The age do not want to do their job the nurses are not nice with the residents and they're not…read moreprofessional they hold conversations in a hallway talking about others

Went to Twin Lakes a few weeks ago to check out a retirement/senior care facility for my…read moremother-in-law. It is very impressive in looks and staff. They are expanding, too. It's surprising to find out that it is a not-for-profit facility which means that once you are in they will keep you even if you run out of money. A lot of thought has been put into everything there and can give you some peace of mind.

Love this place. I have been a resident for a year now. The staff is excellent with a few minor…read moreexceptions. Call light times could use improvement along with more and experienced staffing. The staff they got works hard everyday to be their best. As far as cleanliness goes it's getting better daily with little in the way of smells. Food is good but could be better. Activities are top notch they are genuinely concerned about entertaining residents. When you walking in you are greeted by the best receptionist. Would definitely recommend. 4 stars

My father-in-law stayed at Meadowbrook and was left waiting 30-40 minutes multiple days when he…read morepressed his call button. No one came. We saw it ourselves. This place let him down badly. Please think twice before trusting them with someone you love.

The question begs to be asked of Yelp.... why aren't unfavorable reviews factored into an overall…read morerating? By not including any less than complimentary comments a clear picture is not being presented. My mother (and my father until his passing) lived in the Seasons community for 11 years - 9 years at Seasons and 2 years at Courtyard. The years in independent living was tolerable - Courtyard, not so much. The lack of staffing, particularly at night, was very concerning. When you have one nurse on duty and a scattering of aides handling 3 floors of elderly residents, this is makes for a less than ideal assisted living arrangement. Care conferences were never held, repairs requested for her apartment (broken tile in bathroom - possible trip hazard), thorough apartment cleaning as stipulated in lease agreement each took over a year to achieve. Other than an ideal location there is nothing ideal about Courtyard. My mother at age 96 passed away recently and no one in the management of Senior Lifestyle had the humanity to even utter condolences to our family. Concerns regarding the facility were also voiced to the President of Senior Lifestyle in their Chicago headquarters and has also been completely ignored. Would NOT recommend this facility to any family looking for an assisted living facility.

My family was very pleased with my dear mother's stay at Seasons for short term rehab.  From the…read moremoment she arrived until she was discharged, she was treated with the highest level of professionalism and compassionate care.  The facility is very nice, very clean, safe, and we felt very safe with the covid protocol that was in place.  Her room was lovely and everyone was very accommodating and responsive.  All of the staff/administration were very helpful, approachable, knowledgeable, kind, considerate, and went above the call of duty to make my mother's stay a great experience.  We appreciated the friendly and hard working housekeeping staff, food staff, and all of the workers whom we encountered from day to day!  The food was good/prepared well and extra care was taken to ensure I was served meals with regard to my nutrition restrictions.  Heartfelt and special thanks to the Therapy Dept., Nursing Staff/Medical Team and the Social Worker!  They worked tirelessly to provide the highest level of care that we have received anywhere and it was absolutely the primary reason for such a great and successful outcome.  We would highly recommend Seasons to any family looking for great, quality care!

I have lived at The Kenwood for 3 years. I love my apartment the varied activities and I have…read moreenjoyed lots of new friendships

Bad. Just bad. Bad food. Bad care. My dad did a 3 month respite stay in assisted living…read more I once asked a resident what they thought of the food, and this wealthy looking Indian hill looking woman stuck her finger in her open mouth to imply gagging - saying it was so gross. It was expensive too - a lot of people not getting what they paid for. The nursing care was just horrible. Check out: Marjorie P Lee, Maple Knoll, Twin Lakes Dupree, or Ohio Living Llandfair

My parents have been live here. Unfortunately, I am sad to say that I'm extremely disappointed in…read morethe professionalism of the management team and their lack of concern of the residents. The rooms are very unclean and smell like Irvine, understaffed, soiled bedding, call buttons never work and parents have to wait 30 minutes for assistance when really needed. When I asked a caretaker when my Dad would fall how would they now to come in the room to help him! Answer: They wouldn't know to come in to help because the call buttons in the facility do not work. I guess that explains the staff screaming down the hallways. Due to the lack of care we have decided to look at other Senior Living options. This is very sad when you are trusting the facility meet your expectations after what bill of goods they sold us. My advise is if you really love someone then do not send them to Brookdale.

I will admit the place seems to be clean but if you have family drama; they overstep their…read moreperimeters and pick sides. I was POA over my mother but my Aunt and sister told them if I called they were only able to tell me she was resting comfortability. They were not allowed to give me any other information.

One of the aids came fllying up to me in the hallway and grabbed a pamphlet ouf of my hands and…read morescreamed, "Oh NO...I'M NOT GOING TO LET YOU MAKE HIM SIGN HIS MONEY OVER TO YOU!" I was sitting with a friend who lived in assisted living there. I was in independent living at the time. I can only assume that the Lodge allowed a rumor to circulate that I was after his money. Never was this true. We had become friends and he needed help because his power of attorney was not taking care of his needs. He asked me to help him. In retrospect I guess I shouldn't have gotten involved, but I didn't know/realize that his family and the Lodge staff would turn on me. My intentions were honorable....This rumor should have been stopped by the DON. I stood up and tried to get my pamphlet back (it was information on power of attorneys for healthcare....it was NOT anything for him to sign. Thie entire situation was very much mishandled. They handcuffed me and sent me to jail for the night.....saying I was guilty of "physica laggression, and an attempt to cause harm to the aid.". Then when I returned to the facility, Crystal Flaherty DON came to my door with an eviction notice that gave me 24 hours to leave. This entire situation has cost me a lot of money (I have had to move twice). And I was to get on medicaid waiver after paying full price for two years....but the eviction happened just prior to the two year mark. I tried to discuss this with Edward Beatrice COO, but I have found that the Lodge employees stick together, and don't want to deal with the truth...he dismissed me. Then recently he sent me a letter telling me not to communicate with anyone at the Lodge and "to refrain from making or spreading false statements about "Caring Place" Wow....talk about the pot calling the kettle black!

their building has bed bugs in they don't know how to treat them in they do not notify the…read morefamillies they wash there close but they still smell like urine on them they can't keep people rude management as well they been dealing with the bedbug situation for 6 months

I stayed only 5 hours and then was rescued. I was there for rehab. Although the place was packaged…read morenicely and front staff was cheery, this was a smoke and mirror operation. Most staff was temperary. Abannoned me on toilet, in painful position Did not answer emergency button when I needed help. Caused unnecessary physical pain by wrenching me into unnecessary stance. Demeaning, uncaring nurses and aides. Did not have my medicines available. Refused to follow my doctor's medication protocol for pain meds. Disrespectful of basic human needs. Don't make this mistake of choosing a glittery place that hides the darkness of an uncaring, cruel, and demeaning monster.

Care for elderly? I'll let you decide. My mother worked for…read moreseasons for over ten years. She is a breast cancer survivor and went back to work following her double mastectomy. She was well liked by the residents and their family, often receiving thank you letters and cards for going above and beyond what is expected of her. In Feb. 2012 the fuel pump went out on her car. She brought in a receipt for repair, but was still written up. Now this alone seems fairly cruel to discipline someone for something unexpected that could happen to anyone. But what really takes the cake. Easter Sunday she was scheduled to work and woke up to a dead battery. Again she called her job, left messages, and brought in a receipt. The following Monday she worked, was off Tuesday, and FIRED Wednesday. The lack of compassion from the management here is rampant. The care more about their bottom line than for the years of hard work and dedication their staff put in. Just imagine putting your vulnerable loved one in the care of these types of people. Imagine how far they would go to pocket as much of your hard earned money they can.