lake norman nissan sold us a lemon with a bad head gasket!…read more my husband and i are retired and disabled. and i expressed the need for reliable used vehicle since we were moving out of state to be with my family. so got to our new home and the engine quit. no overheating. no warning lights! nothing! had it towed to a garage and found out had a blown head gasket, and coolant had been mixing with oil and ruined engine! we only drove it 1,500 miles! dealer wont return calls or emails! they know they screwed us over! car needs a whole new engine! $13,000 to replace engine with a used one with 50,000 miles on it! im 62 and my husband stroke disabled in a wheelchair! and now we dont have a vehicle and are stuck with a car loan for $15,000 and high monthly car pymt! and no way to get another one! i am giving this dealer a zero rating for not inspecting their used cars before sticking them on the lot for sale! they screwed us over and its not of my doing! its disgusting to do this to us, and not make it right with us!

Updated Review (Friday): I wanted to provide an update--on…read moreFriday, Daniel Parker reached out to me after receiving my email and quickly rectified the situation. I also spoke with Perry, and together they made sure everything was taken care of. I received a complimentary oil change and was provided with a shuttle to and from work, which made things incredibly convenient. After everything was resolved, I'm very pleased with the turnaround and the immediate response. Thank you to Daniel and Perry for making things right.

my experience with Lake Norman Hyundai last Monday was phenomenal. Richard Marsh, the sales rep who…read moregreeted me and my friend when we walked in, was absolutely wonderful. No push, just information and he answered a ton of questions patiently and cheerfully. He was really awesome. Turned out that going in for information and leasing a car was absolutely in the plan and that subject was thoroughly discussed, pros and cons. Everyone from the manager to Richard to the finance guy were patient and wonderful. I had purchased a Hyundai Sonata, '08 I think, back in 2010 at Lake Norman Hyundai and I had an extremely positive experience over the years with that vehicle and the dealership, et cetera. I love my car and I love the fact that I can message Richard or call is right there to help even after the deal is done the papers are signed. I made an appointment with him on Wednesday to go up and go over the myriad of features in the car and he spent two hours with me, sitting in my car out front of the dealership going over absolutely everything.

Had my son take his 2024 Elantra hybrid there to have a recall taken care of which turned out to…read morejust be a software update. During which they tried telling him he needed a coolant flush, brake fluid flush, fuel system cleaning totaling over $890. WTF...the car has only 36,000 miles on it! They prob saw he was a young kid and thought they could squeeze some $ out of him. Told him never to go there again.

They had an E63 AMG I was interested in and contacted them . I heard from Liam a day later . Ok ,…read morefine . He said that if I needed anything at all let him know so I roll him at his word and asked for photos of engine (under hood ) and tires . He said he'd have his guys take a couple of photos when he got the opportunity. Never heard from him again . I stopped by the place of business and E63 was way in the back jammed in . Ok fine , when I saw the front bumper cover being held on with Zip ties I just turned and left .

Thought I was showing up to buy a low miles, clean Z4 (I attached a photo of their listing below)…read more I'm sure you can imagine the horror I felt when I pulled up to find it sitting in an overgrown, gravel lot full of equally neglected cars. The car was in awful condition and had obviously been parked to rot away in the sun. Needless to say, I turned around and left immediately. Spend your money on a decent car from a dealership who cares. Stay far away from here.

do not take a GMC vehicle here -- although no one knew how to fix my problem, they charged me…read moreEIGHTY DOLLARS to watch Bubba scratch his head will be purchasing a Honda or Toyota in the future!

After my experience here I would not recommend. From…read moredriving for two hours to get a car they were supposed to have for us and then finding out it was sold right when we got there. We did finally end up getting another car and we paid it off early. I then had to call and email over and over about the gap insurance refund that was sent to the dealership and not to me.

I cannot say enough GREAT things about my experience with the team at Huntersville Ford. We started…read moreour search working with 4 Ford dealerships and 2 Nissan dealerships as we navigated our remote vehicle purchasing journey. We ultimately decided to go with Ford and located a particular F-150 at Huntersville Ford's website. I originally reached out online, speaking with Alycia who was kind enough to talk to me about my wants, needs, and my concerns around social-distancing amid the COVID-19 pandemic. She introduced me to Angelica who further helped me understand the pricing on the particular vehicle I was interested in; she, too, was very helpful and friendly. For much of the buying-process I worked directly with Eric Basiliere who was amazing. Eric and I went back and forth over email and phone for several days as I asked a million questions. I am sure I asked more questions than most customers, but Eric and his team never made me feel like an inconvenience and were always quick to respond. I had quite a few questions I needed answered (this was my first truck purchase, so I required a lot of education on the features), and even more requests around pricing, financing, trade-in, delivery, etc. Once we agreed on a price and our trade-in, he introduced me to Michael, the finance manager. Michael ran my credit through their most competitive in-house banks/financiers and was able to get me a phenomenal APR along with the available Ford rebate and sales price. When we came down to the final steps, I reiterated my sincere need to complete the process as safely as possible. I'm very high risk for COVID-19, and was not prepared to go for a test drive, let alone go into a dealership and sit in an office filling out paperwork. Eric & Michael handled as much as they could remotely/virtually and honored my medical needs. Once it was time to finalize the process, Eric was generous with his time and drove the truck to our home late on a Friday afternoon! My husband and I signed the final required paperwork (outside, distance was respected, and masks were worn by all), and Eric stayed an extra hour to 'onboard' my husband - to show him all the features of the truck in-person, to help him connect to the FordPass app, and to walk him through everything. All of this was not only late (after most/normal work hours), but outside in hot and humid weather. Overall, Eric and his team were INCREDIBLE! We've already referred them to our friends and neighbors and are looking forward to being Ford customers for life.

My wife scheduled her Bronco off twice for the same warranty repair. The first time the car sat at…read morethe dealer from opening to closing before she was told they didn't have the part. The second time she confirmed they had the part but, the car sat at the dealer again all day (from opening to closing) without getting the needed repair. What a way to ruin a formerly good business.

Giving four stars for two main reasons. Number one is because of the service manager, Hoyt and my…read moreservice advisor Alisha. Honestly, looking back on the purchasing process I was not unhappy with my sales rep, but I was unhappy overall with the buying process. They advertise the vehicle for almost 33% less than what they were willing to sell it for. Service did take care of me as I have a service contract and based off my experience there where I genuinely felt like they tried to take care of me, that's the only reason I gave this review I went in for an oil change unfortunately something got bumped a sensor or something and my car was driving. Funny when I left however, I returned and they immediately brought my car back and fix the issue. It was a loose connector or something. It really made me feel good knowing that the service manager actually took the time to address this issue/concern rather than brushing me off

Hi i am 65yr old working man and weak on high pressure technique of the car sales world , but i…read moretry. I got a tahoe during their rush week and had a already paid off tahoe to trade. They said they would give me $20.000 for my trade and put it on my purchase . We go through the paperwork with quick talking points , the young man seemed really nice. i did not realize my trade was not included after the added warranty. They actually had a salesman drive to my house to get the title for my old tahoe before i realize they hadn't giving me the $20.000 check they promised. Fine i took the lost ,but now they won't even take my call to cancel this large extended warranty. I know we all need to make a living but at lease so some professional pride ! I'm SORRY MAYBE YOU ARE

Jason did a great job with high attention to detail applying PPF to the roof of my truck. I highly…read morerecommend him!

Jason recently performed some additional work for me, and I could not be happier. He added GSF PPF…read moreto the front fenders, the "A" Pillars, the mirrors and also to the roof area between the front windshield and the front edge of the sunroof. GSF PPF is the "Top of the line" PPF material in the industry. Nothing compares to it. Jason also also upgraded the ceramic from Feynlab V1 to Feynlab V3 on all painted surfaces. Previously he had performed a hybrid application, Feynlab V1 on the doors, the hatch and to the quarter panels and Feynlab V3 to the front bumper, hood and roof. Ceramic was also applied to the wheels and to all exterior glass and plastic trim. Feynlab ceramic is the industry leading ceramic coating, there is none better. If you are considering getting PPF and/or a ceramic coating applied to your vehicle, contact Jason. He will also instruct you on how to care for your vehicle after his work is finished. Don't waste your time and money on sub par work performed by other "Production" shops. They will always overcharge you and they will always cut corners because they want to get you in and out as quickly as possible. Jason has now moved up from his prior role as a Jedi Master to a Grand Master.

My car ignition wasn't turning over quickly. Even though I didn't have an appointment I felt it was…read morebest to take it in for service. Chris was able to get my car diagnosed and repaired within 2 hours. He was very pleasant and professional and I highly recommend you see Chris @ Toyota of Huntersville for your car repair needs.

Don't bother here. They are all scammers. Asked about getting a new fob for my car & was told it…read morewould be around ~$600 for it. Not worth it when you can go to the mall & have it done for ~$180. Over charge on the simplest task & still not have the job done right. If you want a job done right go down the street to Mavis or go to the Goodyear on Statesville Road next to the Exon.

I see that there are a lot of negative reviews; my experience (so far has not been that. We'll see…read morewhat happens when it's time for service on my new vehicle. I'm confident it will be a pleasurable experience since they are in their new buildings! The purchasing experience was simple enough. My salesman, DaQuan (DQ) was very pleasant! I don't like pushy salesmen, and I don't like to be sold on anything. DQ let me be and answered any questions that I had throughout the process. I will say there were a lot of "handoffs" during the purchasing process. I would've preferred to deal with maybe 1-2 people. I met with four different gentlemen during my time there. Twenty-two days after my purchase, I encountered an issue, but the GSM, Mike, quickly rectified it with no pushback. That was much appreciated!

To Whom It May Concern,…read more I am writing to formally express my disappointment and concern regarding an extended warranty/insurance coverage that I purchased through Honda Huntersville last year. Before my original vehicle warranty expired, I was approached by a representative at the dealership, a gentleman named Carlos (last name unknown), who strongly recommended that I purchase an unlimited mileage coverage plan in order to continue protecting my vehicle. Based on the information provided to me at the dealership and the trust I placed in Honda and its staff, I agreed to purchase the coverage and signed the necessary documents. Now that I need assistance regarding this coverage, no one seems willing to take responsibility or provide clear answers. I have been passed around without any resolution, and I have been informed that the employee who sold me the policy is no longer working there. However, that should not remove responsibility from the dealership or from Honda regarding a product that was sold directly under their name and within their business. I would also like to formally question how a person working inside Honda Huntersville was allowed to sell me an extended warranty/insurance coverage that now no one wants to honor or take responsibility for. It is extremely concerning that customers are being asked to sign and pay for protection plans that later appear to have no accountability or proper support behind them. If this coverage was sold under Honda's name and inside a Honda dealership, then Honda should explain how this situation is being allowed to happen and who is responsible for honoring what was promised to customers. At this point, I feel misled, ignored, and financially affected by a product that was presented to me as legitimate and reliable protection for my vehicle. I respectfully request a full review of my case and a clear explanation regarding the status of the coverage I purchased, including who will be responsible for resolving this matter. If this matter is not addressed properly and in a timely manner, I am prepared to escalate this issue further through the appropriate consumer protection channels, including corporate review, regulatory agencies, and any other legal or consumer rights resources available to me. My intention is simply to receive the coverage and accountability that were promised to me at the time of purchase. Thank you for your attention to this issue. I look forward to hearing from you soon. Sincerely, Zelma Rocio Parra Nieto Phone: 914-373-8833 Email: zetitaparra@gmail.com