I am a 59 yr old single woman and Bryan knew this, however they let me pay for and drive off in a…read morecar that they advised had been sitting for over a year. The car got me home (35 miles) and now will not stay running. The front drivers side wheel wobbles like it is about to come off, the AC does not work after being told everything works and now all 4 wheels are metal to metal. This car was NOT checked over for me to drive it home. In fact it was not safe. I do not recommend anyone to do business with Top Shelf. I am now out the money I paid for this car nor can I drive it due to everything that's wrong with it. Extremely disappointed because of this transaction and the fact I have no means for the repairs needed.

Bryan, owner of Top Shelf Auto Sales, was amazing to work with on my new to me car purchase. great…read morecar at a fair price. will do business with them again.

Fuck this place do not do business with them they are shady. I bought what I thought was an rsx oem…read morewheel because thats what was shown on the listing, it never showed a picture of a steel spare rim which I ended up receiving after I purchased said listing online. I could return the stupid spare rim they shipped using their bait and switch tactics but shipping cost more than the $96 im now out purchasing the stupid steelie spare they shipped to me. I've contacted them through my online purchase email and they dont care that did a bait and switch on me

This Beaver purchase proved a horrible experience for me personally. I looked online for a…read morereplacement engine for my niece's 2010 Honda Civic LX 1.8, which had a cracked #2 cylinder liner. There were quite a few engines on offer...ranging from $500+ E-Bay and wrecking yard models to $1200-$1500 extra low miles direct import Japanese units. I went with these guys, (despite them being almost $300) higher than the cheapest E-Bay option. I did that because I was told they were a good, reputable place to purchase Honda parts from in NC. The original engine purchased was a relative low miles unit, which I had shipped directly to the install facility. On installation and initial startup, a coolant weep from a hairline crack in the block was discovered. The installation facility notified me and then immediately reached out to Beaver. The car never left the shop. The delay was an expensive inconvenience. One week later, a much higher mileage engine was sent out to the facility. It was again installed after removal of their first defective unit...(two complete installation charges) because of their defective part sent. Things happen! I'm not unreasonable but the fact remains, I paid for a "good" engine. If it is not and I incur massive additional costs as a result, cost sharing would be the least they should offer...(either discount the engine or pick up a part of the installation). I was prepared to absorb much of it, despite not being at fault. These guy were having none of it. They completely absolved themselves from ANY of those costs...despite sending a faulty engine. They refused to let me speak to the owner and acted as if they'd done me a favor by sending out a much higher mileage engine. I did not beg for that engine. I paid money for it...money I could have spent elsewhere.

We have been doing business for a while with Mooresville Ford in Moorseville NC. These people are…read moreawesome. The customer service is second to none. John Keys the general manager is without a doubt the best. We have purchased two cars from Wilber Rouse and what a pleasant buying expereince every time. Now get the most amazing part of this....They have a customer service person named Michael Blank. I know that If I need something no matter what he will be there to help me. Would you believe I have his cell phone programed in mine. I needed help with my Sync in my new Ford Fusion. I made an appointment with the service dept. and I had not been there 2 minutes when they calledl Michael to tell him I was there. He came over immediatley to tell me they would have my car ready in 30 minutes. They did and then he sat in my car with me and re-programmed my cell phone to hook up with my Sync. This is the second time he has taken the time to do that, the first being when I purchased the car. Every car dealership should have the customer service that Mooseville Ford has, a general manager like John Keys and a salesperson like Wilber Rouse and without a doubt they all need a Michaell Blank. I have recently moved to South Carolina but will definately drive to Moorseville NC to purchase all of my vehicles. Thanks to all of you for everything you do every time we purchase a car from you. You are all first class.

This is my third attempt to, successfully, get my comments in regarding the outstanding sales and…read moreservice experience my wife Mary and I enjoyed this week as we took delivery on our beautiful Explorer Platinum. Wilbur, our sales person was indispensable in tutoring on all of the new technology and standing with us through the other staff from beginning to end. Thank you to the Mooresville Ford family. The Rouses

My Audi Q5 muffler assembly was loose, came off clamps and was literally on the floor. Russ was…read moreavailable, transparent, honest and most of all kept me updated throughout the process, completed it in timely fashion. Great service, great experience!

only called about a tire plug and whoever was on the phone claimed that he did not want to serve me…read moreand that i was someone else...Extremely Unprofessional will be contacting BBB

Had a minor repair, came in and was taken care of so quickly and professionally!! Highly recommend!!read more

I was at the shop when another person who commented on here and said things that was not true. The…read moreowner is very respectful to everyone, gets everything done. People just expect mechanics to drop the car they are working on to work on theirs. Theres a line and people can follow it or not. Its really not that hard to grasp.

I was pleased with the service I got on my daughters Cobalt. It really helps when you don't have to…read moreworry about who's working on my cars. I could have the work done closer to home. But driving a few extra miles is well worth it. Thank you so much! Sincerely Carolyn Spears

I am writing to formally express my disappointment and frustration regarding the service I recently…read morereceived for my 2019 Chevrolet Silverado. On May 31, I brought my truck to your dealership for three specific services: Engine oil and filter change. Transmission fluid and filter service. Diagnosis and repair of a recurring "Service Parking Brake" issue. At the time of drop-off, I clearly explained that whenever the Service Parking Brake message appeared, I would lose the ability to engage or disengage the electronic parking brake. I was informed that a diagnostic fee would be required, which I agreed to pay. After your diagnosis, I was told the parking brake actuator was the cause of the problem. Based on your professional recommendation, I authorized the repair and paid the invoice in full. Unfortunately, the exact same problem returned the very same day I picked up the vehicle. That Friday evening, I was stranded for approximately three hours at a gas station because the parking brake would not release. After disconnecting the negative battery terminal and waiting, I was finally able to get the vehicle moving again. I immediately attempted to contact the dealership. No one returned my calls. The following day, Saturday, the problem occurred again, leaving me stranded for an additional two hours. Once again, no meaningful assistance or callback was provided despite multiple attempts to contact the dealership through phone calls, voicemail messages, and your text messaging system. On Monday, I was finally instructed to bring the vehicle back Tuesday morning at 8:00 AM. I arrived as requested and once again explained the situation in detail. However, throughout the day I received no updates. By approximately 4:00 PM, nobody had contacted me regarding the status of my vehicle. I had to call myself just to obtain information. The following day was no different. I made multiple calls and received little to no communication. Eventually, I was informed that additional charges would apply for reprogramming a module. This was completely unacceptable. The vehicle was being returned for the exact same issue that I had already paid your dealership to diagnose and repair. I had already paid for the diagnostic process and the recommended repair. Any additional work required because the original diagnosis failed should have been handled under warranty and without attempting to charge me again. What is even more disappointing is that after all of this, the Service Parking Brake warning returned yet again immediately after I picked up the vehicle. At this point: I paid for a diagnostic procedure. I paid for the repair recommended by your technicians. I lost multiple days without my vehicle. I spent several hours stranded at gas stations. I repeatedly had to chase updates because communication was virtually nonexistent. I was asked to pay additional money for a problem that was never resolved. Most importantly, I still have the exact same issue today. Now is worse because even the engine light is coming on From my perspective, this does not reflect a proper diagnostic process. It appears that parts are being replaced based on assumptions rather than a conclusive root-cause analysis. A professional diagnosis should identify the actual source of the failure, not simply replace components and hope the problem disappears. I trusted your dealership because I expected factory-trained technicians, professional communication, and accurate troubleshooting. Instead, I have spent significant time, money, and effort and remain with an unreliable vehicle and the same unresolved problem. I am extremely disappointed with the level of service I have received and hope management takes this matter seriously.

All I have to say is "wow." I'm typically a very weary customer when buying a car anywhere,…read moreespecially one out of state. I have to say that every single person at Hi-Line went above and beyond to make sure I was satisfied. I flew into town from Florida the day after I found the car online and spoke to the guys Over the phone about it. I just had that feeling that this was where I was going to be able to trust the process. The moment I pulled up in my Uber, my salesman, Neil Skipwith, was waiting on me at the door with an umbrella. I had just flown in in the middle of a tropical storm and the weather was not playing nice. Neil was noticeably grateful and relieved to see me and immediately came to usher me in the door. The whole office was all but cheering that I had made it safely through the storm. Neil and the financial man (pardon me, I just can't remember his name and he was so amazing! I think he might have been top management, maybe even owner?) already had everything laying out for me and ready to go. All that was left to do was look at the car. They brought me a soda (or two) and conversed with me while we waited in between steps. Neil and I took the test drive together (where he proceeded to open every door, hood, nick and cranny for me to inspect) and sat in the backseat for social distancing purposes. We went on a longer test drive than I have ever been offered before. Every question I had, he had an answer or went out of his way to find out for me. We wired the funds to the dealership to pay and the man I mentioned previously continued to check the bank statements periodically and updated me as soon as the funds had cleared. Neil knew I would be driving back to Florida in the storm and offered a free night's stay at the Hilton downtown if I felt it wasn't safe enough to leave or if I simply felt uncomfortable doing so. I declined as I wanted to make it halfway before stopping, but Neil then went out of his way to fill my gas tank up. Every single person in this dealership went above and beyond- even the guys/ girls that were not working directly with me checked on me periodically. I was in and out with my new car in less than 3 hours. I have since driven it all the way back to Florida and I have to say this car is INCREDIBLE! Impeccably maintained. I can't think Hi-lIne auto or Neil (or financial man) enough for this great experience. Ps: forgot to mention, I even overheard Neil talking with someone about the fact that he was actually not even supposed to be working that day but he came in to finish the deal and stayed beyond the time that he was needed in order to see me off. PPS: The guys made me promise to let them know I had made it safely and I had forgotten until now. Checked my email and there's Neil, making sure I was safe!! Don't go anywhere else. This place is THE place to buy a car.

I was disappointed with my experience. The repair estimate differed significantly from what 2 other…read moreshops had identified, so I chose not to move forward. That alone wasn't the issue. What concerned me was the inconsistency in customer service. I was told transportation would be available when I dropped my vehicle off, but after declining the repairs, I was informed a ride back was no longer an option. I value honesty, consistency, and professionalism regardless of whether I authorize work. Unfortunately, that wasn't my experience

Excellent service, professional and kind people . I am…read morereally happy that I found Joey's truck

Amazing job...highly recommend.... excellent customer service and repairs. They had our van fixed…read morein no time