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    Lake Norman Auto Exchange

    4.0 (8 reviews)
    Closed 9:00 am - 6:00 pm

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    Lake Norman Hyundai

    Lake Norman Hyundai

    (206 reviews)

    my experience with Lake Norman Hyundai last Monday was phenomenal. Richard Marsh, the sales rep who…read moregreeted me and my friend when we walked in, was absolutely wonderful. No push, just information and he answered a ton of questions patiently and cheerfully. He was really awesome. Turned out that going in for information and leasing a car was absolutely in the plan and that subject was thoroughly discussed, pros and cons. Everyone from the manager to Richard to the finance guy were patient and wonderful. I had purchased a Hyundai Sonata, '08 I think, back in 2010 at Lake Norman Hyundai and I had an extremely positive experience over the years with that vehicle and the dealership, et cetera. I love my car and I love the fact that I can message Richard or call is right there to help even after the deal is done the papers are signed. I made an appointment with him on Wednesday to go up and go over the myriad of features in the car and he spent two hours with me, sitting in my car out front of the dealership going over absolutely everything.

    It's been three months since the last time I was at this location. After I wrote the initial…read morereview, the owner had called me and definitely didn't give me any vote of confidence that anything was being handled. If anything he made it seem like I was being unreasonable because I wanted my car to look the way it did before they damaged it. They were supposed to have ordered another new part since the last one had scratches on it. It was supposed to be in within a month. I've never heard another word. I've given up on this location. They damaged my car and it seemed like an inconvenience to make it right. Absolutely do not recommend. I will literally drive 17 miles today to go to another Hyundai dealership, because these guys are clearly inept.

    Huntersville Ford - 22' raptor

    Huntersville Ford

    (137 reviews)

    I cannot say enough GREAT things about my experience with the team at Huntersville Ford. We started…read moreour search working with 4 Ford dealerships and 2 Nissan dealerships as we navigated our remote vehicle purchasing journey. We ultimately decided to go with Ford and located a particular F-150 at Huntersville Ford's website. I originally reached out online, speaking with Alycia who was kind enough to talk to me about my wants, needs, and my concerns around social-distancing amid the COVID-19 pandemic. She introduced me to Angelica who further helped me understand the pricing on the particular vehicle I was interested in; she, too, was very helpful and friendly. For much of the buying-process I worked directly with Eric Basiliere who was amazing. Eric and I went back and forth over email and phone for several days as I asked a million questions. I am sure I asked more questions than most customers, but Eric and his team never made me feel like an inconvenience and were always quick to respond. I had quite a few questions I needed answered (this was my first truck purchase, so I required a lot of education on the features), and even more requests around pricing, financing, trade-in, delivery, etc. Once we agreed on a price and our trade-in, he introduced me to Michael, the finance manager. Michael ran my credit through their most competitive in-house banks/financiers and was able to get me a phenomenal APR along with the available Ford rebate and sales price. When we came down to the final steps, I reiterated my sincere need to complete the process as safely as possible. I'm very high risk for COVID-19, and was not prepared to go for a test drive, let alone go into a dealership and sit in an office filling out paperwork. Eric & Michael handled as much as they could remotely/virtually and honored my medical needs. Once it was time to finalize the process, Eric was generous with his time and drove the truck to our home late on a Friday afternoon! My husband and I signed the final required paperwork (outside, distance was respected, and masks were worn by all), and Eric stayed an extra hour to 'onboard' my husband - to show him all the features of the truck in-person, to help him connect to the FordPass app, and to walk him through everything. All of this was not only late (after most/normal work hours), but outside in hot and humid weather. Overall, Eric and his team were INCREDIBLE! We've already referred them to our friends and neighbors and are looking forward to being Ford customers for life.

    I cannot recommend this dealership due to a severe lack of communication and poor customer service…read more I contacted them in July 2025 regarding a warranty cancellation refund after trading in my truck. For months, I was passed around to multiple sales members who eventually stopped taking my calls and would not reply to my emails. It took until January--six months later--for a check to finally be issued, and even then, it was sent to the wrong address. It is clear that this dealership only prioritizes you when they are pitching a vehicle. Once the deal is done, you are on your own. Highly disappointed.

    Honda of Huntersville - Rear

    Honda of Huntersville

    (64 reviews)

    I had an amazing experience working with Eric and Bo to get my brand new CRV. Their customer…read moreservice was top of the line, making sure I get a great deal. They took time out to show me everything I needed to about my new car. I recommend one looking for a car to come see Eric and Bo here.

    From the stench of human feces permeating your waiting room trailer experience when you're using…read moreyour Service Plan, cleverly sold during purchasing a vehicle - without explaining every service appt - including Oil Changes are minimum 2 hour wait, all the way to their Finance Dept swapping messages and then claiming they never receive time sensitive required action requests for Consumer to claw back pro-rated Refunds of void warranty and Gaap coverages, the experience at this dealership is like No Other for your Honda needs! Yes, you too can be manipulated and then left in the void of Non-Communication about your happy Honda purchase, and wait, there's more! After visiting, you will be sure to leave with a dirty car from the construction site the dealership offers as you shop for a car, unless you buy one of theirs - and then, they don't even clean it properly before you pick it up. Yes, please! Who wouldn't want to make a huge life purchase and experience the literal smell of CACA - i.e. feces from the portable toilet trailer for the waiting room trailer while you enjoy the rest of the sh$t$how throwing your money away, because Finance Managers won't return calls and third party brokered companies require you to deal with the dealership that sold you an overpriced car! Buyers, Beware!!! Service appts and purchase of plans, make sure you can afford the lost hours of your life while you breathe in the disgusting PortaPotty Air because you will wait HOURS for simple oil change!

    Lake Norman Auto Exchange - car_dealers - Updated May 2026

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