lake norman nissan sold us a lemon with a bad head gasket!…read more my husband and i are retired and disabled. and i expressed the need for reliable used vehicle since we were moving out of state to be with my family. so got to our new home and the engine quit. no overheating. no warning lights! nothing! had it towed to a garage and found out had a blown head gasket, and coolant had been mixing with oil and ruined engine! we only drove it 1,500 miles! dealer wont return calls or emails! they know they screwed us over! car needs a whole new engine! $13,000 to replace engine with a used one with 50,000 miles on it! im 62 and my husband stroke disabled in a wheelchair! and now we dont have a vehicle and are stuck with a car loan for $15,000 and high monthly car pymt! and no way to get another one! i am giving this dealer a zero rating for not inspecting their used cars before sticking them on the lot for sale! they screwed us over and its not of my doing! its disgusting to do this to us, and not make it right with us!

Updated Review (Friday): I wanted to provide an update--on…read moreFriday, Daniel Parker reached out to me after receiving my email and quickly rectified the situation. I also spoke with Perry, and together they made sure everything was taken care of. I received a complimentary oil change and was provided with a shuttle to and from work, which made things incredibly convenient. After everything was resolved, I'm very pleased with the turnaround and the immediate response. Thank you to Daniel and Perry for making things right.

my experience with Lake Norman Hyundai last Monday was phenomenal. Richard Marsh, the sales rep who…read moregreeted me and my friend when we walked in, was absolutely wonderful. No push, just information and he answered a ton of questions patiently and cheerfully. He was really awesome. Turned out that going in for information and leasing a car was absolutely in the plan and that subject was thoroughly discussed, pros and cons. Everyone from the manager to Richard to the finance guy were patient and wonderful. I had purchased a Hyundai Sonata, '08 I think, back in 2010 at Lake Norman Hyundai and I had an extremely positive experience over the years with that vehicle and the dealership, et cetera. I love my car and I love the fact that I can message Richard or call is right there to help even after the deal is done the papers are signed. I made an appointment with him on Wednesday to go up and go over the myriad of features in the car and he spent two hours with me, sitting in my car out front of the dealership going over absolutely everything.

It's been three months since the last time I was at this location. After I wrote the initial…read morereview, the owner had called me and definitely didn't give me any vote of confidence that anything was being handled. If anything he made it seem like I was being unreasonable because I wanted my car to look the way it did before they damaged it. They were supposed to have ordered another new part since the last one had scratches on it. It was supposed to be in within a month. I've never heard another word. I've given up on this location. They damaged my car and it seemed like an inconvenience to make it right. Absolutely do not recommend. I will literally drive 17 miles today to go to another Hyundai dealership, because these guys are clearly inept.

do not take a GMC vehicle here -- although no one knew how to fix my problem, they charged me…read moreEIGHTY DOLLARS to watch Bubba scratch his head will be purchasing a Honda or Toyota in the future!

After my experience here I would not recommend. From…read moredriving for two hours to get a car they were supposed to have for us and then finding out it was sold right when we got there. We did finally end up getting another car and we paid it off early. I then had to call and email over and over about the gap insurance refund that was sent to the dealership and not to me.

I cannot say enough GREAT things about my experience with the team at Huntersville Ford. We started…read moreour search working with 4 Ford dealerships and 2 Nissan dealerships as we navigated our remote vehicle purchasing journey. We ultimately decided to go with Ford and located a particular F-150 at Huntersville Ford's website. I originally reached out online, speaking with Alycia who was kind enough to talk to me about my wants, needs, and my concerns around social-distancing amid the COVID-19 pandemic. She introduced me to Angelica who further helped me understand the pricing on the particular vehicle I was interested in; she, too, was very helpful and friendly. For much of the buying-process I worked directly with Eric Basiliere who was amazing. Eric and I went back and forth over email and phone for several days as I asked a million questions. I am sure I asked more questions than most customers, but Eric and his team never made me feel like an inconvenience and were always quick to respond. I had quite a few questions I needed answered (this was my first truck purchase, so I required a lot of education on the features), and even more requests around pricing, financing, trade-in, delivery, etc. Once we agreed on a price and our trade-in, he introduced me to Michael, the finance manager. Michael ran my credit through their most competitive in-house banks/financiers and was able to get me a phenomenal APR along with the available Ford rebate and sales price. When we came down to the final steps, I reiterated my sincere need to complete the process as safely as possible. I'm very high risk for COVID-19, and was not prepared to go for a test drive, let alone go into a dealership and sit in an office filling out paperwork. Eric & Michael handled as much as they could remotely/virtually and honored my medical needs. Once it was time to finalize the process, Eric was generous with his time and drove the truck to our home late on a Friday afternoon! My husband and I signed the final required paperwork (outside, distance was respected, and masks were worn by all), and Eric stayed an extra hour to 'onboard' my husband - to show him all the features of the truck in-person, to help him connect to the FordPass app, and to walk him through everything. All of this was not only late (after most/normal work hours), but outside in hot and humid weather. Overall, Eric and his team were INCREDIBLE! We've already referred them to our friends and neighbors and are looking forward to being Ford customers for life.

My husband and I have purchased 2 high dollar vehicles from Huntersville Ford. We had a great…read morepurchasing experience both times. Unfortunately, that is where our good experience ended. We bought the extended warranty on the 2nd vehicle. We ended up trading in that vehicle (at a different dealership) and we requested a refund from Huntersville Ford on the remainder of the extended warranty that was paid off. From the very beginning, we could not get anyone to contact us or return our messages. I finally got in touch with one of the sales managers, Joe Tamburello, who emailed me and apologized for the lack of communication with his team and told me what they needed to get the ball rolling on the refund. I was told it would take 8-12 weeks. Fast forward 12 weeks. We still had not received the refund (over $4,000). I emailed Joe and he contacted his team and told me it would be another 2 weeks. So, 2 weeks later, I reached out again to Joe. They still had not received the refund check. We have received these type of checks before and it has NEVER taken 14+ weeks. After him going back and forth, he reached out to me via a phone call and apologized (I won't bore you with the details), but he said the dealership would go ahead and cut a check and overnight it to us. By this time, we had already decided to never do business with them again. Service is great as long as you are buying, but when it comes to a refund, that is when you have issues. Joe again apologized and informed me that if we give them another chance to earn our business, he would do this and that and he would handle things personally and we would be given the VIP treatment. So, fast forward 7-10 days. My husband is looking to buy a truck. So, he decided to contact Joe via email about 2 trucks that he found online. Communication was slow and then Joe told my husband he would pass him over to one of the sales guys. My husband only wanted Joe to handle this because we were supposed to be getting the VIP treatment from him personally. A lot of back and forth happened via email and he kept getting jerked around. My husband was upfront where he needed to be as far as price, but instead of just saying no, we can't do that, they continued going back and forth. At one point, Joe told my husband he had given him his best price. So, my husband was going to think about it over the weekend and then noticed on Monday that the price dropped by $1 on the website. So, the price given to us was really not their best price and no one even called or emailed to let us know about the price decrease. I then emailed Joe personally to let him know our dissatisfaction with our supposedly VIP treatment. I was given a lot of apologies and excuses. I then just asked point blank, here is where we need to be, can you get us there. Yes or no. He then said he could not. Which, at this point, we were okay with that because we did not want to do business with them especially since this was the "VIP" treatment. I'd hate to see the Non-VIP treatment. It is sad that after buying multiple high dollar vehicles from them, this is the thanks we get. Lack of communication is a major issue with these guys. Most sales people would be jumping through hoops to do everything they could to earn our business and to sell a vehicle. Evidently, they don't need the sales that badly. Maybe, it's because of their new owner, Joey Lugano? Who knows. If I could give them "0" stars, I would.

Giving four stars for two main reasons. Number one is because of the service manager, Hoyt and my…read moreservice advisor Alisha. Honestly, looking back on the purchasing process I was not unhappy with my sales rep, but I was unhappy overall with the buying process. They advertise the vehicle for almost 33% less than what they were willing to sell it for. Service did take care of me as I have a service contract and based off my experience there where I genuinely felt like they tried to take care of me, that's the only reason I gave this review I went in for an oil change unfortunately something got bumped a sensor or something and my car was driving. Funny when I left however, I returned and they immediately brought my car back and fix the issue. It was a loose connector or something. It really made me feel good knowing that the service manager actually took the time to address this issue/concern rather than brushing me off

We had been looking to purchase a vehicle for a few weeks. Contacted the dealer regarding new car…read moreand got the runaround. I was surprised how they did not follow up, did not return calls or email information promptly. To be fair the used car side was fantastic. Nicolette was very responsive and is the only reason we are giving the dealer a higher review. Back to the new car, we were told that they were extremely busy, which was why there was a delay. When we arrived, there were so many people just standing around, and for the next five hours, the dealer was not that busy. Car buying experiences should not take this long. The people at the dealership are extremely friendly. Everybody loves to talk and we were impressed with how clean the service area was. The dealership overall is fairly nice.

Jason did a great job with high attention to detail applying PPF to the roof of my truck. I highly…read morerecommend him!

Jason recently performed some additional work for me, and I could not be happier. He added GSF PPF…read moreto the front fenders, the "A" Pillars, the mirrors and also to the roof area between the front windshield and the front edge of the sunroof. GSF PPF is the "Top of the line" PPF material in the industry. Nothing compares to it. Jason also also upgraded the ceramic from Feynlab V1 to Feynlab V3 on all painted surfaces. Previously he had performed a hybrid application, Feynlab V1 on the doors, the hatch and to the quarter panels and Feynlab V3 to the front bumper, hood and roof. Ceramic was also applied to the wheels and to all exterior glass and plastic trim. Feynlab ceramic is the industry leading ceramic coating, there is none better. If you are considering getting PPF and/or a ceramic coating applied to your vehicle, contact Jason. He will also instruct you on how to care for your vehicle after his work is finished. Don't waste your time and money on sub par work performed by other "Production" shops. They will always overcharge you and they will always cut corners because they want to get you in and out as quickly as possible. Jason has now moved up from his prior role as a Jedi Master to a Grand Master.