Window World sets the standard for customer service and craftsmanship in the home improvement industry. While no project is ever completely free of challenges, especially when multiple vendors and variables are involved, Window World consistently demonstrated professionalism, accountability, and a commitment to excellence throughout the entire process. Travis Henson, Sales Manager and Owner, and Anna Garcia, Specialty Project Manager, led the project with exceptional dedication, addressing every challenge directly and never hiding behind titles or excuses. Although the installation timeline was extended due to circumstances beyond Window World's control (manufacture related not part of Window World directly), the entire team remained responsive, solution-oriented, and committed to delivering quality results. Special recognition goes to Duff (sales) /Roy Wilson, whose expertise as a Measuring Technician was invaluable; Renee and Dana, whose professionalism and work ethic were outstanding; and David Alvarado and Alfredo Ramirez, whose masonry, stucco, painting, and installation work reflected true craftsmanship / Artisans true artisans and attention to detail. What impressed me most was Window World's willingness to stand behind its work and ensure customer satisfaction every step of the way. Dollar for dollar, I highly recommend Window World and would not hesitate to use them again for future home improvement projects. Rating: 5/5 Stars read more

Been waiting 3 months, maybe longer. 2 Windows and some Brickstone on the front of the house. I have requested a refund. This company is terrible. I just want a refund and hire a true professional . I requested 2 weeks to get this completed. I had 11 more windows to replace also. I can't trust this company with 2 Windows. I just want to receive a refund. But if they can finish the job within the next 2 weeks, I have no more patience and pursue legal litigation. Beware of this company. read more

I had an excellent experience with Window World, Rob Clayton, Design Consultant and Adam, Installer. I purchased a ProVia Spectrum storm door which has a retractable screen. I had been looking for this type of storm door for a very long time. I'm a comparison shopper and checked out the same door with another well known window company. The door would have cost over $400 more. And they didn't have a sample on their showroom floor. Window World did. I'm very happy with my new storm door and so is my cat, Maggie. read more

We're very happy with our new windows. Renee and Stephan were very careful to clean up during installation. There were a few minor adjustments that we noticed needed to be made but Window World was very responsive and scheduled Renee and Stephan to return. Everything was taken care of to our satisfaction. read more

I had a great experience with Paige from window world! She was professional, friendly, and very knowledgeable. She explained everything clearly and made the whole process easy. Thank you, Paige! I highly recommend her! read more

Ingemar Anderson was our architectural specialist. He did a great job of exact measurements for the instalation crew. The quality of the windows is exceptional. We are very happy with the results. The installation team did a great job making sure everything was finished well. read more

Alright, so Ingemar Anderson came out to the house on Saturday for Window World and I gotta say, dude knew his stuff. No BS, no pressure, no trying to upsell me on things I didn't need. He walked us through everything -- tempered glass, the silver oxide they spray on panel 2, all of it. He even FaceTimed a young lady (Sorry, am terrible with names) who showed us this big picture window with panels that slide on both sides. My wife and I had questions and every single one got a straight answer. Here's my favorite part though. Multiple times during the visit, Ingemar would look around and just go, "Yep, you need windows." I think he said it 3 or 4 times. I laughed every time. Every. Time. After we signed the contract he mentioned Window World also does siding and soffit. Which we're gonna need. Sneaky. I respect it. Now here's something the sales manager is gonna want to hear. Before this appointment I asked 3 AI models -- ChatGPT, Gemini, and Claude -- what the top window company in San Antonio was. All three came back with Window World. Not one of them. All three. You can't fake that. Ingemar is the real deal. If you're on the fence, get off it. read more

From start to finish was a pleasure to work with Duff He explained everything and more about the windows Tomas and his team installing the windows and sliding door are second to none The whole team worked well together Came on time and got right to work We never saw them take a break except lunch Hard working team Beyond beyond thrilled with the windows they actually make the house look new It's amazing how much noise they cancel out too Love the ease of opening and shutting the windows So glad we found Window World read more

We just had windows installed throughout our house by Window World. Our windows were over 40 years old, so this was desperately needed. Tomas Aguilar and his team did an amazing job. They were careful yet quick and cleaned up every bit of mess as they went along. I cannot begin to tell you how much we love our windows. They finished in one day. We are incredibly happy with Window World and our installation team. read more

Window World - San Antonio - Windows Installation Near Me - San Antonio, Texas

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I live in ingleside and deal with the Corpus Christi office. Everyone there from the technicians to the office are always polite, helpful and knowledgeable. Matthew and Juan came out today to help fix a window that was damaged by a hailstorm on nov. 1st. Matthew has been out before to take care of other issues and represents the company well. He is professional, knowledgeable, courteous, and friendly. His work is always excellent. Juan is a good addition and reflects the same qualities and professionalism as Matthew. Window world will always be my go to because of the caliber of their staff read more

Tomas and his crew were amazing. They had a system and took care of business. They did not leave a mess and very respectful. I highly recommend Window World and request Tomas for your installer. read more

Window World came through for my mother. After a long string of mishaps (which I'm sure cost them a lot of money) they were able to fix the problem and install the correct windows . She is thrilled with her new windows and very happy with the service now. Thank you Window World for taking care of my Mom! read more

We met Design Consultant Ingemar Anderson at the SA Home&Garden show and were very pleased that we booked a consultation with him! He had the most informative and polished presentation possible, linking Window World Facts and FAQs to our home and window needs. His mastery of product knowledge was intuitive to a homeowners needs and concerns. He did everything on the spot- choice of products, designs, materials, hardware and presented a competitive price that fit into our budget. Thank you, Ing; can't wait for the install! Pam&Russty read more

We had one of their representatives come out on February 20 for a quote on their Brickstone product. He discussed with us the options and measured the entire area we were considering using the product. He stated he would have a quote for us the following week. He never contacted us. My husband called the Window World office in San Antonio in March and spoke with their receptionist who seemed shocked their representative never contacted us. She told us she would contact their representative and would call us back. It's now April and no one has contacted us. read more

We chose to go the cheaper route and use Window World. I had a few issues with their process. The Project Manager tried to explain "retro fitting" ... to bad I'm in construction and know how to properly install new build and retro fit. They did not install properly. They are not sealed well. The jam broke on two windows, after I noticed one they came out and replaced both. The crew was nice, but hard to communicate with. They are good at cutting corners. I found quite a bit of trash in my yard. Including one of their T-shirts. Had to fish 3 pieces of cardboard out of my pool. I would highly recommend spend the money to use a better company. read more

Window World - San Antonio - Didn't fix exterior trim in multiple places. - Windows Installation Near Me - San Antonio, Texas

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I had this company come and replace the whole lower section of my house. I had the nicest man come and help me with it. Wish the owner had been just as nice. had problems with one window that couldn't closed after cleaning my windows. called it in, after a couple times. they sent someone and he kept forcing it to close and couldn't get it. he said he needed someone else to do it. the owners emailed me after I originally email why had not someone fixed it. the 2nd guy who couldn't fix it said it was owner eeeor and it was my fault. so it be on my dime. owner and I went back and forth, then had some errors on my info and purchase and malfunction of window. I corrected him, and then a very nice man, another came and fixed within 5 min. It was a faulty part. super easy fix and the 2nd guy made it worst. plus he didn't work there anymore, lack of knowledge! Both original man who quotes me the windows and the 2 kind man who fixed the window don't work there anymore, for reasons I don't know. I have the upper part of my house to do and it mainly 4 double French doors/window. I will not use W.W.! owner was not respectful with me, and plenty of other window company's! read more

Had window World install four windows this morning. Saul greeted me with a firm handshake. Very professional and respectful!!! His team got to work right away! In less than three hours, I had my windows installed!!! Wow, I was impressed, not only with Saul's work, but the way my windows looked!!! I should've done this years ago!!! The way I was treated from the start to the end, was the way a business should be...never missing a beat and on top of their game!!! If your considering window replacement, Window World is the way to go...I was treated with respect...I will be replacing the next nine remaining windows on my home!!! read more

Had an awesome experience from start to finish. Chase McQuatters did an excellent job installing our windows. Very professional, friendly and cleaned up the worksite spotless. Would recommend his services for sure. read more

The installation and the care Hody took in showing me the process and final outcome. Amazing customer service all around.

Hody and Raul were extremely professional and did a great job! No complaints at all. My 2 year old enjoyed talking to them as well! We had 12 windows and 3 doors replaced and we are very happy with the finished product! read more

Hody and his coworker did a fantastic job installing our windows! First, they arrived before the time scheduled, so they started early. Then they cleaned up as they went along. He also showed me how to operate the windows (both kinds). Lastly, great price. I was expecting a higher price since I had already gotten a quote from a big competitor hardware store, but Window World beat them! And something I noticed immediately was how WW windows keep out the Texas heat! I'm so happy with my new windows! read more

From start to finish everything was very smooth and professional! My windows look great and were delivered early! Hody was especially kind and great at communication! I can't thank him enough! read more

Consumers need to know what they're getting in these windows. Window World is one of the worst decisions we've ever made in improving our home. They are unreasonable and deny anything is wrong. The owner will say they've done everything. Their solution is that we install new windows AGAIN, at our cost, with clear glass that is NOT up to code, or keep our green windows. That is the owner, Martin Bomba's, solution. $16K later this is what we have to show for it. See below and attached. If you want to use Window World and risk having a negative impact on the interior aesthetic of your home, use them. By all means, go with them. If you want windows that don't have weep holes in them, but edges that are cut out on the exterior of the window, causing the weatherproofing to get wet, use them. Go with Window World. Here's what happened to us and pictures attached: 1. We were sold a style of windows that were not what we got. Our current windows cast a sickly green and sometimes bright green hue in our home. 2. When we signed off on the windows, we had no time to see this green hue that is emitted throughout the rooms. Once they left, the next couple of days it was clear that no matter what time of day or what room, there was some level of green hue. 3. When they sent out their supervisor and the Regional Sales Manager of MI Windows (this is the manufacturer of Window World's windows) to deal with the issue, they literally denied seeing green even as they were looking at the green. 4. They agreed to replace two windows to see if the green went away. It did not. They also said the crude cut outs in the corners of our windows were "weep channels". What we were sold had weep holes, not "weep channels." Weep holes are tiny holes that are a part of the frame. This lets in water in the weather proofing. Buyer beware. I truly hope no one has to go through what we're going through. read more

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I will never recommend this company. They did not measure my windows correctly and then blamed me for altering the opening. The installation was have way done with large gaps as you can see in photos below. Poor and rude customer service. read more

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Fantastic service excellent product couldn't be more pleased , the installation guys were pleasant and super efficient .

Had some warranty window work completed by Matthew McKeel Service Manager. He was on time. Careful of the home and the dog. He was an absolute pleasure to work with. read more

We just finished our 2nd window installation with Window World and we couldn't be happier. Our installer Hody, and his installation crew, were outstanding!! They arrived earlier than scheduled, and completed the installation of our 7 windows in 2 1/2 hours. The work was done exceptionally well, they left the installation area completely clean. Hody was very friendly, respectful and very polite, as was his crew. The quality of the windows is outstanding, and the price per window is an exceptional value. The entire process of purchasing new windows from Window World, from start to finish, was easy and stress free. From our sales associate Hillary, our installation coordinator Alex, to our installer Hody, everything went smoothly and efficiently. I highly recommend purchasing windows from Window World. We will definitely use them again in the future. read more

Fantastic experience working with Ingemar Anderson at Window World of Texas. Knowledgeable and professional with a near limitless amount of patience as we tried to decide what we wanted to do. He answered every question we had and made the entire process easy. I suppose other places can make good windows, but Window World's tradition of excellence coupled with professionals like Ingemar make it our only place we will go for windows from now on. read more

I do no recommend this company. I started my inquiry with good intentions however after several calls (more than 60) some up to 4 per minute from multiple number as early as 8 am and as late as 8:50 pm I have decided to take my business elsewhere. When I told the customer service agent why I wanted my number removed, they did not care. Find someone who will take the time, respect your privacy and work hours and give you a good product. There are several out there. read more

Arnold is awesome and very knowledgeable of window designing. Good at following up with me to ensure it don't have any more questions, was very efficient at getting my quote. read more

Just went to this location and no one came out to greet us. We walked around the whole area and still no one came out to greet or acknowledge us. I guess no one cared to see what we were interested in I guess because we are Hispanic. They just lost our business and will be telling our friends and family to forget about making business with Window World. Frank read more

We had a fabulous experience with Window World in San Antonio! Hilary made speccing and ordering a breeze and they came even sooner that she had promised which was a delightful surprise. Then Hody and his team got right to work installing our new windows. They were efficient, friendly, and super clean! I can't express how happy I am with every bit of this process and it was all made possible by Hilary and Hody! We will definitely be back when it's time to replace the rest of our windows. read more

Our windows were installed today and I couldn't be happier. Hody and his team worked non-stop for 8 hrs straight and cleaned up everything afterwards! They were all professional and polite. For some reason, the Master Bath window was not the "rain" texture we ordered, but Hody assured me that he would get it replaced immediately. I am confident that he will keep his word, because I felt I could trust him. They were that good! read more

My husband and I just finished fully remodeling a home. We worked with contractors of all kinds from multiple trades, and Window World was by far the least responsive and most challenging to work with. We were aware of delays, which plagued the construction industry, but Window World's lacked professionalism, empty promises, and communication gaps are why I'm leaving a 1-star review. I ordered windows on April 2 for our entire home. Our salesperson (Alex Deimal) explained there were delays, and while the typical turnaround was about six weeks, we could expect them closer to late June/early July. However, when I called in June for an update, I was told it would be September or October before our windows would arrive, and then I'd have to wait for an install date. This was quite shocking and caused multiple other delays for our project. At this point, my biggest frustration was that they knew our project timeline had more than doubled but didn't bother communicating that to us. When explaining how this had a domino effect on our project, I was told directly by a Window World employee I would be given credit to compensate for the construction delay costs we were incurring. That offer was later retracted by Ms. Rebecca Rowe, Vice President of Operations, stating that her employee shouldn't have made that promise. Soon thereafter, she stopped replying to my emails. I emailed and phoned Ms. Rowe throughout August with no reply. When I would call, I was told someone would "get back to me within 24 hours", but that never proved true. After windows were finally installed (late September) with missing handles and a damaged sash, I had to chase down a Window World employee again. Eventually, Matthew Bomba (Martin's brother) came out (12/1). He said he had been brought on board to help out with all the disgruntled customers. He walked my house and explained he would check on the damaged sash, broken handles and missing screens. In the end, it was another three months before my project was completed. I never received any kind of credit or discount as promised and was required to pay in full. From order submitted to project completion was 12 full months. To get a simple update was painful, and it took multiple attempts on my part to get information. Window World's communication was awful, and in general, their team members lacked professionalism. I do not recommend them for windows, gutters, doors or any other service they or the Bomba family provides. read more

I bought all my exterior windows and exterior doors from Window World of Texas in San Antonio. A week ago while I was washing the tilt out windows one of the windows slipped out of the clip that allows it to tilt out. I was unable to get it back in the clip and hold the window at the same time. I called Window World to ask for someone to come out and put the window back in the clip. After two phone calls they finally called me today and told me that there would be a service fee of $150. It is only 23 minutes from there business to my house. I told them I thought my windows were under warranty and they told me they are but we have to charge to come out there. I told them I thought that was a ridiculous fee and living on a fixed budget I could not pay that. I am very disappointed in their reply which was that my windows are over 5 years old. Sad that they promote that they stand by their windows but at a price. Last year I bought new screens from them and was told I should have paid $150 for the service fee then also but it was an oversight on there part. in the past I have referred friends to Windiw World but in the future I will refrain from doing so. I called one of their competitors and their service call is 1/3 the price. They will fix my window next week. i am very disappointed in Window World! read more

Jim Smith was wonderful, informative and answered all the questions we had and then some without us even asking them. This is the second home we use window world on and will continue to use them and recommend them. read more

This review is just for the initial quote and visit from a wonderful salesman to set up our window improvement. We ordered 11 new windows for a big screened in porch, and Danny Ball our salesman was very helpful and we really looking forward to the difference our new windows will make in our family room. We're gonna have to wait a while, thanks to Covid, so I'll do another review after the installation, but so far we're very very pleased. read more

My mother purchased 3 windows on 6/15/2021. As of 9/4/2021 they are not even manufactured. After 5 months they still cannot give an install date. Due to her advanced age and declining health she is forced to sell the house and is sure to never have a good experience as the home owner. When I contacted Window World they very politely told me that the 50% cash she put down is non-refundable, the contract cannot be cancelled, and they have no obligation to speed up the install due to the terms of the contract. In my opinion these guys are 100% sales and 0% performance. read more

Window World has been exceptional every time I called them for a question/problem on my windows. They have responded promptly to my request for service on my windows. Thanks... read more

What a farce. Ordered windows and paid half in March. Started calling in August. Delivered and installed November 23. Two were installed already broken, not the installers fault, and one didn't show at all. The process starts with a salesman. The salesman is only helpful until the sale is made. He is your pal till the check clears. After that, he denies everything he promised and says it is now someone else's problem. i was told to call Baton Rouge. I would rather call Dell support. More helpful and better communicators. The ship date was a moving target filled with excuses. I asked to speak with the CEO and was informed he didn't talk to customers. Apparently as special as they want you to believe the product is and as much as you are made to believe they build the window, they don't. And that becomes the fall guy. It's the manufacturer. Although they say they have their own installers they really have subs. Nice people, no English,a guy and his family with a truck. It appears Window World has a great deal. They order the windows that are paid for by the customer in advance then installed by a sub. Very little overhead and they don't own or manufacture anything. And forget about a refund. Asking will only get more empty promises. If you complain loud enough they will knock off about 10 percent. These windows can be bought from anyone. They are not special and the customer service certainly is not. Get several bids, choose them last. finally I am sitting in my living room this morning with mostly new windows and have to say it didn't help with the sound and if I had it to do again I would be tougher to deal with and ask a lot more questions. Truly disappointing. read more

Window World - San Antonio - Broken window. Broken seam. This tells me how cheap they are assembled. - Windows Installation Near Me - San Antonio, Texas