would be billed $99 for allegedly going over my mileage. This makes zero sense to me since I was under the assumption that I was granted unlimited miles. In the end, paying $850 here for using a van for five days isnt worth it at all. And their mileage policy is garbage. I was VERY Much in support of this company last week but now, I am AGGRESSIVELY warning everybody to please avoid this place at all costs.

Terrible location. Placed a corporate account reservation and when I arrived i was told my car was…read moregiven to someone else. Agent provided zero assistance in setting up a new reservation at a different location. Terrible service do not use this location. The guy could not care less.

After reserving a standard compact vehicle days in advance, I was informed upon arrival there was…read moreno compact available, and that I would be forced to pay an upgrade fee (~$50/day) despite no forewarning that my reserved car was unavailable. Not only was the lack of advanced communication unacceptable, but the inability to cover the forced upgrade is unheard of when the business is at-fault (for a Toyota Rav4 nonetheless). Owner/operator said he would cut the upgrade fee in half, and then proceeded to charge me the full rate. This clown should have his franchise license pulled.

I'm a hertz member, booked my car in advance and showed up to a parking lot with no vehicles. Not a…read moregreat way to end a long day of travel...get a new manager geeze

Just thought I'd note that since this rental experience I no longer use Hertz. I've had (7) paid…read morerentals since this experience and I used Enterprise for all of them. SO glad I made the switch! :-)

This is a late review, Iam surprised this place has such low rating reviews, I went there in late…read moreJanuary, right before storm, the cars were limited, but both gentleman at the counter were beyond helpful and helped calm my energy at a stressful time. Great customer service!

I'm not impressed…read more They had me fill out all the paperwork online ahead of time, and then when I got to the counter at the airport, I still had to wait in line for 20 minutes and answer all the same questions again. I filled the gas tank on the way to the airport a few miles before our arrival, and they charged me at $9.98/gallon for 1/3 of a gallon deficit. Usually I use a different company, but Southwest offered me Bono's points to use Budget, and the price was slightly lower than the competitor. I won't be falling for that again.

They are crooks. Their cars have alot or problems with recalls. I have rented a car from them and…read morehad to buy out my pocket 6 tires in six months and pay for a oil change. They over charge you for late fees so be careful. Just looking out for hard working Dashers. Trust me I have completed over 3500 deliveries in a year

From the owner: #1 Rental Car Business in NCread more

My review is overdue, but thats probably better for them since it has been nearly a year and I am…read morestill just as happy as the day i drive off the lot. I was looking for a specific make/model, saw one i liked online at a decent price and Journey Auto sales was the dealer. So I bought my 2003 Trans AM from them, they had just raised the price that day, (he showed me the paper work) but hadnt updated the website yet so we still worked off the old price when negotiating and they gave me what I felt was a very fair price. I found 2 small issues during my initial inspection and test drive and they took care of both issues prior to me buying the car. Would buy from them again and would recommend them to someone looking for a car.

I have never had such a good experience as I did at Journey Scott and his staff made buying a…read morecar stress free and even fun I can't say enough about them and wouldn't go anywhere else