I took my year-old mower in to get the blade sharpened in-mower. They brought it out after 15 minutes and loaded into my car. A couple days later I went to mow, no blade. I called them and brought it up there--I live 25 miles or so from Ronan--and the store manager, Randy, came out and tried to get out of it, saying that I put it on them like they were the ones who screwed up. "You did screw it up! Fix my fucking mower!" Then he got mad and we yelled for a minute. Then he went in, and came back and he totally snapped in front of me and started jabbing his finger in my face. I was furious and said "gimme the goddamn blade" and he did, then he called the cops, saying I was stealing from him even though I had the labor receipt. I was so mad that I didn't even realize I had left the mower there.
I called corporate and complained. Randy called and apologized and sent a guy out with my mower and he put my blade on. A couple days later I went to mow, and it was dead. The engine went putt putt and slowed down and died after 5 or 10 seconds. I made more complaints. These stores are all the same owner. I went to the Ace mower repair shop in Polson, another 20-ish miles. The guy fixed it, so he said, and he said he test-mowed for about 20 minutes. He then lied to me about cleaning the air filter. At least it was done...
Now, today. 2 days after I took it in for what was supposed to be the last time, it is still the same putt putt die.
I have never had this happen before. I am disgusted with this store and I recommend the Tru-Value across the street. The same owner owns the Ace stores in Kalispell, Ronan, Polson, and Missoula. It's a freaking s#1t show. read more
