Updated Review (Friday): I wanted to provide an update--on…read moreFriday, Daniel Parker reached out to me after receiving my email and quickly rectified the situation. I also spoke with Perry, and together they made sure everything was taken care of. I received a complimentary oil change and was provided with a shuttle to and from work, which made things incredibly convenient. After everything was resolved, I'm very pleased with the turnaround and the immediate response. Thank you to Daniel and Perry for making things right.

Unbelievable crappy service. I can't even get the service/parts department to write up a valid…read morequote. If a competent person exists at the place, perhaps they could help. They may want to check their phone systems this morning as none of their lines are working (per Verizon).

my experience with Lake Norman Hyundai last Monday was phenomenal. Richard Marsh, the sales rep who…read moregreeted me and my friend when we walked in, was absolutely wonderful. No push, just information and he answered a ton of questions patiently and cheerfully. He was really awesome. Turned out that going in for information and leasing a car was absolutely in the plan and that subject was thoroughly discussed, pros and cons. Everyone from the manager to Richard to the finance guy were patient and wonderful. I had purchased a Hyundai Sonata, '08 I think, back in 2010 at Lake Norman Hyundai and I had an extremely positive experience over the years with that vehicle and the dealership, et cetera. I love my car and I love the fact that I can message Richard or call is right there to help even after the deal is done the papers are signed. I made an appointment with him on Wednesday to go up and go over the myriad of features in the car and he spent two hours with me, sitting in my car out front of the dealership going over absolutely everything.

It's been three months since the last time I was at this location. After I wrote the initial…read morereview, the owner had called me and definitely didn't give me any vote of confidence that anything was being handled. If anything he made it seem like I was being unreasonable because I wanted my car to look the way it did before they damaged it. They were supposed to have ordered another new part since the last one had scratches on it. It was supposed to be in within a month. I've never heard another word. I've given up on this location. They damaged my car and it seemed like an inconvenience to make it right. Absolutely do not recommend. I will literally drive 17 miles today to go to another Hyundai dealership, because these guys are clearly inept.

Nice enough sales people but we had MULTIPLE issues with paperwork for the title and other…read moredocuments. The response by management was slow - if any response - so I'm unsure if they aren't staffed correctly or by the right people because they know cars and sell really good cars at fair prices. It's the paperwork and those details that really soured the experience. My hope is that gets resolved so the overall experience matches the sales experience.

Thought I was showing up to buy a low miles, clean Z4 (I attached a photo of their listing below)…read more I'm sure you can imagine the horror I felt when I pulled up to find it sitting in an overgrown, gravel lot full of equally neglected cars. The car was in awful condition and had obviously been parked to rot away in the sun. Needless to say, I turned around and left immediately. Spend your money on a decent car from a dealership who cares. Stay far away from here.

Our sales person was Mason Caldwell, an extremely knowledgeable and well spoken young man. We wound…read moreup purchasing a 2020, Buick Enclave and trading in my wife's Buick. The negotiations were fair from both sides...I believe both parties were satisfied with the final price and the financing also went smoothly. Once we agreed on the price, Mason introduced us to a business manager named Jerrae Gordon. Mr Gordon is equally exceptional at his job, handling the different options facing customers that want to finance part of their transaction. His desk top was a huge digital spread sheet showing the different options for financing and ultimately, the contract that we would be signing. Since the contract was on his desk top, it was easy for everyone to read and signing was done with a finger signature. Pretty darn cool. Buying a car from these folks is about as enjoyable as you might hope. Certainly was eye-opening to me. I look forward to trading in my car next time and getting a Randy Marion Buick. We highly recommend Randy Marion Buick

do not take a GMC vehicle here -- although no one knew how to fix my problem, they charged me…read moreEIGHTY DOLLARS to watch Bubba scratch his head will be purchasing a Honda or Toyota in the future!

I cannot say enough GREAT things about my experience with the team at Huntersville Ford. We started…read moreour search working with 4 Ford dealerships and 2 Nissan dealerships as we navigated our remote vehicle purchasing journey. We ultimately decided to go with Ford and located a particular F-150 at Huntersville Ford's website. I originally reached out online, speaking with Alycia who was kind enough to talk to me about my wants, needs, and my concerns around social-distancing amid the COVID-19 pandemic. She introduced me to Angelica who further helped me understand the pricing on the particular vehicle I was interested in; she, too, was very helpful and friendly. For much of the buying-process I worked directly with Eric Basiliere who was amazing. Eric and I went back and forth over email and phone for several days as I asked a million questions. I am sure I asked more questions than most customers, but Eric and his team never made me feel like an inconvenience and were always quick to respond. I had quite a few questions I needed answered (this was my first truck purchase, so I required a lot of education on the features), and even more requests around pricing, financing, trade-in, delivery, etc. Once we agreed on a price and our trade-in, he introduced me to Michael, the finance manager. Michael ran my credit through their most competitive in-house banks/financiers and was able to get me a phenomenal APR along with the available Ford rebate and sales price. When we came down to the final steps, I reiterated my sincere need to complete the process as safely as possible. I'm very high risk for COVID-19, and was not prepared to go for a test drive, let alone go into a dealership and sit in an office filling out paperwork. Eric & Michael handled as much as they could remotely/virtually and honored my medical needs. Once it was time to finalize the process, Eric was generous with his time and drove the truck to our home late on a Friday afternoon! My husband and I signed the final required paperwork (outside, distance was respected, and masks were worn by all), and Eric stayed an extra hour to 'onboard' my husband - to show him all the features of the truck in-person, to help him connect to the FordPass app, and to walk him through everything. All of this was not only late (after most/normal work hours), but outside in hot and humid weather. Overall, Eric and his team were INCREDIBLE! We've already referred them to our friends and neighbors and are looking forward to being Ford customers for life.

I cannot recommend this dealership due to a severe lack of communication and poor customer service…read more I contacted them in July 2025 regarding a warranty cancellation refund after trading in my truck. For months, I was passed around to multiple sales members who eventually stopped taking my calls and would not reply to my emails. It took until January--six months later--for a check to finally be issued, and even then, it was sent to the wrong address. It is clear that this dealership only prioritizes you when they are pitching a vehicle. Once the deal is done, you are on your own. Highly disappointed.

We had been looking to purchase a vehicle for a few weeks. Contacted the dealer regarding new car…read moreand got the runaround. I was surprised how they did not follow up, did not return calls or email information promptly. To be fair the used car side was fantastic. Nicolette was very responsive and is the only reason we are giving the dealer a higher review. Back to the new car, we were told that they were extremely busy, which was why there was a delay. When we arrived, there were so many people just standing around, and for the next five hours, the dealer was not that busy. Car buying experiences should not take this long. The people at the dealership are extremely friendly. Everybody loves to talk and we were impressed with how clean the service area was. The dealership overall is fairly nice.

Bought a vehicle in January and found out they had stuck a bunch of extras on my contract…read more Contacted them to have it removed and after going back and forth for 4 months to finally get it taken off, charged me $9000 in extras just to get $4000 back. Save yourself a headache and find a more honest dealer!!

Jason did a great job with high attention to detail applying PPF to the roof of my truck. I highly…read morerecommend him!

Jason recently performed some additional work for me, and I could not be happier. He added GSF PPF…read moreto the front fenders, the "A" Pillars, the mirrors and also to the roof area between the front windshield and the front edge of the sunroof. GSF PPF is the "Top of the line" PPF material in the industry. Nothing compares to it. Jason also also upgraded the ceramic from Feynlab V1 to Feynlab V3 on all painted surfaces. Previously he had performed a hybrid application, Feynlab V1 on the doors, the hatch and to the quarter panels and Feynlab V3 to the front bumper, hood and roof. Ceramic was also applied to the wheels and to all exterior glass and plastic trim. Feynlab ceramic is the industry leading ceramic coating, there is none better. If you are considering getting PPF and/or a ceramic coating applied to your vehicle, contact Jason. He will also instruct you on how to care for your vehicle after his work is finished. Don't waste your time and money on sub par work performed by other "Production" shops. They will always overcharge you and they will always cut corners because they want to get you in and out as quickly as possible. Jason has now moved up from his prior role as a Jedi Master to a Grand Master.

My car ignition wasn't turning over quickly. Even though I didn't have an appointment I felt it was…read morebest to take it in for service. Chris was able to get my car diagnosed and repaired within 2 hours. He was very pleasant and professional and I highly recommend you see Chris @ Toyota of Huntersville for your car repair needs.

I don't like to be complain about a business or service because I get it sometimes it can be hard…read moreor there's things I'm not seeing but for an oil change and tire rotation to last 3 hours is insane, I also got no updates or had anyone come up to me. I could've gone to valvoline and been done in like 30 minutes. The staff was rude, Marie if I'm spelling her name correctly she was nice but honestly she wasn't great either. This place has always been horrible If you have three hours to kill for an oil change come here. They also misplaced my keys as well which took 15 minutes to find.

I had an amazing experience working with Eric and Bo to get my brand new CRV. Their customer…read moreservice was top of the line, making sure I get a great deal. They took time out to show me everything I needed to about my new car. I recommend one looking for a car to come see Eric and Bo here.

From the stench of human feces permeating your waiting room trailer experience when you're using…read moreyour Service Plan, cleverly sold during purchasing a vehicle - without explaining every service appt - including Oil Changes are minimum 2 hour wait, all the way to their Finance Dept swapping messages and then claiming they never receive time sensitive required action requests for Consumer to claw back pro-rated Refunds of void warranty and Gaap coverages, the experience at this dealership is like No Other for your Honda needs! Yes, you too can be manipulated and then left in the void of Non-Communication about your happy Honda purchase, and wait, there's more! After visiting, you will be sure to leave with a dirty car from the construction site the dealership offers as you shop for a car, unless you buy one of theirs - and then, they don't even clean it properly before you pick it up. Yes, please! Who wouldn't want to make a huge life purchase and experience the literal smell of CACA - i.e. feces from the portable toilet trailer for the waiting room trailer while you enjoy the rest of the sh$t$how throwing your money away, because Finance Managers won't return calls and third party brokered companies require you to deal with the dealership that sold you an overpriced car! Buyers, Beware!!! Service appts and purchase of plans, make sure you can afford the lost hours of your life while you breathe in the disgusting PortaPotty Air because you will wait HOURS for simple oil change!