1. Monterrey Restoration

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San Antonio, TX

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Monterrey Restoration

3.7 (3 reviews)
Open • 7:00 am - 11:00 pm

Services - Monterrey Restoration

Gutter repair

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The Brothers that just do Gutters

The Brothers that just do Gutters

(25 reviews)

I hired John and his team to clean some gutters that were severely clogged, add a strip of gutter…read moreand downspout to a detached office, and remove some old gutter guards. Everything went well but when it started to rain hard, I noticed the clogged gutter wasn't draining. I texted John and he came within 20 minutes during a downpour and unclogged it properly. THAT is how you turn a bad experience into a great one. I'll definitely recommend them in the future and will call him again when I'm ready to do more gutter work.

Although their prices were reasonable and their work was great, The Brothers that just do Gutters…read morewere unprofessional and rude. When we first had the quote done, we requested the leaves (collected from the gutters) to be bagged. He wanted to charge us extra for this, but we thought it was weird for a gutter company to charge for clean-up. Is it your standard practice to just throw debris in a customer's lawn after your work? We told him that we didn't want that. I mean, we're paying you almost $500 to clean our gutters and now, we have to find someone to clean up your mess? Does that make sense to you? So I told them that if they couldn't clean up after themselves, we'll use someone else. He changed his mind and took out the extra charge begrudgingly. We wanted to give them a chance, so we scheduled the job. When their guy arrived, he also tried to convince us to NOT bag the leaves. We made it clear that we wanted the leaves gone. Again, their guy did the work begrudgingly and after that, he just left. There was no notice or even an attempt to collect payment. We were confused on how to pay. Eventually, we got an email to pay online and paid it quickly. But that was an unprofessional experience. If you didn't want to clean up your mess, just say so. You wouldn't have to do the job and I would've went with someone else. But no, you chose to hold a grudge and take it out on the customer. EDIT: Saw the response to this review. The account must be under my husband's name as he scheduled the visits and made the payments. Anyways, no thanks to the call. We didn't post this review, looking for a resolution. We made this review to share our experience and inform others that this company doesn't like to clean up after their work. Personally, we don't agree with this and made this clear upfront. And that's fine if your company chooses to operate like this. But don't just lie, pretend to give the service we want, hold grudges, and try to force the customer to get what you want. You can't expect to get what you want and get paid for what you want. There has to be a mutual agreement, which should've been done during the first visit with the estimate. Don't get us wrong; we're glad the job was done, but we would've preferred to pay another company who wants to do the job the way we agreed upon.

Roofing Services Now - Happy roof replacement customer

Roofing Services Now

(21 reviews)

Last week I came home to find a leak coming from my ceiling. Unsure of where to even begin, I put…read moreout a request on Yelp to find roofers in the area available. Luis was one of three that responded to my request. He was the only one to literally get up on my roof and inspect/identify the issue that needed to be resolved. His quote clearly laid out the repairs needed and how it would resolve my problem, along with photos of his findings. The others companies that responded either never showed up and only provided a quote based on what they thought was the issue based on my description of the roof or claimed to have flown a drone over my roof, but could not provide any pictures or explanation of what I needed repaired. Luis got me scheduled and repair was completed in a week's time. They provided pictures showing the work completed and the before/after has been eye opening! I'm very happy with my decision to go with Roofing Services Now!

Reached out for a quote and recieved a 1 line message saying sorry were booked…read more Pretty poor customer service if you ask me. They could have said we can schedule a different time or something better then just a 1 line response. I can't speak for there work quality but 1 star for there customer service responses on yelp. *Update* - the owner did reach out and sincerely apologize for the response and personally came out and spoke with me and quoted me on my roofing situation. I cannot say any bad about the effort that was put forward to rectify is initial problem. Quote was very well put together and he explained everything very well. Overall, I have raised my initial 1 star review to a 4 star for the effort he put into to make things right and to correct this issue from happening to future customers.

Monterrey Restoration - roofing - Updated November 2026

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